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Admission to Newcastle secondary schools 2011 - Newcastle City ...

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<strong>secondary</strong> 4 print 27/8/10 16:49 Page 25How quickly will my query be dealt with?Phone callsMost queries can be dealt with straight away.However, at peak times such as the weeksbefore and after the deadline for applications <strong>to</strong>be received (31 Oc<strong>to</strong>ber 2010) and allocationday (1 March <strong>2011</strong>) the volume of calls andcorrespondence is high.We aim <strong>to</strong> deal with your telephone enquires asquickly as possible, usually within three workingdays. However, <strong>to</strong> ensure that each case isthoroughly investigated, response times may belonger at these particular times of the year.Letters and emailsYou will normally receive an answer withinfifteen days. If this is not possible, the officerdealing with your query will let you know thereasons for the delay and when you will receivea response.What do I do if I want <strong>to</strong> make a complaint?What happens if people provide fraudulen<strong>to</strong>r misleading information?We take allegations that parents or carers haveprovided false information on their applicationform very seriously. We work closely with<strong>schools</strong> <strong>to</strong> ensure that fraudulent applicationsare detected. We also carry out spot checks.• If we write <strong>to</strong> you, please provide copies ofthe evidence we ask for within the timeframegiven.• If you do not provide the evidence we ask forand your application is found <strong>to</strong> be fraudulent,it will be reprocessed based on the correctinformation.• If an offer of a school place has already beenmade, it may be withdrawn and we will offeryour child a place at the nearest school <strong>to</strong>your home address with an available place (ifyou live in <strong>Newcastle</strong>). This may be somedistance away.Please discuss your concerns with the PolicySpecialist, <strong>Admission</strong>s and Transport. Phone:0191 277 7428.We find that most concerns can be resolved inthis way.If you still want <strong>to</strong> make a formal complaint, youshould write <strong>to</strong>:The Complaints OfficerChildren’s Services Direc<strong>to</strong>rateCivic CentreBarras Bridge<strong>Newcastle</strong> upon TyneNE1 8PUUse of information and data securityData protectionIn addition <strong>to</strong> processing your application for aschool place, under the data protectionlegislation we may use your applicationinformation for the following purposes:• To co-operate with our partners in health andyouth justice <strong>to</strong> improve the well being ofchildren in the <strong>Newcastle</strong> area as required bythe Children Act 2004. Information sharingbetween partner organisations is sometimesnecessary <strong>to</strong> help provide better services.• To provide statistical data <strong>to</strong> otherorganisations for the purpose of statisticalanalysis, statistical surveys or researchpurposes only. Each request will beindividually assessed by <strong>Newcastle</strong> <strong>City</strong>Council. It will not be possible for anyindividual <strong>to</strong> be identified from this data.Apply online at www.newcastle.gov.uk/admissions by 31 Oc<strong>to</strong>ber 2010 (midnight)24

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