The ABCs of Pygmalion - CASAT

WelcomeThe PygmalionEffect -

Managing the Power of Expectations

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The ABCs of PygmalionA. We cannot behave or act in a manner that isinconsistent with our expectations and beliefs(of others or ourselves).B. Our behaviors and actions toward others influencetheir expectations, behaviors, and performanceeither positively or negatively.C. Thus, our expectations will become a self-fulfillingfulfillingprophecy, partly because we will act in a mannerthat is consistent with that “prophecy” and cause itto “be fulfilled.”6/26/2008

The Human Side of EnterpriseDouglas McGregor, 1960Theory X Manager ViewAverage person is by nature lazy—theywork as little as possible.They lack ambition, , dislikeresponsibility and prefer to be led.They are inherently self-centeredandindifferent to their company’s s needs.They are resistant to change.They are not very bright.Theory Y Manager ViewThey are not by nature passive orresistant—they they become so, due toexperiences at work.They have the potential to develop, tobe motivated, the capacity forresponsibility, etc.. Management’s s jobis to help people recognize and developthese characteristics for themselves.Management’s s job is to arrangeconditions in the company so peoplecan achieve their own goals by workingtoward org. objectives.6/26/2008

Video: The Pygmalion Effect

Interactive Learning Process• What are the basic premises upon which SFPsand expectation effects are based?• Identify the Four Pygmalion Factors through whichemployees communicate their expectations of others.• Identify a wide range of situations where Pygmalionand related SFP principles can be used In your agency• Identify the Three Ways to Create the Galatea Effect byraising employee’s self-confidence.6/26/2008

ConclusionA. Our expectations of others influence theirexpectations, behaviors, and performance eitherpositively or negatively.B. Our actions are determined by our beliefs andexpectations or ourselves and othersC. Thus, our expectations will become a self-fulfillingfulfillingprophecy, , partly because we act in a manner that isconsistent with that “prophecy” and cause it to “befulfilled.”6/26/2008

"You see, really and truly, apart from the things anyonecan pick up (the dressing and proper way of speaking,and so on), the difference between a lady and a flowergirl is not how she behaves, but how she's treated. Ishall always be a flower girl to Professor Higgins,because he always treats me as a flower girl, andalways will; But I know I can be a lady to you, becauseyou always treat me as a lady, and always will.”Eliza Doolittle …….