40 Information TechnologyGood Governancefor Digital PoliciesHow to Get the Most Out of ICT -The Case of Spain’s Plan AvanzaOrganisation for Economic Co-operationand DevelopmentPlan Avanza, Spain’s national InformationSociety strategy, has created a strong momentumfor furthering information society (IS)policy in Spain, mobilizing billions of dollarsover four years from national, sub-national andnon-governmental stakeholders.But what have these important investments contributed to wider societalgoals such as public sector modernization and increasing citizens’ trustin government; creating job opportunities and preparing a future workforce for a competitive, globalized economy; supporting economic reform;improving citizens’ welfare and promoting equity? This report takesinventory of the Plan’s main achievements thus far and its remaining challengesfor the future, reflecting on how its next phase (2010-2015) canbest serve society.February 2011. 220p. Paperback.ISBN: 9789264072671 $63.00Implementing IT ServiceManagementAligning with ITIL and ISO/IEC20000, Best Practice LibraryVan Haren PublishingThis practical guide is a great solution toaddress the key problem how to implement ITILand ISO 20000 when initial training has beencompleted. It supports the basic approaches tothe fundamental processes – small to mediumsized companies will find the concise, practicalguidance easy to follow and implement. It avoids the complex, enterprisewideissues which, though valid, are not major issues for those organizationswhose IT processes form only a small part of the service offering tocustomers.June 2011.Paperback.ISBN: 9789087536503 $58.00September 2010. 686p. Paperback.ISBN: 9781849280617 $59.95IT Strategic and OperationalControlsIT Governance PublishingThis book provides a comprehensive guide toimplementing an integrated and flexible set of ITcontrols in a systematic way. It can help organizationsto formulate a complete culture for all areaswhich must be supervised and controlled; allowingthem to simultaneously ensure a secure, highstandard whilst striving to obtain the strategicand operational goals of the company.ITIL® V3 IntermediateExams - The Study GuideBest Practice LibraryVan Haren PublishingThis book helps people prepare for the ITIL®Intermediate qualification exams. It containstips for selecting the appropriate course, preparingfor the course, and what trainers andexaminers expect you to achieve during acourse. Additionally, this book covers tips onreading and understanding the syllabuses, scenarios,supplemental information, and samplequestion and the answers.Written by a globally experienced trainer and reviewed by other professionals,this unique work provides clear and concise guidance for all thoseseeking to build on the ITIL training they have received at FoundationLevel. Additionally, it provides Personnel and Human Resource professionalswith a guide as to how this training should be used to improve efficienciesand business delivery – the training should support a business’s wideragenda and not simply be a route to a certificate.May 2011.Paperback.ISBN: 9789087530204 $33.00June 2011.Paperback.ISBN: 9789087536480 $58.00MetricsTemplates and Design for ITILand ISO 20000 Best PracticeVan Haren PublishingPractical Metrics for ITIL and ISO 20000Implementation. Templates designed to worktogether. Best Practice Guidance for use withinService Operations. Written by the Author ofthe Industry ‘Bible’: Metrics for IT ServiceManagement.OECD InformationTechnology Outlook 2010Organisation for Economic Co-operationand DevelopmentInformation technology (IT) and the Internetare major drivers of research, innovation,growth and social change. The 2010 edition ofthe OECD Information Technology Outlookanalyzes the economic crisis and recovery,and suggests that the outlook for IT goods andservices industries is good after weathering aturbulent economic period better than duringthe crisis at the beginning of the 2000s. The industry continues torestructure, with non-OECD economies, particularly China and India,major suppliers of information and communications technology-relatedgoods and services.The role of information and communications technologies (ICTs) intackling environmental problems and climate change is analyzedextensively, with emphasis on the role of ICTs in enabling morewidespread improvements in environmental performance across theeconomy and in underpinning systemic changes in behavior.December 2010. 296p. Paperback.ISBN: 9789264084667 $137.00www.bernan.com • Order by Phone: 800-865-3457 • Fax: 800-865-3450
Information Technology41Risk ManagementThe Open Group GuideVan Haren PublishingThis book brings together The Open Group’s setof publications addressing risk management,which have been developed and approved byThe Open Group. It is presented in three parts:Part 1: Technical Standard for RiskTaxonomy provides a standard definition andtaxonomy for information security risk, as wellas information regarding how to use the taxonomy.The intended audience for this Part includes anyone who needs tounderstand and/or analyze a risk condition.Part 2: Technical Guide: Requirements for Risk AssessmentMethodologies identifies and describes the key characteristics that makeup any effective risk assessment methodology, thus providing a commonset of criteria for evaluating any given risk assessment methodologyagainst a clearly defined common set of essential requirements. In thisway, it explains what features to look for when evaluating the capabilitiesof any given methodology, and the value those features represent.Part 3: Technical Guide: FAIR – ISO/IEC 27005 Cookbookdescribes in detail how to apply the FAIR (Factor Analysis for InformationRisk) methodology to any selected risk management framework. It usesISO/IEC 27005 as the example risk assessment framework. FAIR iscomplementary to all other risk assessment models/frameworks, includingCOSO, ITIL, ISO/IEC 27002, COBIT, OCTAVE, etc.May 2011.Paperback.ISBN: 9789087536633 $58.00The Chief Information Security OfficerInsights, tools and survival skillsIT Governance PublishingDiscover the skills you need to be a successful CISO in today’s changingworld! The role of the Chief Information Security Officer has evolved enormouslyin recent years in response to security threats and a challengingbusiness environment. Instead of being primarily a master technician,today’s CISO has to be a trusted advisor to senior management. Read thispocket guide and …• Learn how the role of a CISO has changed.Today’s CISO must be integrated into all aspects of the businessand have a full understanding of its strategy and objectives.• Understand the importance of a risk management methodology.A good risk management methodology must take into accountthe special information security needs of the company as wellas legal and regulatory requirements.• Learn how to establish a successful ISMS.The guide explains how to design and implement an ISMS thatis appropriate for the organization. It also describes the keymanagement system processes that should be included in an ISMS.2010 – 2011 Conference Schedule<strong>Bernan</strong> exhibits at many professionalconferences during the year.Meet our friendly marketing staffand see our latest books, catalogsand special offers.Special Libraries Association (SLA)2011 Annual Conference and INFO-EXPO12 - 15 June | Philadelphia, PAPennsylvania Convention CenterAmerican Library Association (ALA)2011 Annual Conference & Exposition23 - 28 June | New Orleans, LAErnest N. Morial Convention CenterAmerican Association of Law Libraries (AALL)2011 Annual Meeting and Conference23 - 26 July | Philadelphia, PAPennsylvania Convention CenterAmerican Libraries Association (ALA)2012 Midwinter Meeting and Exhibits20 - 24 January 2012 | Dallas, TXDallas Convention CenterPublic Library Association (PLA)2012 National Conference13 – 17 March 2012 | Philadelphia, PAPennsylvania Convention CenterChief Information Security Officers are bombarded with huge challengesevery day, from recommending security applications to strategic thinkingand business innovation. This guide describes the hard and soft skillsthat a successful CISO requires: not just a good knowledge of informationsecurity, but also attributes such as flexibility and communication skills.April 2011. 74p. Paperback.ISBN: 9781849281829 $14.95www.bernan.com • Order by Phone: 800-865-3457 • Fax: 800-865-3450