how we have grown - OhioHealth

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Excelling in All Success MeasuresOhioHealth implemented a balanced scorecard approach for each of its hospitals tomeasure success in four key areas: quality, service, finance and worklife — and DublinMethodist is proud to be among the system’s top performing hospitals.Recognized for QualityDublin Methodist has been nationally recognized forquality care and patient safety from leading industryanalysts, thought leaders and publications. We continue toimplement new programs and seek new opportunities tomaintain top quartile performance.Committed to ServiceOur patient centered design provides the foundation forexceptional care, and the hospital’s annual Press Ganeycustomer service scores further demonstrate commitmentto service. Patients randomly receive a survey called theHospital Customer Assessment of Healthcare Providers andSystems (HCAHPS) from Press Ganey to rate how well thehospital performed against several indicators including quiet,cleanliness and responsiveness.Dedicated to Worklife BalanceOhioHealth strives to provide a positive worklife balanceincluding competitive compensation, career and diversitytraining, flexible scheduling, recognition opportunities andspecial events and discounts. This coupled with the positiveand collaborative work environment between physicians andassociates at Dublin Methodist is among the many reasonsOhioHealth has been named to FORTUNE magazine’s“100 Best Companies to Work For” list for the past sevenyears. OhioHealth also surveys its physicians each yearusing a survey tool from Press Ganey. OhioHealth hasranked first or second among health systems nationally,and Dublin Methodist consistently boasts high scores forphysician satisfaction.Financially ResponsibleWe are proud of our financial strength, are ahead ofprojections and have met or exceeded all targets since 2009.Because of continual expense management and a focus onoperational efficiency, Dublin Methodist is among the lowestcostcentral Ohio hospitals.12OhioHealth dublin Methodist HOSPITAL Five years of innovation, growth and quality care | 2008 - 2013
Dublin Methodist HospitalLeveraging the Strengths of theOhioHealth SystemDublin Methodist was designed as much more than a standalonehospital — it is part of the broader OhioHealth system,which enhances the resources and range of treatment optionsavailable to patients.This system approach allows Dublin Methodist to operatespecially monitored eICU intensive care beds linking tointensive care experts at Riverside Methodist to enhance thesafety for critically ill patients. The Radiation Oncology unitopened in 2011, is a direct extension of the program basedat Riverside Methodist, with the same physicians and staff.In addition, the Dublin Methodist medical team is part of theOhioHealth Stroke Network — the first of its kind in Ohio.Following a stroke, every second counts and immediate, expertintervention is essential to preserving brain function andpreventing disability. Through the OhioHealth Stroke Network,physicians at community-based hospitals, like DublinMethodist, use advanced telemedicine technology to quicklyconnect to critical care and stroke specialists at OhioHealthhospitals. Geographic barriers are removed and doctorscollaborate in real time to make crucial diagnostic decisionsas if they were in the same room. Whenever possible, patientsremain in their local hospital. If necessary, patients can betransferred to our Comprehensive Stroke Center at RiversideMethodist or our Primary Stroke Center at OhioHealth GrantMedical Center.To enhance service for referring physicians and their patients,Dublin Methodist’s participation in the OhioHealth TransferCenter streamlines patient transfers and bed managementamong OhioHealth’s five central Ohio hospitals. The TransferCenter helps ensure patients can be transferred when necessaryto OhioHealth facilities where accepting physicians areavailable, thus maximizing resources and improving efficiency.The Dublin Methodist campus also includes an OhioHealthUrgent Care facility to provide immediate medical care right inthe Dublin community, with access to the entire OhioHealthsystem should patients need it.Also reflecting a growing role within the OhioHealth system,members of the Dublin Methodist team have key leadershiproles at OhioHealth Grady Memorial Hospital in Delaware. Thisapproach streamlines operations while enabling the hospitalsto share best practices and processes to enhance quality,service and efficiency by establishing consistent practices atboth facilities. It also enables the hospitals to collaborate asneeded to ensure excellent service across both facilities.13
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