Public Trust - Annual Report 2011 - Crown Ownership Monitoring Unit

I felt valued as a customer and left with a distinct5feeling that I am important to Public Trust. Thank you.The advice and knowledge of my adviser was excellent. What I mighthave thought to be a complicated processwas made to be a very simple andnon-stressful experience.They took away the anxiety and I was made to feel comfortableand in charge of what I wanted.My adviser suggested other products of benefit to me andmy situation and answered my questions confidently.Fee Protect is so easy to manage and deal with. Public Trustare caring, knowledgeable, reliable andreally up with the play.As farm manager of Parsons Estate farm, seeing the profits go to the local communityas the late Mr Parson’s wished is a big driver, and makes the job really special.I found it so great that you really understood our grant application andlooked at the whole picture and what we were hoping to do – you showedyours is an organisation with heart.The Corporate Trustee Services team provides fantastic support.With our business growing rapidly, their input and serviceis important to us and the success of the business.They understand our business needs implicitly and treat our businessas importantly as their own. They are a genuine ‘third pair of eyes’and we value their oversight.The above quotes were sourced from Public Trust’s customers in the last financial year.B9