appendix iv quality assurance and program integrity - RMA USDA ...

2014 SRA—Appendix IV 07-01-13(B)(C)(D)Describe the internal control measures used to assign work andtrack, monitor and evaluate work performance against themeasurement standards under subparagraph (a)(2)(A);Describe the additional training and monitoring applicable to anyindividual who fails to meet the measurement standards specifiedin subparagraph (a)(2)(A);Describe the training curriculum developed from subsections (b)and (c) for:(i)(ii)(iii)(iv)New agents and new loss adjusters;Experienced agents and experienced loss adjusters;Agents and loss adjusters with deficient work performanceto meet the standards established in subsection (a)(2)(A);andEmployees performing functions relating to sales andservice, loss adjustment, and underwriting.(E)(F)(G)(H)(I)Describe the individual training for employees, agents, lossadjusters, or other affiliates with respect to specific crops, areas,and plans of insurance serviced by such individuals;List the names of the individuals responsible for the training underthe TPEP;Provide a timeline for training all individuals identified insubsection (a)(2)(D)(i-iv) prior to the time the work is performed;Describe the Company’s plan for taking corrective, follow-up, orremedial actions when additional training does not correct theidentified deficiencies.Describe the procedure for the Company to maintain, retain, andprovide to FCIC upon request:(i)(ii)The tracking and evaluations of the historical performanceof individuals identified in subsection (a)(2)(D); andRecords of all corrective, follow-up, or remedial actionstaken with respect to any individual identified in subsection(a)(2)(D).3