USU Reaccreditation Survey - Uniformed Services University of the ...

USUReaccreditationSurveySurvey implemented to support the Middle States Commission on Higher Education 2013reaccreditation self-study report.USU Reaccreditation SurveyJUNE 2012

Introduction ....................................................................... iiAll Respondents ................................................................. 1Staff ................................................................................... 35Full-time + Part-time Faculty ............................................. 60Adjunct Faculty .................................................................. 85Students ............................................................................ 110Senior Administrators ........................................................ 135School of Medicine Affiliation ............................................ 160Graduate School of Nursing Affiliation .............................. 185Postgraduate Dental College Affiliation ............................. 210USU Reaccreditation Surveyi

Data to support the self-studySurvey DesignThe survey was designed around gaps in supporting datafor the self-study. Initial data requests were receivedfrom subcommittee chairs. These requests weretranslated in to quantitative survey questions by thesurvey design team (consisting of Dr. Neil Grunberg, Dr.Gloria Ramsey, Dr. Donna Waechter, Dr. EleanorMetcalf, Dr. Carol Romano, Dr. Patrick Sculley, Mr.Stephen Henske, and Mr. Brian Rimm). The surveydesign was then edited and approved by subcommitteechairs.Survey ImplementationDr. Donna Waechter sent the survey to the universitypopulation via an email invitation on 18 April 2012.Personalized links were used so that subsequent surveyreminders were only sent to those who had not yetresponded. Answers were collected anonymously over atwo month period, and the survey was closed 18 June2012. Mr. Brian Rimm analyzed results into a reportcontaining 9 sections (as shown in the sidebar).Response RateThe survey data wasbroken down into 9reports:1. All Respondents2. Staff3. Students4. Full-time + Part-timeFaculty5. Adjunct Faculty6. SeniorAdministratorsUSU Reaccreditation SurveyThe final response rate is as follows (responses perinvitations sent):Dental: 11/142 7.75%Faculty: 359/1,577 22.76%Staff: 337/1,618 20.83%Students: 333/1,023 32.55%Overall: 1,040/4,360 23.85%Note that these numbers are not exact. Slightinaccuracies arise from the fact that IT hascategorized people differently than expected and thesurvey was sent via IT’s designations. Please refer tothe survey data for a more precise picture.7. SOM Affiliation8. GSN Affiliation9. PDC Affiliationii

Reading the ResultsOverviewsEach section of the report begins with an overview of the statistics gathered. The following isa small excerpt from one of those overviews:Section, Question, & Description% PositiveResponsesF14 MDL AV Technical support of classroom teaching andconferences71.43D03 Appropriate number of support staff 66.67F07 Facilities Pest Control 66.67F16 Security Office Parking Management 66.67F11 LRC Adequacy of electronic resources 62.50F17 IT Helpdesk 62.50F07 Facilities Replacement of carpet or ceiling tiles 57.14The left-hand column shows the question section, question number, and the question promptdescription. The right-hand column contains the percentage of “positive responses” receivedfor each question. The cells for this column are color coded on a scale which shows thehighest percentage green and the lowest percentage red.‣ A positive response is defined as selecting any of the following from the surveychoices: Very Well, Fairly Well, Very Satisfied, Satisfied, or About Right.‣ A negative response is defined as selecting any of the following from the surveychoices: Minimally, Not at All, Dissatisfied, Very Dissatisfied, Too Many, or TooFew.‣ A response of "No Opinion" is counted neither towards positivenor negative responses.USU Reaccreditation SurveyThe percentage of negative responses (which also excludes respondents selecting “Noopinion) to a particular item can be calculated using the formula below:100 – (% positive responses) = % negative responsesFor example, the negative responses to the Parking Management question would be:100 – (66.67) = 33.33%So, out of this particular group 33.33% of the respondents expressing an opinion weredissatisfied or very dissatisfied with parking management.The overview summaries can be used to quickly identify areas that scored highly, as well asdetermining problem areas.iii

Full ReportsAfter each overview is a full report, containing all data collected. Sections B through F of thereport contain tables which show three numbers per possible response. Consider the examplebelow:*01: In your opinion, how well are the intellectual and academic freedom ofthe following USU members protected from harassment or inappropriatepressures?Please choose the appropriate response for each item:Very well Fairly well Minimally Not at allNoopinionUniformed Members45343.47%61.72%23122.17%31.47%323.07%4.36%181.73%2.45%30829.56%Civilian Members47045.11%59.49%23722.74%30.00%585.57%7.34%252.40%3.16%25224.18%To answer this question, each respondent must choose a rating for both “Uniformed Members” aswell as “Civilian Members.”‣ The plain typeface number represents the actual number of participants whichresponded with that particular answer. For example, 453 responded that intellectual andacademic freedom is very well protected for uniformed members.‣ The italic number represents the percentage of all participants which responded withthat particular answer. For example, 43.74% of all participants responded thatintellectual and academic freedom is very well protected for uniformed members.‣ The boldface number represents the percentage of participants which expressed anopinion to a question. For example, 61.72% of those who expressed an opinionresponded that intellectual and academic freedom is very well protected for uniformedmembers. Simply put, this percentage calculation eliminates those who responded “Noopinion.”USU Reaccreditation SurveyBecause most questions have a relatively high percentage of “No opinion” responses, theboldface percentage is usually the most accurate measure of university services and positions.This is especially true for services with a limited customer base such as Laboratory AnimalMedicine or Military Personnel Office, where most respondents responded with “No opinion”because they do not use their services.iv

All Respondents(n=1,042)USU Reaccreditation Survey1

USU Reaccreditation Survey Overview: All Respondents(n=1,042)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF11 LRC Hours of operation 98.93F11 LRC Availability of staff assistance 98.57F11 LRC Training workshops 98.28F12 Logistics Dry Ice provisioning services 98.22F11 LRC Quality of staff assistance 97.01F07 Facilities Lights replacement 96.57F12 Logistics Outgoing shipping services (Federal Express) 96.35F12 Logistics Standard Gas cylinder and liquid nitrogen services 96.33F02 Services received from Learning Resources Center (LRC) 96.11F13 MILPO Processing leave requests 96.03F13 MILPO Support of ceremonial events 95.89F12 Logistics Overall helpfulness and courtesy of Logistics staff members 95.75F12 Logistics Specialty Gas ordering and delivery services 95.69F07 Facilities Painting 95.60F07 Facilities Electrical system operation and maintenance 95.60F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)95.51F03 ASD Courier Services 95.08F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences94.84F13 MILPO Off-Duty Remunerative Employment Program 94.74F07 Facilities Pest Control 94.63F12 Logistics Services/processes for return of items to vendors 94.56F03 ASD Outgoing mail services 94.35E02 Quality of facilities for health services 94.25F06 EHOS Safety in the work place 94.17F16 Security Office Personal Workplace Security and Safety 94.05F07 Facilities Door repair 93.95F01 Procedures to provide feedback for Learning Resources Center (LRC) 93.72F10 LAM Protocol veterinary pre-IACUC review 93.61F10 LAM Protocol preparation 93.36F07 Facilities Flood/Leak services or cleanup 93.30C01 Protection of intellectual and academic freedom for uniformedmembers93.19F03 ASD In-House Mail Delivery 93.092

F10 LAM Animal health care 93.03F15 REA identification of potential funding sources 92.95F02 Services received from Environmental Health and Occupational Safety(EHOS)92.80F02 Services received from Logistics Office 92.67F03 ASD Printing & Duplicating 92.66F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)92.61F11 LRC Accessibility of electronic resources 92.32E01 Availability of facilities for health services 92.07F02 Services received from Administrative Services Division (ASD) 91.94F06 EHOS Personal occupational safety training 91.81F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)91.79F02 Services received from Facilities Office 91.52F02 Services received from General Counsel Office 91.49F07 Facilities Replacement of carpet or ceiling tiles 91.45F14 MDL Temporary loan of audiovisual equipment 91.36F07 Facilities Key distribution or replacement 91.28F10 LAM Animal quality assurance and quarantine 91.27F10 LAM Training relevant to animal research 91.07F11 LRC Quality of study space 91.03F06 EHOS Response to potential environmental health concerns 90.92F12 Logistics Office Design and Furniture Installation/furniture support 90.91F04 CHR Benefits information 90.85F09 OGC Work-related legal advice] 90.69F15 REA support of USU Merit Review Committee 90.57E01 Availability of facilities for studying 90.55F05 CTR Government Credit Card Services 90.34F13 MILPO Dependent Care Program 90.23F10 LAM Animal procurement 90.22F12 Logistics Laboratory Relocation/property movement 90.11F14 MDL Issue of instructional materials to students 89.98F03 ASD Passports, clearances and other travel services 89.82F12 Logistics Delivery of Purchased Supplies and Equipment 89.74E02 Quality of facilities for studying 89.73F11 LRC Availability of study space 89.57C01 Protection of intellectual and academic freedom for civilian members 89.49F04 CHR Employee Assistance Program (EAP) 89.46F11 LRC Adequacy of electronic resources 89.27F02 Services received from University Registrar 89.26F02 Services received from Laboratory Animal Medicine (LAM) 89.173

E01 Availability of facilities for teaching 88.85F01 Procedures to provide feedback for Logistics Office 88.68F15 REA monitoring of all regulatory compliance 88.58F01 Procedures to provide feedback for General Counsel Office 88.57F07 Facilities Renovations 88.11F09 OGC Support for MOU Development 87.98F13 MILPO Command Sponsor Program 87.88B01 USU leadership’s communication to: the main campus USUcommunity, including faculty (full-time and part-time), staff, students,87.87HJF employees, other contractorsF12 Logistics Property Inventory Coordination 87.87F10 LAM Animal housing and sanitation 87.76F13 MILPO Processing annual service member performance reports 87.66F03 ASD Records Management and USU Instructions 87.45E02 Quality of facilities for research and scholarly activities 87.15F16 Security Office Processing Security Clearances 86.88F15 REA intramural grant program 86.83E02 Quality of facilities for teaching 86.66F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)86.61F01 Procedures to provide feedback for University Registrar 86.57F13 MILPO Brigade Awards Program 86.48F02 Services received from Office of Research (REA) 86.02F02 Services received from Security Office 86.01E01 Availability of facilities for research and scholarly activities 85.60F01 Procedures to provide feedback for Laboratory Animal Medicine(LAM)85.53F01 Procedures to provide feedback for Facilities Office 84.93F02 Services received from Military Personnel Office 84.32F18 REG Creation of class/course rosters 84.00F14 MDL Computer-based grading of exams and statistical test analysis 83.76F01 Procedures to provide feedback for Military Personnel Office 83.26F02 Services received from Multidisciplinary Labs (MDL) 82.92F01 Procedures to provide feedback for Administrative Services Division(ASD)82.89F15 REA pre-award administration 82.81F18 REG Submitting student name changes online 82.43D02 Turnover of Senior Administrators has not adversely affecteduniversity planning or operations82.32F14 MDL Centralized scheduling of classrooms and conference rooms 82.32F15 REA grant award and receipt 82.28F18 REG Online application to educational programs 82.13F05 CTR Contract Maintenance 81.504

F07 Facilities HVAC (ventilation and temperature control) 81.35F13 MILPO Assistance with military personnel issues 81.19F01 Procedures to provide feedback for Security Office 81.17B02 Use feedback from faculty to address curriculum issues 80.95B01 USU leadership’s communication to: the USU community outsidemain campus, including off-site faculty (e.g., at teaching hospitals), staff, 80.93HJF employees, other contractorsF18 REG Enrolling in courses online 80.88F01 Procedures to provide feedback for Office of Research (REA) 80.83F08 Finance Budget preparation 80.37F04 CHR Training/career development opportunities 79.95B03 Satisfied with opportunities to provide feedback about universityissues79.89F17 IT Registrar functions (student records management) 79.81F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 79.74F15 REA post-award administration 79.61F17 IT Administrative management tasks (e.g., budgets, travel) 79.31F14 MDL Student Lab Support - logistical and technical support of studentteaching79.31F08 Finance Defense Travel System (DTS) support for processing travelclaims79.19E02 Quality of facilities for recreational and social activities 79.05F14 MDL Support of computerized testing development andimplementation79.02E01 Availability of facilities for recreational and social activities 78.96F12 Logistics Medical and Computer Equipment Repair Services 78.84B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal78.61nursing chiefs, DoD and VA health-care professionals) and general publicF02 Services received from Contracting Office 78.52F02 Services received from Finance Office 78.32F02 Services received from Civilian Human Resources Office 78.18B02 Use feedback from students to address curriculum issues students 78.12F13 MILPO Assistance with military pay issues 78.04F18 REG Electronic submission of student grades 78.01F08 Finance Defense Travel System (DTS) support for submitting travelorders77.74F05 CTR Technical advice and support 77.33F08 Finance Processing finance transactions 77.30F01 Procedures to provide feedback for Finance Office 76.70F04 CHR Performance management 76.40F01 Procedures to provide feedback for Contracting Office 76.22F17 IT Research/Scholarship (e.g., data collection, management,analysis)75.43F05 CTR Contract Preparation 74.785

F15 REA administration of the Institutional Review Board (IRB) 74.78F18 REG Online view of course offerings 74.68D03 Appropriate number of faculty 73.89D01 Satisfaction with effectiveness of organizational decision-making 73.44F08 Finance Budget allocation 73.30D01 Satisfaction with timeliness of organizational decision-making 73.25F01 Procedures to provide feedback for Civilian Human ResourcesOffice73.04B02 Use feedback from staff to address curriculum issues staff 72.62F18 REG Reviewing grade information online 72.13F17 IT Teaching 69.88F17 IT Communication (e.g., email) 69.30F04 CHR Promotion actions 68.29D03 Appropriate number of senior administrators 68.07F14 MDL AV Technical support of classroom teaching and conferences 67.72F18 REG Online access and review of grade transcript 66.36F04 CHR Recruitment of new employees 64.99F16 Security Office Parking Management 64.47F17 IT Helpdesk 60.25F01 Procedures to provide feedback for University Information Technology(IT)59.53F02 Services received from University Information Technology (IT) 56.97D03 Appropriate number of support staff 55.346

Areas Needing Improvement:Questions with 30.00% or more negative ratings (listed from most negative toleast negative response rates)D03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Support staffToomany829.41%Aboutright48255.34%Too few30735.25%44.66% of respondents expressing an opinion said there were too many or too fewSupport Staff. 55.34% of respondents expressing an opinion found that the numberof support staff was about right.F02: In general, how satisfied are you with the services you receive from:University Information Technology(IT)Verysatisfied12514.78%Satisfied35742.20%Dissatisfied20724.47%Verydissatisfied15718.56%43.03% of respondents expressing an opinion were dissatisfied with IT services.F01: How satisfied are you with the procedures available for you to providefeedback about services provided by:VerysatisfiedSatisfiedDissatisfiedVerydissatisfiedUniversity Information Technology(IT)13217.23%32442.30%17122.32%13918.15%40.47% of respondents expressing an opinion were dissatisfied with proceduresavailable to provide feedback on services provided by IT.7

F17: How satisfied are you with IT services to support:HelpdeskVerysatisfied14317.88%Satisfied33942.38%Dissatisfied16420.50%Verydissatisfied15419.25%39.75% of respondents expressing an opinion were dissatisfied with proceduresavailable to provide feedback on services provided by IT.F16: With regard to the Security Office, how satisfied are you with:Parking ManagementVerysatisfied16019.21%Satisfied37745.26%Dissatisfied16720.05%Verydissatisfied12915.49%35.54% of respondents expressing an opinion were dissatisfied with parkingmanagement.F04: How satisfied are you with Civilian Human Resources services to support:Recruitment of new employeesVerysatisfied8119.42%Satisfied19045.56%Dissatisfied9422.54%Verydissatisfied5212.47%35.01% of respondents expressing an opinion were dissatisfied with support by CHRfor recruitment of new employees.8

F18: How satisfied are you with University Registrar services to support:Online access and review ofgrade transcriptVerysatisfied7021.60%Satisfied14544.75%Dissatisfied6319.44%Verydissatisfied4614.20%33.64% of respondents expressing an opinion were dissatisfied with support by theUniversity Registrar for online access and review of grade transcripts.F14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:AV Technical support ofclassroom teaching andconferencesVerysatisfied13019.52%Satisfied32148.20%Dissatisfied14221.32%Verydissatisfied7310.96%32.28% of respondents expressing an opinion were dissatisfied with AV Technicalsupport of classroom teaching and conferences.D03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Senior administratorsToomany23129.50%Aboutright53368.07%Too few192.43%31.93% of respondents expressing an opinion said there were too many or too fewSenior Administrators. 68.07% of respondents expressing an opinion found that thenumber of Senior Administrators was about right.9

F04: How satisfied are you with Civilian Human Resources services to support:Promotion actionsVerysatisfied7919.27%Satisfied20149.02%Dissatisfied7819.02%Verydissatisfied5212.68%31.70% of respondents expressing an opinion were dissatisfied with CHR’s support ofpromotion actions.F17: How satisfied are you with IT services to support:Communication (e.g., email)Verysatisfied12816.58%Satisfied40752.72%Dissatisfied15019.43%Verydissatisfied8711.27%30.70% of respondents expressing an opinion were dissatisfied with IT support ofcommunication.F17: How satisfied are you with IT services to support:TeachingVerysatisfied11320.14%Satisfied27949.73%Dissatisfied11921.21%Verydissatisfied508.91%31.12% of respondents expressing an opinion were dissatisfied with IT support ofteaching.10

Areas of Excellence:Questions with 95.00% or more positive ratings (listed from most positive to leastpositive response rates)F11: With regard to the LRC, how satisfied are you with:Hours of operationVerysatisfied46154.82%Satisfied37144.11%Dissatisfied60.71%Verydissatisfied30.36%98.93% of respondents expressing an opinion are satisfied with LRC’s hours ofoperation.F11: With regard to the LRC, how satisfied are you with:Availability of staff assistanceVerysatisfied44552.98%Satisfied38345.60%Dissatisfied111.31%Verydissatisfied10.12%98.58% of respondents expressing an opinion are satisfied with LRC’s availability ofstaff assistance.F11: With regard to the LRC, how satisfied are you with:Training workshopsVerysatisfied33147.49%Satisfied35450.79%Dissatisfied91.29%Verydissatisfied30.43%98.28% of respondents expressing an opinion are satisfied with LRC’s trainingworkshops.11

F12: With regard to Logistics services, how satisfied are you with:Dry Ice provisioning servicesVerysatisfied8931.67%Satisfied18766.55%Dissatisfied31.07%Verydissatisfied20.71%98.22% of respondents expressing an opinion are satisfied with Logistics services’dry ice provisioning.F11: With regard to the LRC, how satisfied are you with:Quality of staff assistanceVerysatisfied44453.11%Satisfied36743.90%Dissatisfied212.51%Verydissatisfied40.48%97.01% of respondents expressing an opinion are satisfied with LRC’s quality of staffassistance.F07: With regard to Facilities services, how satisfied are you with:Lights replacementVerysatisfied20629.47%Satisfied46967.10%Dissatisfied152.15%Verydissatisfied91.29%96.57% of respondents expressing an opinion are satisfied with Facilities lightsreplacement.F12: With regard to Logistics services, how satisfied are you with:Outgoing shipping services(Federal Express)Verysatisfied15936.30%Satisfied26360.05%Dissatisfied102.28%Verydissatisfied61.37%96.35% of respondents expressing an opinion are satisfied with Logistics’ outgoingshipping services.12

F12: With regard to Logistics services, how satisfied are you with:Standard Gas cylinder and liquidnitrogen servicesVerysatisfied9531.67%Satisfied19464.67%Dissatisfied82.67%Verydissatisfied31.00%96.33% of respondents expressing an opinion are satisfied with Logistics’ standardgas cylinder and liquid nitrogen services.F02: In general, how satisfied are you with the services you receive from:Learning Resources Center (LRC)Verysatisfied40048.60%Satisfied39147.51%Dissatisfied253.04%Verydissatisfied70.85%96.11% of respondents expressing an opinion are satisfied with the LRC, in general.F13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Processing leave requestsVerysatisfied15435.98%Satisfied25760.05%Dissatisfied112.57%Verydissatisfied62.57%96.03% of respondents expressing an opinion are satisfied with MILPO’s processingleave requests.13

F13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Support of ceremonial eventsVerysatisfied10234.93%Satisfied17860.96%Dissatisfied62.05%Verydissatisfied62.05%95.89% of respondents expressing an opinion are satisfied with MILPO’s support ofceremonial events.F12: With regard to Logistics services, how satisfied are you with:Overall helpfulness and courtesyof Logistics staff membersVerysatisfied16934.21%Satisfied30461.54%Dissatisfied153.04%Verydissatisfied61.21%95.75% of respondents expressing an opinion are satisfied with overall helpfulnessand courtesy of Logistics staff members.F12: With regard to Logistics services, how satisfied are you with:Specialty Gas ordering anddelivery servicesVerysatisfied7730.20%Satisfied16765.49%Dissatisfied93.53%Verydissatisfied20.78%95.69% of respondents expressing an opinion are satisfied Logistics’ specialty gasordering and delivery services.14

F07: With regard to Facilities services, how satisfied are you with:PaintingVerysatisfied17326.25%Satisfied45769.35%Dissatisfied213.19%Verydissatisfied81.21%95.60% of respondents expressing an opinion are satisfied Facilities’ painting.F07: With regard to Facilities services, how satisfied are you with:Electrical system operation andmaintenanceVerysatisfied19527.70%Satisfied47867.90%Dissatisfied202.84%Verydissatisfied111.56%95.60% of respondents expressing an opinion are satisfied Facilities’ electricalsystem operation and maintenance.12: With regard to Logistics services, how satisfied are you with:Calibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied8632.21%Satisfied16963.30%Dissatisfied83.00%Verydissatisfied41.50%95.51% of respondents expressing an opinion are satisfied Logistics calibrationservices for Test, Measurement and Diagnostic Equipment (TMDE).03: With regard to Administrative Services Division services, how satisfied are youwith:Courier ServicesVerysatisfied13932.55%Satisfied26762.53%Dissatisfied153.51%Verydissatisfied61.41%95.01% of respondents expressing an opinion are satisfied ASD’s courier services.15

ALL RESPONDENTSUSU Reaccreditation Survey 2012 Results –All Respondents (n=1,042)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Number of Respondents(Percentage of Total)University (but not a specific School or College) 191 (18.33%)School of Medicine (including SOM graduate programs) 619 (59.40%)Graduate School of Nursing (GSN) 51 (4.89%)Postgraduate Dental College (PDC) 21 (2.02%)Armed Forces Radiobiology Research Institute (AFRRI) 31 (2.98%)Henry M. Jackson Foundation (HJF) 107 (10.27%)Other contractor (e.g., Corbin) 22 (2.11%)Primary Affiliation22, 2%31, 3%21, 2%107, 10%191, 18%51, 5%619, 60%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)16

ALL RESPONDENTS*02: Please indicate your primary role at USU:Please choose only one of the following:Number of Respondents(Percentage of Total)Faculty full-time 228 (21.88%)Faculty part-time 33 (3.17%)Faculty adjunct 93 (8.93%)Staff 313 (30.04%)Senior Administrator (e.g., department chairs, deans, vice presidents) 33 (3.17%)SOM- medical student 259 (24.86%)SOM - graduate student 62 (5.95%)GSN student – MSN 8 (0.77%)GSN student – PhD 8 (0.77%)PDC student 5 (0.48%)8, 1%62, 6%8, 1%5, 0%Primary RoleFaculty full-timeFaculty part-timeFaculty adjunct228, 22%Staff259, 25%33, 3%93, 9%Senior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate student33, 3%GSN student – MSN313, 30%GSN student – PhDPDC student17

ALL RESPONDENTS*03: Where do you do most of your USU-related work:Please choose only one of the following:Number of Respondents(Percentage of Total)USU main campus 784 (75.24%)Within 50-mile radius of USU main campus 209 (20.06%)Outside 50-mile radius of USU main campus 49 (4.70%)49, 5%Location of Work209, 20%784, 75%USU main campusWithin 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all40538.87%41.62%20719.87%34.33%22121.21%35.82%45043.19%46.25%28126.97%46.60%26425.34%42.79%10610.17%10.89%938.93%15.42%11310.84%18.31%121.15%1.23%222.11%3.65%191.82%3.08%Noopinion696.62%43942.13%42540.79%18

ALL RESPONDENTS*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all22521.59%34.30%17817.08%29.72%22821.88%33.48%30629.37%46.65%25724.66%42.90%30429.17%44.64%999.50%15.09%11210.75%18.70%11711.23%17.18%262.50%3.96%524.99%8.68%323.07%4.70%Noopinion38637.04%44342.51%36134.64%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion26625.53%28.60%47745.78%51.29%12912.38%13.87%585.57%6.24%11210.75%19

ALL RESPONDENTSC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all45343.47%61.72%47045.11%59.49%23122.17%31.47%23722.74%30.00%323.07%4.36%585.57%7.34%181.73%2.45%252.40%3.16%Noopinion30829.56%25224.18%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all16816.12%18.34%16615.93%18.14%50348.27%54.91%50648.56%55.30%18117.37%19.76%17216.51%18.80%646.14%6.99%716.81%7.76%Noopinion12612.09%12712.19%20

ALL RESPONDENTS*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion12211.71%17.68%56854.51%82.32%35233.78%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many23122.17%29.50%827.87%9.41%413.93%5.07%Aboutright53351.15%68.07%48246.26%55.34%59757.29%73.89%Too few191.82%2.43%30729.46%35.25%17016.31%21.04%Noopinion25824.76%17116.41%23422.46%21

ALL RESPONDENTSE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied26925.82%33.71%29027.83%38.06%21220.35%27.50%27826.68%38.03%17716.99%22.99%Satisfied44042.23%55.14%40038.39%52.49%44842.99%58.11%39537.91%54.04%43141.36%55.97%Dissatisfied777.39%9.65%615.85%8.01%959.12%12.32%464.41%6.29%12111.61%15.71%Verydissatisfied121.15%1.50%111.06%1.44%161.54%2.08%121.15%1.64%413.93%5.32%No opinion24423.42%28026.87%27126.01%31129.85%27226.10%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied23522.55%28.25%25124.09%31.81%19718.91%25.06%27926.78%38.17%16615.93%21.87%Satisfied48646.64%58.41%45743.86%57.92%48846.83%62.09%41039.35%56.09%43441.65%57.18%Dissatisfied938.93%11.18%615.85%7.73%888.45%11.20%302.88%4.10%12211.71%16.07%Verydissatisfied181.73%2.16%201.92%2.53%131.25%1.65%121.15%1.64%373.55%4.87%No opinion21020.15%25324.28%25624.57%31129.85%28327.16%22

ALL RESPONDENTSF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied12011.52%22.81%11210.75%22.54%878.35%19.33%12411.90%25.15%12712.19%23.35%11410.94%21.59%17016.31%34.69%10710.27%27.16%29828.60%40.65%13012.48%27.25%11711.23%24.79%14213.63 %23.20%11511.04%23.96%13713.15%21.68%12812.28%29.63%13212.67%17.23%Satisfied31630.33%60.08%25124.09%50.50%25624.57%56.89%30329.08%61.46%33532.15%61.58%29127.93%55.11%26425.34%53.88%23022.07%58.38%38937.33%53.07%29328.12%61.43%27626.49%58.47%34633.21%56.54%27326.20%56.88%37636.08%59.49%24623.61%56.94%32431.09%42.30%Dissatisfied615.85%11.60%858.16%17.10%706.72%15.56%403.84%8.11%575.47%10.48%757.20%14.20%312.98%6.33%424.03%10.66%302.88%4.09%353.36%7.34%545.18%11.44%767.29%12.42%615.85%12.71%888.45%13.92%434.13%9.95%17116.41%22.32%Verydissatisfied292.78%5.51%494.70%9.86%373.55%8.22%262.50%5.27%252.40%4.60%484.61%9.09%252.40%5.10%151.44%3.81%161.54%2.18%191.82%3.98%252.40%5.30%484.61%7.84%312.98%6.46%312.98%4.91%151.44%3.47%13913.34%18.15%No opinion51649.52%54552.30%59256.81%54952.69%49847.79%51449.33%55252.98%64862.19%30929.65%56554.22%57054.70%43041.27%56253.93%41039.35%61058.54%27626.49%23

ALL RESPONDENTS*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied14614.01%26.16%12111.61%22.96%928.83%20.58%13112.57%25.49%16215.55%28.62%12912.38%23.50%18818.04%37.23%12612.09%31.74%40038.39%48.60%15014.40%29.70%14213.63%27.15%17716.99%25.84%13012.48%25.59%15414.78%20.92%12512.00%14.78%14013.44%29.47%Satisfied36735.22%65.77%29127.93%55.22%25924.86%57.94%34633.21%67.32%35634.17%62.90%30128.89%54.83%27426.30%54.26%22821.88%57.43%39137.52%47.51%31830.52%62.97%29928.69%57.17%39137.52%57.08%30729.46%60.43%47945.97%65.08%35734.26%42.20%28427.26%59.79%Dissatisfied333.17%5.91%757.20%14.23%666.33%14.77%232.21%4.47%363.45%6.36%848.06%15.30%292.78%5.74%323.07%8.06%252.40%3.04%302.88%5.94%545.18%10.33%797.58%11.53%484.61%9.45%817.77%11.01%20719.87%24.47%363.45%7.58%Verydissatisfied121.15%2.15%403.84%7.59%302.88%6.71%141.34%2.72%121.15%2.21%353.36%6.38%141.34%2.77%111.06%2.77%70.67%0.85%70.67%1.39%282.69%5.35%383.65%5.55%232.21%4.53%222.11%2.99%15715.07%18.56%151.44%3.16%No opinion48446.45%51549.42%59557.10%52850.67%47645.68%49347.31%53751.54%64561.90%21921.02%53751.54%51949.81%35734.26%53451.25%30629.37%19618.381%56754.41%24

ALL RESPONDENTS*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied12311.80%24.90%18117.37%31.64%17116.41%29.53%15014.40%30.24%13913.34%32.55%11410.94%29.01%Satisfied30929.65%62.55%34933.49%61.01%36835.32%63.56%31830.52%64.11%26725.62%62.53%23922.94%60.81%Dissatisfied444.22%8.91%302.88%5.24%353.36%6.04%212.02%4.23%151.44%3.51%252.40%6.36%Verydissatisfied181.73%3.64%121.15%2.10%50.48%0.86%70.67%1.41%60.58%1.41%151.44%3.82%No opinion54852.59%47045.11%46344.43%54652.40%61559.02%64962.28%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied817.77%19.42%797.58%19.27%999.50%22.30%807.68%19.46%12211.71%27.92%777.39%26.19%Satisfied19018.23%45.56%20119.29%49.02%25624.57%57.66%23422.46%56.93%27526.39%62.93%18617.85%63.27%Dissatisfied949.02%22.54%787.49%19.02%595.66%13.29%585.57%14.11%232.21%5.26%171.63%5.78%Verydissatisfied525.99%12.47%524.99%12.68%302.88%6.76%393.74%9.49%171.63%3.89%141.34%4.76%No opinion62559.98%63260.65%59857.39%63160.56%60558.06%74871.79%25

ALL RESPONDENTS* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied898.54%22.42%11410.94%27.54%777.39%22.85%737.01%22.88%Satisfied21820.92%54.91%26024.95%62.80%17516.79%51.93%18717.95%58.62%Dissatisfied585.57%14.61%292.78%7.00%514.89%15.13%333.17%10.34%Verydissatisfied323.07%8.06%111.06%2.66%343.26%10.09%262.50%8.15%No opinion64561.90%62860.27%67.6667.66%72369.39%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied20719.87%31.7516315.64%29.00%18317.56%31.94%Satisfied40739.06%62.42%35333.88%62.81%33832.44%58.99%Dissatisfied252.40%3.83%353.36%6.23%333.17%5.76%Verydissatisfied131.25%1.99%111.06%1.96%191.82%3.32%No opinion39037.43%48046.07%46945.01%26

ALL RESPONDENTS*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied16716.03%21.63%19518.71%27.70%16015.36%24.88%17316.60%26.25%20619.77%29.47%18117.37%28.19%15815.16%25.82%16215.55%27.18%16515.83%27.68%16315.64%24.85%Satisfied46144.24%59.72%47845.87%67.90%42841.07%66.56%45743.86%69.35%46945.01%67.10%41840.12%65.11%41740.02%68.14%38236.66%64.09%29938.29%66.95%41539.83%63.26%Dissatisfied11110.65%14.38%201.92%2.84%434.13%6.69%212.02%3.19%151.44%2.15%312.98%4.83%272.57%4.41%383.65%6.38%222.11%3.69%454.32%6.86%Verydissatisfied333.17%4.27%111.06%1.56%121.15%1.87%80.77%1.21%90.86%1.29%121.15%1.87%100.96%1.63%141.34%2.35%100.96%1.68%333.17%5.03%No opinion27025.91%33832.44%39938.29%38336.76%34332.92%40038.39%43041.27%44642.80%44642.80%38637.04%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied858.16%22.55%787.49%19.65%938.93%20.90%12512.00%22.81%12812.28%23.57%Satisfied21820.92%57.82%21320.44%53.65%25124.09%56.40%30128.89%54.93%30228.98%55.62%Dissatisfied484.61%12.73%686.53%17.13%656.24%14.61%757.20%13.69%646.14%11.79%Verydissatisfied262.50%6.90%383.65%9.57%363.45%8.09%474.51%8.58%494.70%9.02%No opinion66563.82%64561.90%59757.29%49447.41%49947.89%27

ALL RESPONDENTS*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied19218.43%41.56%13312.76%36.34%Satisfied22721.79%49.13%18918.14%51.64%Dissatisfied282.69%6.06%262.50%7.10%Verydissatisfied151.44%3.25%181.73%4.92%No opinion58055.66%67664.88%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied827.87%30.26%888.45%33.08%787.49%28.26%888.45%32.00%817.77%28.32%928.83%32.06%898.54%30.58%918.73%32.50%Satisfied17116.41%63.10%16115.45%60.53%17116.41%61.96%16315.64%59.27%17016.31%59.44%17516.79%60.98%17616.89%60.48%16615.93%59.29%Dissatisfied141.34%5.17%141.34%5.26%181.73%6.52%181.73%6.55%252.40%8.74%111.06%3.83%181.73%6.19%161.54%5.71%Verydissatisfied40.38%1.48%30.29%1.13%90.86%3.26%60.58%2.18%100.96%3.50%90.86%3.14%80.77%2.75%70.67%2.50%No opinion77173.99%77674.47%76673.51%76773.61%75672.55%75572.46%75172.07%76273.13%28

ALL RESPONDENTS*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied46144.24%54.82%44542.71%52.98%44442.61%53.11%33331.96%42.69%33231.86%43.29%37235.70%43.97%34533.11%41.12%33131.77%47.49%Satisfied37135.60%44.11%38336.76%45.60%36735.22%43.90%37736.18%48.33%35534.07%46.28%40939.25%48.35%40438.77%48.15%35433.97%50.79%Dissatisfied60.58%0.71%111.06%1.31%212.02%2.51%514.89%6.54%686.53%8.87%474.51%5.56%646.14%7.63%90.86%1.29%Verydissatisfied30.29%0.36%10.10%0.12%40.38%0.48%191.82%2.44%121.15%1.56%181.73%2.13%262.50%3.10%30.29%0.43%No opinion20113.29%20219.39%20619.77%26225.14%27526.39%19618.81%20319.48%34533.11%29

ALL RESPONDENTS*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied979.31%20.12%928.83%25.27%969.21%23.76%11911.42%27.74%12612.09%26.92%959.12%31.67%777.39%30.20%898.54%31.67%10710.27%30.40%15915.26%36.30%1019.69%30.51%16916.22%34.21%868.25%32.21%Satisfied28327.16%58.71%23622.65%64.84%25924.86%64.11%27126.01%63.17%29428.21%62.82%19418.62%64.67%16716.03%65.49%18717.95%66.55%21921.02%62.22%26325.24%60.05%21220.35%64.05%30429.17%61.54%16916.22%63.30%Dissatisfied777.39%15.98%232.21%6.32%393.74%9.65%312.98%7.23%353.36%7.48%80.77%2.67%90.86%3.53%30.29%1.07%212.02%5.97%100.96%2.28%100.96%3.02%151.44%3.04%80.77%3.00%Verydissatisfied252.40%5.19%131.25%3.57%100.96%2.48%80.77%1.86%131.25%2.78%30.29%1.00%20.19%0.78%20.19%0.71%50.48%1.42%60.58%1.37%80.77%2.42%60.58%1.21%40.38%1.50%No opinion56053.74%67865.07%63861.23%61358.83%57455.09%74271.21%78775.53%76173.03%69066.22%60457.97%71168.23%54852.59%77574.38%30

ALL RESPONDENTS*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied15414.78%35.98%949.02%24.87%10910.46%26.98%565.37%32.18%524.99%34.21%656.24%32.83%696.62%28.28%1029.79%34.93%888.45%28.57%Satisfied25724.66%60.05%20119.29%53.17%21921.02%54.21%1019.69%58.05%928.83%60.53%10910.46%55.05%14213.63%58.20%17817.08%60.96%18217.47%59.09%Dissatisfied111.06%2.57%504.80%13.23%514.89%12.62%90.86%5.17%50.48%3.29%181.73%9.09%242.30%9.84%60.58%2.05%212.02%6.82%Verydissatisfied60.58%2.57%333.17%8.73%252.40%6.19%80.77%4.60%30.29%1.97%60.58%3.03%90.86%3.69%60.58%2.05%171.63%5.52%No opinion61458.93%66463.72%63861.23%86883.30%89085.41%84481.00%79876.58%75071.98%173470.44%31

ALL RESPONDENTS*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied13813.24%25.05%18117.37%40.58%17116.41%26.07%13012.48%19.52%11110.65%30.92%13512.96%29.41%12512.00%26.71%1029.79%22.77%Satisfied29928.69%54.26%24223.22%54.26%36935.41%56.25%32130.81%48.20%21720.83%60.45%27826.68%60.57%26725.62%57.05%25224.18%56.25%Dissatisfied837.97%15.06%131.25%2.91%868.25%13.11%14213.63%21.32%191.82%5.29%312.98%6.75%504.80%10.68%676.43%14.96%Verydissatisfied312.98%5.63%100.96%2.24%302.88%4.57%737.01%10.96%121.15%3.34%151.44%3.27%262.50%5.56%272.59%6.03%No opinion49147.12%59657.20%38637.04%37636.08%68365.55%58355.95%57455.09%59457.01%32

ALL RESPONDENTS*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied11511.04%30.03%807.68%25.00%777.39%24.92%777.39%24.37%848.06%24.93%898.54%27.47%969.21%30.09%807.68%30.19%Satisfied24123.13%62.92%18517.75%57.81%16916.22%54.69%18317.56%57.91%16816.12%49.85%19819.00%61.11%18117.37%56.74%16015.36%60.38%Dissatisfied212.02%5.48%353.36%10.94%424.03%13.59%383.65%12.03%575.47%16.91%232.21%7.10%262.50%8.15%111.06%4.15%Verydissatisfied60.58%1.57%201.92%6.25%212.02%6.80%181.73%5.70%282.69%8.31%141.34%4.32%161.54%5.02%141.34%5.28%No opinion65963.24%72269.29%73370.35%72669.67%70567.66%71868.91%72369.39%77774.57%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied26125.05%32.34%20419.58%27.31%16015.36%19.21%Satisfied49847.79%61.71%44542.71%59.57%37736.18%45.26%Dissatisfied282.69%3.47%666.33%8.84%16716.03%20.05%Verydissatisfied201.92%2.48%323.07%4.28%12912.38%15.49%No opinion23522.55%29528.31%20920.06%33

ALL RESPONDENTS*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied11310.84%20.14%1009.60%24.33%878.35%21.17%12812.28%16.58%989.40%22.53%14313.72%17.88%Satisfied27926.78%49.73%22821.88%55.47%22321.40%54.26%40739.06%52.72%24723.70%56.78%33932.53%42.38%Dissatisfied11911.42%21.21%504.80%12.17%585.57%14.11%15014.40%19.43%575.47%13.10%16415.74%20.50%Verydissatisfied504.80%8.91%333.17%8.03%434.13%10.46%878.35%11.27%333.17%7.59%15414.78%19.25%No opinion48146.16%63160.56%63160.56%27025.91%60758.25%24223.22%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied878.35%23.77%797.58%23.17%747.10%22.77%615.85%25.52%696.62%25.37%706.72%21.60%696.62%26.24%706.72%22.73%Satisfied17716.99%48.36%18714.95%54.84%19919.10%61.23%13613.05%56.90%15114.49%55.5%14513.92%44.75%14714.11%55.89%16015.36%51.95%Dissatisfied636.05%17.21%424.03%12.32%252.40%7.69%212.02%8.79%282.69%10.29%636.05%19.44%242.30%9.13%393.74%12.66%Verydissatisfied393.74%10.66%333.17%9.68%272.59%8.31%212.02%8.79%242.30%8.82%464.41%14.20%232.21%8.75%393.74%12.66%No opinion67664.88%70167.27%71768.81%80377.06%77073.90%21.60%71868.91%77974.76%73470.44%34

Staff(n=313)USU Reaccreditation Survey35

USU Reaccreditation Survey Overview: Staff (n=313)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF12 Logistics Dry Ice provisioning services 98.10F12 Logistics Outgoing shipping services (Federal Express) 97.45F11 LRC Quality of study space 97.25F07 Facilities Lights replacement 97.24F11 LRC Availability of staff assistance 97.24F11 LRC Hours of operation 97.13F01 Procedures to provide feedback for Learning Resources Center (LRC) 97.00F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences96.97F02 Services received from Learning Resources Center (LRC) 96.82F11 LRC Quality of staff assistance 96.74F11 LRC Accessibility of electronic resources 96.55F12 Logistics Services/processes for return of items to vendors 96.53F07 Facilities Painting 96.51F12 Logistics Overall helpfulness and courtesy of Logistics staff members 96.07F11 LRC Training workshops 96.00F14 MDL Support of computerized testing development andimplementation95.77F02 Services received from University Registrar 95.74F14 MDL Issue of instructional materials to students 95.65F03 ASD Courier Services 95.60F12 Logistics Standard Gas cylinder and liquid nitrogen services 95.54F11 LRC Availability of study space 95.40F11 LRC Adequacy of electronic resources 94.90F03 ASD Passports, clearances and other travel services 94.83F07 Facilities Electrical system operation and maintenance 94.67F03 ASD Outgoing mail services 94.50F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)94.35E02 Quality of facilities for studying 94.30F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)94.29F15 REA identification of potential funding sources 94.23E01 Availability of facilities for studying 94.16F14 MDL Temporary loan of audiovisual equipment 93.94F03 ASD In-House Mail Delivery 93.81F10 LAM Protocol preparation 93.5936

F12 Logistics Specialty Gas ordering and delivery services 93.48F03 ASD Printing & Duplicating 93.30F07 Facilities Door repair 93.20F14 MDL Student Lab Support - logistical and technical support of studentteaching93.18F02 Services received from Facilities Office 93.16F07 Facilities Pest Control 93.14F12 Logistics Delivery of Purchased Supplies and Equipment 92.89F10 LAM Animal quality assurance and quarantine 92.77F02 Services received from General Counsel Office 92.26F10 LAM Protocol veterinary pre-IACUC review 92.21F02 Services received from Multidisciplinary Labs (MDL) 92.18F10 LAM Animal health care 92.13F07 Facilities Flood/Leak services or cleanup 92.00F02 Services received from Logistics Office 91.87F09 OGC Support for MOU Development 91.75F07 Facilities Key distribution or replacement 91.71F13 MILPO Off-Duty Remunerative Employment Program 91.67F02 Services received from Administrative Services Division (ASD) 91.58F05 CTR Government Credit Card Services 91.39F14 MDL Computer-based grading of exams and statistical test analysis 91.30C01 Protection of intellectual and academic freedom for uniformedmembers91.12F13 MILPO Support of ceremonial events 90.91F06 EHOS Safety in the work place 90.76E02 Quality of facilities for research and scholarly activities 90.67E01 Availability of facilities for research and scholarly activities 90.66F07 Facilities Replacement of carpet or ceiling tiles 90.39F16 Security Office Personal Workplace Security and Safety 90.11F01 Procedures to provide feedback for Logistics Office 90.10F01 Procedures to provide feedback for University Registrar 89.47F01 Procedures to provide feedback for General Counsel Office 89.40F02 Services received from Environmental Health and Occupational Safety(EHOS)89.05F09 OGC Work-related legal advice 89.04F12 Logistics Office Design and Furniture Installation/furniture support 88.89E02 Quality of facilities for health services 88.83F02 Services received from Office of Research (REA) 88.82F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)88.76F13 MILPO Processing leave requests 88.73F10 LAM Training relevant to animal research 88.51F12 Logistics Laboratory Relocation/property movement 88.1137

E01 Availability of facilities for Health Services 88.10F14 MDL Centralized scheduling of classrooms and conference rooms 87.95F13 MILPO Assistance with military pay issues 87.93F04 CHR Benefits information 87.89F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 87.80F15 REA support of USU Merit Review Committee 87.69E02 Quality of facilities for teaching 87.50E01 Availability of facilities for teaching 87.14F07 Facilities Renovations 87.11F10 LAM Animal housing and sanitation 86.52F15 REA intramural grant program 86.25F18 REG Creation of class/course rosters 86.05F01 Procedures to provide feedback for Facilities Office 85.78F02 Services received from Laboratory Animal Medicine (LAM) 85.71F18 REG Online access and review of grade transcript 85.71F06 EHOS Personal occupational safety training 85.51F08 Finance Defense Travel System (DTS) support for processing travelclaims85.06F02 Services received from Military Personnel Office 84.85F08 Finance Defense Travel System (DTS) support for submitting travelorders84.62F18 REG Online application to educational programs 84.62F06 EHOS Response to potential environmental health concerns 84.51F03 ASD Records Management and USU Instructions 84.24F18 REG Enrolling in courses online 84.21F18 REG Electronic submission of student grades 84.21F18 REG Submitting student name changes online 84.21F15 REA monitoring of all regulatory compliance 83.95F12 Logistics Medical and Computer Equipment Repair Services 83.70F16 Security Office Processing Security Clearances 83.47F02 Services received from Security Office 83.46F10 LAM Animal procurement 83.33F01 Procedures to provide feedback for Office of Research (REA) 82.98F04 CHR Employee Assistance Program (EAP) 82.93F18 REG Reviewing grade information online 82.86C01 Protection of intellectual and academic freedom for civilian members 82.63F13 MILPO Brigade Awards Program 82.54F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)82.42B01 USU leadership’s communication to: the main campus USUcommunity, including faculty (full-time and part-time), staff, students, HJF 82.18employees, other contractorsF01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 82.0938

F12 Logistics Property Inventory Coordination 81.87B02 Use feedback from faculty to address curriculum issues 81.25F14 MDL AV Technical support of classroom teaching and conferences 81.25F15 REA pre-award administration 81.01F15 REA administration of the Institutional Review Board (IRB) 80.95F13 MILPO Command Sponsor Program 80.85F01 Procedures to provide feedback for Military Personnel Office 80.80F13 MILPO Dependent Care Program 80.49F18 REG Online view of course offerings 80.49F08 Finance Budget preparation 80.42F17 IT Registrar functions (student records management) 79.49F13 MILPO Processing annual service member performance reports 79.37F02 Services received from Finance Office 78.87F01 Procedures to provide feedback for Administrative Services Division(ASD)78.49F13 MILPO Assistance with military personnel issues 78.38F15 REA grant award and receipt 78.16F05 CTR Contract Maintenance 78.13F07 Facilities HVAC (ventilation and temperature control) 77.94B02 Use feedback from students to address curriculum issues students 77.42B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal77.11nursing chiefs, DoD and VA health-care professionals) and general publicF02 Services received from Contracting Office 76.97F01 Procedures to provide feedback for Security Office 76.79D02 Turnover of Senior Administrators has not adversely affecteduniversity planning or operations76.76D03 Appropriate number of faculty 76.68F01 Procedures to provide feedback for Finance Office 75.00F05 CTR Contract Preparation 75.00F15 REA post-award administration 74.70F08 Finance Processing finance transactions 74.12B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF74.07employees, other contractorsF02 Services received from Civilian Human Resources Office 74.02F05 CTR Technical advice and support 73.81F17 IT Teaching 73.73F04 CHR Training/career development opportunities 73.44F17 IT Administrative management tasks (e.g., budgets, travel) 73.44F01 Procedures to provide feedback for Contracting Office 72.41B03 Satisfied with opportunities to provide feedback about university issues 72.31E02 Quality of facilities for recreational and social activities 71.3639

F04 CHR Performance management 70.00F08 Finance Budget allocation 69.03E01 Availability of facilities for recreational and social activities 68.81F01 Procedures to provide feedback for Civilian Human Resources Office 68.78F17 IT Research/Scholarship (e.g., data collection, management, analysis) 68.57D01 Satisfaction with effectiveness of organizational decision-making 66.06D01 Satisfaction with timeliness of organizational decision-making 65.20F17 IT Communication (e.g., email) 62.04F04 CHR Recruitment of new employees 61.88F04 CHR Promotion actions 61.21D03 Appropriate number of senior administrators 58.30B02 Use feedback from staff to address curriculum issues staff 55.90F02 Services received from University Information Technology (IT) 55.44F16 Security Office Parking Management 54.98F01 Procedures to provide feedback for University Information Technology(IT)52.87F17 IT Helpdesk 51.75D03 Appropriate number of support staff 49.2540

STAFFUSU Reaccreditation Survey 2012 Results –Staff (n=313)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 133 (42.49%)School of Medicine (including SOM graduate programs) 44 (14.06%)Graduate School of Nursing (GSN) 8 (2.56%)Postgraduate Dental College (PDC) 0 (0%)Armed Forces Radiobiology Research Institute (AFRRI) 23 (7.35%)Henry M. Jackson Foundation (HJF) 90 (28.75%)Other contractor (e.g., Corbin) 15 (4.79%)Primary Affiliation90, 29%23, 7%0, 0%8, 3%15, 5%44, 14%133, 42%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)41

STAFF*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 0 (0%)Faculty part-time 0 (0%)Faculty adjunct 0 (0%)Staff 313 (100%)Senior Administrator (e.g., department chairs, deans, vice presidents) 0 (0%)SOM- medical student 0 (0%)SOM - graduate student 0 (0%)GSN student – MSN 0 (0%)GSN student – PhD 0 (0%)PDC student 0 (0%)Primary RoleFaculty full-timeFaculty part-timeFaculty adjunctStaffSenior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate studentGSN student – MSN313, 100%GSN student – PhDPDC student42

STAFF*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 274 (87.54%)Within 50-mile radius of USU main campus 37 (11.82%)Outside 50-mile radius of USU main campus 2 (0.64%)2, 1%Location of Work37, 12%USU main campus274, 87%Within 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all10132.27%33.33%5417.25%33.33%5617.89%33.73%14847.28%48.84%6621.09%40.74%7223.00%43.37%5015.97%16.50%3511.18%21.60%3410.86%20.48%41.28%1.32%72.24%4.32%41.28%2.41%Noopinion103.19%15148.24%14746.96%43

STAFF*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all5116.29%35.42%4715.02%24.10%4815.34%38.71%6621.09%45.83%6219.81%31.79%4815.34%38.71%268.31%18.06%6019.17%30.77%247.67%19.35%10.32%0.69%268.31%13.33%41.28%3.23%Noopinion16953.99%11837.70%18960.38%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion5015.97%19.23%13844.09%53.08%5417.25%20.77%185.75%6.92%5316.93%44

STAFFC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all9129.07%53.85%10934.82%46.19%6320.13%37.28%8627.48%36.44%123.83%7.10%278.63%11.44%30.96%1.78%144.47%5.93%Noopinion14446.01%7724.60%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all4012.78%14.65%4012.78%14.44%13844.09%50.55%14345.69%51.62%6821.73%24.91%6721.41%24.19%278.63%9.89%278.63%9.75%Noopinion4012.78%3611.50%45

STAFF*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion4313.74%23.24%14245.37%76.76%12840.89%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many9028.75%38.30%237.35%8.65%227.03%11.40%Aboutright13743.77%58.30%13141.85%49.25%14847.28%76.68%Too few82.56%3.40%11235.78%42.11%237.35%11.92%Noopinion7824.92%4715.02%12038.34%46

STAFFE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied4414.06%31.43%5417.25%39.42%5116.29%28.02%4614.70%27.38%3511.18%17.33%Satisfied7824.92%55.71%7523.96%54.74%11436.42%62.64%10232.59%60.71%10433.23%51.49%Dissatisfied154.79%10.71%72.24%5.11%144.47%7.69%134.15%7.74%4012.78%19.80%Verydissatisfied30.96%2.14%10.32%0.73%30.96%1.65%72.24%4.17%237.35%11.39%No opinion17355.27%17656.23%13141.85%14546.33%11135.46%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied4414.06%27.50%5216.61%32.91%5417.25%27.98%4915.65%27.37%3511.18%17.59%Satisfied9630.67%60.00%9730.99%61.39%12138.66%62.69%11035.14%61.45%10734.19%53.77%Dissatisfied154.79%9.38%61.92%3.80%154.79%7.77%134.15%7.26%415.11%20.60%Verydissatisfied51.60%3.13%30.96%1.90%30.96%1.55%72.24%3.91%165.11%8.04%No opinion15348.88%15549.52%12038.34%13442.81%11436.42%47

STAFFF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied3611.50%19.35%4414.06%23.28%309.58%17.24%4514.38%24.73%4815.34%22.02%4012.78%21.74%5116.29%33.77%299.27%21.64%7323.32%36.50%5718.21%29.69%309.58%24.00%4313.74%26.22%3310.54%23.40%4012.78%17.86%288.95%29.47%4113.10%15.71%Satisfied11035.14%59.14%8624.48%45.50%9630.67%55.17%10533.55%57.69%13944.41%63.76%9831.31%53.26%8426.84%55.63%8125.88%60.45%12138.66%60.50%11637.06%60.42%7122.68%56.80%10132.27%61.59%8426.84%59.57%13242.17%58.93%5718.21%60.00%9730.99%37.16%Dissatisfied278.63%14.52%3812.14%20.11%3210.22%18.39%196.07%10.44%206.39%9.17%288.95%15.22%82.56%5.30%175.43%12.69%51.60%2.50%144.47%7.29%154.79%12.00%165.11%9.76%134.15%9.22%3912.46%17.41%72.24%7.37%6721.41%25.67%Verydissatisfied134.15%6.99%386.71%11.11%165.11%9.20%134.15%7.14%206.39%5.05%185.75%9.78%82.56%5.30%72.24%5.22%10.32%0.50%51.60%2.60%92.88%7.20%41.28%2.44%113.51%7.80%134.15%5.80%30.96%3.16%5617.89%21.46%No opinion12740.58%12439.62%13944.41%13141.85%9530.35%12941.21%16251.76%17957.19%11336.10%12138.66%18860.06%14947.60%17254.95%8928.43%21869.65%5216.61%48

STAFF*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied5316.93%26.24%5316.93%25.98%3912.46%21.91%5619.89%27.86%7423.64%31.62%5116.29%26.29%6420.45%41.29%3711.82%29.37%9831.31%44.55%7523.96%35.89%3711.82%28.03%5918.85%32.96%4113.10%26.97%5116.29%20.08%4313.74%15.09%3210.22%34.04%Satisfied13216.93%65.35%9831.31%48.04%9831.31%55.06%12339.30%61.19%14446.01%61.54%10232.59%52.58%7925.24%50.97%7122.68%56.35%11536.74%52.27%11737.38%55.98%7523.96%56.82%10633.87%59.22%9430.03%61.84%16151.44%63.39%11536.74%40.35%5818.53%61.70%Dissatisfied123.83%5.94%3310.54%16.18%3310.54%18.54%144.47%6.97%113.51%4.70%309.58%15.46%61.92%3.87%123.83%9.52%61.92%2.73%134.15%6.22%103.19%7.58%123.83%6.70%92.88%5.92%3410.86%13.39%6219.81%21.75%20.64%2.13%Verydissatisfied51.60%2.48%206.39%9.80%82.56%4.49%82.56%3.98%51.60%2.14%113.51%5.67%61.92%3.87%61.92%4.76%10.32%0.45%41.28%1.91%103.19%7.58%20.64%1.12%82.56%5.26%82.56%3.15%6520.77%22.81%20.64%2.13%No opinion11135.46%10934.82%13543.13%11235.78%7925.24%11938.02%15850.48%18759.74%9329.71%10433.23%18157.83%13442.81%16151.44%5918.85%289.95%21969.97%49

STAFF*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied3210.22%23.37%8025.56%35.71%7523.96%33.19%6821.73%34.00%6821.73%37.36%3912.46%33.62%Satisfied5818.53%60.87%12941.21%57.59%13743.77%60.62%12138.66%60.50%10633.87%58.24%7122.68%61.21%Dissatisfied20.64%9.24%103.19%4.46%123.83%5.31%72.24%3.50%72.24%3.85%41.28%3.45%Verydissatisfied20.64%6.52%51.60%2.23%20.64%0.88%41.28%2.00%10.32%0.55%20.64%1.72%No opinion21969.97%8928.43%8727.80%11336.10%13141.85%19762.94%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied3511.18%21.88%3511.18%21.21%4915.65%25.52%3711.82%21.76%5216.61%27.37%3310.54%26.83%Satisfied6420.45%40.00%6621.09%40.00%9229.39%47.92%8226.20%48.24%11536.74%50.53%6922.04%56.10%Dissatisfied3812.14%23.75%309.58%18.18%299.27%15.10%288.95%16.47%113.51%5.79%103.19%8.13%Verydissatisfied237.35%14.38%3410.86%20.61%227.03%11.46%237.35%13.53%123.83%6.32%113.51%8.94%No opinion15348.88%14847.28%12138.66%14345.69%12339.30%19060.70%50

STAFF* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied4113.10%24.40%5417.25%35.76%319.90%23.48%3210.22%25.00%Satisfied8326.52%49.40%8426.84%55.63%6821.73%51.52%6821.73%53.13%Dissatisfied319.90%18.45%92.88%5.96%227.03%16.67%185.75%14.06%Verydissatisfied134.15%7.74%41.28%2.65%113.51%8.33%103.19%7.81%No opinion14546.33%16251.76%18157.83%18559.11%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied8025.56%32.13%6520.77%30.37%7423.64%32.74%Satisfied14646.65%58.63%11837.70%55.14%11737.38%51.77%Dissatisfied144.47%5.62%237.35%10.75%227.03%9.73%Verydissatisfied92.88%3.61%82.56%3.74%134.15%5.75%No opinion6420.45%9931.63%8727.80%51

STAFF*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied6621.09%24.26%8025.56%32.79%6721.41%29.26%7423.64%32.31%9028.75%35.43%7323.32%32.44%6320.13%30.58%7022.36%32.26%6621.09%32.35%6019.17%26.67%Satisfied14646.65%53.68%15148.24%61.89%14044.73%61.14%14746.96%64.19%15750.16%61.81%13442.81%59.56%12941.21%62.62%12941.21%59.45%12439.62%60.78%13643.45%60.44%Dissatisfied4514.38%16.54%82.56%3.28%175.43%7.42%51.60%2.18%41.28%1.57%134.15%5.78%113.51%5.34%123.83%5.53%101.28%4.90%175.43%7.56%Verydissatisfied154.79%5.51%51.60%2.05%51.60%2.18%30.96%1.31%30.96%1.18%51.60%2.22%30.96%1.46%61.92%2.76%41.28%1.96%123.83%5.33%No opinion4113.10%6922.04%8426.84%8426.84%5918.85%8828.12%10734.19%9630.67%10934.82%8828.12%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied4012.78%27.97%3611.50%23.23%4113.10%24.12%4414.0628.21%4614.70%29.87%Satisfied7523.96%52.45%7122.68%45.81%8527.16%50.00%8828.12%56.41%8527.16%55.19%Dissatisfied175.43%11.89%3210.22%20.65%299.27%17.06%162.56%10.26%144.47%9.09%Verydissatisfied113.51%7.69%165.11%10.32%154.79%8.82%82.56%5.13%92.88%5.84%No opinion17054.31%15850.48%14345.69%15750.16%15950.80%52

STAFF*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied6420.45%43.84%4213.42%43.30%Satisfied6621.09%45.21%4715.02%48.45%Dissatisfied72.24%4.79%41.28%4.12%Verydissatisfied92.88%6.16%41.28%4.12%No opinion16753.35%21669.01%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied196.07%24.36%237.35%29.87%227.03%26.19%268.31%31.33%237.35%25.84%288.95%31.46%247.67%27.59%299.27%32.58%Satisfied5417.25%69.23%4815.34%62.34%4815.34%57.14%5116.29%61.45%5417.25%60.67%5417.25%60.67%5316.93%60.92%5015.97%56.18%Dissatisfied41.28%5.13%51.60%6.49%92.88%10.71%41.28%4.82%82.56%8.99%51.60%5.62%82.56%9.20%72.24%7.87%Verydissatisfied10.32%1.28%10.32%1.30%51.60%5.95%20.64%2.41%41.28%4.49%20.64%2.25%20.64%2.30%30.96%3.37%No opinion23575.08%23675.40%22973.16%23073.48%22471.57%22471.57%22672.20%22471.57%53

STAFF*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied9730.99%46.41%10132.27%46.54%10332.91%47.91%7724.60%42.31%7423.64%42.53%8426.84%41.38%7323.32%37.24%8125.88%40.50%Satisfied10633.87%50.72%11035.14%50.69%10533.55%48.84%10031.95%54.95%9229.39%52.87%11235.78%55.17%11336.10%57.65%11135.46%55.50%Dissatisfied41.28%1.91%51.60%2.30%51.60%2.33%30.96%1.65%72.24%4.02%51.60%2.46%61.92%3.06%72.24%3.50%Verydissatisfied20.64%0.96%10.32%0.46%20.64%0.93%20.64%1.10%10.32%0.57%20.64%0.99%41.28%2.04%10.32%0.50%No opinion10433.23%9630.67%9831.31%13141.85%13944.41%11035.14%11737.38%11336.10%54

STAFF*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied4213.42%22.83%4113.10%28.67%4012.78%23.39%5417.25%30.00%6621.09%31.28%4313.74%38.39%3410.86%36.96%4113.10%39.05%4113.10%33.06%8928.43%45.41%5316.93%36.81%8928.43%38.86%3611.50%34.29%Satisfied11235.78%60.87%8527.16%59.44%10031.95%58.48%10633.87%58.89%13041.53%61.61%6420.45%57.14%5216.61%56.52%6219.81%59.05%7624.28%61.29%10232.59%52.04%8627.48%59.72%13141.85%57.21%6320.13%60.00%Dissatisfied268.31%14.13%82.56%5.59%237.35%13.45%165.11%8.89%113.51%5.21%20.64%1.79%51.60%5.43%10.32%0.95%51.60%4.03%30.96%1.53%30.96%2.08%61.92%2.62%30.96%2.86%Verydissatisfied41.28%2.17%92.88%6.29%82.56%4.68%41.28%2.22%41.28%1.90%30.96%2.68%10.32%1.09%10.32%0.95%20.64%1.61%20.64%1.02%20.64%1.39%30.96%1.31%30.96%2.86%No opinion12941.21%17054.31%14245.37%13342.49%10232.59%20164.22%22170.61%20866.45%18960.38%11737.38%16953.99%8426.84%20866.45%55

STAFF*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied237.35%32.39%175.43%29.31%196.07%25.68%103.19%24.39%123.83%33.33%144.47%29.79%154.79%23.81%216.71%31.82%154.79%23.81%Satisfied4012.78%56.34%3410.86%58.62%3912.46%52.70%237.35%56.10%216.71%58.33%247.67%51.06%3711.82%58.73%3912.46%59.09%3511.18%55.56%Dissatisfied41.28%5.63%20.64%3.45%82.56%10.81%30.96%7.32%10.32%2.78%72.24%14.89%82.56%12.70%30.96%4.55%82.56%12.70%Verydissatisfied41.28%5.63%51.60%8.62%82.56%10.81%51.60%12.20%20.64%5.56%20.64%4.26%30.96%4.76%30.96%4.55%51.60%7.94%No opinion24277.32%25581.47%23976.36%27286.90%27788.50%26684.98%25079.87%24778.91%25079.87%56

STAFF*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied247.67%27.27%206.39%30.30%5517.57%33.13%4012.78%27.78%3410.86%34.34%216.71%30.43%227.03%31.88%216.71%29.58%Satisfied5818.53%65.91%4414.06%66.67%9129.07%54.82%7724.60%53.47%5918.85%59.60%4514.38%65.22%4113.10%59.42%4715.02%66.20%Dissatisfied51.60%5.68%10.32%1.52%154.79%9.04%196.07%13.19%51.60%5.05%10.32%1.45%30.96%4.35%00%0%Verydissatisfied10.32%1.14%10.32%1.52%51.60%3.01%82.56%5.56%10.32%1.01%20.64%2.90%30.96%4.35%30.96%4.23%No opinion22571.88%24778.91%14746.96%16953.99%21468.37%24477.96%24477.96%24277.32%57

STAFF*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied3511.18%33.65%237.35%29.11%247.67%28.92%237.35%26.44%268.31%30.95%268.31%32.10%268.31%32.50%216.71%32.31%Satisfied6320.13%60.58%4113.10%51.90%3812.14%45.78%4514.38%51.72%4213.42%30.95%4213.42%51.85%4313.74%53.75%3611.50%55.38%Dissatisfied41.28%3.85%72.24%8.86%103.19%12.05%113.51%12.64%103.19%50.00%61.92%7.41%41.28%5.00%20.64%3.08%Verydissatisfied20.64%1.92%82.56%10.13%113.51%13.25%82.56%9.20%61.92%11.90%72.24%8.64%72.24%8.75%61.92%9.23%No opinion20966.77%23474.76%23073.48%22672.20%22973.16%23274.12%23374.44%24879.23%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied7724.60%28.21%5818.53%23.39%4313.74%15.87%Satisfied16953.99%61.90%14947.60%60.08%10633.87%39.11%Dissatisfied185.75%6.59%309.58%12.10%5718.21%21.03%Verydissatisfied92.88%3.30%113.51%12.10%6520.77%23.99%No opinion4012.78%6520.77%4213.42%58

STAFF*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied257.99%21.19%216.71%26.92%268.31%24.76%3310.54%13.47%319.90%24.22%4614.70%16.08%Satisfied6219.81%52.54%4113.10%52.56%4614.70%43.81%11938.02%48.57%6320.13%49.22%10232.59%35.66%Dissatisfied216.71%17.80%103.19%12.82%206.39%19.05%4815.34%19.59%206.39%15.68%6621.09%23.08%Verydissatisfied103.19%8.47%61.92%7.69%134.15%12.38%4514.38%18.37%144.47%10.94%7223.00%25.17%No opinion19562.30%23575.08%20866.45%6821.73%18559.11%278.63%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied144.47%40.00%144.47%36.84%144.47%32.56%144.47%36.84%134.15%34.21%134.15%37.14%144.47%35.90%144.47%34.15%Satisfied154.79%42.86%185.75%47.37%237.35%53.49%185.75%47.37%196.07%)50.00%175.43%48.57%196.07%48.72%196.07%46.34%Dissatisfied20.64%5.71%20.64%5.26%30.96%6.98%20.64%5.26%30.96%7.89%20.64%5.71%30.96%7.69%41.28%9.76%Verydissatisfied40.64%11.43%41.28%10.53%30.96%6.98%41.28%10.53%30.96%7.89%30.96%8.57%30.96%7.69%41.28%9.76%No opinion27888.82%27587.86%27086.26%27587.86%27587.86%27888.82%27487.54%27286.90%59

Full-Time & Part-TimeFaculty(n=261)USU Reaccreditation Survey60

USU Reaccreditation Survey Overview: Part-Time & Full-Time Faculty (n=261)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF11 LRC Training workshops 100.00F12 Logistics Dry Ice provisioning services 98.94F13 MILPO Processing leave requests 98.94F11 LRC Quality of staff assistance 98.62F11 LRC Hours of operation 98.60F11 LRC Availability of staff assistance 98.17F13 MILPO Support of ceremonial events 97.65F02 Services received from Learning Resources Center (LRC) 97.33F06 EHOS Safety in the work place 97.14F16 Security Office Personal Workplace Security and Safety 97.14F02 Services received from Environmental Health and Occupational Safety(EHOS)96.67F12 Logistics Specialty Gas ordering and delivery services 96.47F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)96.30E02 Quality of facilities for health services 96.20F07 Facilities Lights replacement 96.15F12 Logistics Standard Gas cylinder and liquid nitrogen services 96.04F07 Facilities Electrical system operation and maintenance 95.79F11 LRC Quality of study space 95.77E02 Quality of facilities for studying 95.57F07 Facilities Door repair 95.54F06 EHOS Personal occupational safety training 95.48F11 LRC Availability of study space 95.16F13 MILPO Dependent Care Program 95.12F13 MILPO Off-Duty Remunerative Employment Program 94.74F03 ASD Courier Services 94.57F12 Logistics Outgoing shipping services (Federal Express) 94.56E01 Availability of facilities for studying 94.50F07 Facilities Pest Control 94.48F10 LAM Animal health care 94.44F07 Facilities Flood/Leak services or cleanup 94.08F06 EHOS Response to potential environmental health concerns 93.67F10 LAM Protocol veterinary pre-IACUC review 93.62F07 Facilities Painting 93.6061

F13 MILPO Command Sponsor Program 93.48F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences93.48F12 Logistics Overall helpfulness and courtesy of Logistics staff members 93.42F03 ASD Outgoing mail services 93.13F11 LRC Accessibility of electronic resources 92.98E01 Availability of facilities for Health Services 92.86C01 Protection of intellectual and academic freedom for uniformed members 92.43F10 LAM Animal procurement 92.31F10 LAM Protocol preparation 92.31F10 LAM Training relevant to animal research 92.13F15 REA identification of potential funding sources 91.67F14 MDL Issue of instructional materials to students 91.51F03 ASD In-House Mail Delivery 91.43F01 Procedures to provide feedback for Learning Resources Center (LRC) 91.43F03 ASD Printing & Duplicating 91.39F02 Services received from Logistics Office 91.39F04 CHR Benefits information 91.22F10 LAM administration of the Institutional Animal Care and Use Committee(IACUC)91.11F10 LAM Animal quality assurance and quarantine 91.01F12 Logistics Office Design and Furniture Installation/furniture support 90.97F02 Services received from Administrative Services Division (ASD) 90.70F15 REA support of USU Merit Review Committee 90.60F07 Facilities Replacement of carpet or ceiling tiles 90.42F12 Logistics Property Inventory Coordination 90.23F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)89.90F04 CHR Employee Assistance Program (EAP) 89.89F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)89.80F09 OGC Work-related legal advice 89.51C01 Protection of intellectual and academic freedom for civilian members 89.33B02 Use feedback from students to address curriculum issues students 89.08F07 Facilities Renovations 89.08F12 Logistics Services/processes for return of items to vendors 88.99F05 CTR Government Credit Card Services 88.98F14 MDL Computer-based grading of exams and statistical test analysis 88.89F10 LAM Animal housing and sanitation 88.64F15 REA monitoring of all regulatory compliance 88.49F07 Facilities Key distribution or replacement 88.41F02 Services received from General Counsel Office 88.24F02 Services received from Military Personnel Office 88.1462

F13 MILPO Assistance with military pay issues 88.10F03 ASD Passports, clearances and other travel services 88.10F01 Procedures to provide feedback for Logistics Office 87.77F02 Services received from Facilities Office 87.65B01 USU leadership’s communication to: the main campus USU community,including faculty (full-time and part-time), staff, students, HJF employees, 87.50other contractorsF12 Logistics Laboratory Relocation/property movement 87.30F14 MDL Temporary loan of audiovisual equipment 87.13F16 Security Office Processing Security Clearances 86.80F13 MILPO Brigade Awards Program 86.49F11 LRC Adequacy of electronic resources 86.40F15 REA intramural grant program 86.30F02 Services received from Security Office 86.22F01 Procedures to provide feedback for Military Personnel Office 85.96F03 ASD Records Management and USU Instructions 85.71F13 MILPO Processing annual service member performance reports 85.56E02 Quality of facilities for recreational and social activities 85.55F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 85.34F01 Procedures to provide feedback for General Counsel Office 85.19F13 MILPO Assistance with military personnel issues 84.69E01 Availability of facilities for recreational and social activities 84.27F02 Services received from Laboratory Animal Medicine (LAM) 84.26F08 Finance Defense Travel System (DTS) support for processing travelclaims84.00E02 Quality of facilities for teaching 83.13F12 Logistics Delivery of Purchased Supplies and Equipment 83.01F01 Procedures to provide feedback for Facilities Office 82.39F08 Finance Defense Travel System (DTS) support for submitting travelorders82.39B03 Satisfied with opportunities to provide feedback about university issues 82.16F02 Services received from University Registrar 82.05F15 REA grant award and receipt 82.01F01 Procedures to provide feedback for Administrative Services Division(ASD)81.99F02 Services received from Office of Research (REA) 81.91F01 Procedures to provide feedback for Security Office 81.76F02 Services received from Finance Office 81.48E02 Quality of facilities for research and scholarly activities 81.09F15 REA pre-award administration 80.95F04 CHR Training/career development opportunities 80.71E01 Availability of facilities for teaching 80.50F02 Services received from Multidisciplinary Labs (MDL) 80.3263

F01 Procedures to provide feedback for University Registrar 80.17F05 CTR Contract Maintenance 79.81F09 OGC Support for MOU Development 79.41F14 MDL Centralized scheduling of classrooms and conference rooms 79.12F08 Finance Processing finance transactions 78.99E01 Availability of facilities for research and scholarly activities 78.90F01 Procedures to provide feedback for Finance Office 78.75F14 MDL Support of computerized testing development and implementation 78.50F15 REA post-award administration 78.10F08 Finance Budget preparation 77.78F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 76.88B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF76.47employees, other contractorsF01 Procedures to provide feedback for Office of Research (REA) 76.40F17 IT Administrative management tasks (e.g., budgets, travel) 76.34F14 MDL Student Lab Support - logistical and technical support of studentteaching76.32F07 Facilities HVAC (ventilation and temperature control) 76.24F02 Services received from Civilian Human Resources Office 76.19F04 CHR Performance management 76.12F18 REG Enrolling in courses online 75.36F01 Procedures to provide feedback for Contracting Office 75.35F02 Services received from Contracting Office 75.00B02 Use feedback from staff to address curriculum issues staff 74.38F05 CTR Technical advice and support 74.22D01 Satisfaction with timeliness of organizational decision-making 73.73B02 Use feedback from faculty to address curriculum issues 73.45F18 REG Creation of class/course rosters 73.40D02 Turnover of Senior Administrators has not adversely affected universityplanning or operations73.23F18 REG Submitting student name changes online 73.13D01 Satisfaction with effectiveness of organizational decision-making 72.96F08 Finance Budget allocation 72.95F12 Logistics Medical and Computer Equipment Repair Services 71.78F18 REG Online application to educational programs 71.21F01 Procedures to provide feedback for Civilian Human Resources Office 70.66F16 Security Office Parking Management 70.51B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal70.21nursing chiefs, DoD and VA health-care professionals) and general publicF18 REG Online view of course offerings 70.13F18 REG Electronic submission of student grades 68.8264

F17 IT Registrar functions (student records management) 67.29F15 REA administration of the Institutional Review Board (IRB) 67.15F18 REG Online access and review of grade transcript 65.71F17 IT Research/Scholarship (e.g., data collection, management, analysis) 65.44F05 CTR Contract Preparation 65.22F04 CHR Promotion actions 65.00F18 REG Reviewing grade information online 63.75F17 IT Communication (e.g., email) 61.72F17 IT Teaching 60.75D03 Appropriate number of faculty 59.40D03 Appropriate number of senior administrators 59.28F04 CHR Recruitment of new employees 59.06F14 MDL AV Technical support of classroom teaching and conferences 59.04F01 Procedures to provide feedback for University Information Technology(IT)54.50F17 IT Helpdesk 53.21F02 Services received from University Information Technology (IT) 49.78D03 Appropriate number of support staff 45.4965

FULL-TIME & PART-TIME FACULTYUSU Reaccreditation Survey 2012 Results –Part-Time and Full-Time Faculty (n=261)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 24 (9.20%)School of Medicine (including SOM graduate programs) 184 (70.50%)Graduate School of Nursing (GSN) 22 (8.43%)Postgraduate Dental College (PDC) 11 (4.21%)Armed Forces Radiobiology Research Institute (AFRRI) 5 (1.92%)Henry M. Jackson Foundation (HJF) 13 (4.98%)Other contractor (e.g., Corbin) 2 (0.77%)13, 5%5, 2%11, 4%22, 8%Primary Affiliation2, 1%24, 9%184, 71%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)66

FULL-TIME & PART-TIME FACULTY*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 228 (87.36%)Faculty part-time 33 (12.64%)Faculty adjunct 0 (0%)Staff 0 (0%)Senior Administrator (e.g., department chairs, deans, vice presidents) 0 (0%)SOM- medical student 0 (0%)SOM - graduate student 0 (0%)GSN student – MSN 0 (0%)GSN student – PhD 0 (0%)PDC student 0 (0%)0, 0%Primary RoleFaculty full-time0, 0%0,0%0, 0%0, 0%0, 0%Faculty part-time33, 13%Faculty adjunctStaffSenior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate student228, 87%GSN student – MSNGSN student – PhDPDC student67

FULL-TIME & PART-TIME FACULTY*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 205 (78.54%)Within 50-mile radius of USU main campus 46 (17.62%)Outside 50-mile radius of USU main campus 10 (3.83%)10, 4%Location of Work46, 18%USU main campus205, 78%Within 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all11544.06%46.37%3814.56%27.94%4216.09%29.79%10239.08%41.13%6625.29%48.53%5721.84%40.43%2911.11%11.69%2710.34%19.85%4015.33%28.37%20.77%0.81%51.92%3.68%20.77%1.42%Noopinion134.98%12547.89%12045.98%68

FULL-TIME & PART-TIME FACULTY*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all6524.90%28.76%4115.71%25.63%6424.52%36.78%10138.70%44.69%7829.89%48.75%9134.87%52.30%4617.62%20.35%269.96%16.25%176.51%9.77%145.36%6.19%155.75%9.38%20.77%1.15%Noopinion3513.41%10138.70%8733.33%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion7026.82%29.05%12849.04%53.11%2911.11%12.03%145.36%5.81%207.66%69

FULL-TIME & PART-TIME FACULTYC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all11042.15%59.46%13150.19%58.22%6123.37%32.97%7026.82%31.11%93.45%4.86%197.28%8.44%51.92%2.70%51.92%2.22%Noopinion7629.12%3613.79%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all3814.56%16.10%3914.94%16.74%13652.11%57.63%13150.19%56.22%4718.01%19.92%4617.62%19.74%155.75%6.36%176.51%7.30%Noopinion259.58%2810.73%70

FULL-TIME & PART-TIME FACULTY*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion5320.31%26.77%14555.56%73.23%6324.14%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many8632.95%38.91%166.13%6.87%41.53%1.71%Aboutright13150.19%59.28%10640.61%45.49%13953.26%59.40%Too few41.53%1.81%11142.53%47.64%9134.87%38.89%Noopinion4015.33%2810.73%2710.34%71

FULL-TIME & PART-TIME FACULTYE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied6324.14%26.14%5922.61%29.50%4718.01%19.83%5420.69%32.14%3613.79%20.22%Satisfied13150.19%54.36%13049.81%65.00%14053.64%59.07%10239.08%60.71%11443.68%64.04%Dissatisfied4115.71%17.01%103.83%5.00%4115.71%17.30%124.60%7.14%238.81%12.92%Verydissatisfied62.30%2.49%10.38%0.50%93.45%3.80%00%0%51.92%2.81%No opinion207.66%6123.37%249.20%9335.63%8331.80%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied5721.84%23.46%5420.69%26.60%4216.09%17.65%4718.01%29.75%3513.41%20.23%Satisfied14555.56%59.67%14053.64%68.97%15157.85%63.45%10540.23%66.46%11343.30%65.32%Dissatisfied3513.41%14.40%72.68%3.45%4015.33%16.81%62.30%3.80%218.05%12.14%Verydissatisfied62.30%2.47%20.77%0.99%51.92%2.10%00%0%41.53%2.31%No opinion186.90%5822.22%238.81%10339.46%8833.72%72

FULL-TIME & PART-TIME FACULTYF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied3212.26%19.88%2810.73%16.77%218.05%14.79%3312.64%22.45%3513.41%22.01%269.96%16.25%5320.31%32.72%3111.88%26.72%8934.10%42.38%2710.34%19.42%259.58%21.93%3613.79%20.81%3714.18%20.79%3011.49%17.65%2911.11%23.97%269.96%12.32%Satisfied10038.31%62.11%9034.48%53.89%8632.95%50.56%9937.93%67.35%9636.78%60.38%10038.31%62.50%8532.57%52.47%6826.05%58.62%10339.46%49.05%9536.40%68.35%7327.97%64.04%9737.16%56.07%9937.93%55.62%10941.76%64.12%6826.05%56.20%8934.10%42.18%Dissatisfied238.81%14.29%3011.49%17.96%238.81%16.20%103.83%6.80%238.81%14.47%207.66%12.50%145.36%8.64%145.36%12.07%145.36%6.67%114.21%7.91%145.36%12.28%265.36%15.03%3111.88%17.42%218.05%12.35%166.13%13.22%5420.69%25.59%Verydissatisfied62.30%3.73%197.28%11.38%124.60%8.45%51.92%3.40%51.92%3.14%145.36%8.75%103.83%6.17%31.15%2.59%41.53%1.90%62.30%4.32%20.77%1.75%145.36%8.09%114.21%6.18%103.83%5.88%83.07%6.61%4216.09%19.91%No opinion10038.31%9436.02%11945.59%11443.68%10239.08%10138.70%9937.93%14555.56%5119.54%12246.74%14756.32%8833.72%8331.80%9134.87%14053.64%5019.16%73

FULL-TIME & PART-TIME FACULTY*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied3914.94%22.67%3011.49%15.87%176.51%11.81%3111.88%20.67%3613.79%22.22%2710.34%16.67%5521.07%32.35%2911.11%26.85%11744.83%52.00%269.96%17.22%3011.49%25.42%4015.33%21.28%4015.33%21.28%3212.26%16.33%197.28%8.44%259.58%21.37%Satisfied11744.83%68.02%11443.68%60.32%9134.87%63.19%11443.68%76.00%10640.61%65.43%10540.23%64.81%9536.40%55.88%6223.75%57.41%10239.08%45.33%11242.91%74.17%7428.35%62.71%11142.53%59.04%11443.68%60.64%13752.49%69.90%9335.63%41.33%7127.2%60.68%Dissatisfied124.60%6.98%3011.49%15.87%218.05%14.58%41.53%2.67%176.51%10.49%238.81%14.20%166.13%9.41%145.36%12.96%62.30%2.67%114.21%7.28%103.83%8.47%259.58%13.30%249.20%12.77%207.66%10.20%6524.90%28.89%114.21%9.40%Verydissatisfied41.53%2.33%155.75%7.94%155.75%10.42%10.38%0.67%31.15%1.85%72.68%4.32%41.53%2.35%31.15%2.78%00%0%20.77%1.32%41.53%3.39%124.60%6.38%103.83%5.32%72.638%3.57%4818.39%21.33%103.83%8.55%No opinion8934.10%7227.59%11744.83%11142.53%9937.93%9937.93%9134.87%15358.62%3613.79%11042.15%14354.79%7327.97%7327.97%6524.90%3613.79%14455.17%74

FULL-TIME & PART-TIME FACULTY*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied259.58%17.86%3312.64%21.85%4216.09%24.00%3914.94%24.38%3212.26%24.81%2710.34%21.43%Satisfied9536.40%67.86%10540.23%69.54%11845.21%67.43%11042.15%68.75%9034.48%69.77%8432.18%66.67%Dissatisfied166.13%11.43%103.83%6.62%134.98%7.43%93.45%5.63%51.92%3.88%93.45%7.14%Verydissatisfied41.53%2.86%31.15%1.99%20.77%1.14%20.77%1.25%20.77%1.55%62.30%4.76%No opinion12146.36%11042.15%8632.95%10138.70%13250.57%13551.72%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied197.28%12.75%186.90%12.86%197.28%13.57%176.51%12.69%3413.03%22.97%166.13%17.98%Satisfied6926.44%46.31%7327.97%52.14%9436.02%67.14%8532.57%63.43%10138.70%68.24%6424.52%71.91%Dissatisfied4115.71%27.52%3714.18%26.43%228.43%15.71%218.05%15.67%114.21%7.43%72.68%7.87%Verydissatisfied207.66%)27.52%124.60%8.57%51.92%3.57%114.21%8.21%20.77%1.35%20.77%2.25%No opinion11242.91%12146.36%12146.36%12748.66%11343.30%17265.90%75

FULL-TIME & PART-TIME FACULTY* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied155.75%11.72%238.81%18.11%176.51%14.78%145.36%13.46%Satisfied8030.65%62.50%9034.48%70.87%5822.22%50.43%6926.44%66.35%Dissatisfied218.05%16.41%103.83%7.87%249.20%20.87%124.60%11.54%Verydissatisfied124.60%9.38%41.53%3.15%166.13%13.91%93.45%8.65%No opinion13350.96%13451.34%14655.94%15760.15%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied4718.01%26.86%3914.94%25.16%457.24%28.48%Satisfied12347.13%70.29%10941.76%70.32%10339.46%65.19%Dissatisfied51.92%2.86%72.68%4.52%93.45%5.70%Verydissatisfied00%0%00%0%10.38%0.63%No opinion8632.95%10640.61%10339.46%76

FULL-TIME & PART-TIME FACULTY*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied3111.88%15.35%3714.18%19.47%3212.26%19.16%3312.64%19.19%4216.09%23.08%3413.03%20.12%269.96%16.56%3011.49%18.29%2710.34%18.62%3312.64%18.97%Satisfied12347.13%60.89%14555.56%76.32%11945.59%71.26%12849.04%74.42%1330.96%73.08%12547.89%73.96%12447.51%78.98%11544.06%70.12%11042.15%75.86%12246.74%70.11%Dissatisfied3714.18%18.32%51.92%2.63%134.98%7.78%93.45%5.23%31.15%1.65%72.68%4.14%51.92%3.18%186.90%10.98%51.92%3.45%145.36%8.05%Verydissatisfied114.21%5.45%31.15%1.58%31.15%1.80%20.77%1.16%41.53%2.20%31.15%1.78%20.77%1.27%10.38%0.61%31.15%2.07%51.92%2.87%No opinion5922.61%7127.20%9436.02%8934.10%7930.27%9235.25%10439.85%9737.16%11644.44%8733.33%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied186.90%15.38%134.98%10.66%228.43%15.94%3613.79%20.45%3914.94%22.29%Satisfied7327.97%62.39%7629.12%62.30%8733.33%63.04%10941.76%61.93%10841.38%61.71%Dissatisfied218.05%17.95%238.81%18.85%176.51%12.32%218.05%11.93%197.28%10.86%Verydissatisfied51.92%4.27%103.83%8.20%124.60%8.70%103.83%5.68%93.45%5.14%No opinion14455.17%13953.26%12347.13%8532.57%8632.95%77

FULL-TIME & PART-TIME FACULTY*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied5922.61%36.42%3814.56%27.94%Satisfied8632.95%53.09%7026.82%51.54%Dissatisfied145.36%8.64%186.90%13.24%Verydissatisfied31.15%8.64%103.83%7.35%No opinion9937.93%12547.89%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied238.81%25.27%2810.73%29.79%218.05%23.08%259.58%28.09%218.05%23.86%269.96%28.89%249.20%26.97%249.20%26.67%Satisfied6123.37%67.03%6022.99%63.83%6324.14%69.23%5621.46%62.92%5721.84%64.77%5922.61%65.56%5822.22%65.17%5822.22%64.44%Dissatisfied72.68%7.69%62.30%6.38%62.30%6.59%72.68%7.87%93.45%10.23%10.38%1.11%41.53%4.49%62.30%6.67%Verydissatisfied00%0%00%0%1.038%1.10%10.38%1.12%10.38%1.14%41.53%4.44%31.15%3.37%20.77%2.22%No opinion17065.13%16763.98%17065.13%17265.90%17366.28%17165.52%17265.90%17165.52%78

FULL-TIME & PART-TIME FACULTY*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied10239.08%47.66%12146.36%55.25%12648.28%58.06%9134.87%48.15%8833.72%47.31%10439.85%45.61%9536.40%41.67%9636.78%50.26%Satisfied10941.76%50.93%9436.02%42.92%8833.72%40.55%9034.48%47.62%8934.10%47.85%10841.38%47.37%10239.08%44.74%9536.40%49.74%Dissatisfied20.77%0.93%41.53%1.83%31.15%1.38%83.07%4.23%93.45%4.84%93.45%3.95%218.05%9.21%00%0%Verydissatisfied10.38%0.47%00%0%00%0%00%0%00%0%72.68%3.07%103.83%4.39%00%0%No opinion4718.01%4216.09%4416.86%7227.59%7528.74%3312.64%3312.64%7026.82%79

FULL-TIME & PART-TIME FACULTY*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied228.43%13.50%197.28%15.08%218.05%15.79%3011.49%20.83%238.81%15.03%218.05%20.79%166.13%18.82%186.90%19.15%218.05%21.213814.56%25.85%238.81%21.10%3613.79%23.68%176.51%20.99%Satisfied9536.40%58.28%9134.87%72.22%9937.93%74.44%10138.70%70.14%10439.85%67.97%7629.12%75.25%6625.29%77.65%7528.74%79.79%6826.05%68.69%10138.70%68.71%7428.35%67.89%10640.61%69.74%6123.37%75.31%Dissatisfied3312.64%20.25%134.98%10.32%124.60%9.02%103.83%6.94%197.28%12.42%41.53%3.96%31.15%3.53%10.38%1.06%83.07%8.08%62.30%4.08%72.68%6.42%72.68%4.61%31.15%3.70%Verydissatisfied134.98%7.98%31.15%2.38%10.38%0.75%31.15%2.08%72.68%4.58%00%0%00%0%00%0%20.77%2.02%20.77%1.36%51.92%4.59%31.15%1.97%00%0%No opinion9837.55%13551.72%12849.04%11744.83%10841.38%16061.30%17667.43%16763.98%16262.07%11443.68%15258.24%10941.76%18068.97%80

FULL-TIME & PART-TIME FACULTY*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied3111.88%32.98%228.43%26.19%2911.11%29.59%124.60%29.27%114.21%28.95%155.75%32.61%176.51%22.97%2710.34%31.76%228.43%2.44%Satisfied6223.75%65.96%5219.92%61.90%5420.69%55.10%2710.34%65.85%259.58%65.79%2810.73%60.87%4718.01%63.51%5621.46%65.88%5521.07%61.11%Dissatisfied10.38%1.06%83.07%9.52%134.48%13.27%20.77%4.88%20.77%5.26%31.15%6.52%72.68%9.46%10.38%1.18%93.45%10.00%Verydissatisfied00%0%20.77%2.38%20.77%2.04%00%0%00%0%00%0%31.15%4.05%10.38%1.18%41.53%4.44%No opinion16763.98%17767.82%16362.45%22084.29%22385.44%21582.38%18771.65%17667.43%17165.52%81

FULL-TIME & PART-TIME FACULTY*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied3413.03%22.37%2911.11%31.52%3413.03%18.68%3413.03%18.09%2710.34%26.73%249.20%22.64%2810.73%25.93%218.05%19.63%Satisfied8231.42%53.95%5721.84%61.96%11042.15%60.44%7729.50%40.96%6123.37%60.40%7327.97%68.87%6826.05%62.96%6324.14%58.88%Dissatisfied2710.34%17.76%51.92%5.43%3212.26%17.58%5320.31%28.19%93.45%8.91%93.45%8.49%103.83%9.26%207.66%18.69%Verydissatisfied93.45%5.92%10.38%1.09%62.30%3.30%249.20%12.77%41.53%3.96%00%0%20.77%1.85%31.15%2.80%No opinion10941.76%16964.75%7930.27%7327.97%16061.30%15559.39%15358.62%15459.00%82

FULL-TIME & PART-TIME FACULTY*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied4718.01%27.98%3111.88%21.09%2810.73%20.44%2810.73%20.14%249.20%17.52%3212.26%23.02%4015.33%27.40%3212.26%27.35%Satisfied10741.00%63.69%8833.72%59.86%7930.27%57.66%8632.95%61.87%6826.05%49.64%9134.87%65.47%8632.95%58.90%7428.35%63.25%Dissatisfied134.98%7.74%197.28%12.93%228.43%16.06%176.51%12.23%3111.88%22.63%124.60%8.63%155.75%10.27%72.68%5.98%Verydissatisfied10.38%0.60%93.45%6.12%83.07%5.84%83.07%12.23%145.36%10.22%41.53%2.88%51.92%3.42%41.53%3.42%No opinion9335.63%11443.68%12447.51%12246.74%12447.51%12246.74%11544.06%14455.17%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied6223.75%29.52%4015.33%20.30%4115.71%18.89%Satisfied14254.41%67.62%13150.19%66.50%11242.91%51.61%Dissatisfied10.38%0.48%166.13%8.12%3714.18%17.05%Verydissatisfied51.92%2.38%103.83%5.08%2710.34%12.44%No opinion5119.54%6424.52%4416.86%83

FULL-TIME & PART-TIME FACULTY*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied2911.11%15.59%176.51%15.89%186.90%13.24%2710.34%12.92%176.51%12.98%2810.73%12.84%Satisfied8432.18%45.16%5521.07%51.40%7127.20%52.12%10239.08%48.80%8331.80%63.36%8833.72%40.37%Dissatisfied5621.46%30.11%228.43%20.56%269.96%19.12%5822.22%27.75%249.20%18.32%5320.31%24.31%Verydissatisfied176.51%9.14%134.98%12.15%218.05%15.44%228.43%10.53%72.68%5.34%4918.77%22.48%No opinion1728.74%15459.00%12547.89%5219.92%13049.81%4316.48%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied114.21%13.75%134.98%13.98%124.60%12.77%114.21%16.42%114.21%15.94%114.21%15.71%124.60%18.18%114.21%14.29%Satisfied4015.33%50.00%5119.54%54.84%5721.84%60.64%3814.56%56.72%4115.71%59.42%3513.41%50.00%3513.41%53.03%4316.48%55.84%Dissatisfied176.51%21.25%155.75%16.13%134.98%13.83%93.45%13.43%93.45%13.04%114.21%15.71%93.45%13.64%103.83%55.84%Verydissatisfied124.60%15.00%145.36%15.05%124.60%12.77%93.45%13.43%83.07%11.59%134.98%18.57%103.83%15.15%134.98%12.99%No opinion18169.35%16864.37%16763.98%19474.33%19273.56%19173.18%19574.71%18470.50%16.88%84

Adjunct Faculty(n=93)USU Reaccreditation Survey85

USU Reaccreditation Survey Overview: Adjunct Faculty(n=93)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF02 Services received from Learning Resources Center (LRC) 100.00F02 Services received from Logistics Office 100.00F02 Services received from University Registrar 100.00F03 ASD Courier Services 100.00F04 CHR Employee Assistance Program (EAP) 100.00F06 EHOS Personal occupational safety training 100.00F07 Facilities Electrical system operation and maintenance 100.00F07 Facilities Painting 100.00F07 Facilities Flood/Leak services or cleanup 100.00F07 Facilities Pest Control 100.00F11 LRC Hours of operation 100.00F11 LRC Availability of staff assistance 100.00F11 LRC Quality of staff assistance 100.00F11 LRC Training workshops 100.00F12 Logistics Office Design and Furniture Installation/furniture support 100.00F12 Logistics Standard Gas cylinder and liquid nitrogen services 100.00F12 Logistics Specialty Gas ordering and delivery services 100.00F12 Logistics Outgoing shipping services (Federal Express) 100.00F12 Logistics Services/processes for return of items to vendors 100.00F12 Logistics Overall helpfulness and courtesy of Logistics staff members 100.00F13 MILPO Processing leave requests 100.00F13 MILPO Dependent Care Program 100.00F13 MILPO Off-Duty Remunerative Employment Program 100.00F13 MILPO Processing annual service member performance reports 100.00F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences100.00F14 MDL Temporary loan of audiovisual equipment 100.00F14 MDL Computer-based grading of exams and statistical test analysis 100.00F14 MDL Support of computerized testing development and implementation 100.00F17 IT Administrative management tasks (e.g., budgets, travel) 100.00F18 REG Reviewing grade information online 100.00F18 REG Electronic submission of student grades 100.00F18 REG Creation of class/course rosters 100.00F18 REG Submitting student name changes online 100.0086

F18 REG Enrolling in courses online 100.00F18 REG Online access and review of grade transcript 100.00F18 REG Online application to educational programs 100.00F18 REG Online view of course offerings 100.00F17 IT Registrar functions (student records management) 100.00E02 Quality of facilities for studying 98.46E01 Availability of facilities for studying 98.41F11 LRC Accessibility of electronic resources 98.33E02 Quality of facilities for health services 98.25F11 LRC Quality of study space 98.08F01 Procedures to provide feedback for Learning Resources Center (LRC) 98.00F11 LRC Availability of study space 98.00F16 Security Office Personal Workplace Security and Safety 97.78F01 Procedures to provide feedback for Security Office 97.22F07 Facilities Renovations 97.06F07 Facilities Replacement of carpet or ceiling tiles 96.88F07 Facilities Lights replacement 96.88F07 Facilities Door repair 96.77F11 LRC Adequacy of electronic resources 96.67F02 Services received from General Counsel Office 96.67F06 EHOS Safety in the work place 96.67F07 Facilities Key distribution or replacement 96.55E01 Availability of facilities for Health Services 96.49F02 Services received from Laboratory Animal Medicine (LAM) 96.43F01 Procedures to provide feedback for University Registrar 96.30E01 Availability of facilities for teaching 96.25F09 OGC Work-related legal advice 96.15F06 EHOS Response to potential environmental health concerns 96.15F14 MDL Centralized scheduling of classrooms and conference rooms 96.15F03 ASD In-House Mail Delivery 96.00F09 OGC Support for MOU Development 96.00F03 ASD Outgoing mail services 95.83F03 ASD Printing & Duplicating 95.65F14 MDL Issue of instructional materials to students 95.45F08 Finance Defense Travel System (DTS) support for processing travelclaims95.24F10 LAM Protocol preparation 95.24F10 LAM Animal quality assurance and quarantine 95.24F10 LAM Animal health care 95.24F10 LAM Animal housing and sanitation 95.24C01 Protection of intellectual and academic freedom for uniformedmembers95.1687

F08 Finance Defense Travel System (DTS) support for submitting travelorders95.00F10 LAM Animal procurement 95.00F10 LAM Training relevant to animal research 95.00F03 ASD Passports, clearances and other travel services 94.74F10 LAM Protocol veterinary pre-IACUC review 94.74F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)94.74F02 Services received from Administrative Services Division (ASD) 94.44F02 Services received from Security Office 94.44F04 CHR Benefits information 94.44F07 Facilities HVAC (ventilation and temperature control) 94.44F08 Finance Budget allocation 94.44F12 Logistics Property Inventory Coordination 94.12F01 Procedures to provide feedback for General Counsel Office 93.94E02 Quality of facilities for teaching 93.90C01 Protection of intellectual and academic freedom for civilian members 93.85F02 Services received from Civilian Human Resources Office 93.75F12 Logistics Laboratory Relocation/property movement 93.75F02 Services received from Facilities Office 93.55F02 Services received from Multidisciplinary Labs (MDL) 93.10F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 92.86F01 Procedures to provide feedback for Logistics Office 92.86F02 Services received from Environmental Health and Occupational Safety(EHOS)92.86F12 Logistics Dry Ice provisioning services 92.86F03 ASD Records Management and USU Instructions 92.59F14 MDL Student Lab Support - logistical and technical support of studentteaching92.31F01 Procedures to provide feedback for Administrative Services Division(ASD)92.31F02 Services received from Military Personnel Office 92.31B01 USU leadership’s communication to: the main campus USU community,including faculty (full-time and part-time), staff, students, HJF employees, 91.94other contractorsF16 Security Office Processing Security Clearances 91.89F02 Services received from Finance Office 91.67F01 Procedures to provide feedback for Facilities Office 90.91F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 90.91F01 Procedures to provide feedback for Military Personnel Office 90.32F17 IT Teaching 90.32B03 Satisfied with opportunities to provide feedback about university issues 90.00E02 Quality of facilities for research and scholarly activities 90.00F12 Logistics Medical and Computer Equipment Repair Services 90.0088

F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)90.00F13 MILPO Support of ceremonial events 90.00F17 IT Helpdesk 90.00F17 IT Communication (e.g., email) 89.74D01 Satisfaction with effectiveness of organizational decision-making 89.71F14 MDL AV Technical support of classroom teaching and conferences 89.66F08 Finance Budget preparation 89.47F17 IT Research/Scholarship (e.g., data collection, management, analysis) 89.29F13 MILPO Command Sponsor Program 88.89D02 Turnover of Senior Administrators has not adversely affected universityplanning or operations88.33B02 Use feedback from students to address curriculum issues students 88.24F01 Procedures to provide feedback for Civilian Human Resources Office 88.24F13 MILPO Assistance with military personnel issues 88.24F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)87.88B02 Use feedback from staff to address curriculum issues staff 87.50E02 Quality of facilities for recreational and social activities 87.50E01 Availability of facilities for recreational and social activities 87.27F01 Procedures to provide feedback for Finance Office 87.10E01 Availability of facilities for research and scholarly activities 86.76D01 Satisfaction with timeliness of organizational decision-making 86.76F05 CTR Government Credit Card Services 86.67F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)86.67F04 CHR Training/career development opportunities 85.19F04 CHR Performance management 84.00B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF83.33employees, other contractorsB02 Use feedback from faculty to address curriculum issues 83.33F12 Logistics Delivery of Purchased Supplies and Equipment 83.33F13 MILPO Assistance with military pay issues 83.33F15 REA identification of potential funding sources 81.48F02 Services received from Office of Research (REA) 81.25F01 Procedures to provide feedback for Office of Research (REA) 80.56D03 Appropriate number of faculty 80.36D03 Appropriate number of senior administrators 80.00F08 Finance Processing finance transactions 80.00F01 Procedures to provide feedback for University Information Technology79.49(IT)B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal78.57nursing chiefs, DoD and VA health-care professionals) and general public89

F04 CHR Promotion actions 78.57F01 Procedures to provide feedback for Contracting Office 77.78F02 Services received from University Information Technology (IT) 77.78F15 REA support of USU Merit Review Committee 77.78F15 REA administration of the Institutional Review Board (IRB) 76.92F15 REA monitoring of all regulatory compliance 76.92F15 REA intramural grant program 76.19F13 MILPO Brigade Awards Program 75.00F05 CTR Contract Preparation 73.33F05 CTR Contract Maintenance 73.33D03 Appropriate number of support staff 71.19F02 Services received from Contracting Office 70.83F04 CHR Recruitment of new employees 70.83F05 CTR Technical advice and support 70.59F15 REA post-award administration 70.00F16 Security Office Parking Management 68.75F15 REA pre-award administration 68.42F15 REA grant award and receipt 65.0090

ADJUNCT FACULTYUSU Reaccreditation Survey 2012 Results –Adjunct Faculty (n=93)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 19 (20.43%)School of Medicine (including SOM graduate programs) 64 (68.82%)Graduate School of Nursing (GSN) 0 (0%)Postgraduate Dental College (PDC) 2 (2.15%)Armed Forces Radiobiology Research Institute (AFRRI) 1 (1.08%)Henry M. Jackson Foundation (HJF) 4 (4.30%)Other contractor (e.g., Corbin) 3 (3.23%)1, 1%2, 2%0, 0%4, 4% 3, 3% Primary Affiliation64, 69%19, 21%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)91

ADJUNCT FACULTY*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 0 (0%)Faculty part-time 0 (0%)Faculty adjunct 93 (100%)Staff 0 (0%)Senior Administrator (e.g., department chairs, deans, vice presidents) 0 (0%)SOM- medical student 0 (0%)SOM - graduate student 0 (0%)GSN student – MSN 0 (0%)GSN student – PhD 0 (0%)PDC student 0 (0%)Primary RoleFaculty full-timeFaculty part-timeFaculty adjunctStaffSenior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate studentGSN student – MSN93, 100%GSN student – PhDPDC student92

ADJUNCT FACULTY*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 31 (33.33%)Within 50-mile radius of USU main campus 53 (56.99%)Outside 50-mile radius of USU main campus 9 (9.68%)Location of Work53, 57%9, 10%31, 33%USU main campusWithin 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all3234.41%51.61%2931.18%37.18%2830.11%40.00%2526.88%40.32%3638.71%46.15%2729.03%38.57%55.38%8.06%1212.90%15.38%1415.05%20.00%00%0%11.08%1.28%11.08%1.43%Noopinion3133.33%1516.13%2324.73%93

ADJUNCT FACULTY*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all2627.96%43.33%1819.35%45.00%1920.43%55.88%2425.81%40.00%1718.28%42.50%1111.83%32.35%1010.75%16.67%55.38%12.50%44.30%11.76%00%0%00%0%00%0%Noopinion3335.48%5356.99%5963.44%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion2931.18%36.25%4346.24%53.75%55.38%6.25%33.23%3.75%1313.98%94

ADJUNCT FACULTYC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all4144.09%66.13%4144.09%63.08%1819.35%29.03%2021.51%30.77%22.15%3.23%33.23%4.62%11.08%1.61%11.08%1.54%Noopinion3133.33%2830.11%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all2729.03%39.71%2627.96%38.24%3234.41%47.06%3537.63%51.47%44.30%5.88%22.15%2.94%55.38%7.35%55.38%7.35%Noopinion2526.88%2526.88%95

ADJUNCT FACULTY*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:Yes 77.53%11.67%No 5356.99%88.33%No Opinion 3335.48%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many1010.75%20.00%44.30%6.78%00%0%Aboutright4043.01%80.00%4245.16%71.19%4548.39%80.36%Too few00%0%1313.98%22.03%1111.83%19.64%Noopinion4346.24%3436.56%3739.78%96

ADJUNCT FACULTYE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied2931.18%36.25%2425.81%38.10%1718.28%25.00%2526.88%43.86%1516.13%27.27%Satisfied4851.61%60.00%3840.86%60.32%4245.16%61.76%3032.26%52.63%3335.48%60.00%Dissatisfied33.23%3.75%11.08%1.59%99.68%13.24%22.15%3.51%77.53%12.73%Verydissatisfied00%0%00%0%00%0%00%0%00%0%No opinion1313.98%3032.26%2526.88%3638.71%3843.86%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied3840.86%46.34%2931.18%44.62%2324.73%32.86%2830.11%49.12%1920.43%33.93%Satisfied3941.94%47.56%3537.63%53.85%4043.01%57.14%2830.11%49.12%3032.26%53.57%Dissatisfied55.38%6.10%11.08%1.54%77.53%10.00%11.08%1.75%77.53%12.50%Verydissatisfied00%0%00%0%00%0%00%0%00%0%No opinion1111.83%2830.11%2324.73%3638.71%3739.78%97

ADJUNCT FACULTYF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied1415.05%35.90%1313.98%38.24%1111.83%40.74%1212.90%36.36%1212.90%36.36%1415.05%45.16%1415.05%42.42%1313.98%46.43%2931.18%58.00%1313.98%46.43%1313.98%41.94%1617.20%48.48%1313.98%36.11%1415.05%38.89%1212.90%44.44%1415.05%35.90%Satisfied2223.66%56.41%1718.28%50.00%1010.75%37.04%1718.28%51.52%1819.35%54.55%1313.98%41.94%1718.28%51.52%1313.98%46.43%2021.51%40.00%1313.98%46.43%1516.13%48.39%1415.05%42.42%1617.20%44.44%2122.58%58.33%1415.05%51.85%1718.28%43.59%Dissatisfied22.15%5.13%33.23%8.82%55.38%18.52%33.23%9.09%33.23%9.09%44.30%12.90%22.15%6.06%22.15%7.14%11.08%2.00%22.15%7.14%22.15%6.45%22.15%6.06%55.38%13.89%11.08%2.78%11.08%3.70%77.53%17.95%Verydissatisfied11.08%2.56%11.08%2.94%11.08%3.70%11.08%3.03%00%0%00%0%00%0%00%0%00%0%00%0%11.08%3.23%11.08%3.03%22.15%5.56%00%0%00%0%11.08%2.56%No opinion5458.06%5963.44%6670.97%6064.52%6064.52%6266.67%6064.52%6569.89%4346.24%6569.89%6266.67%6064.52%5761.29%5761.29%6670.97%5458.06%98

ADJUNCT FACULTY*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied1111.83%30.56%1212.90%37.50%88.60%33.33%99.68%32.14%1010.75%32.26%1111.83%45.83%1212.90%40.00%1313.98%46.43%3032.26%58.82%1010.75%41.67%1111.83%42.31%1313.98%44.83%1313.98%40.63%1111.83%30.56%1010.75%27.78%1617.20%57.14%Satisfied2324.73%63.89%1819.35%56.25%99.68%37.50%1718.28%60.71%1920.43%61.29%1111.83%45.83%1718.28%56.67%1415.05%50.00%2122.58%41.18%1415.05%58.33%1313.98%50.00%1415.05%48.28%1313.98%40.63%2324.74%63.89%1819.35%50.00%1212.90%42.86%Dissatisfied22.15%5.56%22.15%6.25%55.38%20.83%11.08%3.57%22.15%6.45%22.15%8.33%11.08%3.33%11.08%3.57%00%0%00%0%11.08%3.85%22.15%6.90%44.30%12.50%22.15%5.56%66.45%16.67%00%0%Verydissatisfied00%0%00%0%22.15%8.33%11.08%3.57%00%0%00%0%00%0%00%0%00%0%00%0%11.08%3.85%00%0%22.15%6.25%00%0%22.15%5.56%00%0%No opinion5761.29%6165.59%6974.19%6569.89%6266.67%6974.19%6367.74%)6569.89%4245.16%6974.19%6772.04%6468.82%6165.59%5761.29%5761.29%6569.89%99

ADJUNCT FACULTY*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied1010.75%37.04%77.53%30.43%77.53%28.00%77.53%29.17%77.53%35.00%88.60%42.11%Satisfied1516.13%55.56%1516.13%65.22%1718.28%68.00%1617.20%66.67%1313.98%65.00%1010.75%52.63%Dissatisfied11.08%3.70%11.08%4.35%11.08%4.00%11.08%4.17%00%0%11.08%5.26%Verydissatisfied11.08%3.70%00%0%00%0%00%0%00%0%00%0%No opinion6670.97%7075.27%6873.12%6974.19%7378.49%7479.57%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied66.45%25.00%55.38%17.86%77.53%25.93%66.45%24.00%66.45%33.33%66.45%50.00%Satisfied1111.83%45.83%1718.28%60.71%1617.20%59.26%1516.13%60.00%1111.83%61.11%66.45%50.00%Dissatisfied55.38%20.83%44.30%14.29%33.23%11.11%22.15%8.00%00%0%00%0%Verydissatisfied22.15%8.33%22.15%7.14%11.08%3.70%22.15%8.00%11.08%5.56%00%0%No opinion6974.19%6569.89%6670.97%6873.12%7580.65%8187.10%100

ADJUNCT FACULTY* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied55.38%29.41%44.30%26.67%55.38%33.33%44.30%26.67%Satisfied77.53%41.18%99.68%60.00%66.45%40.00%77.53%46.67%Dissatisfied33.23%17.65%11.08%6.67%22.15%13.33%22.15%13.33%Verydissatisfied22.15%11.76%11.08%6.67%22.15%13.33%22.15%13.33%No opinion7681.72%7883.87%7883.87%7883.87%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied1010.75%33.33%88.60%29.63%77.53%26.92%Satisfied1920.43%63.33%1920.43%70.37%1819.35%69.23%Dissatisfied00%0%00%0%00%0%Verydissatisfied11.08%3.33%00%0%11.08%3.85%No opinion6367.74%6670.97%6772.04%101

ADJUNCT FACULTY*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied77.53%19.44%88.60%23.53%66.45%18.75%66.45%18.75%77.53%21.88%77.53%21.88%77.53%22.58%66.45%20.69%66.45%19.35%88.60%23.53%Satisfied2729.03%75.00%2627.96%76.47%2526.88%78.13%2627.96%81.25%2425.81%75.00%2526.88%78.13%2324.73%74.19%2223.66%75.86%2526.88%80.65%2526.88%73.53%Dissatisfied22.15%5.56%00%0%11.08%3.13%00%0%11.08%3.13%00%0%11.08%3.23%11.08%3.45%00%0%11.08%2.94%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion5761.29%5963.44%6165.59%6165.59%6165.59%6165.59%6266.67%6468.82%6266.67%5963.44%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied66.45%31.58%66.45%33.33%55.38%25.00%55.38%25.00%55.38%23.81%Satisfied1111.83%57.89%1111.83%61.11%1111.83%55.00%1415.05%70.00%1516.13%71.43%Dissatisfied22.15%10.53%11.08%5.56%44.30%20.00%11.08%5.00%11.08%4.76%Verydissatisfied00%0%00%0%00%0%00%0%00%0%No opinion7479.57%7580.65%7378.49%7378.49%7277.42%102

ADJUNCT FACULTY*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied1111.83%42.31%1010.75%40.00%Satisfied1415.05%53.85%1415.05%56.00%Dissatisfied11.08%3.85%11.08%4.00%Verydissatisfied00%0%00%0%No opinion6772.04%6873.12%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied55.38%23.81%55.38%26.32%66.45%30.00%77.53%33.33%66.45%28.57%77.53%33.33%55.38%25.00%44.30%21.05%Satisfied1516.13%71.43%1313.98%68.42%1313.98%65.00%1313.98%61.90%1415.05%66.67%1313.98%61.90%1415.05%70.00%1415.05%73.68%Dissatisfied11.08%4.76%11.08%5.26%00%0%11.08%4.76%11.08%4.76%11.08%4.76%11.08%5.00%11.08%5.26%Verydissatisfied00%0%00%0%11.08%5.00%00%0%00%0%00%0%00%0%00%0%No opinion7277.42%7479.57%7378.49%7277.42%7277.42%7277.42%7378.49%7479.57%103

ADJUNCT FACULTY*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied2425.81%40.68%2729.03%48.21%2830.11%51.90%2122.58%40.38%2324.73%46.0053032.26%50.00%2627.96%43.33%1516.13%34.09%Satisfied3537.63%59.32%2931.18%51.79%2729.03%49.09%3032.26%57.69%2627.96%52.00%2931.18%48.33%3234.41%53.33%2931.18%65.91%Dissatisfied00%0%00%0%00%0%11.08%1.92%11.08%2.00%11.08%1.67%22.15%3.33%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion3436.56%3739.78%3840.86%4144.09%4346.24%3335.48%3335.48%4952.69%104

ADJUNCT FACULTY*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied32.23%15.00%55.38%31.25%66.45%35.29%55.38%27.78%44.30%22.22%44.30%26.67%44.30%28.57%44.30%28.57%44.30%20.00%44.30%22.22%44.30%28.57%66.45%30.00%44.30%26.67%Satisfied1516.13%75.00%1010.75%62.50%1010.75%58.82%1313.98%72.22%1111.83%61.11%1111.83%73.33%1010.75%71.43%99.68%64.29%1415.05%70.00%1415.05%77.78%1010.75%71.43%1415.05%70.00%99.68%60.00%Dissatisfied11.08%5.00%11.08%6.25%11.08%5.88%00%0%33.23%16.67%00%0%00%0%00%0%22.15%10.00%00%0%00%0%00%0%22.15%13.33%Verydissatisfied11.08%5.00%00%0%00%0%00%0%00%0%00%0%00%0%11.08%7.14%00%0%00%0%00%0%00%0%00%0%No opinion7378.49%7782.80%7681.72%7580.65%7580.65%7883.87%7984.95%7984.95%7378.49%7580.65%7984.95%7378.49%7883.87%105

ADJUNCT FACULTY*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied33.23%30.00%44.30%33.33%44.30%23.53%33.23%50.00%33.23%50.00%33.23%33.33%33.23%25.00%44.30%40.00%33.23%27.27%Satisfied77.53%70.00%67.53%50.00%1111.83%64.71%33.23%50.00%33.23%50.00%55.38%55.56%66.45%50.00%55.38%50.00%88.60%72.73%Dissatisfied00%0%11.08%8.33%11.08%5.88%00%0%00%0%11.08%1.11%33.23%25.00%11.08%10.00%00%0%Verydissatisfied00%0%11.08%8.33%11.08%5.88%00%0%00%0%00%0%00%0%00%0%00%0%No opinion8389.25%8389.25%7681.72%8793.55%8793.55%8490.32%8187.10%8389.25%8288.17%106

ADJUNCT FACULTY*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied1010.75%38.46%99.68%42.86%66.45%23.08%88.60%27.59%77.53%35.00%77.53%31.82%66.45%30.00%66.45%28.57%Satisfied1415.05%53.85%1212.90%57.14%1920.43%73.08%1819.35%62.07%1313.98%65.00%1415.05%63.64%1415.05%70.00%1516.13%71.43%Dissatisfied22.15%7.69%00%0%11.08%3.85%33.23%10.34%00%0%11.08%4.55%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion6772.04%7277.42%6772.04%6468.82%7378.49%7176.34%7378.49%7277.42%107

ADJUNCT FACULTY*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied55.38%18.52%55.38%26.32%55.38%25.00%55.38%25.00%99.68%34.62%77.53%26.92%55.38%23.81%55.38%27.78%Satisfied1718.28%62.52%88.60%42.11%99.68%45.00%88.60%40.00%1111.83%42.31%1313.98%50.00%1111.83%52.38%99.68%50.00%Dissatisfied44.30%14.81%55.38%26.32%55.38%25.00%66.45%30.00%33.23%11.54%55.38%19.23%33.23%14.29%22.15%11.11%Verydissatisfied11.08%3.70%11.08%5.26%11.08%5.00%11.08%5.00%33.23%11.54%11.08%3.85%22.15%9.52%22.15%11.11%No opinion6670.97%7479.57%7378.49%7378.49%6772.04%6772.04%7277.42%7580.65%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied1617.20%35.56%1212.90%32.43%1010.23%20.83%Satisfied2830.11%62.22%2223.66%59.46%2324.73%47.92%Dissatisfied11.08%2.22%33.23%8.11%99.68%18.75%Verydissatisfied00%0%00%0%66.45%12.50%No opinion4851.61%5660.22%4548.39%108

ADJUNCT FACULTY*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied66.45%19.35%66.45%26.09%55.38%17.86%1111.83%28.21%66.45%24.00%66.45%20.00%Satisfied2223.66%70.97%1718.28%73.91%2021.51%71.43%2425.81%61.54%1920.43%76.00%2122.58%70.00%Dissatisfied22.15%6.45%00%0%33.23%10.71%33.23%7.69%00%0%22.15%6.67%Verydissatisfied11.08%3.23%00%0%00%0%11.08%2.56%00%0%11.08%3.33%No opinion6266.67%7075.27%6569.89%5458.06%6873.12%6367.74%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied55.38%41.67%44.30%40.00%44.30%40.00%44.30%44.44%44.30%44.44%55.38%45.45%44.30%36.36%44.30%36.36%Satisfied77.53%58.33%66.45%60.00%66.45%60.00%55.38%55.56%55.38%55.56%66.45%54.55%77.53%63.64%77.53%63.64%Dissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion8187.10%8389.25%8389.25%8490.32%8490.32%8288.17%8288.17%8288.17%109

Students(n=342)USU Reaccreditation Survey110

USU Reaccreditation Survey Overview: Students (n=342)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF04 CHR Promotion actions 100.00F04 CHR Employee Assistance Program (EAP) 100.00F11 LRC Hours of operation 100.00F12 Logistics Outgoing shipping services (Federal Express) 100.00F12 Logistics Services/processes for return of items to vendors 100.00F12 Logistics Overall helpfulness and courtesy of Logistics staff members 100.00F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)100.00F11 LRC Availability of staff assistance 99.37F11 LRC Training workshops 99.13F12 Logistics Laboratory Relocation/property movement 98.33F15 REA identification of potential funding sources 98.33F12 Logistics Property Inventory Coordination 98.31F04 CHR Training/career development opportunities 98.28F15 REA monitoring of all regulatory compliance 98.25F13 MILPO Support of ceremonial events 98.23F15 REA intramural grant program 98.11F04 CHR Benefits information 98.08F12 Logistics Dry Ice provisioning services 98.08F15 REA grant award and receipt 98.04F05 CTR Contract Preparation 97.96F12 Logistics Specialty Gas ordering and delivery services 97.96F15 REA support of USU Merit Review Committee 97.96F05 CTR Contract Maintenance 97.87F09 OGC Support for MOU Development 97.47F06 EHOS Personal occupational safety training 97.16F03 ASD Courier Services 97.14F06 EHOS Response to potential environmental health concerns 97.10F13 MILPO Processing leave requests 97.07F12 Logistics Office Design and Furniture Installation/furniture support 96.72F02 Services received from Administrative Services Division (ASD) 96.61F12 Logistics Delivery of Purchased Supplies and Equipment 96.61F05 CTR Technical advice and support 96.55F03 ASD Outgoing mail services 96.43F12 Logistics Standard Gas cylinder and liquid nitrogen services 96.36111

F15 REA pre-award administration 96.36F07 Facilities Electrical system operation and maintenance 96.14F15 REA post-award administration 96.08F06 EHOS Safety in the work place 95.93F10 LAM Protocol preparation 95.83F02 Services received from Laboratory Animal Medicine (LAM) 95.80F02 Services received from Civilian Human Resources Office 95.77F02 Services received from Contracting Office 95.77E02 Quality of facilities for health services 95.77F02 Services received from General Counsel Office 95.76F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)95.71F07 Facilities Lights replacement 95.52F13 MILPO Off-Duty Remunerative Employment Program 95.52F10 LAM Protocol veterinary pre-IACUC review 95.52F02 Services received from Environmental Health and Occupational Safety(EHOS)95.41F07 Facilities Painting 95.41C01 Protection of intellectual and academic freedom for civilian members 95.34F11 LRC Quality of staff assistance 95.30F07 Facilities Pest Control 95.29F09 OGC Work-related legal advice 94.85C01 Protection of intellectual and academic freedom for uniformedmembers94.85E01 Availability of facilities for teaching 94.81F16 Security Office Personal Workplace Security and Safety 94.76F03 ASD Records Management and USU Instructions 94.74F10 LAM Animal health care 94.74F02 Services received from Logistics Office 94.68F04 CHR Performance management 94.55F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)94.51F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences94.44F10 LAM Animal procurement 94.37F04 CHR Recruitment of new employees 94.34F02 Services received from Learning Resources Center (LRC) 93.58D02 Turnover of Senior Administrators has not adversely affected universityplanning or operations93.55F02 Services received from Office of Research (REA) 93.52F03 ASD In-House Mail Delivery 93.50F07 Facilities Flood/Leak services or cleanup 93.12F10 LAM Animal quality assurance and quarantine 93.06B01 USU leadership’s communication to: the main campus USU community, 92.99112

including faculty (full-time and part-time), staff, students, HJF employees,other contractorsF10 LAM Training relevant to animal research 92.94F01 Procedures to provide feedback for General Counsel Office 92.86F07 Facilities Door repair 92.71E01 Availability of facilities for Health Services 92.53F13 MILPO Processing annual service member performance reports 92.19F01 Procedures to provide feedback for Learning Resources Center (LRC) 92.15F07 Facilities Replacement of carpet or ceiling tiles 91.94F18 REG Creation of class/course rosters 91.93F03 ASD Printing & Duplicating 91.89F02 Services received from Facilities Office 91.89F07 Facilities Key distribution or replacement 91.77F01 Procedures to provide feedback for University Registrar 91.67F02 Services received from University Registrar 91.63F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)91.26F13 MILPO Dependent Care Program 91.25F13 MILPO Brigade Awards Program 91.25F08 Finance Budget preparation 91.18F14 MDL Temporary loan of audiovisual equipment 91.13F16 Security Office Processing Security Clearances 91.03F01 Procedures to provide feedback for Administrative Services Division(ASD)90.99F01 Procedures to provide feedback for Civilian Human Resources Office 90.79F01 Procedures to provide feedback for Office of Research (REA) 90.72F05 CTR Government Credit Card Services 90.63E02 Quality of facilities for research and scholarly activities 90.55F18 REG Submitting student name changes online 90.00B02 Use feedback from faculty to address curriculum issues 89.74F10 LAM Animal housing and sanitation 89.61F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 89.58F17 IT Registrar functions (student records management) 89.01E01 Availability of facilities for research and scholarly activities 88.98B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF88.83employees, other contractorsF18 REG Online application to educational programs 88.64F17 IT Research/Scholarship (e.g., data collection, management, analysis) 88.62F07 Facilities HVAC (ventilation and temperature control) 88.36E02 Quality of facilities for teaching 88.33F14 MDL Issue of instructional materials to students 87.70F02 Services received from Security Office 87.67113

F11 LRC Accessibility of electronic resources 87.42F13 MILPO Command Sponsor Program 87.36F01 Procedures to provide feedback for Contracting Office 87.34F01 Procedures to provide feedback for Logistics Office 86.96F17 IT Administrative management tasks (e.g., budgets, travel) 86.51B02 Use feedback from staff to address curriculum issues staff 86.44F11 LRC Adequacy of electronic resources 86.15F08 Finance Budget allocation 85.92F07 Facilities Renovations 85.71F03 ASD Passports, clearances and other travel services 85.71E01 Availability of facilities for studying 85.63F01 Procedures to provide feedback for Facilities Office 85.58F01 Procedures to provide feedback for Security Office 84.88D03 Appropriate number of faculty 84.64F18 REG Enrolling in courses online 84.62B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal84.40nursing chiefs, DoD and VA health-care professionals) and general publicD03 Appropriate number of senior administrators 84.15F18 REG Electronic submission of student grades 83.06F11 LRC Quality of study space 82.98B03 Satisfied with opportunities to provide feedback about university issues 82.65E02 Quality of facilities for studying 82.44F01 Procedures to provide feedback for Military Personnel Office 81.82F08 Finance Processing finance transactions 81.82F15 REA administration of the Institutional Review Board (IRB) 81.69F11 LRC Availability of study space 81.46F14 MDL Centralized scheduling of classrooms and conference rooms 80.69F02 Services received from Military Personnel Office 80.27E01 Availability of facilities for recreational and social activities 80.26F17 IT Communication (e.g., email) 79.44F13 MILPO Assistance with military personnel issues 78.89E02 Quality of facilities for recreational and social activities 78.67D01 Satisfaction with effectiveness of organizational decision-making 78.62F01 Procedures to provide feedback for Finance Office 78.05F14 MDL Computer-based grading of exams and statistical test analysis 78.04F12 Logistics Medical and Computer Equipment Repair Services 77.53D01 Satisfaction with timeliness of organizational decision-making 77.45F02 Services received from Multidisciplinary Labs (MDL) 76.89F18 REG Online view of course offerings 75.61F14 MDL Student Lab Support - logistical and technical support of studentteaching75.56114

F02 Services received from Finance Office 75.36F17 IT Teaching 74.50F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 73.85F18 REG Reviewing grade information online 73.78F17 IT Helpdesk 73.62F14 MDL Support of computerized testing development and implementation 71.67B02 Use feedback from students to address curriculum issues students 70.63F13 MILPO Assistance with military pay issues 70.28F01 Procedures to provide feedback for University Information Technology(IT)69.96D03 Appropriate number of support staff 67.97F16 Security Office Parking Management 67.29F14 MDL AV Technical support of classroom teaching and conferences 65.12F08 Finance Defense Travel System (DTS) support for processing travelclaims64.81F08 Finance Defense Travel System (DTS) support for submitting travelorders63.64F18 REG Online access and review of grade transcript 63.40F02 Services received from University Information Technology (IT) 61.94115

STUDENTSUSU Reaccreditation Survey 2012 Results –Students (n=342)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 5 (1.46%)School of Medicine (including SOM graduate programs) 313 (91.52%)Graduate School of Nursing (GSN) 16 (4.68%)Postgraduate Dental College (PDC) 6 (1.75%)Armed Forces Radiobiology Research Institute (AFRRI) 0 (0%)Henry M. Jackson Foundation (HJF) 0 (0%)Other contractor (e.g., Corbin) 2 (0.58%)0, 0%0, 0%6, 2%16, 5%Primary Affiliation2, 1%5, 1%313, 91%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)116

STUDENTS*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 0 (0%)Faculty part-time 0 (0%)Faculty adjunct 0 (0%)Staff 0 (0%)Senior Administrator (e.g., department chairs, deans, vice presidents) 0 (0%)SOM- medical student 259 (75.73%)SOM - graduate student 62 (18.13%)GSN student – MSN 8 (2.34%)GSN student – PhD 8 (2.34%)PDC student 5 (1.46%)0, 0%0, 0%8, 2% 5, 2%8, 2%0, 0%Primary Role0, 0% 0, 0%Faculty full-timeFaculty part-timeFaculty adjunct62, 18%StaffSenior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical student259, 76%SOM - graduate studentGSN student – MSNGSN student – PhDPDC student117

STUDENTS*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 243 (71.05%)Within 50-mile radius of USU main campus 73 (21.35%)Outside 50-mile radius of USU main campus 26 (7.60%)Location of Work26,8%USU main campus73, 21%243, 71%Within 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all14642.69%44.51%8023.39%38.83%8926.02%40.83%15946.49%48.48%10330.12%50.00%9527.78%43.58%174.97%5.18%164.68%7.77%247.02%11.01%61.75%1.83%72.05%3.40%102.92%4.59%Noopinion144.09%13639.77%12436.26%118

STUDENTS*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all7321.35%34.44%6519.01%36.72%8424.56%26.25%10229.82%52.31%8825.73%49.72%14241.52%44.38%123.51%6.15%185.26%10.17%7120.76%22.19%82.34%4.10%61.75%3.39%236.73%7.19%Noopinion14742.98%16548.25%226.43%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion10430.41%32.18%15846.20%49.84%3610.53%11.36%195.56%5.99%257.31%119

STUDENTSC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all19256.14%65.98%17350.58%73.31%8424.56%28.87%5215.20%22.03%72.05%2.41%72.05%2.97%82.34%2.75%41.17%1.69%Noopinion5114.91%10630.99%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all5716.67%18.63%5215.20%17.11%18052.63%58.82%18754.68%61.51%5516.08%19.97%4814.04%15.79%144.09%4.58%174.97%5.59%Noopinion3610.53%3811.11%120

STUDENTS*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion144.09%6.45%20359.36%93.55%12536.55%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many349.94%13.82%3710.82%13.17%144.09%4.78%Aboutright20760.53%84.15%19155.85%67.97%24872.51%84.64%Too few51.46%2.03%5315.50%18.86%319.06%10.58%Noopinion9628.07%6117.84%4914.33%121

STUDENTSE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied12737.13%41.23%14341.81%42.81%9226.90%36.22%14141.23%45.78%8424.56%27.63%Satisfied16548.25%53.57%14341.81%42.81%13439.18%52.76%14442.11%46.75%16046.78%52.63%Dissatisfied154.39%4.87%4011.70%11.98%257.31%9.84%195.56%6.17%5014.62%16.45%Verydissatisfied10.29%0.32%82.34%2.40%30.88%1.18%41.17%1.30%102.92%3.29%No opinion349.94%82.34%8825.73%349.94%3811.11%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied8926.02%28.08%10731.29%31.85%7221.05%28.35%14040.94%45.60%7120.76%23.67%Satisfied19155.85%60.25%17049.71%50.60%15846.20%62.20%15445.03%50.16%16548.25%55.00%Dissatisfied329.36%10.09%4513.16%13.39%205.85%7.87%92.63%2.93%4914.33%16.33%Verydissatisfied51.46%1.58%144.09%13.39%41.17%1.57%41.17%1.30%154.39%5.00%No opinion257.31%61.75%8825.73%3510.23%4212.28%122

STUDENTSF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied329.36%28.83%236.73%30.26%216.14%26.58%298.48%29.16%277.89%25.96%288.19%22.76%3911.40%34.82%288.19%29.17%9427.49%38.84%277.89%29.35%4513.16%25.57%4312.57%19.72%288.19%28.87%4613.45%26.74%5516.08%32.74%4513.16%20.18%Satisfied6920.18%62.16%4613.45%60.53%4814.04%60.76%6519.01%63.11%6218.13%59.62%6819.88%55.28%6519.01%58.04%5816.96%60.42%12937.72%53.31%5315.50%57.61%9928.95%56.25%11834.50%54.13%6017.54%61.86%10029.24%58.14%9928.95%58.93%11132.46%49.78%Dissatisfied41.17%3.60%30.88%3.95%41.17%5.06%41.17%3.88%82.34%7.69%164.68%13.01%30.88%2.68%61.75%6.25%82.34%3.31%51.46%5.43%195.56%10.80%298.48%13.30%41.17%4.12%195.56%11.05%102.92%5.95%329.36%14.35%Verydissatisfied61.75%5.41%41.17%5.26%61.75%7.59%51.46%4.85%72.05%6.73%113.22%8.94%51.46%4.46%41.17%4.17%113.22%4.55%72.05%7.61%133.80%7.39%288.19%12.84%51.46%5.15%72.05%4.07%41.17%2.38%3510.23%15.70%No opinion23167.54%26677.78%26376.90%23969.88%23869.59%21964.04%23067.25%24671.93%10029.24%25073.10%16648.54%12436.26%24571.64%17049.71%17450.88%11934.80%123

STUDENTS*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied3911.40%33.05%236.73%32.39%247.02%33.80%329.36%29.36%3710.82%33.33%349.94%24.64%4412.87%37.29%4312.57%36.13%14141.23%47.64%329.36%34.04%5917.25%26.46%6017.54%22.73%329.36%29.63%5415.79%24.66%4814.04%17.91%6519.01%30.23%Satisfied7521.93%63.56%4513.16%63.38%4412.87%61.97%7221.05%66.06%6519.01%58.56%7020.47%50.72%6920.18%58.47%7120.76%59.66%13639.77%45.95%5716.67%60.64%12035.09%53.81%14341.81%54.17%6920.18%63.89%13840.35%63.01%11834.50%44.03%13238.60%61.40%Dissatisfied30.88%2.54%30.88%4.23%20.58%2.82%30.88%2.75%61.75%5.41%226.43%15.94%30.88%2.54%30.88%2.52%133.80%4.39%41.17%4.26%319.06%13.90%3811.11%14.39%61.75%5.56%216.14%9.59%6519.01%24.25%154.39%6.98%Verydissatisfied10.29%0.85%00%0%10.29%1.14%20.58%1.83%30.88%2.70%123.51%8.70%20.58%1.69%20.58%1.68%61.75%2.03%10.29%1.06%133.80%5.83%236.73%8.71%10.29%0.93%61.75%2.74%3710.82%13.81%30.88%1.40%No opinion22465.50%27179.24%27179.24%23368.13%23167.54%20459.65%22465.50%22365.20%4613.45%24872.51%11934.80%7822.81%23468.42%12335.96%7421.64%12737.13%124

STUDENTS*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied4111.99%35.96%5616.37%37.84%4111.99%33.33%308.77%35.71%267.60%37.14%3510.23%31.25%Satisfied6719.59%58.77%8023.39%54.05%7421.64%60.16%5114.91%60.71%4212.28%60.00%6117.84%54.46%Dissatisfied51.46%4.39%82.34%5.41%72.05%5.69%20.58%2.38%10.29%1.43%102.92%8.93%Verydissatisfied10.29%0.88%42.34%2.70%10.29%0.81%10.29%1.19%10.29%1.43%61.75%5.36%No opinion22866.67%19456.73%21964.04%25875.44%27279.53%23067.25%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied195.56%35.85%185.26%35.29%216.14%36.21%174.97%30.91%174.97%32.69%174.97%34.69$Satisfied319.06%58.49%339.65%64.71%3610.53%62.07%3510.23%63.64%349.94%65.38%329.36%65.31%Dissatisfied10.29%1.89%00%0%10.29%1.72%20.58%3.64%00%0%00%0%Verydissatisfied20.58%3.77%00%0%00%0%10.29%1.82%10.29%1.92%00%0%No opinion28984.50%29185.09%28483.04%28783.92%29084.80%29385.67%125

STUDENTS* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied226.43%27.93%257.31%26.04%195.56%38.78%185.26%38.30%Satisfied349.94%58.62%6218.13%64.58%298.48%59.18%288.19%59.57%Dissatisfied00%0%82.34%8.33%00%0%00%0%Verydissatisfied20.58%3.45%10.29%1.04%10.29%2.04%10.29%2.13%No opinion28483.04%24671.93%29385.67%29586.26%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied6519.01%37.79%4613.45%32.62%4914.33%35.51%Satisfied10029.24%58.14%9126.61%64.54%8524.85%61.59%Dissatisfied41.17%2.33%30.88%2.13%10.29%0.72%Verydissatisfied30.88%1.74%10.29%0.71%30.88%2.17%No opinion17049.71%20158.77%20459.65%126

STUDENTS*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied5917.25%25.43%6418.71%30.92%5014.62%26.88%5516.08%28.06%6117.84%30.35%6017.54%31.75%5716.67%29.69%4814.04%30.38%6017.54%31.41%5315.50%27.04%Satisfied14642.69%62.93%13539.47%65.22%12135.38%65.05%13238.60%67.35%13138.30%65.17%11633.92%61.38%12135.38%63.02%9728.36%61.39%12235.67%63.87%11533.63%58.67%Dissatisfied226.43%9.48%61.75%2.905123.51%6.45%72.05%3.57%72.05%3.48%1033.92%5.29%102.92%5.21%72.05%4.43%72.05%3.66%133.80%6.63%Verydissatisfied51.46%2.16%20.58%0.97%30.88%1.61%20.58%1.02%20.58%1.00%32.92%1.59%41.17%2.08%61.75%3.80%20.58%1.05%154.39%7.65%No opinion11032.16%13539.47%15645.61%14642.69%14141.23%15344.74%15043.86%18453.80%15144.15%14642.69%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied195.56%27.94%205.85%28.17%226.43%25.00%339.65%20.00%298.48%17.90%Satisfied4312.57%63.24%4111.99%57.75%5014.62%56.82%7221.05%43.64%7622.22%46.91%Dissatisfied10.29%1.47%51.46%7.04%109.92%11.36%349.94%20.61%298.48%17.90%Verydissatisfied51.46%7.35%51.46%7.04%61.75%6.82%267.60%15.76%288.19%17.28%No opinion27480.12%27179.24%25474.27%17751.75%18052.63%127

STUDENTS*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied4312.57%44.33%339.65%41.77%Satisfied4914.33%50.52%4412.87%55.70%Dissatisfied41.17%4.12%00%0%Verydissatisfied10.28%1.03%20.58%2.53%No opinion24571.64%26376.90%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied339.65%45.83%288.19%41.79%277.89%38.03%288.19%38.89%298.48%37.66%298.48%38.16%349.94%40.00%319.06%44.29%Satisfied3610.53%50.00%3610.53%53.73%4011.70%56.34%3911.40%54.17%4011.70%51.95%4312.57%56.58%4513.16%52.94%3610.53%51.43%Dissatisfied10.29%1.39%10.29%1.49%20.58%2.82%30.88%4.17%41.17%5.19%20.58%2.63%41.17%4.71%10.29%1.43%Verydissatisfied20.58%2.78%20.58%2.99%20.58%2.82%20.58%2.78%41.17%5.19%20.48%2.63%20.58%2.35%20.58%2.86%No opinion27078.95%27580.41%27179.24%27078.95%26577.49%26677.78%25775.15%27279.53%128

STUDENTS*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied22465.50%68.29%18152.92%56.92%17150.00%53.61%13038.01%39.51%13338.89%40.43%14040.94%42.98%13840.35%42.46%12536.55%54.11%Satisfied10430.41%31.71%13539.47%42.45%13338.89%41.69%14341.81%43.47%13539.47%41.03%14542.40%44.48%14241.52%43.69%10430.41%45.02%Dissatisfied00%0%20.58%0.63%133.80%4.08%394.97%11.85%5014.62%15.20%329.36%9.82%349.94%10.46%10.29%0.43%Verydissatisfied00%0%00%0%20.58%0.63%1711.40%5.17%113.22%3.34%92.63%2.76%113.22%3.38%10.29%0.43%No opinion144.09%247.02%236.73%133.80%133.80%164.68%179.47%11132.46%129

STUDENTS*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied257.31%28.09%226.43%36.67%236.73%38.98%247.02%39.34%267.60%44.07%226.43%40.00%185.26%36.73%205.85%38.46%3510.23%38.46%195.56%37.25%174.97%36.17%308.77%44.78%247.02%47.06%Satisfied4412.87%49.44%3710.82%61.67%3510.23%59.32%3510.23%57.38%319.06%52.54%319.06%56.36%308.77%61.22%319.06%59.62%5114.91%56.04%329.36%62.75%308.77%63.83%3710.82%55.22%277.89%52.94%Dissatisfied144.09%15.73%10.29%1.67%10.29%1.69%20.58%3.28%10.29%1.69%20.58%3.64%10.29%2.04%10.29%1.92%51.46%5.49%00%0%00%0%00%0%00%0%Verydissatisfied61.75%6.74%00%0%00%0%00%0%10.29%1.69%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion25373.98%28282.46%28382.75%28182.16%28382.75%28783.92%29385.67%29084.80%25173.39%29185.09%29586.26%27580.41%29185.09%130

STUDENTS*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied9427.49%39.33%5014.62%23.58%5315.50%26.63%288.19%35.00%257.31%37.31%308.77%34.48%319.06%38.75%4513.16%39.82%4412.87%34.38%Satisfied13840.35%57.74%9928.95%46.70%10430.41%52.26%4513.16%56.25%3911.40%58.21%4613.45%52.87%4212.28%52.50%6619.30%58.41%7421.64%57.81%Dissatisfied51.46%2.09%3811.11%17.92%288.19%14.07%41.17%5.00%20.58%2.99%72.05%8.05%41.17%5.00%10.29%0.88%20.58%1.56%Verydissatisfied20.58%0.84%257.31%11.79%144.09%7.04%30.88%3.75%10.29%1.49%41.17%4.60%30.88%3.75%10.29%0.88%82.34%6.25%No opinion10330.12%13038.01%14341.81%26276.61%27580.41%25574.56%26276.61%22966.96%21462.57%131

STUDENTS*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied6819.88%25.56%11834.50%46.83%7221.05%27.80%4540.35%16.01%4111.99%33.06%7923.10%32.38%6719.59%26.27%5215.20%22.32%Satisfied13338.89%50.00%1202.05%47.62%13740.06%52.90%13840.35%49.11%7221.05%58.06%13539.47%55.33%13238.60%51.76%11533.63%49.36%Dissatisfied4613.45%17.29%72.05%2.78%339.65%12.74%6218.13%22.06%51.46%4.03%185.26%7.38%3610.53%14.12%4713.74%20.17%Verydissatisfied195.56%7.14%72.05%2.78%174.97%6.56%3610.53%12.81%61.75%4.84%123.51%4.92%205.85%7.84%195.56%8.15%No opinion7622.22%9026.32%8324.27%6117.84%21863.74%9828.65%8725.44%10931.87%132

STUDENTS*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied216.14%35.00%195.56%34.55%174.97%33.33%174.97%33.33%216.14%29.58%216.14%36.84%205.85%37.74%195.56%38.78%Satisfied3811.11%63.33%349.94%61.82%329.36%62.75%339.65%64.71%3710.82%52.11%3510.23%61.40%329.36%60.38%298.48%59.18%Dissatisfied00%0%10.29%1.82%10.29%1.96%00%0%92.63%12.68%00%0%00%0%00%0%Verydissatisfied10.29%1.67%10.29%1.82%10.29%1.96%10.29%1.96%41.17%5.63%10.29%1.75%10.29%1.89%10.29%2.04%No opinion28282.46%28783.92%29185.09%29185.09%27179.24%28583.33%28984.50%29385.67%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied10029.24%40.32%8825.73%37.61%6318.42%23.68%Satisfied13539.47%54.44%12536.55%53.42%11633.92%43.61%Dissatisfied82.34%3.23%123.51%5.13%6017.54%22.56%Verydissatisfied51.46%2.02%92.63%3.85%277.89%10.15%No opinion9427.49%10831.58%7622.22%133

STUDENTS*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied5114.91%25.50%5516.08%30.22%3610.53%29.27%5315.50%21.37%4212.28%33.33%5716.67%24.26%Satisfied9828.65%49.00%4107%58.79%7321.35%59.35%14442.11%58.06%6719.59%53.17%11633.92%49.36%Dissatisfied339.65%15.50%102.92%5.49%72.05%5.69%349.94%13.71%72.05%5.56%349.94%14.47%Verydissatisfied185.26%9.00%102.92%5.49%72.05%5.69%174.97%6.85%102.92%7.94%288.19%11.91%No opinion14241.52%16046.78%21964.04%9427.49%21663.16%10731.29%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied5716.67%25.33%4814.04%26.23%4412.87%27.33%329.36%29.09%4111.99%28.67%4111.99%21.13%3911.40%29.55%4111.99%25.00%Satisfied10931.87%48.44%10430.41%56.83%10430.41%64.60%6719.59%60.91%8023.39%55.94%8223.98%42.27%7822.81%59.09%8324.27%50.61%Dissatisfied4011.70%17.78%195.56%10.38%41.17%2.48%61.75%5.45%133.80%9.09%4513.16%23.20%72.05%5.30%216.14%12.80%Verydissatisfied195.56%8.44%123.51%6.56%92.63%5.59%51.46%4.55%92.63%6.29%267.60%13.40%82.34%6.06%195.56%11.59%No opinion11734.21%15946.49%18152.92%23267.84%19958.19%14843.27%21061.40%17852.05%134

Senior Administrators(n=33)USU Reaccreditation Survey135

USU Reaccreditation Survey Overview: SeniorAdministrators (n=33)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF02 Services received from Laboratory Animal Medicine (LAM) 100.00F07 Facilities Painting 100.00F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)100.00F11 LRC Hours of operation 100.00F11 LRC Availability of staff assistance 100.00F11 LRC Quality of staff assistance 100.00F11 LRC Availability of study space 100.00F12 Logistics Delivery of Purchased Supplies and Equipment 100.00F12 Logistics Specialty Gas ordering and delivery services 100.00F13 MILPO Assistance with military personnel issues 100.00F13 MILPO Dependent Care Program 100.00F13 MILPO Off-Duty Remunerative Employment Program 100.00F15 REA support of USU Merit Review Committee 96.77E01 Availability of facilities for research and scholarly activities 96.67F07 Facilities Replacement of carpet or ceiling tiles 96.67F07 Facilities Electrical system operation and maintenance 96.55F02 Services received from Environmental Health and Occupational Safety(EHOS)96.43F07 Facilities Door repair 96.43F11 LRC Quality of study space 96.43F07 Facilities Pest Control 96.30F03 ASD Records Management and USU Instructions 96.15F07 Facilities Flood/Leak services or cleanup 96.15F07 Facilities Key distribution or replacement 96.00F14 MDL Support of computerized testing development and implementation 95.83F04 CHR Benefits information 95.24F15 REA administration of the Institutional Review Board (IRB) 95.24F12 Logistics Medical and Computer Equipment Repair Services 94.74F13 MILPO Brigade Awards Program 94.44F12 Logistics Outgoing shipping services (Federal Express) 94.12F13 MILPO Assistance with military pay issues 93.75F15 REA intramural grant program 93.75F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 93.55F11 LRC Adequacy of electronic resources 93.55136

E02 Quality of facilities for research and scholarly activities 93.33F11 LRC Accessibility of electronic resources 93.33F03 ASD Printing & Duplicating 93.33F12 Logistics Standard Gas cylinder and liquid nitrogen services 93.33F12 Logistics Overall helpfulness and courtesy of Logistics staff members 93.33F14 MDL Student Lab Support - logistical and technical support of studentteaching93.33F14 MDL AV Technical support of classroom teaching and conferences 93.33F04 CHR Performance management 93.10F07 Facilities HVAC (ventilation and temperature control) 93.10F03 ASD In-House Mail Delivery 92.86F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)92.86F02 Services received from Learning Resources Center (LRC) 92.59F07 Facilities Lights replacement 92.59F12 Logistics Office Design and Furniture Installation/furniture support 92.59F12 Logistics Services/processes for return of items to vendors 92.31F05 CTR Contract Maintenance 92.31F05 CTR Technical advice and support 92.00F06 EHOS Personal occupational safety training 92.00F02 Services received from Logistics Office 91.67F13 MILPO Processing leave requests 91.67F10 LAM Training relevant to animal research 91.67F03 ASD Courier Services 90.00F10 LAM Protocol veterinary pre-IACUC review 90.00C01 Protection of intellectual and academic freedom for uniformedmembers89.29B03 Satisfied with opportunities to provide feedback about university issues 88.89E02 Quality of facilities for teaching 88.89F10 LAM Protocol preparation 88.89F12 Logistics Dry Ice provisioning services 88.89F02 Services received from Contracting Office 88.46F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)88.46F02 Services received from Military Personnel Office 88.00F02 Services received from General Counsel Office 87.50F12 Logistics Laboratory Relocation/property movement 87.50F13 MILPO Support of ceremonial events 87.50F14 MDL Issue of instructional materials to students 87.50F14 MDL Computer-based grading of exams and statistical test analysis 87.50F08 Finance Defense Travel System (DTS) support for submitting travelorders87.10E01 Availability of facilities for Health Services 87.10137

F08 Finance Defense Travel System (DTS) support for processing travelclaims87.10F13 MILPO Command Sponsor Program 86.67B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF86.36employees, other contractorsB02 Use feedback from staff to address curriculum issues staff 86.21E01 Availability of facilities for teaching 85.71F01 Procedures to provide feedback for Learning Resources Center (LRC) 84.62F01 Procedures to provide feedback for Logistics Office 84.62F03 ASD Outgoing mail services 84.62F11 LRC Training workshops 84.62F12 Logistics Property Inventory Coordination 84.62F02 Services received from Finance Office 84.38F06 EHOS Safety in the work place 84.00F02 Services received from Office of Research (REA) 83.87D01 Satisfaction with effectiveness of organizational decision-making 83.33F14 MDL Temporary loan of audiovisual equipment 83.33F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)83.33F01 Procedures to provide feedback for Military Personnel Office 83.33D03 Appropriate number of faculty 82.76F02 Services received from University Registrar 82.76F09 OGC Work-related legal advice 82.76F01 Procedures to provide feedback for Finance Office 81.25F08 Finance Processing finance transactions 80.65E02 Quality of facilities for health services 80.65F01 Procedures to provide feedback for General Counsel Office 80.00F05 CTR Contract Preparation 80.00F10 LAM Animal health care 80.00F15 REA identification of potential funding sources 80.00F01 Procedures to provide feedback for University Information Technology(IT)80.00F15 REA post-award administration 78.95F17 IT Registrar functions (student records management) 78.95F01 Procedures to provide feedback for Contracting Office 78.57F04 CHR Promotion actions 77.78F09 OGC Support for MOU Development 77.78F15 REA pre-award administration 77.78E02 Quality of facilities for studying 77.42F16 Security Office Personal Workplace Security and Safety 77.42F04 CHR Employee Assistance Program (EAP) 76.92E01 Availability of facilities for studying 76.67138

F06 EHOS Response to potential environmental health concerns 76.67B01 USU leadership’s communication to: the main campus USU community,including faculty (full-time and part-time), staff, students, HJF employees, 76.19other contractorsF02 Services received from Multidisciplinary Labs (MDL) 75.00B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal74.19nursing chiefs, DoD and VA health-care professionals) and general publicF16 Security Office Processing Security Clearances 74.19F04 CHR Training/career development opportunities 74.07F13 MILPO Processing annual service member performance reports 73.68F15 REA grant award and receipt 73.68F15 REA monitoring of all regulatory compliance 73.68E01 Availability of facilities for recreational and social activities 73.33F05 CTR Government Credit Card Services 73.08F10 LAM Animal housing and sanitation 72.73E02 Quality of facilities for recreational and social activities 72.41F08 Finance Budget allocation 72.41B02 Use feedback from students to address curriculum issues students 71.88F01 Procedures to provide feedback for Civilian Human Resources Office 71.43F17 IT Research/Scholarship (e.g., data collection, management, analysis) 70.97B02 Use feedback from faculty to address curriculum issues 70.37F01 Procedures to provide feedback for Office of Research (REA) 70.00F02 Services received from Civilian Human Resources Office 70.00C01 Protection of intellectual and academic freedom for civilian members 69.70F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences69.57F17 IT Communication (e.g., email) 68.00F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 64.29F10 LAM Animal quality assurance and quarantine 63.64F02 Services received from University Information Technology (IT) 61.90F02 Services received from Facilities Office 61.29F02 Services received from Administrative Services Division (ASD) 61.29F01 Procedures to provide feedback for Facilities Office 60.00F07 Facilities Renovations 60.00F10 LAM Animal procurement 60.00F14 MDL Centralized scheduling of classrooms and conference rooms 58.33D02 Turnover of Senior Administrators has not adversely affected universityplanning or operations58.06F17 IT Administrative management tasks (e.g., budgets, travel) 58.06F04 CHR Recruitment of new employees 57.69F16 Security Office Parking Management 57.69D01 Satisfaction with timeliness of organizational decision-making 57.58139

F01 Procedures to provide feedback for Security Office 57.14F02 Services received from Security Office 56.25F03 ASD Passports, clearances and other travel services 54.84F08 Finance Budget preparation 54.84F18 REG Creation of class/course rosters 53.33F18 REG Online access and review of grade transcript 53.33F18 REG Online application to educational programs 53.33D03 Appropriate number of support staff 53.13F18 REG Electronic submission of student grades 52.94F01 Procedures to provide feedback for Administrative Services Division(ASD)51.61F01 Procedures to provide feedback for University Registrar 50.00F18 REG Reviewing grade information online 47.06F18 REG Submitting student name changes online 46.15F17 IT Teaching 42.86F17 IT Helpdesk 42.86D03 Appropriate number of senior administrators 37.50F18 REG Enrolling in courses online 35.71140

SENIOR ADMINISTRATORSUSU Reaccreditation Survey 2012 Results –Senior Administrators (n=33)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 10 (30.30%)School of Medicine (including SOM graduate programs) 14 (42.42%)Graduate School of Nursing (GSN) 5 (15.15%)Postgraduate Dental College (PDC) 2 (6.06%)Armed Forces Radiobiology Research Institute (AFRRI) 2 (6.06%)Henry M. Jackson Foundation (HJF) 0 (0%)Other contractor (e.g., Corbin) 0 (0%)Primary Affiliation0, 0% 0, 0%2, 6%2, 6%5, 15%14, 43%10, 30%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)141

SENIOR ADMINISTRATORS*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 0 (0%)Faculty part-time 0 (0%)Faculty adjunct 0 (0%)Staff 0 (0%)Senior Administrator (e.g., department chairs, deans, vice presidents) 33 (100%)SOM- medical student 0 (0%)SOM - graduate student 0 (0%)GSN student – MSN 0 (0%)GSN student – PhD 0 (0%)PDC student 0 (0%)Primary RoleFaculty full-timeFaculty part-timeFaculty adjunctStaffSenior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate studentGSN student – MSN33, 100%GSN student – PhDPDC student142

SENIOR ADMINISTRATORS*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 31 (93.94%)Within 50-mile radius of USU main campus 0 (0%)Outside 50-mile radius of USU main campus 2 (6.06%)0, 0% 2, 6% Location of WorkUSU main campus31, 94%Within 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all1133.33%34.38%618.18%28.57%618.18%27.27%1648.48%50.00%1030.30%47.62%1339.39%59.09%515.15%15.63%39.09%14.29%13.03%4.55%00%0%26.06%9.52%26.06%9.09%Noopinion13.03%1236.36%1133.33%143

SENIOR ADMINISTRATORS*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all1030.30%32.26%721.21%25.93%1339.39%44.83%1339.39%41.94%1236.36%44.44%1236.36%41.38%515.15%16.13%39.09%11.11%13.03%3.45%39.09%9.68%515.15%18.52%39.09%10.34%Noopinion26.06%618.18%412.12%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very Satisfied 1339.39%40.63%Satisfied 1030.30%31.25%Dissatisfied 515.15%15.63%Very dissatisfied 412.12%12.50%No opinion 13.03%144

SENIOR ADMINISTRATORSC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all1957.58%70.37%1648.48%57.14%515.15%18.52%927.27%32.14%26.06%7.41%26.06%7.14%13.03%3.70%13.03%3.57%Noopinion618.18%515.15%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all618.18%18.18%927.27%27.27%1751.52%51.52%1030.30%30.30%721.21%21.21%927.27%27.27%39.09%9.09%515.15%15.15%Noopinion00%00%145

SENIOR ADMINISTRATORS*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:Yes 515.15%16.67%No 2575.76%83.33%No Opinion 39.09%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many1133.33%35.48%26.06%6.25%13.03%3.13%Aboutright1854.55%58.06%1236.36%37.50%1751.52%53.13%Too few26.06%6.45%1854.55%56.25%1442.42%43.75%Noopinion26.06%13.03%13.03%146

SENIOR ADMINISTRATORSE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied618.18%20.69%1033.33%35.71%515.15%16.67%1236.36%40.00%721.21%22.58%Satisfied1854.55%62.07%1442.42%50.00%1854.55%60.00%1751.52%56.67%2060.61%64.52%Dissatisfied39.09%10.34%39.09%10.71%618.18%20.00%00%0%13.03%3.23%Verydissatisfied26.06%6.90%13.03%3.57%13.03%3.33%13.03%3.33%39.09%9.68%No opinion412.12%515.15%39.09%39.09%26.06%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied721.21%23.33%927.27%33.33%618.18%19.35%1545.45%50.00%618.18%19.35%Satisfied1545.45%50.00%1545.45%55.56%1854.55%58.06%1339.39%43.33%1957.58%61.29%Dissatisfied618.18%20.00%26.06%7.41%618.18%19.35%13.03%3.33%412.12%12.90%Verydissatisfied26.06%6.67%13.03%3.70%13.03%3.23%13.03%3.33%26.06%6.45%No opinion39.09%618.18%26.06%39.09%26.06%147

SENIOR ADMINISTRATORSF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied618.18%20.69%412.12%12.90%412.12%14.29%515.15%17.86%515.15%16.67%618.18%20.00%1339.39%40.63%618.18%30.00%1339.39%41.94%618.18%23.08%412.12%15.38%412.12%16.67%412.12%14.29%721.21%23.33%412.12%19.05%618.18%18.75%Satisfied1545.45%51.72%1236.36%38.71%1648.48%57.14%1751.52%60.71%2060.61%66.67%1236.36%40.00%1339.39%40.63%1030.30%50.00%1648.48%51.61%1648.48%61.54%1854.55%69.23%1648.48%66.67%1442.42%50.00%1442.42%46.67%824.24%38.10%1030.30%31.25%Dissatisfied515.15%17.24%1133.33%35.48%618.18%21.43%412.12%14.29%39.09%10.00%721.21%23.335412.12%12.50%39.09%15.00%26.06%4.45%39.09%11.54%412.12%15.38%39.09%12.50%86.06%28.57%824.24%26.67%927.27%42.86%1133.33%34.38%Verydissatisfied39.09%10.34%412.12%12.90%26.06%7.14%26.06%7.14%26.06%6.67%515.15%16.67%26.06%6.25%13.03%5.00%00%0%13.03%3.85%00%0%13.03%4.17%26.06%7.14%13.03%3.33%00%0%515.15%15.63%No opinion412.12%26.06%515.15%515.15%39.09%39.09%13.03%1339.39%26.06%721.21%721.21%927.27%515.15%39.09%1236.36%13.03%148

SENIOR ADMINISTRATORS*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied412.12%13.33%39.09%9.68%412.12%13.33%39.09%11.54%515.15%17.86%618.18%19.35%1339.39%40.63%412.12%25.00%1442.42%45.16%721.21%25.93%515.15%20.83%515.15%20.00%412.12%14.29%618.18%19.35%515.15%15.63%26.06%9.52%Satisfied2060.61%66.67%1648.48%51.61%1751.52%56.67%2060.61%76.92%2266.67%78.57%1339.39%41.94%1442.42%43.75%1030.30%62.50%1751.52%54.84%1854.55%66.67%1751.52%70.83%1751.52%68.00%1751.52%60.71%2060.61%64.52%1339.39%40.63%1133.33%)52.38%Dissatisfied412.12%13.33%721.21%22.58%515.15%16.67%13.03%3.85%00%0%721.21%22.58%39.09%9.38%26.06%12.50%00%0%26.06%7.41%26.06%8.33%26.06%8.00%515.15%17.86%412.12%12.90%927.27%28.13%824.24%38.10%Verydissatisfied26.06%6.67%515.15%16.13%412.12%13.33%26.06%7.69%13.03%3.57%515.15%16.13%26.06%6.25%00%0%00%0%00%0%00%0%13.03%4.00%26.06%7.14%13.03%3.23%515.15%16.63%00%0%No opinion39.09%26.06%39.09%721.21%515.15%26.06%13.03%1751.52%26.06%618.18%927.27%824.24%515.15%26.06%13.03%1236.36%149

SENIOR ADMINISTRATORS*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied412.12%13.79%515.15%19.23%618.18%20.00%618.18%21.43%618.18%23.08%515.15%25.00%Satisfied2060.61%68.97%2060.61%76.92%2266.67%73.33%2060.61%71.43%1648.48%61.54%1339.39%65.00%Dissatisfied515.15%17.24%13.03%3.85%26.06%6.67%26.06%7.14%26.06%7.69%13.03%5.00%Verydissatisfied00%0%00%0%00%0%00%0%26.06%7.69%13.03%5.00%No opinion412.12%721.21%39.09%515.15%721.21%1339.39%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied26.06%6.45%39.09%11.54%39.09%11.11%39.09%11.11%1339.39%44.83%515.15%23.81%Satisfied1545.45%48.39%1236.36%46.15%1854.55%66.67%1751.52%62.96%1442.42%48.28%1545.45%71.43%Dissatisfied927.27%29.03%721.21%26.92%412.12%14.81%515.15%18.52%13.03%3.45%00%0%Verydissatisfied515.15%16.13%412.12%15.38%26.06%7.41%26.06%7.41%13.03%3.45%13.03%4.76%No opinion26.06%721.21%618.18%618.18%412.12%1236.36%150

SENIOR ADMINISTRATORS* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied618.18%23.08%824.24%32.00%515.15%19.23%515.15%20.00%Satisfied1442.42%53.85%1545.45%60.00%1442.42%53.85%1545.45%60.00%Dissatisfied39.09%11.54%13.03%4.00%39.09%11.54%130.03%4.00%Verydissatisfied39.09%11.54%13.03%4.00%412.12%15.38%412.12%16.00%No opinion721.21%824.24%721.21%824.24%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied515.15%19.23%515.15%20.00%824.24%32.00%Satisfied1957.58%73.08%1648.48%64.00%1545.45%60.00%Dissatisfied26.06%7.69%26.06%)8.00%13.03%4.00%Verydissatisfied00%0%26.06%8.00%13.03%4.00%No opinion721.21%824.24%824.24%151

SENIOR ADMINISTRATORS*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied412.12%13.33%618.18%20.69%515.15%17.24%515.15%16.67%618.18%20.00%721.21%25.93%515.15%19.23%824.24%28.57%618.18%24.00%927.27%33.33%Satisfied1957.59%63.33%2163.64%72.41%2369.70%79.31%2472.73%80.00%2472.73%80.00%1854.55%66.67%2060.61%76.92%1957.58%67.86%1854.55%72.00%1751.52%62.96%Dissatisfied515.15%16.67%13.03%3.45%00%0%00%0%00%0%13.03%3.70%00%0%00%0%00%0%00%0%Verydissatisfied26.06%6.67%13.03%3.45%13.03%3.45%13.03%3.33%00%0%13.03%3.70%13.03%3.85%13.03%3.57%13.03%4.00%13.03%3.70%No opinion39.09%412.12%412.12%39.09%39.09%618.18%721.21%515.15%824.24%618.18%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied26.06%6.67%39.09%9.68%39.09%10.34%721.21%22.58%927.27%29.03%Satisfied1648.48%53.33%1442.42%45.16%1854.55%62.07%1854.55%58.06%1854.55%58.06%Dissatisfied721.21%23.33%721.21%22.58%515.15%17.24%39.09%9.68%13.03%3.23%Verydissatisfied515.15%16.67%721.21%22.58%39.09%10.34%39.09%9.68%39.09%9.68%No opinion39.09%26.06%412.12%26.06%26.06%152

SENIOR ADMINISTRATORS*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied1545.45%48.39%1030.30%34.48%Satisfied1236.36%38.71%1442.42%48.28%Dissatisfied26.06%6.45%39.09%10.34%Verydissatisfied26.06%6.45%26.06%6.90%No opinion26.06%412.12%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied1030.30%22.22%412.12%44.44%26.06%20.00%26.06%20.00%26.06%18.18%26.06%18.18%26.06%20.00%39.09%25.00%Satisfied1442.42%55.56%412.12%44.44%721.21%70.00%412.12%40.00%515.15%45.45%618.18%54.55%618.18%60.00%824.24%66.67%Dissatisfied39.09%11.11%13.03%11.11%13.03%10.00%39.09%30.00%39.09%27.27%26.06%18.18%13.03%10.00%13.03%8.33%Verydissatisfied26.06%11.11%00%0%00%0%13.03%10.00%13.03%9.09%13.03%9.09%13.03%10.00%00%0%No opinion412.12%2472.73%2369.70%2369.70%2266.67%2266.67%2369.70%2163.64%153

SENIOR ADMINISTRATORS*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied1442.42%45.16%1545.45%50.00%1648.48%53.33%1442.42%50.00%1442.42%50.00%1442.42%48.28%1339.39%43.33%1442.42%45.16%Satisfied1751.52%54.84%1545.45%50.00%1442.42%46.67%1442.42%50.00%1339.39%46.43%1545.45%51.72%1545.45%50.00%1545.45%48.39%Dissatisfied00%0%00%0%00%0%00%0%13.03%3.57%00%0%13.03%3.33%13.03%3.23%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%13.03%3.33%13.03%3.23%No opinion26.06%39.09%39.09%515.15%515.15%412.12%39.09%26.06%154

SENIOR ADMINISTRATORS*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied515.15%19.23%515.15%26.32%618.18%25.00%618.18%23.08%721.21%25.93%515.15%29.41%515.15%33.33%618.18%37.50%618.18%33.33%927.27%34.62%412.12%2.53%824.24%90.77%515.15%33.33%Satisfied1751.52%65.38%1339.39%68.42%1545.45%62.50%1648.48%61.54%1854.55%66.67%1236.36%70.59%927.27%60.00%1030.30%62.50%1030.30%55.56%1442.42%53.85%1236.36%70.59%1648.48%61.54%927.27%60.00%Dissatisfied39.09%11.54%00%0%26.06%8.33%39.09%11.54%13.03%3.70%00%0%00%0%00%0%13.03%5.56%13.03%3.85%00%0%26.06%7.69%00%0%Verydissatisfied13.03%3.85%13.03%5.26%13.03%4.17%13.03%3.85%13.03%3.70%00%0%13.03%6.67%00%0%13.03%5.56%26.06%7.69%13.03%5.88%00%0%13.03%6.67%No opinion721.21%1442.42%927.27%721.21%618.18%1648.48%1854.55%1751.52%1545.45%721.21%1648.48%721.21%1854.55%155

SENIOR ADMINISTRATORS*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied39.09%21.43%13.03%8.33%412.12%25.00%39.09%50.00%13.03%20.00%39.09%33.33%39.09%20.00%515.15%27.78%412.12%25.00%Satisfied1030.30%71.43%1030.30%83.33%1133.33%68.75%39.09%50.00%412.12%80.00%618.18%66.67%1030.30%66.67%1236.36%66.67%1030.30%62.50%Dissatisfied13.03%7.14%13.03%8.33%13.03%6.25%00%0%00%0%00%0%26.06%13.33%00%0%26.06%12.50%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%13.03%5.56%00%0%No opinion1957.58%2163.64%1751.52%2781.82%2884.85%2472.73%1854.55%1545.45%1751.52%156

SENIOR ADMINISTRATORS*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied26.06%10.53%515.15%33.33%412.12%17.39%39.09%12.50%26.06%13.33%412.12%22.22%26.06%12.50%26.06%12.50%Satisfied1236.36%63.16%927.27%60.00%1236.36%52.17%1133.33%45.83%1236.36%80.00%1133.33%61.11%1236.36%75.00%1236.36%75.00%Dissatisfied39.09%15.79%00%0%515.15%21.74%515.15%20.83%00%0%26.06%11.11%13.03%6.25%00%0%Verydissatisfied26.06%10.53%13.03%6.67%26.06%8.70%515.15%20.83%13.03%6.67%13.03%6.56%13.03%6.25%26.06%12.50%No opinion1442.42%1854.55%1030.30%927.27%1854.55%1545.45%1751.52%1751.52%157

SENIOR ADMINISTRATORS*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied721.21%29.17%26.06%10.00%39.09%16.67%412.12%21.05%412.12%21.05%39.09%14.29%515.15%26.32%39.09%18.75%Satisfied1648.48%66.67%1442.42%70.00%1133.33%61.11%1133.33%57.89%1030.30%52.63%1751.52%80.95%927.27%47.37%1236.36%75.00%Dissatisfied00%0%39.09%15.00%412.12%22.22%412.12%21.05%412.12%21.05%00%0%412.12%21.05%00%0%Verydissatisfied13.03%4.17%13.03%5.00%00%0%00%0%13.03%5.26%13.03%4.76%13.03%5.26%13.03%6.25%No opinion927.27%1339.39%1545.45%1442.42%1442.42%1236.36%1442.42%1751.52%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied618.18%19.35%618.18%19.35%39.09%9.68%Satisfied2472.73%77.42%1854.55%58.06%2060.61%64.52%Dissatisfied00%0%515.15%16.13%412.12%12.90%Verydissatisfied13.03%3.23%26.06%6.45%412.12%12.90%No opinion26.06%26.06%26.06%158

SENIOR ADMINISTRATORS*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied26.06%7.69%13.03%4.76%26.06%10.53%412.12%12.90%26.06%8.00%618.18%19.35%Satisfied1339.39%50.00%824.24%38.10%1339.39%68.42%1854.55%58.06%1545.45%60.00%1236.36%38.71%Dissatisfied721.21%26.92%824.24%38.10%26.06%10.53%721.21%22.58%618.18%24.00%927.27%29.03%Verydissatisfied412.12%15.38%412.12%19.05%26.06%10.53%26.06%6.45%26.06%8.00%412.12%12.90%No opinion721.21%1236.36%1442.42%26.06%824.24%26.06%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Satisfied618.18%42.86%824.24%47.06%927.27%52.94%824.24%53.33%618.18%46.15%515.15%46.15%824.24%35.71%824.24%53.33%Dissatisfied412.12%28.57%618.18%35.29%515.15%29.41%412.12%26.67%39.09%23.08%515.15%23.08%515.15%35.71%412.12%26.67%Verydissatisfied412.12%28.57%39.09%17.65%39.09%17.65%39.09%20.00%412.12%30.77%412.12%30.77%26.06%28.57%39.09%20.00%No opinion1957.58%1648.48%1648.48%1854.55%2060.61%1957.58%1854.55%1854.55%159

School of MedicineAffiliation(n=619)USU Reaccreditation Survey160

USU Reaccreditation Survey Overview: SOM Affiliation(n=619)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF11 LRC Hours of operation 99.28F11 LRC Training workshops 99.06F11 LRC Availability of staff assistance 98.52F12 Logistics Dry Ice provisioning services 98.05F13 MILPO Processing leave requests 97.49F13 MILPO Support of ceremonial events 97.27F12 Logistics Specialty Gas ordering and delivery services 97.10F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)97.08F12 Logistics Standard Gas cylinder and liquid nitrogen services 96.89F11 LRC Quality of staff assistance 96.29F07 Facilities Lights replacement 95.93E02 Quality of facilities for health services 95.79F12 Logistics Outgoing shipping services (Federal Express) 95.77F12 Logistics Overall helpfulness and courtesy of Logistics staff members 95.30F07 Facilities Electrical system operation and maintenance 95.30F07 Facilities Painting 95.23F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences95.13F02 Services received from Learning Resources Center (LRC) 95.09F07 Facilities Pest Control 95.03F13 MILPO Off-Duty Remunerative Employment Program 94.95F02 Services received from Environmental Health and Occupational Safety(EHOS)94.87F06 EHOS Personal occupational safety training 94.75F06 EHOS Safety in the work place 94.69F16 Security Office Personal Workplace Security and Safety 94.64F12 Logistics Services/processes for return of items to vendors 94.38F07 Facilities Door repair 94.37F03 ASD Outgoing mail services 94.21F10 LAM Protocol veterinary pre-IACUC review 94.05F03 ASD Courier Services 93.93C01 Protection of intellectual and academic freedom for uniformedmembers93.60F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)93.53161

F06 EHOS Response to potential environmental health concerns 93.44F03 ASD Printing & Duplicating 93.42F04 CHR Employee Assistance Program (EAP) 93.42F02 Services received from Administrative Services Division (ASD) 93.36F10 LAM Animal health care 93.22F13 MILPO Dependent Care Program 92.98F15 REA identification of potential funding sources 92.83F07 Facilities Flood/Leak services or cleanup 92.68F03 ASD In-House Mail Delivery 92.68F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)92.54E01 Availability of facilities for Health Services 92.53F10 LAM Protocol preparation 92.44F10 LAM Training relevant to animal research 92.27F01 Procedures to provide feedback for Learning Resources Center (LRC) 92.21F02 Services received from Logistics Office 92.13F10 LAM Animal procurement 91.81F07 Facilities Replacement of carpet or ceiling tiles 91.78F12 Logistics Office Design and Furniture Installation/furniture support 91.63F15 REA support of USU Merit Review Committee 91.62F14 MDL Temporary loan of audiovisual equipment 91.49F04 CHR Benefits information 91.36C01 Protection of intellectual and academic freedom for civilian members 91.00F11 LRC Accessibility of electronic resources 90.89F02 Services received from Facilities Office 90.64F15 REA monitoring of all regulatory compliance 90.53F03 ASD Records Management and USU Instructions 90.36F12 Logistics Property Inventory Coordination 90.24E01 Availability of facilities for studying 90.07F02 Services received from University Registrar 90.06F10 LAM Animal quality assurance and quarantine 90.00F07 Facilities Key distribution or replacement 89.82F12 Logistics Laboratory Relocation/property movement 89.74F02 Services received from General Counsel Office 89.60F09 OGC Work-related legal advice 89.55F02 Services received from Laboratory Animal Medicine (LAM) 89.54F14 MDL Issue of instructional materials to students 89.44B01 USU leadership’s communication to: the main campus USU community,including faculty (full-time and part-time), staff, students, HJF employees, 89.25other contractorsF13 MILPO Processing annual service member performance reports 89.00F11 LRC Quality of study space 88.89162

E01 Availability of facilities for teaching 88.65F10 LAM Animal housing and sanitation 88.64E02 Quality of facilities for studying 88.38F05 CTR Government Credit Card Services 88.24F11 LRC Adequacy of electronic resources 88.17F03 ASD Passports, clearances and other travel services 88.16F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)88.10F15 REA intramural grant program 87.76F16 Security Office Processing Security Clearances 87.70F12 Logistics Delivery of Purchased Supplies and Equipment 87.44F13 MILPO Command Sponsor Program 87.40F09 OGC Support for MOU Development 87.39F07 Facilities Renovations 87.30F01 Procedures to provide feedback for University Registrar 87.24F11 LRC Availability of study space 87.23F18 REG Online application to educational programs 86.89F15 REA grant award and receipt 86.77E02 Quality of facilities for teaching 86.68F01 Procedures to provide feedback for General Counsel Office 86.67F02 Services received from Office of Research (REA) 86.24E02 Quality of facilities for research and scholarly activities 86.23F02 Services received from Security Office 86.15F01 Procedures to provide feedback for Logistics Office 86.11F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 85.78F13 MILPO Brigade Awards Program 85.14F18 REG Creation of class/course rosters 85.12F18 REG Enrolling in courses online 84.92E01 Availability of facilities for research and scholarly activities 84.52F07 Facilities HVAC (ventilation and temperature control) 84.23F02 Services received from Military Personnel Office 83.97F18 REG Submitting student name changes online 83.93F15 REA pre-award administration 83.67F01 Procedures to provide feedback for Facilities Office 83.63F05 CTR Contract Maintenance 83.23F01 Procedures to provide feedback for Administrative Services Division(ASD)83.10D02 Turnover of Senior Administrators has not adversely affected universityplanning or operations82.91F15 REA post-award administration 82.89F13 MILPO Assistance with military personnel issues 82.88B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF82.56163

employees, other contractorsF01 Procedures to provide feedback for Military Personnel Office 82.49F04 CHR Training/career development opportunities 82.19E01 Availability of facilities for recreational and social activities 82.02F14 MDL Computer-based grading of exams and statistical test analysis 81.89F01 Procedures to provide feedback for Security Office 81.87F17 IT Registrar functions (student records management) 81.51F14 MDL Centralized scheduling of classrooms and conference rooms 81.28E02 Quality of facilities for recreational and social activities 81.16F17 IT Administrative management tasks (e.g., budgets, travel) 81.13F01 Procedures to provide feedback for Office of Research (REA) 81.07B03 Satisfied with opportunities to provide feedback about university issues 80.45F02 Services received from Contracting Office 79.91F02 Services received from Multidisciplinary Labs (MDL) 79.83F08 Finance Budget preparation 79.29B02 Use feedback from faculty to address curriculum issues 78.87F18 REG Electronic submission of student grades 78.85B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal78.36nursing chiefs, DoD and VA health-care professionals) and general publicF02 Services received from Civilian Human Resources Office 78.01F05 CTR Technical advice and support 77.66F14 MDL Student Lab Support - logistical and technical support of studentteaching77.65F18 REG Online view of course offerings 77.58F04 CHR Performance management 77.56F08 Finance Processing finance transactions 77.46F01 Procedures to provide feedback for Contracting Office 77.41F17 IT Research/Scholarship (e.g., data collection, management, analysis) 77.10B02 Use feedback from staff to address curriculum issues staff 76.44F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 76.30B02 Use feedback from students to address curriculum issues students 76.18F12 Logistics Medical and Computer Equipment Repair Services 75.67F13 MILPO Assistance with military pay issues 75.61D01 Satisfaction with timeliness of organizational decision-making 75.50D01 Satisfaction with effectiveness of organizational decision-making 75.45F05 CTR Contract Preparation 75.45F02 Services received from Finance Office 75.31F01 Procedures to provide feedback for Finance Office 74.59F08 Finance Defense Travel System (DTS) support for processing travelclaims74.43F14 MDL Support of computerized testing development and implementation 74.43D03 Appropriate number of faculty 73.64164

F08 Finance Defense Travel System (DTS) support for submitting travelorders73.52F04 CHR Promotion actions 72.69F08 Finance Budget allocation 72.46F15 REA administration of the Institutional Review Board (IRB) 72.31F18 REG Reviewing grade information online 72.22F17 IT Communication (e.g., email) 71.99F01 Procedures to provide feedback for Civilian Human Resources Office 71.43D03 Appropriate number of senior administrators 70.33F17 IT Teaching 69.03F14 MDL AV Technical support of classroom teaching and conferences 66.11F16 Security Office Parking Management 65.59F18 REG Online access and review of grade transcript 65.32F04 CHR Recruitment of new employees 65.14F17 IT Helpdesk 63.86F01 Procedures to provide feedback for University Information Technology(IT)60.32D03 Appropriate number of support staff 59.17F02 Services received from University Information Technology (IT) 57.87165

SOM AFFILIATIONUSU Reaccreditation Survey 2012 Results –SOM Affiliation (n=619)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 0 (0%)School of Medicine (including SOM graduate programs) 619 (100%)Graduate School of Nursing (GSN) 0 (0%)Postgraduate Dental College (PDC) 0 (0%)Armed Forces Radiobiology Research Institute (AFRRI) 0 (0%)Henry M. Jackson Foundation (HJF) 0 (0%)Other contractor (e.g., Corbin) 0 (0%)Primary Affiliation619, 100%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)166

SOM AFFILIATION*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 159 (25.69%)Faculty part-time 25 (4.04%)Faculty adjunct 64 (10.34%)Staff 44 (7.11%)Senior Administrator (e.g., department chairs, deans, vice presidents) 14 (2.26%)SOM- medical student 257 (41.52%)SOM - graduate student 56 (9.05%)GSN student – MSN 0 (0%)GSN student – PhD 0 (0%)PDC student 0 (0%)0, 0%0, 0%56, 9%0, 0%Primary RoleFaculty full-timeFaculty part-timeFaculty adjunct159, 26%Staff257, 42%64, 10%25, 4%Senior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate studentGSN student – MSN14, 2%44, 7%GSN student – PhDPDC student167

SOM AFFILIATION*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 455 (73.51%)Within 50-mile radius of USU main campus 133 (21.49%)Outside 50-mile radius of USU main campus 31 (5.01%)31, 5%Location of WorkUSU main campus133, 21%455, 74%Within 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all24940.23%43.15%12520.19%34.06%13321.49%35.09%26642.97%46.10%17828.76%48.50%16426.49%43.27%538.56%9.19%508.08%13.62%6911.15%18.21%91.45%1.56%142.26%3.81%132.10%3.43%Noopinion426.7925240.71%24038.77%168

SOM AFFILIATION*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all13421.65%31.46%10316.64%29.60%14423.26%29.57%20232.63%47.42%16326.33%46.84%22736.67%46.61%7011.31%16.43%569.05%16.09%9114.70%18.69%203.23%4.69%264.20%7.47%254.04%5.13%Noopinion19331.18%27143.78%13221.32%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion17428.11%30.10%29147.01%50.35%7411.95%12.80%396.30%6.75%416.62%169

SOM AFFILIATIONC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all30348.95%62.60%30549.27%63.81%15024.23%30.99%13021.00%27.20%193.07%3.93%315.01%6.49%121.94%2.48%121.94%2.51%Noopinion13521.81%14122.78%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all10516.96%19.06%9615.51%17.45%31150.24%56.44%31951.53%58.00%10316.64%18.69%9915.99%18.00%325.17%5.81%365.82%6.55%Noopinion6810.99%6911.15%170

SOM AFFILIATION*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion7411.95%17.09%35958.00%82.91%18630.05%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many13321.49%27.59%538.56%10.02%172.75%3.18%Aboutright33954.77%70.33%31350.57%59.17%39463.65%73.64%Too few101.62%2.07%16326.3330.81%12420.03%23.18%Noopinion13722.13%9014.54%8413.57%171

SOM AFFILIATIONE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied18830.37%33.33%19831.99%37.08%13621.97%27.70%19431.34%40.25%11819.06%23.32%Satisfied31250.40%55.32%28345.72%53.00%27945.07%56.82%25240.71%52.28%29747.98%58.70%Dissatisfied579.21%10.11%447.11%8.24%6610.66%13.44%315.01%6.43%7647.98%2.96%Verydissatisfied71.13%1.24%91.45%1.69%101.62%2.04%50.81%1.04%152.42%2.96%No opinion558.89%8513.73%12820.68%13722.13%11318.26%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied15324.72%26.47%16526.66%30.44%11518.58%23.28%19431.34%40.84%10617.12%21.24%Satisfied34856.22%60.21%31450.73%57.93%31150.24%62.96%26142.16%54.95%29948.30%59.92%Dissatisfied6710.82%11.59%487.75%8.86%609.69%12.15%152.42%3.16%7712.44%15.43%Verydissatisfied101.62%1.73%152.42%2.77%81.29%1.62%50.81%1.05%172.75%3.41%No opinion416.62%7712.44%12520.19%14423.26%12019.39%172

SOM AFFILIATIONF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied6710.82%23.10%569.05%21.05%477.59%19.67%6510.50%24.16%6510.50%23.13%6410.34%21.12%9815.83%34.39%6310.18%28.00%18930.53%40.91%619.85%24.21%7211.63%24.24%8814.22%21.73%6310.18%22.50%8012.92%22.66%8714.05%30.00%7612.28%17.43%Satisfied17428.11%60.00%13421.65%50.38%13822.29%57.74%17227.79%63.94%17027.46%60.50%16226.17%53.47%14924.07%52.28%13021.00%57.78%23738.29%51.30%15625.20%61.90%17327.95%58.25%22135.70%54.57%16426.49%58.57%20933.76%59.21%16626.82%57.24%18730.21%42.89%Dissatisfied355.65%12.07%487.75%18.05%386.14%15.90%193.07%7.06%335.33%11.74%518.24%16.83%233.72%8.07%243.88%10.67%223.55%4.76%223.55%8.73%375.98%12.46%569.05%13.83%365.82%12.86%467.43%13.03%274.36%9.31%9515.35%21.79%Verydissatisfied142.26%4.83%284.52%10.53%162.58%6.69%132.10%4.83%132.10%4.63%264.20%8.58%152.42%5.26%81.29%3.56%142.26%3.03%132.10%5.16%152.42%5.05%406.46%9.88%172.75%6.07%182.91%5.10%101.62%3.45%7812.60%17.89%No opinion32953.15%35357.03%38061.39%35056.54%33854.60%31651.05%33453.96%39463.65%15725.36%36759.29%32252.02%21434.57%33954.77%26642.97%32953.15%18329.56%173

SOM AFFILIATION*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied8113.09%26.91%599.53%20.92%477.59%20.52%6510.50%23.81%7712.44%25.75%6810.99%21.25%10316.64%34.56%8113.09%33.89%26442.65%49.91%6310.18%23.60%8914.38%25.95%11017.77%23.86%6911.15%23.15%8613.89%20.19%7512.12%15.34%9715.67%29.22%Satisfied20032.31%66.45%16126.01%57.09%13621.97%59.39%19431.34%71.06%19431.34%64.88%17327.95%54.06%16426.49%55.03%13321.49%55.65%23938.61%45.18%18329.56%68.54%19932.15%58.02%25841.68%55.97%18830.37%63.09%28145.40%65.96%20833.60%42.54%20232.63%60.84%Dissatisfied152.42%4.98%426.79%14.89%315.01%13.54%91.45%3.30%213.39%7.02%558.89%17.19%233.72%7.72%213.39%8.79%203.23%3.78%172.75%6.37%396.30%11.37%6310.18%13.67%315.01%10.40%457.27%10.56%12119.55%24.74%254.04%7.53%Verydissatisfied50.81%1.66%203.23%7.09%152.42%6.55%50.81%1.83%71.13%2.34%243.88%7.50%81.29%2.68%40.65%1.67%60.97%1.13%40.65%1.50%162.58%11.37%304.85%6.51%101.62%3.36%142.26%3.29%8513.73%17.38%81.29%2.41%No opinion31851.37%33754.44%39063.00%346%55.90%32051.70%29948.30%32151.86%38061.39%9014.54%35256.87%27644.5915825.53%32151.86%19331.18%13021.00%28746.37%174

SOM AFFILIATION*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied6911.15%24.64%9515.35%31.25%8914.38%28.34%7211.63%27.80%6410.34%29.91%6510.50%26.53%Satisfied18429.73%65.71%18930.53%62.17%20232.63%64.33%17227.79%66.41%13722.13%64.02%15124.39%61.63%Dissatisfied213.39%7.50%142.26%4.61%203.23%6.37%132.10%5.02%81.29%3.74%172.75%6.94%Verydissatisfied60.97%2.14%60.97%1.97%30.48%0.96%20.32%0.77%50.81%2.34%121.94%4.90%No opinion33954.77%31550.89%30549.27%36058.16%40565.43%37460.42%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied375.98%16.97%396.30%18.06%457.27%20.55%355.65%17.07%558.89%25.00%355.65%23.03%Satisfied10516.96%48.17%11819.06%54.63%13521.81%61.64%12420.03%60.49%14623.59%66.36%10717.29%70.39%Dissatisfied487.75%22.02%386.14%17.59%284.52%12.79%284.52%13.66%121.94%5.45%71.13%4.61%Verydissatisfied284.52%12.84%213.39%9.72%281.78%5.02%182.91%8.78%71.13%3.18%30.48%1.97%No opinion40164.78%40365.11%40064.62%41466.88%39964.46%46775.44%175

SOM AFFILIATION* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied416.62%20.81%579.21%23.95%396.30%23.35%345.49%21.94%Satisfied11218.09%56.85%15324.72%64.29%8714.05%52.10%9515.35%61.29%Dissatisfied274.36%13.71%223.55%9.24%254.04%14.97%132.10%8.39%Verydissatisfied172.75%8.63%60.97%2.52%162.58%9.58%132.10%8.39%No opinion42268.17%38161.55%45273.02%46474.96%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied11515.58%32.12%8313.4127.21%9515.35%31.15%Satisfied22436.19%62.57%20633.28%67.54%19030.69%62.30%Dissatisfied121.94%3.35%132.10%4.26%111.78%3.61%Verydissatisfied71.13%1.96%3.048%0.98%91.45%2.95%No opinion26142.16%31450.73%31450.73%176

SOM AFFILIATION*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied9515.35%31.15%9114.7020.50%10617.12%26.24%8513.73%23.29%10617.12%26.97%9715.67%26.29%8714.05%24.51%8513.73%25.45%8714.05%25.44%9014.54%23.81%Satisfied19030.69%62.30%28345.72%63.74%27945.07%69.06%9143.30%71.09%27143.78%68.96%24539.58%66.40%24840.06%69.86%21534.73%64.37%23838.45%69.59%24038.77%63.49%Dissatisfied111.78%3.61%558.89%12.39%142.26%3.47%132.10%3.45%111.78%2.80%203.23%5.42%132.10%3.66%243.88%7.19%101.62%2.92%254.04%6.61%Verydissatisfied91.45%2.95%152.42%3.83%50.81%1.24%50.81%1.33%50.81%1.27%71.13%1.9072.10%1.97%101.62%2.99%71.13%2.05%233.72%6.08%No opinion31450.73%17528.27%21534.73%24239.10%22636.51%25040.39%26442.65%28546.04%27744.75%24138.93*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied416.62%20.71%406.46%19.32%487.75%19.67%6810.99%19.15%6810.99%19.32%Satisfied11618.74%58.59%11017.77%53.14%14122.78%57.79%19331.18%54.37%19431.34%55.11%Dissatisfied294.68%14.65%375.98%17.87%365.82%14.75%589.37%16.34%538.56%15.06%Verydissatisfied121.94%6.06%203.23%9.66%193.07%7.79%365.82%10.14%375.98%10.51%No opinion42168.01%41266.56%37560.58%26442.65%26743.13%177

SOM AFFILIATION*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied10617.12%39.55%7411.9533.33%Satisfied13421.65%50.00%12019.39%54.05%Dissatisfied223.55%8.21%202.23%9.01%Verydissatisfied60.97%2.24%81.29%3.60%No opinion35156.70%39764.14%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied579.21%33.14%589.37%34.52%508.08%29.24%558.89%32.35%538.56%30.11%589.37%32.77%579.21%31.49%579.21%33.53%Satisfied10216.48%59.30%10016.16%59.52%10717.29%62.57%9815.83%57.65%10316.64%58.52%10717.29%60.45%11017.77%60.77%10216.48%60.00%Dissatisfied101.62%5.81%81.29%4.46%101.62%5.85%142.26%8.24%152.42%8.52%60.97%3.39%91.45%4.97%81.29%4.71%Verydissatisfied30.48%1.74%20.32%1.19%40.65%72.37%30.48%1.76%50.81%2.84%60.97%3.39%50.81%2.76%30.48%1.76%No opinion44772.21%45172.86%44872.37%44972.54%44371.57%44271.41%43870.76%44972.54%178

SOM AFFILIATION*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied32151.86%58.05%29848.14%55.08%29447.50%54.55%22436.19%42.91%22235.86%42.94%25340.87%45.18%24239.10%43.37%21033.93%49.18%Satisfied22836.83%41.23%23537.96%43.44%22536.35%41.74%24038.77%45.98%22937.00%44.29%25641.36%45.71%25040.39%8.42%21334.41%49.88%Dissatisfied30.48%0.54%81.29%1.48%182.91%3.34%426.79%8.05%569.05%10.83%375.98%6.61%477.59%8.42%30.48%0.70%Verydissatisfied10.16%0.18%00%0%20.32%0.37%162.58%3.07%101.62%1.93%142.26%2.50%193.07%3.41%10.16%0.23%No opinion6610.66%7812.60%8012.92%9715.67%10216.48%599.53%619.85%19231.02%179

SOM AFFILIATION*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied436.95%16.35%386.14%19.49%447.11%21.46%518.24%23.72%508.08%22.42%467.43%28.57%355.65%25.36%396.30%25.32%569.05%27.86%6310.18%29.58%396.3024.38%6810.99%29.06%375.98%27.01%Satisfied15625.20%59.32%13722.13%70.26%14122.78%68.78%14623.59%67.91%14523.42%65.02%11017.77%68.32%9915.99%71.74%11218.09%72.73%13021.00%64.68%14122.78%66.20%11218.09%70.00%15525.04%66.24%9615.51%70.07%Dissatisfied4918.63%18.63%142.26%7.18%162.58%7.80%152.42%6.98%213.39%9.42%50.81%3.11%30.48%2.17%20.32%1.30%121.94%5.97%50.81%2.35%50.81%3.13%81.29%3.42%30.48%2.19%Verydissatisfied152.42%5.70%60.97%3.08%40.65%1.95%30.48%1.40%71.13%3.14%00%0%10.16%0.72%10.16%0.65%30.48%1.49%40.65%1.88%40.65%3.13%30.48%1.28%10.16%0.63%No opinion35657.51%42468.50%41466.88%40465.27%39663.97%45873.99%48177.71%46575.12%41867.53%40665.59%45974.1538562.2048277.87%180

SOM AFFILIATION*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied11218.09%35.11%6510.50%22.65%7612.28%26.03%365.82%31.58%235.17%32.32%396.30%30.71%406.46%27.03%619.85%33.33%579.21%27.27%Satisfied19932.15%62.38%15224.56%52.96%16626.82%58.85%7011.31%61.40%6210.02%62.63%7211.63%56.69%8613.89%58.11%11718.90%63.93%12920.84%61.72%Dissatisfied60.97%1.88%447.11%15.33%345.49%11.64%50.81%4.39%40.65%4.04%121.94%9.45%162.58%10.81%30.48%1.64%101.62%4.78%Verydissatisfied20.32%0.63%264.20%9.06%162.58%5.48%30.48%2.63%10.16%1.01%40.65%3.15%60.97%4.05%20.32%1.09%132.10%6.22%No opinion30048.4733253.63%32752.83%50581.58%52084.01%49279.48%47176.09%43670.44%43066.24%181

SOM AFFILIATION*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied10817.45%25.41%14924.07%42.69%11117.93%24.45%8413.57%17.57%7011.31%29.79%10617.12%19.44%9315.02%25.14%7011.31%20.11%Satisfied22235.86%52.24%18329.56%52.44%25841.68%56.83%23237.48%48.54%14523.42%61.70%21634.89%60.00%21033.93%56.76%18930.53%54.31%Dissatisfied6911.15%16.24%81.29%2.29%6210.02%13.66%11017.77%23.01%101.62%4.26%254.04%6.94%447.11%11.89%6510.50%18.68%Verydissatisfied264.20%6.12%91.45%2.58%233.72%5.07%528.40%10.88%101.62%4.26%132.10%3.61%233.72%6.22%243.88%6.90%No opinion19431.34%27043.62%16526.66%14122.78%38462.04%25941.84%24940.23%27143.78%182

SOM AFFILIATION*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied619.85%27.35%447.11%22.45%416.62%21.93%426.79%22.22%406.46%20.51%467.43%24.21%548.72%27.55%467.43%27.54%Satisfied14623.59%65.47%12019.39%61.22%11418.42%60.96%12219.71%64.55%10116.32%51.79%12620.36%66.32%11819.06%60.20%10717.29%64.07%Dissatisfied142.26%6.28%254.04%12.76%264.20%13.90%193.07%10.05%365.82%18.46%132.10%6.84%162.58%8.16%81.29%4.79%Verydissatisfied20.32%0.90%71.13%3.57%60.97%3.21%60.97%3.17%182.91%9.23%50.81%2.63%81.29%4.08%60.97%3.59%No opinion39663.97%42368.34%43269.79%43069.47%42468.50%42969.31%42368.34%45273.02%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied16025.85%34.33%12119.55%28.07%9515.35%19.23%Satisfied28145.40%60.30%25741.52%59.63%22937.00%46.36%Dissatisfied132.10%2.79%345.49%7.89%11218.09%22.67%Verydissatisfied121.94%2.58%193.07%4.41%589.37%11.74%No opinion15324.72%18830.37%12520.19183

SOM AFFILIATION*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied7912.76%20.73%7211.63%24.66%518.24%19.47%8012.92%17.51%609.69%22.64%8413.57%18.63%Satisfied18429.73%48.29%16626.82%56.85%15124.39%57.63%24940.23%54.49%15525.04%58.64%20432.96%45.23%Dissatisfied8413.57%22.05%345.49%11.64%355.65%13.36%8914.38%19.47%335.33%12.45%8714.05%19.29%Verydissatisfied345.49%8.92%203.23%6.85%254.04%9.54%396.30%8.53%172.75%6.42%7612.28%16.85%No opinion23838.45%32752.83%35757.67%16226.17%35457.19%16827.14%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied6310.18%21.88%579.21%21.92%528.40%21.49%386.14%22.62%508.08%25.13%497.92%19.76%477.59%25.68%487.75%21.52%Satisfied14523.42%50.35%14823.91%56.92%15424.88%63.64%10316.64%61.31%%11919.22%59.80%11318.26%45.56%11218.09%61.20%12520.19%56.05%Dissatisfied548.72%18.75%345.49%13.08%193.07%7.85%172.75%10.12%203.23%10.05%538.56%21.37%142.26%7.65%304.85%13.45%Verydissatisfied264.20%9.03%213.39%8.08%172.75%7.02%101.62%5.95%101.62%5.03%335.33%13.31%101.62%5.46%203.23%8.97%No opinion33153.4735958.00%37760.90%45172.86%42067.85%37159.94%43670.44%39663.97%184

Graduate School of NursingAffiliation(n=51)USU Reaccreditation Survey185

USU Reaccreditation Survey Overview: GSN Affiliation(n=51)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesF02 Services received from Learning Resources Center (LRC) 100.00F03 ASD In-House Mail Delivery 100.00F06 EHOS Safety in the work place 100.00F06 EHOS Response to potential environmental health concerns 100.00F07 Facilities Electrical system operation and maintenance 100.00F07 Facilities Painting 100.00F07 Facilities Lights replacement 100.00F07 Facilities Door repair 100.00F07 Facilities Key distribution or replacement 100.00F07 Facilities Pest Control 100.00F07 Facilities Renovations 100.00F10 LAM Protocol preparation 100.00F10 LAM Animal procurement 100.00F10 LAM Animal quality assurance and quarantine 100.00F10 LAM Animal housing and sanitation 100.00F10 LAM Animal health care 100.00F11 LRC Hours of operation 100.00F11 LRC Availability of staff assistance 100.00F11 LRC Quality of staff assistance 100.00F12 Logistics Laboratory Relocation/property movement 100.00F12 Logistics Dry Ice provisioning services 100.00F12 Logistics Outgoing shipping services (Federal Express) 100.00F12 Logistics Overall helpfulness and courtesy of Logistics staff members 100.00F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)100.00F13 MILPO Off-Duty Remunerative Employment Program 100.00F13 MILPO Support of ceremonial events 100.00F15 REA support of USU Merit Review Committee 100.00F11 LRC Training workshops 97.87F01 Procedures to provide feedback for Learning Resources Center (LRC) 97.73F07 Facilities Replacement of carpet or ceiling tiles 97.06F07 Facilities Flood/Leak services or cleanup 96.88F03 ASD Outgoing mail services 96.55F05 CTR Government Credit Card Services 96.00186

F15 REA identification of potential funding sources 96.00F02 Services received from Environmental Health and Occupational Safety(EHOS)95.65F03 ASD Courier Services 95.65C01 Protection of intellectual and academic freedom for civilian members 95.45F02 Services received from Logistics Office 95.24F12 Logistics Office Design and Furniture Installation/furniture support 95.24F13 MILPO Brigade Awards Program 95.24F12 Logistics Services/processes for return of items to vendors 94.12F02 Services received from General Counsel Office 93.75F02 Services received from Laboratory Animal Medicine (LAM) 93.75F12 Logistics Property Inventory Coordination 93.75F11 LRC Accessibility of electronic resources 93.62F04 CHR Benefits information 93.33F06 EHOS Personal occupational safety training 93.33F09 OGC Work-related legal advice 93.33F13 MILPO Command Sponsor Program 93.33F16 Security Office Personal Workplace Security and Safety 93.02F11 LRC Quality of study space 92.86F13 MILPO Processing leave requests 92.86F14 MDL Support of computerized testing development and implementation 92.59F02 Services received from Facilities Office 92.31F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)92.31B01 USU leadership’s communication to: the main campus USU community,including faculty (full-time and part-time), staff, students, HJF employees, 92.00other contractorsF14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences92.00F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)91.67F11 LRC Adequacy of electronic resources 91.49F02 Services received from Administrative Services Division (ASD) 91.43F15 REA monitoring of all regulatory compliance 91.30F01 Procedures to provide feedback for Administrative Services Division(ASD)91.18E01 Availability of facilities for Health Services 91.11F10 LAM Training relevant to animal research 90.91F12 Logistics Standard Gas cylinder and liquid nitrogen services 90.91C01 Protection of intellectual and academic freedom for uniformedmembers90.70E02 Quality of facilities for studying 90.70F01 Procedures to provide feedback for General Counsel Office 90.63F11 LRC Availability of study space 90.48187

F01 Procedures to provide feedback for Facilities Office 90.32F02 Services received from Civilian Human Resources Office 90.32F01 Procedures to provide feedback for Finance Office 90.00B02 Use feedback from faculty to address curriculum issues 90.00F01 Procedures to provide feedback for Logistics Office 90.00F05 CTR Technical advice and support 90.00F10 LAM Protocol veterinary pre-IACUC review 90.00F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)90.00F16 Security Office Processing Security Clearances 90.00F03 ASD Printing & Duplicating 89.74F02 Services received from Finance Office 89.66F03 ASD Passports, clearances and other travel services 89.47F12 Logistics Delivery of Purchased Supplies and Equipment 89.47F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 88.89F12 Logistics Specialty Gas ordering and delivery services 88.89F13 MILPO Dependent Care Program 88.89F14 MDL Computer-based grading of exams and statistical test analysis 88.89F13 MILPO Processing annual service member performance reports 88.46E02 Quality of facilities for health services 88.37F08 Finance Defense Travel System (DTS) support for processing travelclaims88.24F15 REA intramural grant program 88.00B03 Satisfied with opportunities to provide feedback about university issues 87.76F01 Procedures to provide feedback for Civilian Human Resources Office 87.50E02 Quality of facilities for research and scholarly activities 87.23F02 Services received from Security Office 87.18F08 Finance Budget preparation 86.96F01 Procedures to provide feedback for Military Personnel Office 86.67F02 Services received from Office of Research (REA) 86.67F14 MDL Issue of instructional materials to students 86.36E01 Availability of facilities for studying 86.05B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF85.71employees, other contractorsF04 CHR Performance management 85.71F04 CHR Employee Assistance Program (EAP) 85.71F15 REA pre-award administration 85.71E01 Availability of facilities for teaching 85.11F02 Services received from Military Personnel Office 84.85F15 REA administration of the Institutional Review Board (IRB) 84.00B02 Use feedback from staff to address curriculum issues staff 83.33F05 CTR Contract Maintenance 83.33188

F08 Finance Budget allocation 83.33F08 Finance Processing finance transactions 83.33D03 Appropriate number of senior administrators 82.93F08 Finance Defense Travel System (DTS) support for submitting travelorders82.86F04 CHR Training/career development opportunities 82.76F04 CHR Recruitment of new employees 82.14D01 Satisfaction with timeliness of organizational decision-making 81.63D02 Turnover of Senior Administrators has not adversely affected universityplanning or operations81.58B02 Use feedback from students to address curriculum issues students 81.40B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal81.25nursing chiefs, DoD and VA health-care professionals) and general publicF01 Procedures to provide feedback for Office of Research (REA) 81.25E01 Availability of facilities for research and scholarly activities 80.85F13 MILPO Assistance with military pay issues 80.00F16 Security Office Parking Management 79.55F15 REA grant award and receipt 78.95E02 Quality of facilities for recreational and social activities 78.38E01 Availability of facilities for recreational and social activities 77.78F03 ASD Records Management and USU Instructions 77.78F01 Procedures to provide feedback for Contracting Office 77.27E02 Quality of facilities for teaching 77.08F01 Procedures to provide feedback for Security Office 75.68F07 Facilities HVAC (ventilation and temperature control) 75.61D01 Satisfaction with effectiveness of organizational decision-making 75.51F15 REA post-award administration 75.00F02 Services received from Multidisciplinary Labs (MDL) 74.19F04 CHR Promotion actions 74.07F02 Services received from Contracting Office 73.91F14 MDL Temporary loan of audiovisual equipment 73.68F05 CTR Contract Preparation 73.68F12 Logistics Medical and Computer Equipment Repair Services 72.73F09 OGC Support for MOU Development 72.00F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 71.43F17 IT Research/Scholarship (e.g., data collection, management, analysis) 69.23F17 IT Administrative management tasks (e.g., budgets, travel) 68.97F17 IT Communication (e.g., email) 68.89F14 MDL Centralized scheduling of classrooms and conference rooms 67.65F01 Procedures to provide feedback for University Registrar 66.67F14 MDL Student Lab Support - logistical and technical support of studentteaching66.67189

D03 Appropriate number of faculty 63.83F02 Services received from University Registrar 63.64F18 REG Creation of class/course rosters 62.50F17 IT Registrar functions (student records management) 62.07F17 IT Helpdesk 61.70F13 MILPO Assistance with military personnel issues 60.00F18 REG Electronic submission of student grades 58.82F01 Procedures to provide feedback for University Information Technology(IT)57.78F02 Services received from University Information Technology (IT) 56.25F17 IT Teaching 55.00F18 REG Submitting student name changes online 53.85F18 REG Reviewing grade information online 50.00D03 Appropriate number of support staff 47.83F18 REG Online access and review of grade transcript 45.71F18 REG Online application to educational programs 43.33F18 REG Enrolling in courses online 40.00F14 MDL AV Technical support of classroom teaching and conferences 37.50F18 REG Online view of course offerings 37.50190

GSN AFFILIATIONUSU Reaccreditation Survey 2012 Results –GSN Affiliation (n=51)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 0 (0%)School of Medicine (including SOM graduate programs) 0 (0%)Graduate School of Nursing (GSN) 51 (100%)Postgraduate Dental College (PDC) 0 (0%)Armed Forces Radiobiology Research Institute (AFRRI) 0 (0%)Henry M. Jackson Foundation (HJF) 0 (0%)Other contractor (e.g., Corbin) 0 (0%)Primary Affiliation51, 100%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)191

GSN AFFILIATION*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 21 (41.18%)Faculty part-time 1 (1.96%)Faculty adjunct 0 (0%)Staff 8 (15.69%)Senior Administrator (e.g., department chairs, deans, vice presidents) 5 (9.80%)SOM- medical student 0 (0%)SOM - graduate student 0 (0%)GSN student – MSN 8 (15.69%)GSN student – PhD 8 (15.69%)PDC student 0 (0%)Primary RoleFaculty full-time0, 0%Faculty part-time8, 16%Faculty adjunctStaff8, 16%21, 41%Senior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical student0, 0%0, 0%5, 10%SOM - graduate studentGSN student – MSN8, 15%0, 0%1, 2%GSN student – PhDPDC student192

GSN AFFILIATION*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 47 (92.16%)Within 50-mile radius of USU main campus 2 (3.92%)Outside 50-mile radius of USU main campus 2 (3.92%)2, 4% 2, 4% Location of WorkUSU main campus47, 92%Within 50-mile radius ofUSU main campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all2752.94%54.00%919.65%32.14%1223.53%37.50%1937.25%38.00%1529.41%53.57%1427.45%43.75%47.84%8.00%35.88%10.71%611.76%18.75%00%0%11.96%3.57%00%0%Noopinion11.96%)2345.10%1937.25%193

GSN AFFILIATION*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all1835.29%45.00%817%26.67%1631.37%37.21%1835.29%45.00%1733.33%56.67%1937.25%44.19%47.84%10.00%47.84%13.33%611.76%13.95%00%0%11.96%3.33%23.92%4.65%Noopinion1121.57%2141.18%815.69%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion1223.53%24.49%3160.78%63.27%47.84%8.16%23.92%4.08%23.92%194

GSN AFFILIATIONC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all2549.02%58.14%2854.90%63.64%1427.45%32.56%1427.45%31.82%35.88%6.98%23.92%4.55%11.96%2.33%00%0%Noopinion815.69%713.73%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all1019.61%20.41%1121.57%22.45%3058.82%61.222650.98%53.06%713.73%14.29%917.65%18.37%23.92%4.08%35.88%6.12%Noopinion23.92%23.92%195

GSN AFFILIATION*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion713.73%18.42%3160.78%81.58%1325.49%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many713.73%17.07%243.14%4.35%47.84%8.51%Aboutright3466.67%82.93%2243.14%47.83%3058.82%63.83%Too few00%0%2243.14%47.83%1325.49%27.66%Noopinion1019.61%59.80%47.84%196

GSN AFFILIATIONE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied1529.41%31.91%1529.41%34.88%1121.57%23.40%1631.37%35.56%1223.53%33.33%Satisfied2549.02%53.19%2243.14%51.16%2752.94%57.45%2549.02%55.56%1631.37%44.44%Dissatisfied611.76%12.77%59.80%11.63%815.69%17.02%47.84%8.89%59.80%13.89%Verydissatisfied11.96%2.13%11.96%2.33%11.96%2.13%00%0%35.88%8.33%No opinion47.84%815.69%47.84%611.76%1529.41%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied1529.41%31.25%1325.49%30.23%1325.49%27.66%1529.41%34.88%1121.57%29.73%Satisfied2243.14%45.83%2650.98%60.47%2854.90%59.57%2345.10%53.49%1835.29%48.65%Dissatisfied1019.61%20.83%35.88%6.98%611.76%12.77%47.84%9.30%59.80%13.51%Verydissatisfied11.96%2.08%11.96%2.33%00%0%11.96%2.33%35.88%8.11%No opinion35.88%815.69%47.84%815.69%1427.45%197

GSN AFFILIATIONF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied47.84%11.76%59.80%15.63%35.88%13.64%47.84%16.67%59.80%16.13%23.92%6.67%815.69%25.00%59.80%27.78%1733.33%38.64%35.88%15.00%59.80%16.67%35.88%8.57%59.80%15.63%59.80%13.51%59.80%15.15%35.88%6.67%Satisfied2752.94%79.41%2345.10%71.88%1427.45%63.64%1835.29%75.00%2345.10%74.19%2549.02%83.33%2141.18%65.63%1121.57%61.11%2650.98%59.09%1529.41%75.00%2141.18%70.00%2243.14%62.86%2141.18%65.63%2345.10%62.16%1733.33%51.52%2345.10%51.11%Dissatisfied23.92%5.88%23.92%6.25%23.92%9.09%11.96%4.17%23.92%6.45%11.96%3.33%11.96%3.13%23.92%11.11%11.96%2.27%23.92%10.00%23.92%6.67%611.76%17.14%35.88%9.38%815.69%21.62%815.69%24.24%917.65%20.00%Verydissatisfied11.96%2.94%23.92%6.25%35.88%13.64%11.96%4.17%11.96%3.23%23.92%6.67%23.92%6.25%00%0%00%0%00%0%23.92%6.67%47.84%11.43%35.88%9.38%11.96%2.70%35.88%9.09%1019.76%22.22%No opinion1733.33%1937.25%2954.86%2752.94%2039.22%2141.18%1937.25%3364.71%713.73%3160.78%2141.18%1631.37%1937.25%1427.45%1835.29%611.76%198

GSN AFFILIATION*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied47.84%11.43%545.10%16.13%35.88%13.04%59.80%21.74%611.76%23.08%59.80%17.24%1019.61%31.25%47.84%25.00%2243.14%47.83%59.80%23.81%917.65%27.27%35.88%9.68%917.65%30.00%713.73%17.95%35.88%6.25%59.80%15.15%Satisfied2854.90%80.00%2345.10%74.19%1427.45%60.87%1733.33%73.91%1835.29%69.23%2141.18%72.41%2039.22%62.50%1121.57%68.75%2447.16%52.17%151.96%71.43%1937.25%57.58%2039.22%64.52%1733.33%56.67%2752.94%69.23%2447.06%50.00%1631.37%48.48%Dissatisfied23.92%5.71%11.96%3.23%35.88%13.04%00%0%23.92%7.69%23.92%6.90%00%0%00%0%00%0%11.96%4.76%35.88%9.09%47.84%12.90%11.96%3.33%47.84%10.26%1223.53%25.00%731.37%21.21%Verydissatisfied11.96%2.86%23.92%6.45%35.88%13.04%11.96%4.35%00%0%11.96%3.45%22.92%6.25%11.96%6.25%00%0%00%0%23.92%6.06%47.84%12.90%35.88%10.00%11.96%2.56%917.65%18.75%59.80%15.15%No opinion1631.37%2039.22%2854.90%2854.90%2549.02%2243.14%1937.25%3568.63%59.80%3058.82%1835.29%2039.22%2141.18%1223.53%35.88%1835.29%199

GSN AFFILIATION*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied59.80%18.52%713.73%17.95%611.76%20.00%611.76%20.69%611.76%26.09%47.84%21.05%Satisfied1631.37%59.26%2854.90%71.79%2447.06%80.00%2243.14%75.86%1631.37%69.57%1325.49%68.42%Dissatisfied59.80%18.52%47.84%10.26%00%0%11.96%3.45%11.96%4.35%23.92%10.53%Verydissatisfied11.96%3.70%00%0%00%0%00%0%00%0%00%0%No opinion2447.06%1223.53%2141.18%2243.14%2854.90%3262.75%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied59.80%17.86%47.84%14.81%611.76%20.69%47.84%14.29%713.73%23.33%35.88%14.29%Satisfied1835.29%64.29%1631.37%59.26%1835.29%62.07%2039.22%71.43%2141.18%70.00%1529.41%71.43%Dissatisfied23.92%7.14%23.92%7.41%35.88%10.34%23.92%7.14%11.96%3.33%11.96%4.76%Verydissatisfied35.88%10.71%59.80%18.52%23.92%6.90%23.92%7.14%11.96%3.33%23.92%9.52%No opinion2345.10%2447.06%2243.14%2345.10%2141.18%3058.82%200

GSN AFFILIATION* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied23.92%10.00%59.80%20.00%23.92%10.53%23.92%11.11%Satisfied1631.37%80.00%1937.25%76.00%1223.53%63.16%1325.49%72.22%Dissatisfied11.96%5.00%00%0%11.96%5.26%11.96%5.56%Verydissatisfied11.96%5.00%11.96%4.00%47.84%21.05%23.92%5.56%No opinion3160.78%2650.98%3262.75%3364.71%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied917.65%25.71%815.69%26.67%917.65%31.03%Satisfied2650.98%74.29%2039.22%66.67%2039.22%68.97%Dissatisfied00%0%11.96%3.33%00%0%Verydissatisfied00%0%11.96%3.33%00%0%No opinion1631.37%2141.18%2243.14%201

GSN AFFILIATION*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied815.6919.51%713.73%19.92%815.69%2353%917.65%25.00%1019.61%28.57%815.69%25.00%815.69%25.00%1019.61%31.25%713.73%24.14%713.73%21.88%Satisfied2345.10%56.10%3058.82%81.08%2549.02%73.53%2752.94%75.00%2549.02%71.43%2345.10%71.88%2447.06%75.00%2243.14%68.75%2243.14%75.86%2549.02%78.13%Dissatisfied917.65%21.95%00%0%11.96%2.94%00%0%00%0%11.96%3.13%00%0%00%0%00%0%00%0%Verydissatisfied11.96%2.44%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion1019.61%1427.45%1733.33%1529.41%1631.37%1937.25%1937.25%1937.25%2243.14%1937.25%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied47.84%17.39%23.92%8.33%47.84%16.67%1121.57%31.43%1121.57%32.35%Satisfied1637.37%69.57%1835.29%75.00%1631.37%66.67%1835.29%51.43%1937.25%55.88%Dissatisfied23.92%8.70%23.92%8.33%23.92%8.33%59.80%14.29%35.88%8.82%Verydissatisfied11.96%4.35%23.92%8.33%23.92%8.33%11.96%2.86%11.96%2.94%No opinion2854.90%2752.94%2752.94%1631.37%1733.33%202

GSN AFFILIATION*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied1121.57%36.67%611.76%24.00%Satisfied1733.33%56.67%1223.53%48.00%Dissatisfied11.96%3.33%35.88%12.00%Verydissatisfied11.96%3.33%47.84%16.00%No opinion2141.18%2650.98%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied35.88%30.00%59.80%50.00%23.92%20.00%23.92%2.22%23.92%2.22%23.92%2.22%47.84%36.36%35.88%30.00%Satisfied713.73%70.00%47.84%40.00%816.69%80.00%713.73%77.78%713.73%77.78%713.73%77.78%611.76%54.55%611.76%60.00%Dissatisfied00%0%11.96%10.00%00%0%00%0%00%0%00%0%11.96%9.09%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%11.96%10.00%No opinion4180.39%4180.39%4180.39%4282.35%4282.35%4282.35%4078.43%4180.39%203

GSN AFFILIATION*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied3058.82%62.50%3058.82%63.83%3058.82%63.83%2243.14%52.38%2243.14%52.38%2243.14%46.81%1937.25%40.43%2752.94%57.45%Satisfied1835.29%37.50%1733.33%36.17%1733.33%36.17%1733.33%40.48%1631.37%38.10%2243.14%46.81%2447.06%51.06%1937.25%40.43%Dissatisfied00%0%00%0%00%0%23.92%4.76%35.88%7.14%35.88%6.38%47.84%00%0%Verydissatisfied00%0%00%0%00%0%11.96%2.38%11.96%2.38%00%0%00%0%11.96%2.13%No opinion35.88%47.84%47.84%917.65%917.65%47.84%47.84%47.84%204

GSN AFFILIATION*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied59.80%22.73%47.84%28.57%35.88%18.75%59.80%23.81%59.80%26.32%35.88%27.27%23.92%22.22%47.84%36.36%47.84%30.77%611.76%31.58%59.80%29.41%611.76%30.00%35.88%30.00%Satisfied1121.57%50.00%1019.61%71.43%1223.53%75.00%1529.41%71.43%1223.53%63.16%713.73%63.64%611.76%66.67%713.73%63.64%816.69%61.54%1325.49%68.42%1121.57%64.71%1427.45%70.00%713.73%70.00%Dissatisfied47.84%18.18%00%0%11.96%6.25%11.96%4.76%23.92%10.53%11.96%9.09%11.96%11.11%00%0%11.96%7.69%00%0%11.96%5.88%00%0%00%0%Verydissatisfied23.92%9.09%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion2956.86%3772.55%3568.63%3058.82%3262.75%4078.43%4282.35%4078.43%3874.51%3262.75%3466.67%3160.78%4180.39%205

GSN AFFILIATION*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied1121.57%39.29%611.76%30.00%611.76%24.00%47.84%44.44%47.84%40.00%59.80%33.33%713.73%33.33%1019.61%38.46%713.73%26.92%Satisfied1529.41%53.57%1019.61%50.00%917.65%36.00%47.84%44.44%611.76%60.00%917.65%60.00%1325.49%61.90%1631.37%61.54%1631.37%61.54%Dissatisfied11.96%3.57%35.88%15.00%815.69%32.00%11.96%11.11%00%0%11.96%6.67%00%0%00%0%35.88%11.54%Verydissatisfied11.96%3.57%11.96%5.00%23.92%8.00%00%0%00%0%00%0%11.96%4.76%00%0%00%0%No opinion2345.10%3160.78%3650.98%4282.35%4180.39%3670.59%3058.82%2549.02%2549.02%206

GSN AFFILIATION*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied59.80%16.67%815.69%32.00%47.84%11.76%47.84%10.00%35.88%15.79%59.80%22.73%713.73%25.93%611.76%22.22%Satisfied1529.41%50.00%1529.41%60.00%1937.25%55.88%1121.57%27.50%1121.57%57.89%1427.45%22.73%1733.33%62.96%1927.25%70.37%Dissatisfied713.73%23.33%23.92%8.00%917.65%26.47%1121.57%27.50%47.84%21.05%35.88%13.64%35.88%11.11%23.92%7.41%Verydissatisfied35.88%10.00%00%0%23.92%26.47%1427.45%35.00%11.96%5.26%00%0%00%0%00%0%No opinion2141.18%2650.98%1733.33%1121.57%3262.75%2956.86%2447.06%2447.06%207

GSN AFFILIATION*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied713.73%28.00%611.76%28.57%59.80%25.00%59.80%26.32%611.76%24.00%611.76%26.09%815.69%32.00%611.76%28.57%Satisfied1733.33%68.00%1223.53%57.14%1019.61%50.00%1019.61%52.63%1529.41%60.00%1529.41%65.22%1427.45%56.00%1529.41%71.43%Dissatisfied11.96%4.00%11.96%4.76%35.88%15.00%23.92%10.53%47.84%16.00%11.96%4.35%35.88%12.00%00%0%Verydissatisfied00%0%23.92%9.52%23.92%10.00%23.92%10.53%00%0%11.96%4.35%00%0%00%0%No opinion2650.98%3058.82%3160.78%3262.75%2650.98%2854.90%2650.98%3058.82%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied1019.61%23.26%1019.61%25.00%1019.61%22.73%Satisfied3058.82%69.77%2650.98%65.00%2549.02%56.82%Dissatisfied23.92%4.65%35.88%7.50%47.84%9.09%Verydissatisfied11.96%2.33%11.96%2.50%59.80%11.36%No opinion816.69%1121.57%713.73%208

GSN AFFILIATION*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied35.88%7.50%23.92%6.90%35.88%11.54%816.69%17.78%3I5.88%10.34%611.76%12.77%Satisfied1937.25%47.50%1631.37%55.17%1529.41%57.69%2345.10%51.11%1733.33%58.62%2345.10%48.94%Dissatisfied1223.53%30.00%47.84%13.79%47.84%15.38%713.73%15.56%59.80%17.24%917.65%19.15%Verydissatisfied611.76%15.00%713.73%24.14%47.84%15.38%713.73%15.56%47.84%13.79%917.65%19.15%No opinion1121.57%2243.14%2549.02%611.76%2213.14%47.84%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied611.76%17.65%47.84%11.76%47.84%12.50%47.84%15.38%35.88%10.00%59.80%14.29%47.84%13.33%47.84%12.50%Satisfied1121.57%32.35%1631.37%47.06%1631.37%50.00%1019.61%38.46%917.65%30.00%1121.57%31.43%917.65%30.00%815.69%25.00%Dissatisfied815.69%23.53%611.76%17.65%47.84%12.5047.84%15.38%611.76%20.00%917.65%25.71%713.73%23.33%611.76%18.75%Verydissatisfied917.65%26.47%815.69%23.53%815.69%25.00%815.69%30.77%1223.53%40.00%1025.71%28.57%1019.61%33.33%1427.45%43.75%No opinion1733.33%1733.33%1937.25%2549.02%2141.18%1628.57%2141.18%1937.25%209

Postgraduate DentalCollege Affiliation(n=21)USU Reaccreditation Survey210

USU Reaccreditation Survey Overview: PDC Affiliation(n=21)Ratings for all questions, ranked by percent of respondents expressing an opinionwith a positive response (Very Well + Fairly Well / Very Satisfied + Satisfied /About Right):Section, Question, & Description% PositiveResponsesD02 Turnover of Senior Administrators has not adversely affected universityplanning or operations100.00E01 Availability of facilities for teaching 100.00E01 Availability of facilities for Health Services 100.00E02 Quality of facilities for health services 100.00F01 Procedures to provide feedback for Environmental Health andOccupational Safety (EHOS)100.00F01 Procedures to provide feedback for Military Personnel Office 100.00F01 Procedures to provide feedback for Office of Research (REA) 100.00F01 Procedures to provide feedback for Security Office 100.00F02 Services received from Environmental Health and Occupational Safety(EHOS)100.00F02 Services received from Learning Resources Center (LRC) 100.00F02 Services received from Military Personnel Office 100.00F02 Services received from Multidisciplinary Labs (MDL) 100.00F02 Services received from Office of Research (REA) 100.00F02 Services received from Security Office 100.00F03 ASD Printing & Duplicating 100.00F03 ASD Courier Services 100.00F03 ASD Passports, clearances and other travel services 100.00F04 CHR Training/career development opportunities 100.00F04 CHR Employee Assistance Program (EAP) 100.00F06 EHOS Safety in the work place 100.00F06 EHOS Personal occupational safety training 100.00F06 EHOS Response to potential environmental health concerns 100.00F08 Finance Defense Travel System (DTS) support for processing travelclaims100.00F09 OGC Work-related legal advice 100.00F09 OGC Support for MOU Development 100.00F10 LAM Protocol preparation 100.00F10 LAM Protocol veterinary pre-IACUC review 100.00F10 LAM Animal procurement 100.00F10 LAM Animal quality assurance and quarantine 100.00F10 LAM Training relevant to animal research 100.00F11 LRC Hours of operation 100.00211

F11 LRC Availability of staff assistance 100.00F11 LRC Quality of staff assistance 100.00F12 Logistics Property Inventory Coordination 100.00F12 Logistics Standard Gas cylinder and liquid nitrogen services 100.00F12 Logistics Specialty Gas ordering and delivery services 100.00F12 Logistics Dry Ice provisioning services 100.00F12 Logistics Outgoing shipping services (Federal Express) 100.00F12 Logistics Overall helpfulness and courtesy of Logistics staff members 100.00F13 MILPO Processing leave requests 100.00F13 MILPO Assistance with military pay issues 100.00F13 MILPO Assistance with military personnel issues 100.00F13 MILPO Dependent Care Program 100.00F13 MILPO Off-Duty Remunerative Employment Program 100.00F13 MILPO Command Sponsor Program 100.00F13 MILPO Brigade Awards Program 100.00F13 MILPO Support of ceremonial events 100.00F13 MILPO Processing annual service member performance reports 100.00F14 MDL Centralized scheduling of classrooms and conference rooms 100.00F14 MDL Temporary loan of audiovisual equipment 100.00F14 MDL Computer-based grading of exams and statistical test analysis 100.00F14 MDL Support of computerized testing development and implementation 100.00F15 REA identification of potential funding sources 100.00F15 REA pre-award administration 100.00F15 REA post-award administration 100.00F15 REA grant award and receipt 100.00F15 REA intramural grant program 100.00F15 REA support of USU Merit Review Committee 100.00F16 Security Office Processing Security Clearances 100.00F17 IT Registrar functions (student records management) 100.00F17 IT Research/Scholarship (e.g., data collection, management, analysis) 100.00F17 IT Communication (e.g., email) 100.00F18 REG Creation of class/course rosters 100.00F18 REG Submitting student name changes online 100.00F18 REG Enrolling in courses online 100.00F01 Procedures to provide feedback for Contracting Office 100.00F01 Procedures to provide feedback for Finance Office 100.00F01 Procedures to provide feedback for General Counsel Office 100.00F01 Procedures to provide feedback for Laboratory Animal Medicine (LAM) 100.00F01 Procedures to provide feedback for Logistics Office 100.00F01 Procedures to provide feedback for Multidisciplinary Labs (MDL) 100.00F01 Procedures to provide feedback for University Registrar 100.00212

F01 Procedures to provide feedback for University Information Technology(IT)100.00F02 Services received from Contracting Office 100.00F02 Services received from Finance Office 100.00F02 Services received from General Counsel Office 100.00F02 Services received from Laboratory Animal Medicine (LAM) 100.00F02 Services received from Logistics Office 100.00F02 Services received from University Information Technology (IT) 100.00F02 Services received from University Registrar 100.00F03 ASD Outgoing mail services 100.00F04 CHR Performance management 100.00F04 CHR Benefits information 100.00F05 CTR Technical advice and support 100.00F05 CTR Government Credit Card Services 100.00F05 CTR Contract Preparation 100.00F05 CTR Contract Maintenance 100.00F08 Finance Processing finance transactions 100.00F10 LAM Animal housing and sanitation 100.00F10 LAM Animal health care 100.00F10 LAM administration of the Institutional Animal Care and UseCommittee (IACUC)100.00F11 LRC Training workshops 100.00F14 MDL Issue of instructional materials to students 100.00F16 Security Office Personal Workplace Security and Safety 100.00E02 Quality of facilities for teaching 93.33E02 Quality of facilities for research and scholarly activities 93.33E01 Availability of facilities for research and scholarly activities 92.31E01 Availability of facilities for studying 92.31B02 Use feedback from faculty to address curriculum issues 91.67B01 USU leadership’s communication to: the main campus USU community,including faculty (full-time and part-time), staff, students, HJF employees, 91.67other contractorsB02 Use feedback from staff to address curriculum issues staff 90.91B02 Use feedback from students to address curriculum issues students 90.91D01 Satisfaction with timeliness of organizational decision-making 90.00D01 Satisfaction with effectiveness of organizational decision-making 90.00E01 Availability of facilities for recreational and social activities 90.00E02 Quality of facilities for recreational and social activities 90.00D03 Appropriate number of faculty 88.89C01 Protection of intellectual and academic freedom for civilian members 87.50F01 Procedures to provide feedback for Administrative Services Division(ASD)87.50F01 Procedures to provide feedback for Learning Resources Center (LRC) 87.50213

F11 LRC Quality of study space 87.50F11 LRC Availability of study space 87.50F12 Logistics Medical and Computer Equipment Repair Services 87.50F17 IT Teaching 87.50F17 IT Administrative management tasks (e.g., budgets, travel) 87.50C01 Protection of intellectual and academic freedom for uniformedmembers86.67B03 Satisfied with opportunities to provide feedback about university issues 85.71E02 Quality of facilities for studying 85.71D03 Appropriate number of senior administrators 85.71F01 Procedures to provide feedback for Facilities Office 85.71F02 Services received from Administrative Services Division (ASD) 85.71F02 Services received from Facilities Office 85.71F03 ASD In-House Mail Delivery 85.71F07 Facilities Electrical system operation and maintenance 85.71F07 Facilities Lights replacement 85.71F08 Finance Defense Travel System (DTS) support for submitting travelorders85.71F12 Logistics Laboratory Relocation/property movement 85.71F12 Logistics Office Design and Furniture Installation/furniture support 85.71F14 MDL Anatomical Teaching Support - instructional support of theanatomical sciences85.71F15 REA monitoring of all regulatory compliance 85.71F18 REG Reviewing grade information online 85.71F18 REG Electronic submission of student grades 85.71B01 USU leadership’s communication to: the USU constituents (militaryhealth system, military hospitals, medical military command, Federal84.62nursing chiefs, DoD and VA health-care professionals) and general publicF01 Procedures to provide feedback for Civilian Human Resources Office 83.33F02 Services received from Civilian Human Resources Office 83.33F03 ASD Records Management and USU Instructions 83.33F07 Facilities Flood/Leak services or cleanup 83.33F08 Finance Budget preparation 83.33F08 Finance Budget allocation 83.33F14 MDL Student Lab Support - logistical and technical support of studentteaching83.33F18 REG Online access and review of grade transcript 83.33F18 REG Online application to educational programs 83.33F18 REG Online view of course offerings 83.33F04 CHR Recruitment of new employees 80.00F04 CHR Promotion actions 80.00B01 USU leadership’s communication to: the USU community outside maincampus, including off-site faculty (e.g., at teaching hospitals), staff, HJF78.57employees, other contractors214

F11 LRC Accessibility of electronic resources 75.00F12 Logistics Delivery of Purchased Supplies and Equipment 75.00F12 Logistics Organizational clothing support (scrubs/surgical linen; labcoats)75.00F12 Logistics Services/processes for return of items to vendors 75.00F15 REA administration of the Institutional Review Board (IRB) 75.00F07 Facilities HVAC (ventilation and temperature control) 71.43F07 Facilities Door repair 71.43F07 Facilities Key distribution or replacement 71.43F07 Facilities Renovations 71.43F12 Logistics Calibration Services for Test, Measurement and DiagnosticEquipment (TMDE)71.43F14 MDL AV Technical support of classroom teaching and conferences 71.43D03 Appropriate number of support staff 66.67F07 Facilities Pest Control 66.67F16 Security Office Parking Management 66.67F11 LRC Adequacy of electronic resources 62.50F17 IT Helpdesk 62.50F07 Facilities Replacement of carpet or ceiling tiles 57.14F07 Facilities Painting 57.14215

PDC AFFILIATIONUSU Reaccreditation Survey 2012 Results –PDC Affiliation (n=21)Report Prepared by the Office of Accreditation and Organizational Assessment 18 JUNE 2012This survey is an important part of the USU self-study that is required for the Middle States Commission on HigherEducation reaccreditation review that occurs every 10 years. This process is required for USU (and other universities andcolleges) to maintain accreditation as an academic degree-granting institution.Please respond to all questions. Your responses will be confidential and your identity will remain anonymous.We value your participation. Thank you.A) DEMOGRAPHICS*01: Please indicate your primary affiliation at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)University (but not a specific School or College) 0 (0%)School of Medicine (including SOM graduate programs) 0 (0%)Graduate School of Nursing (GSN) 0 (0%)Postgraduate Dental College (PDC) 21 (100%)Armed Forces Radiobiology Research Institute (AFRRI) 0 (0%)Henry M. Jackson Foundation (HJF) 0 (0%)Other contractor (e.g., Corbin) 0 (0%)Primary Affiliation21, 100%University (but not a specificSchool or College)School of Medicine (includingSOM graduate programs)Graduate School of Nursing(GSN)Postgraduate Dental College(PDC)Armed Forces RadiobiologyResearch Institute (AFRRI)Henry M. Jackson Foundation(HJF)Other contractor (e.g., Corbin)216

PDC AFFILIATION*02: Please indicate your primary role at USU:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)Faculty full-time 11 (52.38%)Faculty part-time 0 (0%)Faculty adjunct 2 (9.52%)Staff 0 (0%)Senior Administrator (e.g., department chairs, deans, vice presidents) 2 (9.52%)SOM- medical student 0 (0%)SOM - graduate student 1 (4.76%)GSN student – MSN 0 (0%)GSN student – PhD 0 (0%)PDC student 5 (23.81%)Primary RoleFaculty full-timeFaculty part-timeFaculty adjunct5, 24%Staff0, 0%0, 0%0, 0%1, 5%2, 10%11, 52%Senior Administrator (e.g.,department chairs, deans, vicepresidents)SOM- medical studentSOM - graduate studentGSN student – MSN0, 0%2, 9%0, 0%GSN student – PhDPDC student217

PDC AFFILIATION*03: Where do you do most of your USU-related work:Please choose only one of the following:Subgroup Respondents(Percentage ofSubgroup)USU main campus 3 (14.29%)Within 50-mile radius of USU main campus 11 (52.38%Outside 50-mile radius of USU main campus 7 (33.33%)Location of Work7, 33%3, 14%11, 53%USU main campusWithin 50-mile radius of USUmain campusOutside 50-mile radius ofUSU main campusB) COMMUNICATION*01: In general, how well does the USU leadership communicate the status ofimportant issues to:the main campus USU community,including faculty (full-time andpart-time), staff, students, HJFemployees, other contractorsthe USU community outside maincampus, including off-site faculty(e.g., at teaching hospitals), staff,HJF employees, other contractorsthe USU constituents (militaryhealth system, military hospitals,medical military command, Federalnursing chiefs, DoD and VA healthcareprofessionals) and generalpublicVery well Fairly well Minimally Not at all838.10%66.67%733.33%50.00%628.57%46.15%314.29%25.00%419.05%28.57%523.81%38.46%00%0%29.52%14.29%14.76%7.69%14.76%8.33%14.76%7.14%14.76%7.69%Noopinion942.86%733.33%838.10%218

PDC AFFILIATION*02: In your opinion, how well does USU use feedback from the followinggroups to address curriculum issues?FacultyStaffStudentsVery well Fairly well Minimally Not at all628.57%50.00%523.81%45.45%628.57%54.55%523.81%41.67%523.81%45.45%419.05%36.36%00%0%00%0%00%0%14.76%8.33%14.76%9.09%14.76%9.09%Noopinion942.86%1047.62%1047.62%*03: How satisfied are you with your opportunities to provide feedback aboutuniversity issues?Please choose only one of the following:Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedNo opinion942.86%64.29%314.29%21.43%14.76%7.14%14.76%7.14%733.33%219

PDC AFFILIATIONC) INTELLECTUAL AND ACADEMIC FREEDOM*01: In your opinion, how well are the intellectual and academic freedom of thefollowing USU members protected from harassment or inappropriate pressures?Please choose the appropriate response for each item:Uniformed MembersCivilian MembersVery well Fairly well Minimally Not at all1047.62%66.67%628.57%75.00%314.29%20.00%14.76%12.50%00%0%14.76%12.50%29.52%13.33%00%0%Noopinion628.57%1361.90%D) UNIVERSITY OPERATIONS*01: How satisfied are you with:Please choose the appropriate response for each item:timeliness of organizationaldecision-makingeffectiveness of organizationaldecision-makingVery well Fairly well Minimally Not at all314.29%30.00%419.05%40.00%628.57%60.00%523.81%50.00%14.76%10.00%14.76%10.00%00%0%00%0%Noopinion1152.38%1152.38%220

PDC AFFILIATION*02: In your opinion, has turnover of senior administrators (e.g., president, vicepresidents, deans, department chairs) adversely affected university planning oroperations?Please choose only one of the following:YesNoNo Opinion00%0%628.57%100%1571.43%*03: In your opinion, how appropriate are the numbers of people in the followingcategories for the effective operation of the university:Please choose the appropriate response for each item:Senior administratorsSupport staffFacultyToo many14.76%14.29%14.76%11.11%00%0%Aboutright628.57%85.71%628.57%66.67%838.10%88.89%Too few00%0%29.52%22.22%14.76%11.11%Noopinion1466.67%1257.14%1257.14%221

PDC AFFILIATIONE) FACILITIES*01: How satisfied are you with the availability of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied523.81%35.71%419.05%30.77%523.81%38.46%628.57%54.55%523.81%50.00%Satisfied942.86%64.29%838.10%64.54%733.33%53.85%523.81%45.45%419.05%40.00%Dissatisfied00%0%14.76%7.69%00%0%00%0%00%0%Verydissatisfied00%0%00%0%14.76%7.69%00%0%14.76%10.005No opinion733.33%838.10%838.10%1047.62%1152.38%*02: How satisfied are you with the quality of facilities for:Please choose the appropriate response for each item:TeachingStudyingResearch and scholarly activitiesHealth servicesRecreational and social activitiesVerysatisfied628.57%40.00%314.29%21.43%419.05%26.67%419.05%36.36%523.81%50.00%Satisfied838.10%53.33%942.86%64.29%1047.62%66.67%733.33%63.64%419.05%40.00%Dissatisfied00%0%14.76%7.14%00%0%00%0%00%0%Verydissatisfied14.76%6.67%14.76%7.14%14.76%6.67%00%0%14.76%10.00%No opinion628.57%733.33%628.57%1047.62%1152.38%222

PDC AFFILIATIONF) CUSTOMER SERVICE*01: How satisfied are you with the procedures available for you to providefeedback about services provided by:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity RegistrarUniversity Information Technology(IT)Verysatisfied29.52%25.00%29.52%33.33%29.52%33.33%29.52%28.57%29.52%28.57%29.52%33.33%29.52%33.33%29.52%33.33%29.52%25.00%29.52%33.33%29.52%25.00%29.52%33.33%29.52%28.57%29.52%28.57%29.52%33.33%29.52%33.33%Satisfied523.81%62.50%314.29%50.00%419.05%66.67%523.81%71.43%419.05%57.14%419.05%66.67%419.05%66.67%419.05%66.67%523.81%62.50%419.05%66.67%628.57%75.00%419.05%66.67%523.81%71.43%523.81%71.43%419.05%66.67%419.05%66.67%Dissatisfied14.76%12.50%14.76%16.67%00%0%00%0%14.76%14.29%00%0%00%0%00%0%14.76%12.50%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion1361.90%1571.43%1571.43%1466.67%1466.67%1571.43%1571.43%1571.43%1361.90%1571.43%1361.90%1571.43%1466.67%1466.67%1571.43%1571.43%223

PDC AFFILIATION*02: In general, how satisfied are you with the services you receive from:Please choose the appropriate response for each item:Administrative Services Division(ASD)Civilian Human Resources OfficeContracting OfficeEnvironmental Health andOccupational Safety (EHOS)Facilities OfficeFinance OfficeGeneral Counsel OfficeLaboratory Animal Medicine (LAM)Learning Resources Center (LRC)Logistics OfficeMilitary Personnel OfficeMultidisciplinary Labs (MDL)Office of Research (REA)Security OfficeUniversity Information Technology(IT)University Registrar UniversityVerysatisfied29.52%28.57%29.52%33.33%29.52%33.33%29.52%28.57%29.52%28.57%29.52%33.33%29.52%33.33%29.52%33.33%29.52%25.00%29.52%33.33%29.52%28.57%314.29%42.86%314.29%37.50%29.52%28.57%29.52%33.33%29.52%33.33%Satisfied419.05%57.14%314.29%50.00%419.05%66.67%523.81%71.43%419.05%57.14%419.05%66.67%419.05%66.67%419.05%66.67%628.57%75.00%419.05%66.67%523.81%71.43%419.05%57.14%523.81%62.50%523.81%71.43%419.05%66.67%419.05%66.67%Dissatisfied14.76%14.29%19.52%16.67%00%0%00%0%14.76%14.29%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion1466.67%1571.43%1571.43%1466.67%1466.67%1571.43%1571.43%1571.43%1361.90%1571.43%1466.67%1466.67%1361.90%1466.67%1571.43%1571.43%224

PDC AFFILIATION*03: With regard to Administrative Services Division services, how satisfied areyou with:Please choose the appropriate response for each item:Records Management and USUInstructionsPrinting & DuplicatingIn-House Mail DeliveryOutgoing mail servicesCourier ServicesPassports, clearances and othertravel servicesVerysatisfied29.52%33.33%29.52%28.57%29.52%28.57%29.52%33.33%29.52%28.57%29.52%40.00%Satisfied314.29%50.00%523.81%71.43%419.05%57.14%419.05%66.67%523.81%71.43%314.29%60.00%Dissatisfied19.52%16.67%00%0%14.76%14.29%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%No opinion1571.43%1466.67%1466.67%1571.43%1466.67%1676.19%*04: How satisfied are you with Civilian Human Resources services to support:Please choose the appropriate response for each item:Recruitment of new employeesPromotion actionsTraining/career developmentopportunitiesPerformance managementBenefits informationEmployee Assistance Program(EAP)Verysatisfied29.52%40.00%29.52%40.00%29.52%28.57%29.52%33.33%29.52%33.33%29.52%40.00%Satisfied29.52%40.00%29.52%40.00%523.81%71.43%419.05%66.67%419.05%66.67%314.29%60.00%Dissatisfied14.76%20.00%14.76%20.00%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%No opinion1676.19%1676.19%1466.67%1571.43%1571.43%1676.19%225

PDC AFFILIATION* 05: With regard to the Contracting Office, how satisfied are you with:Please choose the appropriate response for each item:Technical advice and SupportGovernment Credit CardServicesContract PreparationContract MaintenanceVerysatisfied29.52%33.33%29.52%33.33%29.52%33.33%29.52%33.33%Satisfied419.05%66.67%419.05%66.67%419.05%66.67%419.05%66.67%Dissatisfied00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%No opinion1571.43%1571.43%1571.43%1571.43%*06: With regard to the Environmental Health & Occupational Safety Office, howsatisfied are you with:Please choose the appropriate response for each item:Safety in the work placePersonal occupational safetyTrainingResponse to potentialenvironmental health concernsVerysatisfied314.29%42.86%314.29%42.86%314.29%42.86%Satisfied419.05%57.14%419.05%57.14%419.05%57.14%Dissatisfied00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%No opinion1466.67%1466.67%1466.67%226

PDC AFFILIATION*07: With regard to Facilities services, how satisfied are you with:Please choose the appropriate response for each item:HVAC (ventilation andtemperature control)Electrical system operation andmaintenanceReplacement of carpet or ceilingtilesPaintingLights replacementFlood/Leak services or CleanupDoor repairKey distribution or ReplacementPest ControlRenovationsVerysatisfied14.76%14.29%29.52%28.57%29.52%28.57%29.52%28.57%314.29%42.86%29.52%33.33%29.52%28.57%29.52%28.57%314.29%50.00%29.52%28.57%Satisfied419.05%57.14%419.05%57.14%29.52%28.57%29.52%28.57%314.29%42.86%314.29%50.00%314.29%42.86%314.29%42.86%14.76%16.67%314.29%42.86%Dissatisfied14.76%14.29%00%0%29.52%28.57%29.52%28.57%00%0%00%0%19.52%14.29%29.52%28.57%29.52%33.33%14.76%14.29%Verydissatisfied14.76%14.29%14.76%14.29%14.76%14.29%14.76%14.29%14.76%14.29%19.52%16.67%19.52%14.29%00%0%00%0%14.76%14.29%No opinion1466.67%1466.67%1466.67%1466.67%1466.67%1571.43%1466.67%1466.67%1571.43%1466.67%*08: With regard to Finance Office services, how satisfied are you with:Please choose the appropriate response for each item:Budget preparationBudget allocationProcessing finance transactionsDefense Travel System (DTS)support for submitting travelordersDefense Travel System (DTS)for processing travel claimsVerysatisfied29.52%33.33%29.52%33.33%29.52%33.33%314.29%42.86%314.29%42.86%Satisfied314.29%50.00%314.29%50.00%419.05%66.67%314.29%42.86%419.05%57.14%Dissatisfied19.52%16.67%19.52%16.67%00%0%14.76%14.29%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%No opinion1571.43%1571.43%1571.43%1466.67%1466.67%227

PDC AFFILIATION*09: With regard to the General Counsel Office, how satisfied are you with:Please choose the appropriate response for each item:Work-related legal adviceSupport for MOU DevelopmentVerysatisfied314.29%50.00%314.29%60.00%Satisfied314.29%50.00%29.52%40.00%Dissatisfied00%0%00%0%Verydissatisfied00%0%00%0%No opinion1571.43%1676.19%*10: With regard to Laboratory Animal Medicine (LAM) services, how satisfied areyou with:Please choose the appropriate response for each item:Protocol preparationProtocol veterinary pre-IACUCreviewAnimal procurementAnimal quality assurance andquarantineAnimal housing and sanitationAnimal health careTraining relevant to animalresearchAdministration of theInstitutional Animal Care andUse Committee (IACUC)Verysatisfied29.52%50.00%29.52%50.00%29.52%50.00%29.52%50.00%29.52%66.67%29.52%66.67%29.52%50.00%14.76%33.33%Satisfied29.52%50.00%29.52%50.00%29.52%50.00%29.52%50.00%14.76%33.33%14.76%33.33%29.52%50.00%29.52%66.67%Dissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion1780.95%1780.95%1780.95%1780.95%1885.71%1885.71%1780.95%1885.71%228

PDC AFFILIATION*11: With regard to the LRC, how satisfied are you with:Please choose the appropriate response for each item:Hours of operationAvailability of staff assistanceQuality of staff assistanceQuality of study spaceAvailability of study spaceAccessibility of electronicresourcesAdequacy of electronicresourcesTraining workshopsVerysatisfied29.52%25.00%29.52%25.00%14.76%12.50%14.76%12.50%14.76%12.50%29.52%25.00%29.52%25.00%29.52%33.33%Satisfied628.57%75.00%628.57%75.00%628.57%75.00%628.57%75.00%628.57%75.00%419.05%50.00%314.29%37.50%419.05%66.67%Dissatisfied00%0%00%0%14.76%12.50%14.76%12.50%14.76%12.50%29.52%25.00%29.52%25.00%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%14.76%12.50%00%0%No opinion1361.90%1361.90%1361.90%1361.90%1361.90%1361.90%1361.90%1571.43%229

PDC AFFILIATION*12: With regard to Logistics services, how satisfied are you with:Please choose the appropriate response for each item:Medical and ComputerEquipment Repair ServicesLaboratory Relocation/propertymovementProperty Inventory CoordinationOffice Design and FurnitureInstallation/furniture supportDelivery of Purchased Suppliesand EquipmentStandard Gas cylinder and liquidnitrogen servicesSpecialty Gas ordering anddelivery servicesDry Ice provisioning servicesOrganizational clothing support(scrubs/surgical linen; labcoats)Outgoing shipping services(Federal Express)Services/processes for return ofitems to vendorsOverall helpfulness and courtesyof Logistics staff membersCalibration Services for Test,Measurement and DiagnosticEquipment (TMDE)Verysatisfied29.52%25.00%29.52%28.57%29.52%25.00%29.52%28.57%29.52%25.00%29.52%28.57%29.52%28.57%29.52%40.00%314.29%37.50%314.29%37.50%29.52%25.00%29.52%25.00%29.52%28.57%Satisfied523.81%62.50%419.05%57.14%628.57%75.00%419.05%57.14%419.05%50.00%523.81%71.43%523.81%71.43%314.29%60.00%314.29%37.50%523.81%62.50%419.05%50.00%628.57%75.00%314.29%42.86%Dissatisfied14.76%12.50%00%0%00%0%00%0%29.52%25.00%00%0%00%0%00%0%29.52%25.00%00%0%14.76%12.50%00%0%29.52%28.57Verydissatisfied00%0%14.76%14.29%00%0%14.76%14.29%00%0%00%0%00%0%00%0%00%0%00%0%14.76%12.50%00%0%00%0%No opinion1361.91%1466.67%1361.90%1466.67%1361.90%1466.67%1466.67%1676.19%1361.90%1361.90%1361.91%1361.90%1466.67%230

PDC AFFILIATION*13: With regard to Military Personnel Office (MILPO) services, how satisfied areyou with:Please choose the appropriate response for each item:Processing leave requestsAssistance with military payissuesAssistance with militarypersonnel issuesDependent Care ProgramOff-Duty RemunerativeEmployment ProgramCommand Sponsor ProgramBrigade Awards ProgramSupport of ceremonial eventsProcessing annual servicemember performance reportsVerysatisfied314.29%42.86%314.29%50.00%314.29%42.86%29.52%50.00%29.52%50.00%314.29%50.00%29.52%50.00%314.29%42.86%314.29%42.86%Satisfied419.05%57.14%314.29%50.00%419.05%57.14%29.52%50.00%29.52%50.00%314.29%50.00%29.52%50.00%419.05%57.14%419.05%57.14%Dissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion1466.67%1571.43%1466.67%1780.95%1780.95%1571.43%1780.95%1466.67%1466.67%231

PDC AFFILIATION*14: With regard to Multidisciplinary Labs (MDL) services, how satisfied are youwith:Please choose the appropriate response for each item:Student Lab Support - logisticaland technical support of studentteachingAnatomical Teaching Support -instructional support of theanatomical sciencesCentralized scheduling ofclassrooms and conferenceroomsAV Technical support ofclassroom teaching andconferencesTemporary loan of audiovisualequipmentIssue of instructional materialsto studentsComputer-based grading ofexams and statistical testanalysisSupport of computerized testingdevelopment andimplementationVerysatisfied29.52%33.33%314.29%42.86%29.52%28.57%29.52%28.57%29.52%40.00%29.52%33.33%29.52%40.00%29.52%40.00%Satisfied314.29%50.00%314.29%42.86%523.81%71.43%314.29%42.86%314.29%60.00%419.05%66.67%314.29%60.00%314.29%60.00%Dissatisfied19.52%16.67%14.76%14.29%00%0%14.76%14.29%00%0%00%0%00%0%00%0%Verydissatisfied00%0%00%0%00%0%14.76%14.29%00%0%00%0%00%0%00%0%No opinion1571.43%1466.67%1466.67%1466.67%1676.19%1571.43%1676.19%1676.19%232

PDC AFFILIATION*15: With regard to Office of Research (REA) services, how satisfied are you with:Please choose the appropriate response for each item:Identification of potentialfunding sourcesPre-award administrationPost-award administrationGrant award and receiptAdministration of theInstitutional Review Board (IRB)Monitoring of all regulatorycomplianceIntramural grant programSupport of USU Merit ReviewCommitteeVerysatisfied29.52%40.00%29.52%50.00%29.52%50.00%29.52%50.00%29.52%25.00%314.29%42.86%29.52%50.00%29.52%40.00%Satisfied314.29%60.00%29.52%50.00%29.52%50.00%29.52%50.00%419.05%50.00%314.29%42.86%29.52%50.00%314.29%60.00%Dissatisfied00%0%00%0%00%0%00%0%29.52%25.00%14.76%14.29%00%0%00%0%Verydissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%No opinion1676.19%1780.95%1780.95%1780.95%1361.90%1466.67%1780.95%1676.19%*16: With regard to the Security Office, how satisfied are you with:Please choose the appropriate response for each item:Personal Workplace Securityand SafetyProcessing Security ClearancesParking ManagementVerysatisfied314.29%33.33%314.29%37.50%29.52%22.22%Satisfied628.57%66.67%523.81%62.50%419.05%44.44%Dissatisfied00%0%00%0%00%0%Verydissatisfied00%0%00%0%314.29%33.33%No opinion1257.14%1361.90%1257.14%233

PDC AFFILIATION*17: How satisfied are you with IT services to support:Please choose the appropriate response for each item:TeachingRegistrar functions (studentrecords management)Research/Scholarship (e.g.,data collection, management,analysis)Communication (e.g., email)Administrative managementtasks (e.g., budgets, travel)HelpdeskVerysatisfied29.52%25.00%29.52%28.57%29.52%28.57%29.52%25.00%29.52%25.00%29.52%25.00%Satisfied523.81%62.50%523.81%71.43%523.81%71.43%528.57%75.00%523.81%62.50%314.29%37.50%Dissatisfied14.76%12.50%00%0%00%0%00%0%14.76%12.50%29.52%25.00%Verydissatisfied00%0%00%0%00%0%00%0%00%0%14.76%12.50No opinion1361.90%1466.67%1466.67%1361.90%1361.90%1361.90%*18: How satisfied are you with University Registrar services to support:Please choose the appropriate response for each item:Reviewing grade informationonlineElectronic submission of studentgradesCreation of class/course rostersSubmitting student namechanges onlineEnrolling in courses onlineOnline access and review ofgrade transcriptOnline application to educationalprogramsOnline view of course offeringsVerysatisfied314.29%42.86%314.29%42.86%314.29%42.86%314.29%50.00%29.52%40.00%29.52%33.33%29.52%33.33%29.52%33.33%Satisfied314.29%42.86%314.29%42.86%419.05%57.14%314.29%50.00%314.29%60.00%314.29%50.00%314.29%50.00%314.29%50.00%Dissatisfied00%0%00%0%00%0%00%0%00%0%00%0%00%0%00%0%Verydissatisfied14.76%14.29%14.76%14.29%00%0%00%0%00%0%19.52%16.67%19.52%16.67%19.52%16.67%No opinion1466.67%1466.67%1466.67%1571.43%1676.19%1571.43%1571.43%1571.43%234