appendix iv quality assurance and program integrity - RMA USDA ...
appendix iv quality assurance and program integrity - RMA USDA ...
appendix iv quality assurance and program integrity - RMA USDA ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
2014 SRA—Appendix IV 07-01-13(1) In order to sell or service any eligible crop insurance contract:(A)(B)(C)(D)(E)A new agent or other applicable ind<strong>iv</strong>iduals (including any otherind<strong>iv</strong>idual who solicits or otherwise promotes crop insurance saleson behalf of the Company) must participate in a structured training<strong>program</strong> of at least 12 hours on all of the items listed in subsection(b)(1).An experienced agent or other applicable ind<strong>iv</strong>idual must annuallycomplete at least 3 hours of structured training on updates orchanges specifically related to the items listed in subsection (b)(1),or that are identified by FCIC or the Company as deficient duringthe <strong>quality</strong> control reviews or processing of the sales relateddocuments.All agents <strong>and</strong> other applicable ind<strong>iv</strong>iduals must pass a basiccompetency test before they can sell or service an eligible cropinsurance contract (all testing records, including test results, shallbe maintained in accordance with section IV(g) of the Agreement). Basic competency tests must specifically relate to the items listedin subsection (b)(1) <strong>and</strong> determine the proficiency of the ind<strong>iv</strong>idualwho completed the required training to sell <strong>and</strong> service eligiblecrop insurance contracts. Additionally, the Company must reviewthe test results <strong>and</strong> document follow-up training initiat<strong>iv</strong>es for anyarea of identified weakness on the part of any one or moreind<strong>iv</strong>iduals.All agents <strong>and</strong> applicable ind<strong>iv</strong>iduals must retake <strong>and</strong> pass thebasic competency test every three years.If the agent or other applicable ind<strong>iv</strong>idual was not employed by ordid not contract with the Company in previous years, the Companymust obtain <strong>and</strong> have available upon request, documentation thatthe agent or other applicable ind<strong>iv</strong>idual has passed the basiccompetency test within the past 3 years with another AIP.(2) In order to adjust or sign any claim for any eligible crop insurancecontract:(A)(B)A new loss adjuster or other applicable ind<strong>iv</strong>idual must participatein a structured training <strong>program</strong> of at least 60 hours on all of theitems listed in subsection (c)(1) (including at least 24 hours ofclassroom training).An experienced loss adjuster or other applicable ind<strong>iv</strong>idual mustannually complete at least 16 hours of structured training8
Change language