BestPracticescontinuedfrom page 43Look Beyond the DriversSeveral other factors influence a driver’swillingness to stay in a job. One <strong>of</strong>the most important factors affecting driverretention is the ability <strong>of</strong> companies toprovide more personable relationshipswith their drivers by opening and maintainingmore effective communicationlines. One effective way to do this is touse safety and the employee’s drivinghabits as the basis <strong>of</strong> that communication.These factors affect both the driver andthe company, and differentiate one driverfrom another. Communicating about safetyand driving habits also allows for frequentand systematic communication,rather than relying only on annual orsemiannual performance reviews.Regularly communicating the company’scommitment to safety also tells thedriver that the company cares abouthim/her. In fact, it has been shown thatthe incidence <strong>of</strong> insurance claims, workers’compensation claims and crashes wasreduced by 65% once a safety programwas initiated. These can take the form <strong>of</strong>safety bonuses for accident-free miles, acrash-free year or simply public recognitionthrough an internal newsletter.Open Communication Is KeyConsistent observation <strong>of</strong> employees’driving allows for regular opportunitiesto coach and train drivers to drive moresafely. When a transportation companyholds safety as a high priority, driversunderstand that the company caresabout them and their personal safety, andwants to find ways to help them preventincidents that can result in collisions,vehicle damage and bodily injury.With a large fleet <strong>of</strong> trucks, buses orother types <strong>of</strong> carriers, it is impossible formanagers to accompany each driver onhis/her route on a regular basis. Yet,knowing how employees are behaving onthe road—and regularly communicatingwith drivers about their behavior—isparamount to the company’s risk reductionand driver retention. It also providesan opportunity to remind drivers <strong>of</strong> thecompany’s clearly established safety policies,along with the standards <strong>of</strong> conductexpected from each employee.Driver Risk Management ProgramWith the advent <strong>of</strong> technology, a driverrisk management (DRM) program is asafe way to consistently monitor driverhabits without the expense <strong>of</strong> sendingmanagers out on the road. A DRM programis an Internet-based observationsystem that uses exception-based videoevent recorders, and focuses on whichdrivers need what kind <strong>of</strong> training. ADRM program can help reduce riskydriving and facilitate regular communi-cation with drivers to encourage andreinforce better driving.Although the program uses a videoevent recorder to capture incidents, oneimportant factor to a successful DRMprogram is the coaching and trainingconducted by someone with whom drivershave open communication as a result<strong>of</strong> watching the captured instances <strong>of</strong>risky behavior. Not only is the coachingsession an opportunity to provide driverswith positive coaching in a mannerthat will reduce at-risk behavior andincrease good driving behaviors, it alsoprovides an opportunity to provide positiveencouragement (and potentialincentive) when good driving behaviorsare observed.Drivers want and need regular, consistent,objective feedback and a DRMprogram is an effective way to providethis feedback. Not only does it provide asense <strong>of</strong> well-being and comfort, it alsohelps drivers learn how to improve theirdriving so they cause fewer accidentsand prolong their safe-driving career.Enhancing that sense <strong>of</strong> security andwell-being is the benefit drivers gain byknowing their good driving habits donot trigger the event recorder over anextended period.Taking control <strong>of</strong> their personal drivinghabits is paramount to drivers’ sense<strong>of</strong> pr<strong>of</strong>essionalism and personal accountability.In addition to being empoweredby their good driving habits, driversunderstand that a video event recorderForklift AccessFor forklifts and other warehouse trucks using vehiclemountedcomputers (VMC), ShockWatch presents itsnew FleetControl Manager, which features processing,touch screen, AC power supply and wirelesscommunications capabilities. Using the touch screen,operator can gain access to and operate the lift,complete the preshift OSHA safety checklist, and sendand receive messages within the warehouse. Accordingto Shockwatch, the system’s graphical user interface (GUI)eliminates the need for a separate display unit, whichrequires additional space on a forklift dashboard andmay restrict operator view. Also, the GUI features largeon-screen buttons and easy-to-read text, providing auser-friendly functionality that enables operators to keeptheir work gloves and safety glasses on. System workswith almost any lift truck with a VMC to help ensure thatonly trained and certified operators gain access to lifts.Request 25 at www.psads.info.Driving Behavior AnalysisDriveCam Inc. <strong>of</strong>fers Risk InfoCenter, which provides insight into risky drivingbased on actual driving behavior. The firm also has published its first Risky DrivingAnalysis Perspective to reduce risky driving behaviors associated with intersectioncollisions. At the core <strong>of</strong> Risk InfoCenter is a large repository <strong>of</strong> risky drivingbehaviors collected across multiple industries and types <strong>of</strong> vehicles. These behaviorsprovide crucial insights into helping fleets and motoring public prevent collisions.DriveCam has been collecting and analyzing audio and video coverage <strong>of</strong> thesebehaviors for more than 10 years and has identified trends, insights and root causesassociated with risky driving.Request 24 at www.psads.info.Fleet <strong>Safety</strong> CertificationAon Risk Services has developed thefirst nationwide fleet safety certificationfor trucking companies. SafeFleetCertification is a performance-basedsafety certification that compares afleet’s safety performance againstindustry averages in several safetybenchmarks, such as driver and vehiclecompliance, crash performance andworkplace injury performance. Afterachieving certification, a company canstate that it has been audited by anindependent third party and hasreceived an outstanding safety rating.Request 26 at www.psads.info.44 PROFESSIONAL SAFETY AUGUST <strong>2008</strong> www.asse.org
can protect them from false statements.By allowing them to record issues (suchas traffic problems causing servicedelays), a service problem (such as alocked gate that prevents access to aproperty) or a traffic collision that didnot involve their vehicle, drivers captureevents that could affect their driver’slicense and, ultimately, their career.To ensure a successful DRM program—andto maximize driver retention—itis important to communicate theprogram’s purpose, explain the logistics<strong>of</strong> how it works and begin regular, consistentcoaching and training. Withoutthis, drivers will not understand the program,feel intimidated by the monitoringand, ultimately, leave the company soonerthan they originally planned. It isimportant that drivers understand that aDRM program isnot designed to bepunitive—nor doesit create new policies.Drivers willappreciate that theiremployer is providingthem with atool to improvetheir driver safetyand ensure compliancewith existingcompany policies.Keys toImplementingthe ProgramThe key to a successful DRM programis the way it is implemented. Followingare several tips to ensure a successfulDRM program implementation.•Get all stakeholders on board. Meetinternally with everyone involved sothey understand what the DRM solutionentails and what each individual’s rolewill be when executing the program. Besure to set guidelines on how quicklyincidents should be coached and howand where to provide that coaching.•Introduce the program to drivers.Host an orientation for drivers toexplain why the company is implementinga DRM solution and what benefitsdrivers will receive from the solution.Be sure to introduce the DRM solutionto the company’s drivers before theyever see a video event recorder in theirvehicles so they know what to expect.This would be a good opportunity tobring in the human resources department,which should have already beenbrought on board with the program.Finally, have all employees sign a formacknowledging that they were educatedon the DRM solution.•Deploy the solution in both driverand manager vehicles. This will sendthe message that implementing theDRM solution is not about an individualdriver; it is about making the organizationsafer as a whole.•Implement a rewards system. TheDRM solution is exception-based andwill only be triggered by force, making itdifficult to capture when drivers areexhibiting good driving behavior. Oneway to identify good behavior is bymeasuring the time or distance a drivergoes without triggering the solution.Create a program that rewards drivers inthese situations and recognizes themwhen they have reached a designatedmilestone. Offering rewards to driversreinforces the need to eliminate riskydriving behaviors.•Communicate continuously andconsistently. DRM programs are mostsuccessful when continual communicationis present. Show a meaningful drivingclip at safety meetings, circulatereports to upper management or includea column about the solution in everyBest Practices continued on page 46DriverFeedbackGreenRoad <strong>Safety</strong> Centerfrom GreenRoadTechnologies is adriver-friendly safetyproduct that providesreal-time, in-vehicledriver feedback andeliminates risky maneuversmade while driving.Drivers learn via agreen, yellow and rednotification during eachdriving trip. Productchanges the wayvehicles are driven,which helps reducevehicle crashes, repaircosts and CO 2 emissions,and improve fueleconomy.Request 27 atwww.psads.info.Vehicle TrackingSafefreight Technologies has released SmartFleetManager version 5, a GPS vehicle tracking and fleetmanagement system that provides real-time data onlineabout the location, safety and security <strong>of</strong> companyvehicles and equipment, and the workforce operatingthem. System monitors excessive speed, seatbelt use, highG forces experienced by the vehicle, maintenance alerts,vehicle rollover and impact (new for <strong>2008</strong> models), andmany other aspects <strong>of</strong> the vehicles. According tomanufacturer, the SmartFleet system gathers location andoperating information through a vehicle-mounted deviceand communicates that information wirelessly throughthe vehicle-to-Internet application, enablingfleet managers to improve safety and productivityin their operations.Request 28 at www.psads.info.Event RecorderDigital Ally Inc. introduces the new DVM-250 Pro, anevent recorder developed specifically for the transportationindustry. The DVM-250 Pro records and stores audio frominside and outside <strong>of</strong> the vehicle. In the case <strong>of</strong> an abruptchange in acceleration, sudden stop or other violentmaneuver, the event is automatically captured on video. Italso films in a continuous 30-second loop, so activities thatoccur 30 seconds before or after an incident are recorded.Device is integrated into the rearview mirror, taking uplittle space and making it easy to install.Request 29 at www.psads.info.CollisionPreventionRadar <strong>Safety</strong> Technologies LLC makesdrivers’ safety a top priority with thelaunch <strong>of</strong> its new product, the FrontAlertCollision Alert System. It featuresadvanced radar-based technology calledSafe Braking Distance, which calculatesvehicle speed, distance from the object,and closing speed between a vehicle andthe object, and alerts driver <strong>of</strong> a threat ornonthreat driving situation. When athreat is detected, the system displays ared light and an alert tone cautioning thedriver to brake, decelerate or take evasiveaction. According to RST, NHTSA researchshows that 1 second <strong>of</strong> alerting couldprevent up to 90% <strong>of</strong> rear-end collisions.Request 30 at www.psads.info.www.asse.org AUGUST <strong>2008</strong> PROFESSIONAL SAFETY 45