With <strong>Heritage</strong> <strong>iTalk</strong> you can:• Get account balances and history.• Set up a wide range of future-dated transactions suchas transfers!• Activate, deactivate or reorder debit cards!• Enjoy knowing you are protected by enhancedsecurity features.• Make your choices by touchtone or voice!• Transfer directly to the Member Service Center (duringnormal business hours) as needed!• Place a stop payment on unpaid checks by specific checknumber or a range of checks. Stop payments are goodfor 180 days.• Withdraw funds from a share or loan account and havea check mailed to you.• Take advantage of the “barge-in” feature to interruptthe system at any time (when you know where you wantto go).• And, you can do all of this 24/7... even if the internetis down!
With <strong>Heritage</strong> <strong>iTalk</strong> you can access your accounts, pay yourbills, transfer funds and more — all by phone...anywhere, anytime... at your convenience. It’s safe andsecure plus, you’ll save time and money! No envelopes, nopostage stamps, no trips to the post office or the <strong>Credit</strong><strong>Union</strong>, and no missed payments!Here’s how <strong>Heritage</strong> <strong>iTalk</strong> works:Call 1-800-MY-HHFCU (1-800-694-4328). Have your MemberNumber and Personal ID Number (PIN) ready. If you need a PIN orassistance, call 845-561-5607.When prompted, enter your Member Number. Next, set up your4-digit PIN number. See the following information for how to navigatethe system.<strong>Heritage</strong> <strong>iTalk</strong> global commands can be used from almost anywherewithin the <strong>iTalk</strong> system. The table below shows these commands andwhen they can be used.PURPOSE TOUCHPAD KEY VERBAL COMMANDGo to Main Menu 3*Main menu, go to main menuChange to a different Member Number 9*Change Member NumberGo to Member service 0 Service Center, Member service, Member service representativeReturn to previous menuGo back, back, return, previous*Repeat (Unavailable within list where caller is expected# Repeat, repeat that, please repeat, please repeat thatto select an option.)Next item in list 1 NextPrevious item in list 2 PreviousSelect (item from list) # From voice mode, this requires a “yes” or “no” responseFirst item in list 3 FirstLast item in list 4 LastCancel 5*CancelTo start using <strong>Heritage</strong> <strong>iTalk</strong> call: 1-800-MY-HHFCU (1-800-694-4328)