Review the Attendee Brochure (PDF, 969 KB) - NBAA

NBAA 14th Annualflight attendants conferencecontinuous improvement of business aviation safetyjune 25 - 27, 2009new orleans, louisianadoubletree hotel new orleansATTENDEE BROCHURE

Continuous Improvement of Business Aviation SafetyNBAA’s Flight Attendant Committee continues to promote the importance and necessity forprofessionally trained flight attendants/third crewmembers onboard large cabin aircraft and encouragesall cabin safety professionals to attend this two-day conference providing educational courses to helppromote career development. The conference sessions will focus on cultural and industry changes whichbring value to the role of the business aviation flight attendant to provide cabin safety, security andservice.The 2008 Flight Attendant Conference was a tremendous success with record attendance along withnumerous speakers promoting cultural awareness, regulatory updates and industry related issues, andthe importance of crew resource management in handling in-flight emergencies.AgendaThursday, June 25, 20092:00 pm – 5:00 pmManager/Lead Flight AttendantRoundtable MeetingJoin us for this group discussion highlightingthe best practices of major flight departments inareas of cost savings, management perspectives,training, consistency of services, and methods ofcommunication.6:00 pm – 7:00 pmFirst Time Attendee MeetingThis event is intended for first time attendees.Plan to meet the Flight Attendant CommitteeChairperson, committee members, network andgain help with planning what sessions to attendat the Conference. Committee members will beavailable to answer any questions or concerns thatyou may have.6:00 pm – 8:00 pmWelcome Reception & ConferenceRegistrationVendor Display Tables OpenFriday, June 26, 20097:30 am – 8:30 amRegistration & Continental BreakfastVendor Display Tables Open8:30 am – 9:00 amConference Welcome & IntroductionsJudy Reif, NBAA Flight AttendantsCommittee ChairSteven J. Brown, NBAA Senior Vice PresidentOperations9:00 am – 10:30 amKeynote SpeakerFred Reid, President FlexjetSEBA Level: AllMr. Reid will address corporate aviation businesscycles, current financial difficulties, and predictionson the future of our industry. He is also a strongsupporter of flight attendants and their trainingand will discuss his commitment to those efforts.Mr. Reid’s career within the aviation industry isimpressive and spans over 20 years. He has heldsenior executive positions with a number ofairlines and currently serves as President of Flexjetby Bombardier.10:30 am – 11:00 amMorning BreakVendor Display Tables Open11:00 am – 12:30 pmAnatomy of an AccidentPresented by Lauren Jarmoszko, FACTS Training,Marianne Prunner, Flight Safety International,Jeff Hare, J. Hare Safety & Survival SystemsSEBA Level: AllRepresentatives from FACTS, FlightSafety andJ.Hare Safety and Survival Systems, will discuss severalhigh profile business and commercial aviationincidents/accidents. The presentation will focus onthe importance of having trained cabin crewmembersonboard, and dissect featured accidentswhere human factors, CRM, lack of training andsurface contamination were contributing factors.Additional discussions include decompression,flight attendant seat location and divan seating.The lessons learned from these aviation accidentscan be applied to future emergencies.12:30 pm – 1:45 pmLunchVendor Display Tables Open1:45 pm – 2:45 pmAltitude PhysiologyPresented by CAMI (Civil Aerospace Medical Institute)SEBA Level: AllThis presentation covers the physiological elementsencountered in flight and prepares flightpersonnel to deal with potential occurrences suchas loss of cabin pressure, hypoxia, trapped gasproblems, decompression sickness as well as selfimposedstress that can magnify any of the abovephysiological events.

2:45 pm – 3:15 pmHypoxia Awareness TrainingPresented by: FACTS TrainingSEBA Level: AllFACTS Hypoxia Awareness Training device (FACTSHAT), the worlds only computer controlledhypoxia trainer delivers real-time computer assessmentsof the psychomotor and cognitiveimpairments resulting from created hypoxia. Thedevice is capable of simulating operating altitudesto 30,000 feet familiarizing crewmembers with thedangerous and paralyzing effects of hypoxia in asafe setting.The FACTS Hypoxia Trainer is an interactive computertouch screen program that accommodatestwo volunteers at a time and will allow everyoneattending the session to experience and/or witnessall of the signs, symptoms, and effects of highaltitude hypoxia and to allow a better understandingof human factors during an insidious, rapid orexplosive decompression.3:15 pm – 3:45 pmAfternoon BreakVendor Display Tables Open3:45 pm – 5:00 pmEmergency Response Preparednessfor Flight AttendantsPresented by Pete Agur, The VanAllen GroupSEBA Level: AllTraining prepares a flight attendant to react and respondto emergencies in flight. However, once anevent has ended, other issues must be dealt with.This session explores the critical events surroundingan aircraft event and the impact on passengers,crew, victims, survivors and next of kin.Beyond caring for the physical well being, there aredeeper issues concerning the hearts and minds ofthose involved during the hours, days, weeks andmonths beyond. With the information providedit will be easier for you to understand and reactappropriately to those concerned.Included also in this discussion are proactive stepsyou can take before an event that will make youbetter prepared to respond even more effectivelyduring and after any crisis.Finally, this session discusses the role of the employeeFlight Attendant versus that of a contractor,and the differences in their respective roles in acrisis situation5:00 pm – 5:15 pmConference Day Wrap Up andAnnouncementsJudy Reif, NBAA Flight Attendants Committee ChairScott Arnold, NBAA Flight Attendants CommitteeVice Chairsaturday, June 27, 20097:45 am – 8:15 amBreakfastVendor Display Tables Open8:15 am – 8:45 am2009 NBAA Flight Attendant ScholarshipAwards Presentation8:45 am – 9:45 amPersonal Security for Global TravelPresented by: Joseph W. Hemmer, CEO – AviationFacilities Security GroupSEBA Level: AllThis presentation explores the responsibilitiesand avenues of assistance for the corporate flightcrewmember as they travel outside of the comfortand support structure of the United States. Issueshighlighted are itinerary planning, host nationlaw enforcement and security liaison informationand avenues of assistance during internationaltravel. Additional information will be provided forlocal custom practices, hotel, luggage, travel andtouring security, emergency response procedures,introduction and orientation to common-sensedefensive tactics that can be employed by anyone,and taking CRM beyond the aircraft.9:45 am – 10:15 pmMorning BreakVendor Display Tables Open10:15 am – 11:15 amWhat You Don’t Know COULD Hurt!Presented by: Dr. Paulo Alves, MedAireSEBA Level: AllFlu, Accident, Gastrointestinal Issues - should anillness or injury strike during your travels, wouldyou be prepared? What are the health resourcesin different destinations? What conditions couldaffect your ability or that of your passengers to flysafely back home? In this presentation, Dr. PauloAlves will introduce participants to the realities oftoday’s travel environment. Drawing upon statisticalevidence from more than 46,000 cases handledannually by MedAire, participants will learn to recognizeand cope with potential threats whether inflight or on the ground. Additionally you will takeaway key prevention strategies to mitigate againsthealth risks before your departure.11:15 am – 11:45 amRegulatory & Security UpdatesPresented by: Doug Carr, NBAASEBA Level: AllThis session will cover the recent progress regardingthe Large Aircraft Security Program (LASP) aswell as other initiatives being implemented by theTransportation Security Administration and theDepartment of Homeland Security. These effortsaffect every aspect of business aviation includingthe duties and responsibilities of the cabin crewrelating to passenger security, ramp security and

ATTENDEE PRICINGFlight Attendant ConferenceThursday, June 25, Friday, June 26 and Saturday,June 27, 2009(Includes continental breakfast, lunch, breaks andThursday and Friday’s evening networking receptionsas well as handout materials.)Member Price: $375Non-Member Price: $525Special offer for first time attendees – for allfirst-time attendees who are interested in joiningNBAA, call NBAA Membership for the special offeravailable to contract flight attendants at(800) FYI-NBAA or (800) 394-6222.SUBSTITUTIONS/CANCELLATIONSA full refund less a 10 percent processing fee willbe made for seminar cancellations received inwriting prior to June 25, 2009. NBAA understandsthe last-minute nature of business aviation and hasallowed as much flexibility as possible. However,there will be NO REFUNDS after June 25, 2009. Allrequests must be made in writing to registration@nbaa.org or fax to (202) 478-0036. If you are unableto attend and wish to send another representativefrom your company, simply e-mail the name ofyour replacement to registration@nbaa.org.NBAA’s Standards of Excellence inBusiness Aviation (SEBA) ProgramTo help Attendees decide which sessions would bethe best options to attend, the Flight AttendantsCommittee has designated each presentation witha SEBA Level. NBAA’s Standards of Excellence inBusiness Aviation (SEBA) program was created toencourage continuing education practices withinthe business aviation community. The programwas developed by NBAA and is coordinatedthrough the Professional Development StrategicFocusTeam in collaboration with the Association’sCorporate Aviation Management Committee,Flight Attendants Committee, Maintenance Committee,Schedulers and Dispatchers Committee.SEBA has four levels for the business aviation flightattendant. SEBA 1 is for entry level flight attendantswho have completed training that meets thebasics from FAR part 135 plus CRM, food handlingand in-flight medical training. SEBA 2 builds uponSEBA 1 with aircraft specific training, ground safety,deicing and business protocol training. SEBA 3,lead flight attendant, adds advanced culinary, highaltitude, fatigue countermeasures and securitytraining. Finally, SEBA 4 is the manager flight attendantwith management training and industryexperience. For more details on this, please visitthe NBAA web site at www.nbaa.org/seba.RENTAL CAR INfORMATIONNBAA Memberssave an additional10% throughEnterprise Rent-A-Car. At home or away, at a general aviation orcommercial airport, Enterprise has the right car,truck, van or SUV to meet your needs. WithEnterprise, you will enjoy great savings on morethan 550,000 vehicles. Plus on average, their ratesat airports are up to 20% lower than other rentalcar companies. And with more than 5,500neighborhood and airport locations, you’re sureto find one near you. To take advantage, you mustbook through www.enterprise.com and use thespecial NBAA discount number: NA16100.BOOK DELTAEASY AS 1-2…you chooseDelta Air Lines is offering 5-10% discounts offeligible published fares to NBAA Members. Choosethe options below for your booking method1 Book Online(no service fee) Access the deals with just a click on thedelta.com for business logo Promoting Delta’s Online Best FareGuarantee*NOTE: If you go directly to the delta.comwebsite you *will not* be eligible for a discount.2 Call Delta’s Association Desk(booking fee applies) Phone 1 800-455-2720 Hours 9:00AM – 5:30PM EST (Mon-Fri) Reference Number: DP4VPHOTO USE PERMISSIONAny person who attends an NBAA Show,Conference, Seminar, Forum or other programgrants permission to NBAA to use and publishhis/her image or likeness collected in connectionwith the program for any usual and customarypurpose of the NBAA, including advertisementsfor NBAA and its programs.

NBAA WISHES TO THANK ITS GENEROUS SPONSORS FOR SUPPORT-ING THE NBAA 14TH ANNUAL FLIGHT ATTENDANT CONFERENCE.SPONSOR LEVELSGOLD LEVELSilver LevelBronze Level1200 Eighteenth Street, NWSuite 400Washington, DC 20036-2527