TeAmmATe HoSTing opTionS

TeamMate Hosting OptionsWHAT IS TEAMMATE HOSTING?With TeamMate hosting solutions, secure access to your custom TeamMate environment is available overthe web. Hosting can be a cost-effective alternative, providing a powerful and stable environment withoutthe burden of deploying software and developing the associated infrastructure. Choosing TeamMatehosting allows your organization to concentrate on building your business, not your infrastructure.AvailabilityWith TeamMate hosting solutions, your data is available when you need it. Your information resides on ourmanaged servers, which are load balanced to provide maximum performance and stability. Your employeesaccess your audit programs, work papers, recommendations, and other TeamMate data securely throughthe web. In today’s information technology environment, employees expect web access to their tools.TeamMate hosting solutions allow you to support your remote and local teams with the same flexible,stable environment.Contact us foradditional information:1.888.830.5559Cost SavingsYour organization can achieve significant savings by letting us host your TeamMate Suite. Mostorganizations find that the cost of a hosted solution versus developing their own environment issignificantly lower. The need to purchase and manage additional hardware as your TeamMate databasesexpand is eliminated. In addition, the involvement of your information technology staff is minimized, sinceour team fully supports user access, manages the servers, and monitors performance. TeamMate hostingsolutions are a cost-effective and flexible answer to the needs of many organizations.

SECURE SOLUTIONWith TeamMate hosting solutions, your information is protected and secure from physical risks andunauthorized access. Industry standard firewall, backup, and data center security technologies andprocesses are in place to keep your data available and secure.■■ Each customer has a separate database with individual user accounts and passwords.■■ Access to your data is secured by proven technologies.■■ Access is secured from the Internet using industry standard, high-availability firewalltechnology at both the application layer, and the data layer.■■ All traffic to the hosted software site is secured using SSL encryption protocols.■■ The hosted systems are operated under the controls, security, and audit process of the SAS 70Type II hosting facility.■■ System availability is constantly monitored with automatic notification of outages to oursupport team.■■ All systems are designed to provide 99% availability to customers with component redundancy andfail-over architecture.■■ Custom catastrophic event management is available with custom contract terms.■■ Your data is backed up automatically with additional options available.■■ TeamMate data is backed up on a daily basis and retained for two weeks.■■ Historical data is stored live in the CCH Teammate software product, allowing customers tomaintain as much historical data as necessary throughout the term of the contract.■■ More extensive backup system options are available with custom contract terms.■■ Details of the physical security methods and disaster recovery plans are available upon request oncean appropriate non-disclosure agreement has been completed.HOSTING OPTIONSBoth Full and Lite Hosting solutions provide flexible options to best suit your organization’s needs andinclude use of the full TeamMate Suite and hosting support.Full HostingWith full hosting, all your team needs is access to the Internet. The TeamMate Suite software componentsand database(s) reside on our servers.■■ Installed on a Microsoft Remote Application Server; no software need be installed on client PCs.■■ Can be used from any PC that meets our minimum specifications with Internet access.■■ All traffic is over HTTPS (SSL).■■ Upgrades to the TeamMate Software Suite are performed by our team.■■ Faster performance than our Lite solution.Lite HostingLite hosting is a more economical option, where the TeamMate database resides on our servers, andcomponents of the TeamMate Software Suite are installed locally.■■ TeamMate client is installed locally on client PC/Laptop.■■ Database(s) and web sites are hosted by us.■■ The SQL connection is over SSL and secured using a certificate.■■ Web Sites are secured using HTTPS.■■ Performance is based on Internet connectivity speed.■■ Client is responsible for installing and upgrading client PCs.■■ Full EWP replication for easy offline working capability.HOSTING SUPPORTHosting clients have full access to the TeamMate support team. Our support team can assist with generalquestions about using the TeamMate Suite. Access support is also provided for our hosting clients. Issueswith access and availability are supported.© Wolters Kluwer Financial Services ARC-TMUF-HFL ARC-10-1506 9/26/10