Annual Report 2007/2008 - Umalusi

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Report on Operations (continued)OutcomeKey performanceindicatorTargetPerformance resultsResearch is planned,implemented, managed,and research findingsare shared in theorganisation.Research forum/committee maintained.Stakeholders are engagedwith through conferencesand publisheddocuments.Resource Centremaintained.Research projects arecommissioned orconducted.Research fi ndings andreports are used inappropriate structures ofthe organisation.Research forum meetingsconducted and minuted asscheduled.Conference/seminarproceedings and papers.Published reports anddocuments.Website is up to date anduser friendly.Organisationalpromotional material.Resource Centre cateringfor staff needs maintained.Insight into curriculum,examinations, andevaluation andaccreditation improved.Umalusi’s systemsimproved on an ongoingbasis.Guidance and adviceprovided by experts andprofessionals throughoutthe year.Organisation disseminatesprofessional work throughpublished documents anda professional website.Public conferences andseminars organised.Umalusi’s presence in theeducational area is maintainedand strengthened.Debates are facilitatedamongst key Umalusi roleplayers and stakeholders.New resources obtained.Organisation of resourcesimproved by 30 March2008.Report exploring mechanisms for evaluatingsyllabuses and examinations complete.Report comparing SA matric with theequivalent in other countries complete.‘Fundamentals’ research report complete.CASS research interim fi rst stage reportcomplete.Maintaining Standards research initiated.Research into the Adult Basic Educationcurriculum complete.Three successful meetings of the ResearchForum took place, and one successful workshoptook place in lieu of a meeting.A seminar presenting the Fundamentalsresearch was hosted.A seminar on the NQF was hosted.Five seminars exploring how to improvepublic education were hosted.The ACEAB conference was hosted.Publishing systems were maintained andimproved, and reports were published.A peer reviewed journal was produced,based on conference papers of the SouthernAfrican conference Umalusi hosted in 2006.The website was maintained.Promotional material was produced.The Resource centre was maintained.The electronic catalogue was maintained andimproved.Books, journals, and research reports wereobtained and catalogued.Ongoing support in organising and storingdata was provided to the organisation.Research publication highlightsMaking Educational Judgments, a report focusing on tools and approaches for comparingsyllabuses and examinationsLearning from Africa, a report describing what South Africa can learn from the Science, Biology, andMathematics curricula of Ghana, Kenya, and ZambiaThe ‘f’ word: the quality of the ‘fundamental’ component of qualifi cations in general and furthereducation and training, report on the fundamental components of qualifi cationsIf I were Minister of Education: key priorities to turn public schooling around, booklet on the Umalusipublic seminar If I were Minister of EducationDo we need more public exams? Booklet on the Umalusi public seminar, Do we need more publicexams?5th international conference of the Association of Commonwealth Examination and AccreditationBodies, conference book and cd of abstracts23 U M A L U S I A N N U A L R E P O R T 2 0 0 7 / 0 8
Report on Operations (continued)PROGRAMME E:Management Support Structuresand Governance (MSS)The Management Support Structures (MSS) ensuredthat a strategic plan was in place and that the organisationfulfilled its mandate. The Unit supported thework of Council and its committees and ensured thatthe Council was kept up-to-date and was able to doits work. The Unit also ensured that all internal workwas coordinated in an efficient and effective manner.During this financial year the Unit oversaw theimplementation of its second customer satisfactionsurvey: 501 telephone interviews across nineprovinces were conducted in February / March 2008and included providers of education and training, aswell as assessment bodies that make up Umalusi’squality assurance constituency; stakeholders such asother quality assurance bodies were also included inthe survey. Collectively the results were excellent with77% agreeing that Umalusi provided good customerservice and 80% agreeing that the staff were helpful,knowledgeable, easy to deal with and able to assistwhen needed. Umalusi again proved that its servicesand relationships are of the highest quality by improvingin every category against the 2006 survey results.Areas that were previously highlighted as concernseither receded completely or now remain as areas forfurther improvement.Three copies of the newsletter Makoya were producedduring the year. In the latter part of the year thePublication and Events Manager resigned and wasreplaced with an external service provider, to manageUmalusi’s media and Public Relations functions. Theexternal service provider ensured that a number ofpress releases, radio and television interviews andpress conferences occurred and also managed theopening of Umalusi House by the Minister of EducationMrs Naledi Pandor, MP, on 31 August 2007.OutcomeKey performanceindicatorTargetPerformance resultsOrganisational planningand implementation andreview of plans.Strategic and businessplans developed andapproved.New cycle and calendardrawn up, presented andupdated.Plans coordinated, implementationmonitored,reviewed and reported oninternally and externally.PFMA and other targetsmet.Planning conducted June2007.Plans submitted toMinister for approvalby Sept 2007.New cycle and calendarcompleted by 1 April 2007.Plans coordinated ona monthly basis.Quarterly reports submittedto management.Review meetingsconducted thrice annually.Strategic and business planning completedand approved by the Minister of Education.New management planning cycle andcalendar implemented.Managerial and organisational planscoordinated, reviewed and reported on perplan.24 U M A L U S I A N N U A L R E P O R T 2 0 0 7 / 0 8
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Annual Report 2007/2008 - Umalusi

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