18 / TVNZ ANNUAL REPORT FY2009In Informati<strong>on</strong> and Educati<strong>on</strong>,TVNZ is performing well althoughthere are seen to be gaps in theprovisi<strong>on</strong> of educati<strong>on</strong>al materialfor young people and the provisi<strong>on</strong>of different perspectives.In Nati<strong>on</strong>al Identity, the provisi<strong>on</strong>of events of nati<strong>on</strong>al importanceis felt to be at a high level, butthere is a comparative lack ofmaterial <strong>on</strong> <str<strong>on</strong>g>New</str<strong>on</strong>g> Zealand history.In <str<strong>on</strong>g>New</str<strong>on</strong>g> Zealand talent and diversity,performance is well-regarded and, inMaori, delivery exceeds expectati<strong>on</strong>s.Compliance withStandards and CodesFormal ComplaintsThe Broadcasting StandardsAuthority (BSA) is resp<strong>on</strong>sibleunder the Broadcasting Act 1989for administering standards inprogramming and presentati<strong>on</strong> ofprogramming. All formal complaintsmust be first made in writing to theBroadcaster (with the excepti<strong>on</strong> ofallegati<strong>on</strong>s of privacy). Complainantsmay refer their complaint to theBSA if they are not satisfied with theoutcome of the TVNZ process.In the period under review, TVNZreceived 584 complaints.• 93 more than in the previous year.• Of these 584 complaints,78 were upheld by the TVNZComplaints Committee.Public Importance versus Pers<strong>on</strong>al Interest - Programmes FY2009Importance (Extremely, Very)Interest (Appointment Viewing)ONE <str<strong>on</strong>g>New</str<strong>on</strong>g>sBeijing OlympicsTV ONE Anzac Day CoverageFair GoSundayCountry CalenderNetball (Nati<strong>on</strong>al and Internati<strong>on</strong>al)Waitangi 09: He MaramatangaWestpac Halberg AwardsWhat Now?Rural DeliveryTe KarereAttitudeQ & ATo Sir With Love (Howard Morris<strong>on</strong>)Tagata PasifikaKorero Mai: Speak to MeDancing With The StarsAsia Down UnderWaka HuiaShortland StreetDavid Daugherty - Until Proven InnocentStars in Their EyesHow the Other Half LivesVictoria’s EmpirePraise BeGo GirlsBey<strong>on</strong>d the DarklandsWestfield Style PasifikaTiger: Spy in the JungleThe InvestigatorDiplomatic ImmunityMy GodPiece of My HeartThe Erin Simps<strong>on</strong> Show2121311252341322528111571551410141111211311495817151885666536564355225513148323130272724232323232330222120192016 17180 20 40 60 80 100Percent
19 / TVNZ ANNUAL REPORT FY2009• 61 more complaints wereupheld than in FY2008.• The larger number of upholdswas because <strong>on</strong> <strong>on</strong>e or twoissues there were an unusuallylarge number of formal complaints.2007 346 complaints, 35 upheld2008 491 complaints, 17 upheld2009 584 complaints, 78 upheldIn FY2009 the BSA handled 64referrals by viewers who weredissatisfied by TVNZ’s decisi<strong>on</strong>s<strong>on</strong> their complaints – an increaseof 23 referrals <strong>on</strong> the previousyear. Of these 5 were upheld- 6 fewer than in FY2008.2007 57 complaints, 16 upheld*2008 41 complaints, 11 upheld*2009 69complaints, 7 upheld**20 referrals have yet to bedecided by the BSA.The 7 referrals upheld were:• A promo for Fanny Hill thatscreened during G time.• Another for a news flash screenedduring the Olympics that wouldbe upsetting to children.• A One <str<strong>on</strong>g>New</str<strong>on</strong>g>s item <strong>on</strong> the Nati<strong>on</strong>aland Labour Party policies forpeople who lost their jobs, whichwas found to be inaccurate.• A Breakfast interview withGarth McVicar, which wasfound to be unbalanced.• A Shortland Street episode wherea man was hit in the head with arock and put into the boot of a car,which was found to be in breachof good taste and unsuitablefor children.• A Shortland Street episode wherea woman hit a gang leader witha hammer, which was upheld underProgramme Classificati<strong>on</strong>& Violence.• A Shortland Street episode playeda re-cap where a woman hit agang member with a hammer. Thiswas also upheld under ProgrammeClassificati<strong>on</strong> and Violence.Awards and Recogniti<strong>on</strong>Qantas Televisi<strong>on</strong> AwardsIn the Qantas Televisi<strong>on</strong> Awards forFY2009, TVNZ w<strong>on</strong> eight of the eleven<str<strong>on</strong>g>New</str<strong>on</strong>g>s and Current Affairs awards,including Best <str<strong>on</strong>g>New</str<strong>on</strong>g>s, Best Presenter(Mark Sainsbury), Best Current AffairsSeries (Sunday), and Investigati<strong>on</strong> ofthe Year and TV journalist of the year(Mike Valintine and Hunter Wells).In the General Televisi<strong>on</strong> andCraft Award categories, TVNZprogrammes and people pickedup another 13 awards.The full list of awards can be found<strong>on</strong>line at tvnz.co.nz/view/page/2074076In other industry awards, TVNZ’s Salesdivisi<strong>on</strong> took Media Brand of the Yearat the 2009 CAANZ Media Awards.In the Promax Awards held in Sydneyin September 2008, TVNZ’s CreativeServices staff w<strong>on</strong> <strong>on</strong>e silver award and<strong>on</strong>e gold for Best Drama promoti<strong>on</strong>, asilver for Best Sports Campaign, anda silver for Best Sp<strong>on</strong>sors Promoti<strong>on</strong>.Staff from ProgrammePartnerships w<strong>on</strong> two silvers, forBest Sales Promoti<strong>on</strong> and BestInnovative Idea respectively.In the Nexus Awards 2008TVNZ w<strong>on</strong> a gold and a br<strong>on</strong>zeaward for the Olympics websitecampaign, and a further br<strong>on</strong>zeaward for the launch of TVNZ 7.Output and ReachCharter themesThe assessment of which Charterthemes were reflected in eachprogramme broadcast in the 12m<strong>on</strong>ths under review was carriedout using two guiding principles:• Preference would be givento selecti<strong>on</strong> of <str<strong>on</strong>g>New</str<strong>on</strong>g> Zealandprogramming, <strong>on</strong> the assumpti<strong>on</strong>that it would have an impactintrinsically greater than thatof overseas programming.• Internati<strong>on</strong>al programmes suchas the large number of naturalhistory or wildlife documentaries,where the emphasis was judged tobe as much <strong>on</strong> entertainment as <strong>on</strong>informati<strong>on</strong>, would not be included.Definiti<strong>on</strong>sAn Informed SocietyProviding impartial and comprehensiveinformati<strong>on</strong> and nati<strong>on</strong>al andinternati<strong>on</strong>al programming that isessential to having an informedand educated society.Nati<strong>on</strong>al Identity/CitizenshipProviding entertaining and informativeprogramming that reflects the diverserange of cultures and interests thatc<strong>on</strong>tribute to an overall sense ofwho we are as <str<strong>on</strong>g>New</str<strong>on</strong>g> <str<strong>on</strong>g>Zealanders</str<strong>on</strong>g>.MaoriProviding entertaining andinformative programming thatreflects Maori interests, culture,and language and c<strong>on</strong>veys theseinterests to a wider NZ audience.DiversityProviding entertaining nati<strong>on</strong>aland internati<strong>on</strong>al programmes thatservice the interests and needs ofdifferent audiences, including cultures,lifestyles, age and regi<strong>on</strong>s, andparticularly those that may not beprovided for in a purely commercialbroadcasting envir<strong>on</strong>ment.Innovati<strong>on</strong>Promoting innovati<strong>on</strong>,risk-taking and creativity.<str<strong>on</strong>g>New</str<strong>on</strong>g> Zealand TalentSupporting and promotingthe talents and the creativeresources of <str<strong>on</strong>g>New</str<strong>on</strong>g> <str<strong>on</strong>g>Zealanders</str<strong>on</strong>g>.High StandardsPromoting high programmingstandards and editorial integrity.Note: the descripti<strong>on</strong> of the output measure forprogrammes exhibiting High Standards is: hoursof local shows/films TVNZ has funded, co-funded,or commissi<strong>on</strong>ed. Because this category includestitles that are yet to be screened, and are thereforestill commercially sensitive, <strong>on</strong>ly the total forthe period is given. The total count for the fullfinancial year across all channels is 1,751.2 hours.
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