We Know What It Means To Serve - USAA

ADVISORY PANELUSAA’s 14-member Advisory Panel includes members of all ages and fromall walks of life. Panel members provide candid and valuable feedback aboutUSAA’s products, services, marketing campaigns and delivery methods.Additional InformationUSAA HeadquartersUSAA9800 Fredericksburg RoadSan Antonio, Texas 78288(800) 531-8646(annual report inquiries only)Independent PublicAccountantsErnst & Young LLPSan Antonio, TexasUSAA is not a publicly heldcompany and does not file anSEC form 10-K.Annual Meeting ofUSAA MembersSaturday, November 15, 20089 a.m. (Pacific Standard Time)The Fairmont Olympic Hotel411 University StreetSeattle, WA 98101The USAAEducational FoundationUSAA9800 Fredericksburg RoadSan Antonio, Texas 78288www.usaaedfoundation.orgWatch the video version of this report, includingmessages from the Chairman and the CEO,at USAA.COM/REPORTTOMEMBERS.Marcelite HarrisChairUSAA Advisory PanelMaj. General (Ret.)U.S. Air ForceRockledge, FloridaMember since 1967Stephen CrokerVice ChairUSAA Advisory PanelLt. General (Ret.)U.S. Air ForceChestertown, MarylandMember since 1963Carolyn AumanDaughter of anArmy o∞cerSanta Cruz, CaliforniaMember since 1992Veronica BandrowskyChief Warrant O∞cerU.S. Coast GuardCape May Court House,New JerseyMember since 1998Jabari CraddockCaptainArmy National GuardDurham, North CarolinaMember since 1997Regulatory DisclosuresEach company has sole financial responsibility for its own products.OtherInvestments/Insurance:Not FDIC Insured • Not Bank Guaranteed • May Lose Value40Carolyn DeKokWidow of anAir Force o∞cerColorado Springs, ColoradoMember since 1968Flora OrahoodMarried to a retiredArmy o∞cerAnderson, IndianaMember since 1968USAA 2007 REPORT TO MEMBERSMatthew DuffyLt. CommanderU.S. NavyNorfolk, VirginiaMember since 1995Jason RossSon of an Air Force o∞cerMurfreesboro, TennesseeMember since 1998Deanna GeorgeMarried to aMarine Corps o∞cerPapillion, NebraskaMember since 1993Stephen SheehyColonelU.S. Air ForceBeale Air Force Base,CaliforniaMember since 1980Andrew KellySon of a Naval o∞cerSan Francisco, CaliforniaMember since 1993Debra StricklandCommand Sergeant MajorU.S. ArmyWoodbridge, VirginiaMember since 1999Patricia LawrenceSenior Master SergeantAir Force ReserveSan Antonio, TexasMember since 1993Design: VSA Partners Inc. Principal Photography: Paul Elledge Photography“USAA” and “association” mean United Services AutomobileAssociation and its affiliates. Property and casualty insuranceprovided by United Services Automobile Association, USAA CasualtyInsurance Company, USAA General Indemnity Company, GarrisonProperty and Casualty Insurance Company, USAA County MutualInsurance Company, USAA Texas Lloyds Company and USAA Ltd.(Europe), San Antonio, TX, and is available only to persons eligible forP&C group membership. Investments provided by USAA InvestmentManagement Company and USAA Financial Advisors Inc., bothregistered broker dealers. Life insurance and annuities provided byUSAA Life Insurance Company, San Antonio, TX, and in New York byUSAA Life Insurance Company of New York, Highland Falls, NY.Financial planning services and financial advice provided by USAAFinancial Planning Services Insurance Agency Inc. (known as USAAFinancial Insurance Agency in California), a registered investmentadviser and insurance agency and its wholly owned subsidiary, USAAFinancial Advisors Inc., a registered broker dealer. Merchandiseprovided by USAA Merchandise Services Company. Alliance servicesprovided through USAA Alliance Services L.P. Credit cards providedby USAA Savings Bank. Other banking products provided by USAAFederal Savings Bank. Both Member FDIC.MemberThe term “member” generally refers to current USAA customers whoare eligible for property and casualty insurance, and their spousesand children who are current USAA customers. Use of the term“member” does not convey any legal, eligibility or ownership rights.To be a member of the USAA property and casualty insurance group,individuals must meet certain eligibility requirements and purchase aUSAA property or casualty insurance group policy. Eligible parentmust purchase property and casualty insurance for eligibility to passdown to children. Ownership rights are limited to policyholders ofUnited Services Automobile Association.BusinessWeek March 5, 2007 issue; BusinessWeek March 3, 2008 issue.A++ (Superior) from A.M. Best Co., highest of 16 possible ratings;Aaa (Exceptional) from Moody’s Investors Service, highest of21 possible ratings; Aa1 (Excellent) from Moody’s, second highestof 21 possible ratings; AAA (Extremely Strong) from Standard &Poor’s, highest of 21 possible ratings.The USAA Foundation and The USAA Educational Foundation (the“Foundations”) are nonprofit organizations sponsored by USAA.The Foundations do not endorse or promote any commercial supplier,product or service.