Amdocs CES Multi-Play Smart Pack Brochure

Revenue Management
VIsIBILITY To cUsTomER BEHaVIoR aNd dYNamIc
FINaNcIaL daTa
amdocs cEs multi-Play smart Pack provides pre-integrated
customer centric care and billing for all of your service offerings.
• Video: multi-channel video (digital and analog), PPV, IPPV, VOD
and IPTV
• HSD: DOCSIS-compliant
• Telephony: residential & business, VoIP, wireline, wireless mVNo
Charging and Billing
Amdocs CES Multi-Play Smart Pack’s charging and billing
functionality includes usage-based and recurring-charge
billing supported by a wide-range of options that allow you
to emphasize the outside-in customer experience. These
features include: service bundling; integrated rating engine;
multiple billing cycles; flexible statement design and messaging;
pro-rating; hierarchical account billing; promotional and
volume-based discounting; and Master and Tenant MDU
billing. Smart Pack utilizes a “predictive billing” scheme,
in which customers are continuously being evaluated, and
their next statements predicted, providing accurate and upto-the-minute
financial forecasting throughout the bill cycle.
Payments and Collections
Customers need a wide variety of payment options. Amdocs
CES Multi-Play Smart Pack supports walk-in payment centers
as well as the electronic payment types your customers expect.
And when customers fail to make timely payments, you have
the ability to structure collections treatment paths to include
everything from multiple statement messages to workflows for
disconnection of service, and more.
Operations
amdocs cEs multi-Play smart Pack includes inventory and
maintenance capabilities that allow you to maintain a current and
efficient view of both customer and company owned equipment.
conditional access system provisioning interfaces make orderto-activation
a seamless activity, which increases efficiencies
and reduces revenue leakage.
Financial Reporting:
Amdocs CES Multi-Play Smart Pack supports the enterprise with
a wide range of standard reports and user-defined customizable
reporting capabilities. Out-of-the-box management reports are
provided to address everything from subscriber status and
churn metrics to compliance. Smart Pack’s predictive billing
feature means that financial reports are being created throughout
the billing cycle and can be printed/reviewed at any time. This
supports operators’ requirements for real-time financial planning
and adjustment of business processes, such as collections
activities, on a timely and proactive basis.
amdocs cEs mULTI-PLaY smaRT PacK 3