2010 - 2011 Annual Report - Zoos South Australia

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CONTENTSYear In ReviewWild TimesCommunications & PartnershipsCommunicationsPartnershipsCommunity PartnershipsFundraisingMarketingTourismMedia PartnershipsMembership And Animal AdoptionBequestsGrantsVisitor ExperiencesEvents ReportVolunteer ProgramsHuman ResourcesFinancial ReportAdmissionsFinalsVisitorExperiencesConservation Programs – 8 of 11
CONTENTSYear In ReviewWild TimesCommunications & PartnershipsCommunicationsPartnershipsCommunity PartnershipsFundraisingMarketingTourismMedia PartnershipsMembership And Animal AdoptionBequestsGrantsVisitor ExperiencesEvents ReportVolunteer ProgramsHuman ResourcesFinancial ReportAdmissionsFinalsVisitor ExperiencesThe Visitor Experience Department has continued its focuson developing and enhancing quality visitor experiencesacross the three Zoos SA properties.One of the major changes in 2010 – 11 for the VisitorExperience Department was the addition of WarrawongWildlife Sanctuary in partnership with NgarindjerriEnterprises. All existing Warrawong staff from the previousowners of the property were maintained and the year wasa consolidated approach to commence development of amasterplan for the property and enhancing the visitorexperiences available. Enhancements included:• Re-developing the Café menu to provide for more localAdelaide Hills selection of food and beverage• Developing a Palm Oil free café and menu• Re-developing the daily Animal Show presentations toprovide a more educational experience about living withnative wildlife in our backyardsBehind the Scenes Animal Experiencesand Brief Animal EncountersBehind the Scenes and Brief Animal Encounters again provedto be incredibly popular and a wonderful way to educatevisitors in regards to the zoo’s conservation programs. Therewere two new additions to Behind the Scenes experiencesat Monarto Zoo in 2010 – 11 including Meet the Chimpsand off limits Giraffe Safari. The Giraffe Safari provides anincredibly special opportunity to hand feed the off limitsBull Giraffes from a purpose built feeding and viewing area.Almost 7,000 visitors participated in Behind the ScenesExperiences at both Adelaide Zoo and Monarto Zooand approx 2,100 visitors participated in Brief AnimalEncounters offered at Adelaide Zoo. Enhancements to theon-line booking system have seen online bookings increaseto around 60% of total Behind the Scenes bookings.Warrawong Wildlife Sanctuary had 12,730 participantsin the educational animal shows and received 5,833participants in guided Nocturnal Walks.• Establishing two Volunteer groups. ‘Warrawong Bushies’- assist in the Sanctuary weed control and vegetationprograms. ‘Warrawong Rovers’ - provide assistance tovisitors in education of the sanctuary and its wildlife• Introduction of a range of retail items made fromsustainable sourcesVisitor Experiences – 1 of 2
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2010 - 2011 Annual Report - Zoos South Australia

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