Heritage iTalk - Hudson Heritage Federal Credit Union

Heritage iTalk - Telephone BankingHeritage iTalkBank by phone at your convenience24 hours a day, 7 days a week.It’s safe, secure plus you’ll save time and money!

With Heritage iTalk you can:• Get account balances and history.• Set up a wide range of future-dated transactions suchas transfers!• Activate, deactivate or reorder debit cards!• Enjoy knowing you are protected by enhancedsecurity features.• Make your choices by touchtone or voice!• Transfer directly to the Member Service Center (duringnormal business hours) as needed!• Place a stop payment on unpaid checks by specific checknumber or a range of checks. Stop payments are goodfor 180 days.• Withdraw funds from a share or loan account and havea check mailed to you.• Take advantage of the “barge-in” feature to interruptthe system at any time (when you know where you wantto go).• And, you can do all of this 24/7... even if the internetis down!

With Heritage iTalk you can access your accounts, pay yourbills, transfer funds and more — all by phone...anywhere, anytime... at your convenience. It’s safe andsecure plus, you’ll save time and money! No envelopes, nopostage stamps, no trips to the post office or the CreditUnion, and no missed payments!Here’s how Heritage iTalk works:Call 1-800-MY-HHFCU (1-800-694-4328). Have your MemberNumber and Personal ID Number (PIN) ready. If you need a PIN orassistance, call 845-561-5607.When prompted, enter your Member Number. Next, set up your4-digit PIN number. See the following information for how to navigatethe system.Heritage iTalk global commands can be used from almost anywherewithin the iTalk system. The table below shows these commands andwhen they can be used.PURPOSE TOUCHPAD KEY VERBAL COMMANDGo to Main Menu 3*Main menu, go to main menuChange to a different Member Number 9*Change Member NumberGo to Member service 0 Service Center, Member service, Member service representativeReturn to previous menuGo back, back, return, previous*Repeat (Unavailable within list where caller is expected# Repeat, repeat that, please repeat, please repeat thatto select an option.)Next item in list 1 NextPrevious item in list 2 PreviousSelect (item from list) # From voice mode, this requires a “yes” or “no” responseFirst item in list 3 FirstLast item in list 4 LastCancel 5*CancelTo start using Heritage iTalk call: 1-800-MY-HHFCU (1-800-694-4328)

Heritage iTalk Menu Options:The system’s default is Voice Response.Press 1 to use Touch Tone.MENU OPTION: SAY: TOUCH/PRESS:Quick CheckQuick Check 1(Account Balance)Account HistoryAccount History 2(including deposits,withdrawals, checks andATM transactions)Financial Transactions*(Transfer funds among yourown accounts, to anotherMember’s account **or to pay a bill )1. Transfer immediately2. Make a payment3. Hear scheduled transfersFinancial Transactions 31234. Delete a scheduledtransferShare/Loan Withdrawals(a check will be mailed toyou)Card ServicesMenu1. Activate a card2. Deactivate a card3. Reorder a cardOther AccountActivities Menu1. Stop payments menu- Stop a payment- Stop payment inquiry2. Change personalidentification number (PIN)3. Future dated transactionsTransfer immediatelyMake a paymentHear scheduledtransfersDelete a scheduledtransferWithdrawals 4Card ServicesActivate a cardDeactivate a cardReorder a cardOther AccountActivitiesStop Payment MenuStop a paymentStop payment inquiryChange PINFuture dated transaction*Please note: if a regularly scheduled transfer or payment is set up to occur on the 31stday of the month but a particular month only has 28, 29, or 30 days, the transfer willtake place on the last day of the month.** To transfer funds to another Member’s account, please call the Service Center or visita Branch to add this feature to your account preferences.45123611223

About usHudson Heritage Federal Credit Union was chartered on October 3,1940. We are a not-for-profit cooperative association. Our earningsare used for reserve funds, operating expenses, and dividends paid toour Members.Like other financial institutions, we are closely regulated. TheNCUA provides all members of federally insured credit unionswith up to $250,000 in coverage for their individual accounts.Additional insurance may be applicable and is based on accountownership. IRAs are insured separately for up to $250,000.Please call us for additional information.Delivering World-Class ServiceThrough Personalized Banking...Every Member, Every Time.We look forward to serving you.845.561.5607 | www.HHFCU.orgFederally Insured by NCUAEQUAL HOUSING LENDER