Amdocs CES Multi-Play Smart Pack Brochure

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4 amdocs cEs mULTI-PLaY smaRT PacK Customer Management Retain customers, minimize churn The Amdocs CES Multi-Play Smart Pack Call Center user interface provides a single view of all services and information relevant to an account. The National Language Support (NLS) capability allows your call agents to run the system in their preferred language, and enables your customers to choose a preferred language for their bills and other correspondence. The user-interface (UI) is browser independent and utilizes a secure, web based lightweight Java client for fast account retrieval and business logic execution. CES Multi-Play Smart Pack supports a 24x7 operation, remaining available to all users even while an accounting period is closed. Call center agents are able to offer contracts which may include commitment-enforced periods; view serviceability; create and modify work orders across all services; view and apply payments and adjustments; and numerous other customer relationship management functions. Our optional Computer Telephone Interface (CTI) allows you to establish workflow across your customer care processes that will maximize the efficiency of your operation. Managing your customers’ expectations and meeting your service commitments are two challenges addressed by our integrated Service Fulfillment capabilities. In addition to standard field support capabilities – work order management; workload management; progress reporting; outage management; online scheduling – we offer an API suite to support the integration of other work force management (WFM) products. We provide order-to-activation provisioning interfaces and an integrated subscriber self-service capability that enables your customers to manage their account(s) online. Customer web self care features allow customers to view their account, order new services or upgrade existing services, make a payment, and much more. All of Amdocs’ CES Mutli-Play Smart Pack APIs are Java/XML based, allowing you complete control of the transaction. Using the API suite, all Order Processing functionality can be extended to further support your customer self-service and third party integration requirements. Moreover, the Amdocs cEs multi-Play smart Pack aPIs support multiple calling methods such as Web Services for SOAP/XML over HTTP applications or service Façade for Java applications.
Growing the business Integration and operability Product Catalog—creating new products, managing campaigns Product life cycle management centralizes product information to empower an agile product strategy. CES Multi-Play Smart Pack’s Product Catalog allows you to quickly define the services and products you provide. The set-up of these services controls order taking, charging and automated provisioning. Adding new services, making changes to existing ones, assigning new promotions to recurring charges in the Product Catalog, and more, are all in your control. The set-up rules drive pricing automation throughout order management (e.g., automatic bundling, unbundling, promotional pricing). Furthermore, cEs multi-Play smart Pack’s Product catalog functions are administered by you as needed, and do not require Amdocs intervention. As you strive to meet the appetite of your customers for new services and service combinations, Amdocs CES Multi-Play Smart Pack enables you to track customer interests on screens you define and insert into the order and customer management flow. Segment your target customers using user-defined reporting criteria, including demographic and geographic information. Analyze the buying trends of these targeted segments as each promotion is executed, and further refine your promotion targets using this data. Combining churn analysis with promotion targets and call center feedback will allow you to alter your business processes, products, and practices to create an intentional and positive customer experience. For more information on Amdocs CES Multi-Play Smart Pack, please visit http://www.amdocs.com/Products/Cable-Satellite-TV/smart-pack/Pages/smart-pack.aspx Foundation tools Support fast growth of your customer base with proven scalability, predefined interfaces and business functionality. Amdocs provides flexible options for delivery, including implementation and knowledge transfer so you can configure the software to customize your experience without Amdocs intervention. Amdocs CES Multi-Play Smart Pack offers proven usability and performance for highvolume, multi-functional contact centers for leading service providers worldwide. amdocs cEs mULTI-PLaY smaRT PacK 5
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Amdocs CES Multi-Play Smart Pack Brochure

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