[CV] Roma Adomaitienė - Vilniaus universitetas

CURRICULUM VITAEGENERAL INFORMATIONSurname: ADOMAITIENEName:RomaDate of birth: 11-06-1973Place of birth: Mazeikiai, LithuaniaScientific degree Doctor of social sciences, associated professorand title:Office address: Sauletekio al. 9, II bld., 704 roomDepartment of Management,Faculty of Economics, Vilnius UniversityLT-10222, Vilnius, LithuaniaOffice phone: + 370 5 2366154Office fax: + 370 5 2366127Mobile phone: + 370 616 26383E-mail:roma.adomaitiene@ef.vu.ltEDUCATIONPhD studiesDate of defence Institution Dissertation theme2002 Vilnius UniversityTotal quality management formation inLithuanian universitiesAcquiredscientific degreePhD of socialscienceHigher educationDate ofgraduationInstitution1997Faculty of Economics,Vilnius University1995Faculty of Economics,Vilnius UniversitySecondary educationDate ofgraduationInstitution1991The 2 nd SecondarySchool of MazeikiaiQualification acquiredMaster of business administration and management(Commercial quality management specialization)Bachelor of business administration and managementQualification acquiredCertificate of secondary educationWORK EXPERIENCEPeriod Place Position2008 till now Vilnius university, Quality management centre Senior specialist2004 till nowLecturer,Vilnius University, Faculty of Economics, Department ofassociatedManagementprofessor

2002 till 2010 International Business School at Vilnius University Lecturer2007 College of Social Sciences, Vilnius branch Lecturer2003-2007 Vilnius Management Academy Lecturer1997-2004Vilnius University, Faculty of Economics, Department ofLecturer, assistant1995-1997Quality management (former Commodity science)Vilnius University, Faculty of Economics, Department ofCommodity scienceRESEARCH AND PEDAGOGICAL ACTIVITIESSenior laboratoryassistantDescription:• Teaching courses in Lithuanian and English for students of undergraduate and graduatestudies;• Participation in the realization of research trend “Research of Quality Management andBusiness Social Environs”;• Preparation of scientific articles;• Supervision for term papers and master thesis.Areas of research interestsImplementation of total quality management inbusiness and education organizations; service qualitymanagement; leadership for quality; corporate socialresponsibility; standardization and certificationSubjectsQuality management; Total qualitymanagement; Service quality managementPARTICIPATION AT VARIOUS ORGANISATIONS, RESEARCH AND STUDYPROGRAMS, WORKING GROUPS, MEMBERSHIPS, CONSULTINGPeriod201120112007-20082007-20082004-2005Organisation, work group,programmeVilnius University Quality managementcentreProject “Creation and implementationof internal study quality managementsystem of Vilnius University”Vilnius University, Economics facultyProject “Update of the 1 st degree studyprogrammes of Economics faculty andimplementation of innovative teachingmethods”Vilnius University, HAAGA-HELIAUniversity of Applied Sciences (Finland)and Manchester Metropolitan University(UK)Master’s programme in InternationalTourism ManagementVilnius University,Examination centreVilnius UniversityDevelopment of Studies Quality SystemProject expertPositionUpdate of description of disciplines of the1 st degree study programmesLecturer of Service quality management(adjustment of teaching material forobligatory course with foreign experts)Preparation of exam tests for differentsubjectsWorking Group Member (Analysingpeculiarities of quality management atdifferent Western universities; preparingquestionnaires to survey students and

20042003-2004The State Patients’ Fund at the Ministryof Health, Republic of LithuaniaMinistry of Economy, Republic ofLithuania, Vilnius UniversityNational quality programmeacademic personnel of Vilnius university;analysing survey results and preparingresearch report.)Consulting on implementation of ISO9000 quality management systemProgramme developer (Analysing qualitysystem in Lithuania; research ofexperiences of different Europeancountries in this sphere; preparingscenario of National quality programme)SUPPLEMENTARY ACADEMIC TRAINING, VISITSPeriod Place Institution Topic2011, 2 days Riga, LatviaTQM Consulting Group Inc.(TQMCG), SwitzerlandEFQM Leaders for Excellence2011, 2 daysCork,Quality management at higherUniversity College Cork (UCC)Irelandeducation2008, 3 daysCyprus, College of tourism and hotel Service (tourism) qualityNicosiamanagementmanagement2007, 3 daysGreatBritain,ManchesterManchester Metropolitan University Tourism quality management2006, 1 day2002, 2 days1999, 18 days1997, 11 daysLithuania,VilniusLithuania,VilniusSweden,StockholmBelgium,Leuven-laneuveMinistry of social security andlabour of Republic of Lithuania,“Investors’ forum”, UNDevelopment programme, WorldbankLithuanian public administrationinstituteSwedish international developmentcooperation agency and consultancyagency “Sandholm Associates AB”Consumer law centre of Lawfaculty of Catholic University ofLouvain and Luxembourguniversity fundSquare table discussion aboutsocial responsibilitySeminar “Implementation ofmodel of total qualitymanagement in public sector”International programme“Total quality management”Summer school “EuropeanEnvironmental Law andPolicy“MAIN PUBLICATIONS (29 articles were published in international and Lithuanian scientificjournals in the period of 1997-2011.)1. Adomaitiene, R., Slatkeviciene, G. Employee satisfaction and service quality in contact centres /Economics and management – 2008: international scientific conference proceedings, Kaunas:Technologija, 2008, p. 770-775, ISSN 822-6515.2. Ruzevicius, J., Adomaitiene, R., Serafinas D. Peculiarities of quality assurance in higher education:a study of Lithuanian institutions // Organizacijų vadyba: sisteminiai tyrimai, 2007, Nr. 44, ISSN1392-1142.3. Serafinas D., Adomaitiene R., Ruzevicius, J. Peculiarities of education quality assurance inLithuania // The Asian journal on quality, 2007, Vol. 8, No. 2, p. 1-19, ISSN 1598-2688.

4. Adomaitiene, R., Slatkeviciene, G., Ruzevicius, J. Striving for effectiveness and excellence atLithuanian organizations // International business in transition economies: proceedings of thirdinternational conference, 2006, p. 589-606, ISSN 1395-859.5. Ruzevicius, J., Adomaitiene, R., Serafinas, D., Daugviliene, D. Peculiarities of education qualityassurance / 9th international quality management and organisational development conference:proceedings, Liverpool, 2006, p. 804-814, ISBN 0-9553349-0-X.6. Ruzevicius, J., Adomaitiene, R., Serafinas, D., Daugviliene, D. Quality of education as a factor oflife’s quality / Global safety of commodity and environment life. Quality of life: proceedings of the15th symposium of IGWT, Kyiv, 2006, Vol. 1, p. 50-54, ISBN 966-8314-27-1.7. Slatkeviciene, G., Adomaitiene, R., Ruzevicius, J. Quality policy and competitiveness of the country// Ekonomika, Vilnius: Vilniaus universitetas, 2005, t. 69, p. 129-139, ISSN 1392-1258.8. Slatkeviciene, G., Adomaitiene, R., Ruzevicius, J., Marcinskas, A. Quality policy impact oncompetition of organizations / Quality management for organisational and regional development:international conference proceedings, Palermo, 2005, p. 797-808.9. Adomaitiene, R., Slatkeviciene, G., Ruzevicius, J. The impact of quality policy on thecompetitiveness of organizations / Catalysts and impediments of economic development in Centraland Eastern Europe: proceedings of international conference in celebration of the 425th anniversaryof Vilnius University, Vilnius, 2004, p. 247-249, ISBN 9986-19-664-7.10. Ruzevicius, J., Adomaitiene, R., Sirvidaite, J. Motivation and efficiency of quality managementsystems implementation: a study of Lithuanian organizations // Total Quality Management &Business Excellence, 2004, Vol. 15, No. 2, p. 173-189, ISSN 1478-3371.11. Adomaitiene, R. Ekonomistų ir vadybininkų rengimo kokybės tyrimas // Ekonomika. Mokslodarbai, Vilnius: Vilniaus universitetas, 2002, t. 58, p. 7-18, ISSN 1392-1258.12. Adomaitiene, R., Ruzevicius J. Visuotinės kokybės vadybos diegimo ypatumai Vakarų šaliųuniversitetuose // Organizacijų vadyba: sisteminiai tyrimai, Kaunas: Vytauto Didžiojo universitetas,2002, t. 22, p. 7-21, ISSN 1392-1142.13. Adomaitiene, R., Ruzevicius, J. Total quality management implementation in Lithuanianeducation institutions / TQM for university II: proceedings of the international conference, Verona,1999, p. 499-509, Internete: http://www.blweb.it/esoe/tqmhe2/37.pdf14. Makijovaite, R., Ruzevicius, J. Problems and perspectives of TQM implementation inLithuanian education institutions / TQM for university I: proceedings of the internationalconference, Toulon, 1998, p. 139-144, Internet: http://www.blweb.it/esoe/tqmhe1/20.pdf15. Ruzevicius, J., Makijovaite, R. Total Quality Management: Philosophy, Methods, Models //Forum Ware, 1998, No. 1-4, p. 58-65.16. Makijovaite, R., Ruzevicius, J. Problems and perspectives of TQM implementation in educationinstitutions and business practice / Commodity Science and Sustainable Development Proceedingsof the 11 th IGWT Symposium, Vienna: Vienna University of Economics and BusinessAdministration, 1997, p. 225-227.CONFERENCESYear Name of conference Organization PresentationEconomics andKaunas Technology Employee satisfaction and2008management – 2008University service quality in contact centresChallenges of qualityIntegruoto gebėjimų brandosmanagement: value for a Kaunas Technology modelio kaip programinės2006consumer or benefit for aUniversity įrangos kokybės užtikrinimobusinesspriemonės vertinimas2004Kokybės vadybos poveikisšalies ūkiui, LietuvaiKaunas TechnologyUniversityThe problems of productenvironmental certification and

200420042003199919981997įstojus į Europos SąjungąCatalysts and impedimentsof economic developmentin Central and EasternEuropeInternational business intransition economiesLietuvos ir EuroposSąjungos kokybės rėmimoir teisinio reglamentavimoderinimasEconomics andmanagement − 1999Lithuania without science,Lithuania without futureCommodity Science andSustainable DevelopmentVilnius UniversityStockholm School ofEconomics in Riga,Aalborg UniversityKaunas TechnologyUniversityKaunas TechnologyUniversityVilnius GediminasTechnical UniversityVienna University ofEconomics and BusinessAdministrationeco-labellingThe impact of quality policy onthe competitiveness oforganizationsStriving for effectiveness andexcellence at LithuanianorganizationsNational quality programmeinfluence on competitive abilityof countryThe Questions of QualityInternationalization andMethodologyProblems and perspectives ofTotal Quality Management(TQM) implementation ineducation institutionsProblems and perspectives ofTQM implementation ineducation institutions andbusiness practice