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BALANCING The ScalesRegionalOn Jalan Kepong, Kuala Lumpur,the Wisma TNB building towershigh above the other blocks on thestreet. The view from the 11 th flooris imposing but the woman sittingopposite us (team from TenagaLink)looks completely cool, calm andcollected.As expected from someone whohas achieved such admirablesuccess, Kamaliah’s journey in TNBis shaped by the various terrainsof different positions and stationsover the years. Looking back to heryounger days, Kamaliah is a proudalumnus of St. George’s Girls Schoolin Penang. She later furthered herstudies in Brighton and graduatedfrom Sussex University in 1983.Immediately after graduating, shetook what would prove to be ablessedly fateful leap into the TNBwork world.Her first ever taste of professionallife in TNB was as an AssistantConsumer Engineer in Penang.From there, she was transferred toPaka Power Station for four years.Following various stints such as herinvolvement in the EntrepreneurDevelopment Programme, andBusiness Management Unit inCustomer Service Department, shereturned to the Human Resourcesand Administrative ServicesDepartment and was subsequentlyappointed as General Manger.Currently, she holds the position ofGeneral Manager (Kuala Lumpur),Distribution Division, TNB sinceJanuary 2008.Ir. Kamaliah Abdul Kadir, TNB State General Manager (Kuala Lumpur)As any GM is sure to attest, the we always think of the customers asjob scope is not one to be taken VIPs and our top priority.”lightly. Having Kuala Lumpur as abase of operations only intensifies This outlook is consistent withthe challenges faced due to its Kamaliah and her team’s vision toconstant position in the spotlight push TNB Kuala Lumpur becomingas the country’s capital and centre what she describes as “a worldof trade and business. “Customers class utility for a world class city”.hold tremendous expectations on In light of the current economicour services, so we cannot afford gloom enveloping the nation andto underestimate supply adequacy, other parts of the world, one mightliability and quality at anybe inclined to dismiss her ambitionsmoment,” she acknowledges of the as idealistic. However, Kamaliah’sarea’s customer base. “However, capability and organization are17