We Know What It Means To Serve - USAA

LETTER FROM THE CEOOur mission is to provide you with solutionsthat help protect you and your financial future.With respect for the military service you andyour families have provided to our nation, ourgoal is to provide you the highest possiblevalue and service.USAA is known for its personal service, andour knowledgeable representatives will alwaysbe here to help you. And as the world movesfaster and our lives get busier, memberstell us it is increasingly important to be ableto manage their financial lives on the go —quickly, easily, anytime, anywhere.In 2007, we focused on expanding andenhancing the many ways you can manageyour business with USAA.USAA — EasierIn 2007, USAA was one of the first financialservices companies to make banking,investment and insurance services availableon cell phones and mobile devices. Youcan access your accounts, check your balances,transfer money, make stock trades, orderauto insurance ID cards and pay bills — allon your phone at MOBILE.usaa.COM.During the year, we also made significantimprovements to USAA.COM, enabling thosewho wish to do virtually all of their everydaybusiness with USAA online. Additionalcapabilities we launched or expanded in2007 include:» USAA Deposit@Home. Qualified memberscan deposit checks into a bank account onlinefrom anywhere in the world using a homecomputer and scanner.» Retirement Center. Help evaluate yourretirement plans using interactive toolssuch as the Online Retirement Advisor andRetirement Income Planner.» Auto and Property Claims. File aninsurance claim for your car or home onusaa.COM.» USAA Car Buying Service. Research, locateand finance a new or used car — all online.» MY.usaa.COM. Members ages 13 through17 can view their accounts and documents,and transfer and deposit funds.The Value of MembershipUSAA is the only fully integrated financialservices company in the nation, and we continueto offer our members a wide array of highlycompetitive products and services. As a result,more members are acquiring their banking,insurance and investment products from USAA.Today, USAA’s 5.1 million memberhouseholds trust us to providean average of approximately fiveproducts for their families.While we have always recognized and rewardedmember relationships with USAA, last year weintroduced auto insurance pricing that furtherrecognizes the benefits of member loyalty. Thatmeans members can save money on their autoinsurance premiums based on the numberof USAA products they own and the number ofyears they have had auto insurance with us.18 USAA 2007 REPORT TO MEMBERSUSAA 2007 REPORT TO MEMBERS 19