The Right Way: Internal Operations and TechnologyLike corporate responsibility, for sustainability to succeed it must be integratedinto the ongoing processes of our organization and the ongoing behaviors ofour people. At <strong>Deloitte</strong>, we recognize that sustainability is consistent with ourlong-held and enduring values, a significant part of our ingrained culture; andwe are seeking to make it a natural part of our everyday actions.The way we create awareness, provide direction and encourage engagementis as important as the desired outcome—to “walk the talk” not only in doingwhat we say but in how we do it. Green execution of green initiatives andobjectives reinforces our message; and often serves as an exercise ininnovation as we strive to do things in new, more environmentallyresponsible ways.Over the last year, a major factor in the greening of <strong>Deloitte</strong> has been ourinternal operations programs focusing on Green Offices, Green Real Estate,Green Meetings, Green Travel, Sustainable Supply Chain, and Green IT.Green OfficesThe office greening program, under the heading “Greening the dot,” includedthe appointment of green champions leading green teams in nearly 90 officesthroughout the United States and India. The program featured a proprietarygreening toolkit containing more than 35 office projects that cover reductionof daily energy, paper and product consumption, waste reduction, recyclingand awareness building. A Green Dot Scorecard online measurement devicetracks progress. Within the first six months of launch, over 1/3rd or more than1,000 projects in total were completed.Green Real EstateSince nearly all of our office facilities are leased, our ability to influenceour physical surroundings is often indirect. Wherever possible andwithin the scope of financial reasonableness, we strive toward alignmentwith LEED (Leadership in Energy and Environmental Design) standardsthroughout our workplace. A major opportunity to exercise LEED principleswill be incorporated into the building of a state-of-the-art learning andleadership development center.Green MeetingsThe first question we ask ourselves, especially when travel is involved, iswhether a physical meeting is necessary. If a meeting is required, we aimto follow green protocols. From venue sourcing/selection, to the choices wemake for transportation, food and beverage, to on-site execution, we areworking toward a smaller environmental footprint for each meeting.“The greening of <strong>Deloitte</strong> haschanged the way we think about ourworkplace environment, resulting ina significant transformation of ouroffice operations.”—Mary Ellen Rodgers,Managing Partner,Field Operations,<strong>Deloitte</strong> LLP“I am excited about the opportunityto reduce our carbon footprintthrough green technologies. TheGreen IT initiative is alreadymaking a significant impact interms of energy and cost savings,efficiencies and recycling. ITS isproud to support corporateresponsibility through greentechnology.”—Larry Quinlan,Chief Information Officer,<strong>Deloitte</strong> LLPProjects completed during firstsix months of office greening programGreen TravelWe are required by the nature of our business to travel—it is unavoidablefor a professional services firm. We recognize the impact of travel on theenvironment and have developed programs and guidelines to provide greenoptions, encourage use of virtual meetings, teleconferencing, and employgreen practices while on the road. This is a serious challenge for ourprofession that we are determined to deal with responsibly.“Internal Operations and Technology” includes Field Operations, Information Technology Services(ITS) and other internal support areas.18P Please consider the environment before printing
We recognize that many organizations that value sustainability secureenvironmental off-sets to counter the impact of activities, such as travel, thatare a practical necessity. Our current focus is on addressing the challengeof our environmental impact at the source rather than compensating for it.Going forward, we may consider legitimate off-sets as appropriate but neveras a standalone solution.Sustainable Supply ChainOur responsibility extends to wherever we have a relationship. We aimto do business with suppliers whose values, regarding respect for humanrights ideals, the environment, and ethical business practices, are consistentwith our own.Our efforts over the past year have been to further embed sustainability intoour strategic procurement process, including supplier selection and dialoguewith existing suppliers, leading to plans and actions, and cultivating “greenerchoice” product and service options.Green ITWhen combined with internal operations processes geared towardsustainability, and the greening actions of our people, technology providestools that reduce operational costs, and boost productivity throughenvironmentally sustainable practices.The Green IT initiative at <strong>Deloitte</strong> seeks to reduce waste, and increaseefficiency and recycling by focusing on four key areas:• Data Center Computing, including power and cooling reduction• End-user Computing, including laptop and printing protocols• Practice Office, including video teleconferencing• Education & Awareness, including an intranet site and campaignsThe Green IT Council manages these efforts by providing governance,oversight, measurement and reporting.TeleconferencingAn initiative that has the potential to significantly impact our travel footprint isour substantial investment in video teleconferencing facilities. The comprehensiveteleconferencing program is shaped to the needs of the offices andincludes state-of-the-art immersive conferencing. This programis already underway. As it rolls out, we expect to see several benefitsincluding: higher productivity as well as reduced meeting related travel,reduced wear and tear on our people, and more visual communicationamong our professionals.19P Please consider the environment before printing