2010 ANNUAL REPORT - Watercare

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WATERCARE SERVICES LIMITED ANNUAL REPORT 2010Executives' Profiles11 Ian Parton, 64BE (Hons) PhD DistFIPENZ FInstDTransition Chief ExecutiveIan Parton became the Transitional Chief Executive for Watercare in January 2010 with the role of overseeing the transition froma wholesale company to the integrated retail provider of water and wastewater services for Auckland from 1 November 2010. Ianwas previously the Deputy Chairman of Watercare and has been a director of the company since 2001. He has a long career inconsulting engineering and was previously Chief Executive of Worley (now AECOM). Ian is a distinguished fellow of the Institutionof Professional Engineers and a fellow of the Institute of Directors.22 Gary Swift, 62BCA CA CTPChief Financial OfficerA chartered accountant and former councillor and Board member of the New Zealand Institute of Chartered Accountants withnearly 30 years’ experience in corporate financial management, Gary’s responsibilities include business information systems,commercial services, procurement, treasury and accounting. He was Acting Chief Executive of Watercare between Mark Ford'sdeparture in June 2009 and the appointment of the Transition Chief Executive in January 2010.Team Results: Maintained the funds from operations to interest rate cover above 2.5 times before any price adjustmentas part of the debt guarantee with shareholders; organised new funding to replace maturing debt and to fund future businessrequirements; achieved financial targets.Outlook: Continue to meet financial targets with a focus on maximising cost effectiveness in the integrated business;optimise funding arrangements; manage implementation of new IT system (SAP); undertake expanded credit managementand accounting associated with the integrated business.33 Tim Munro, 48BE (Hons) MIPENZ CPEng IntPEActing Chief Infrastructure OfficerTim has worked for Watercare for 15 years, most recently as Manager Projects. He has managed a number of significantand complex infrastructure projects to completion and has an excellent understanding of the company’s business and assetmanagement requirements. In 2009, he was seconded to the role of Acting Chief Infrastructure Officer while Graham Woodmanaged the integration of water and wastewater services for the Auckland region.Team Results: Oversaw the Fletcher-McConnell Dowell joint venture completion of the pump station constructed as partof Project Hobson and demolition of the old sewer; progressed negotiations regarding the Puketutu Island proposal; continuedplanning for the Central Interceptor Project; completed sections of the Hunua No. 4 Trunk Watermain Project includinglodgement of consents; successfully executed major projects on time and within budget; began preparation of Regional AssetManagement Plan (RAMP).Outlook: Complete Puketutu Island proposal and resolve all appeals; gain consents for the Hunua No. 4 Trunk WatermainProject; progress master plans for water treatment plants; complete the RAMP.4564 Raveen Jaduram, 48ME BE (Hons) FIPENZChief Operating OfficerRaveen was appointed to the role of Chief Operations Officer in early 2010. He has also retained his role as Chief Executiveat Manukau Water Limited during the transition period to help manage the integration of services to Watercare. Raveenhas extensive experience in the New Zealand water industry and has previously held management roles at Metrowater andWatercare. He also has significant local government experience, having held various management and engineering positionsat Auckland City, Manukau City and Auckland Regional councils. Raveen is a former president and board member of theNew Zealand Water and Wastes Association, and New Zealand delegate to the Water Environment Federation, USA.Team Results: Met customer contract obligations fully; maintained Ministry of Health ‘Aa’ grades for water treatment andsupply; maintained ISO 9001 and ISO 14001 accreditation, safety and environmental management systems; implementedoperational efficiency gains across water and wastewater operations.Outlook: Maintain service delivery standards to regional customers; continue to comply with requirements of the ResourceManagement Act; maintain optimisation of regional water and wastewater operations; continue introduction of improvedmaintenance strategies to key water and wastewater assets; engage proactively with the infrastructure business unit to ensureoperational issues are fully considered.5 Mark Lawrence, 44Chief Customer OfficerMark Lawrence joined Watercare in January 2010 to take up the new position of Chief Customer Services Officer responsible forestablishing and managing the new customer services function of the integrated Watercare. Mark has over 20 years’ experiencewithin customer services and over eight years in utility customer services and management. He was most recently with ErgonEnergy in Australia, responsible for frontline customer service to over 650,000 customers.Team Results: Mark is a member of the Project One team preparing for integration and has led the development of the newcustomer business unit. This has involved work to establish the customer centre at Manukau, design of the customer invoiceand contract as well as preparation of new customer processes and the appointment of customer services staff.Outlook: From 1 November 2010, the Customer Services Business Unit will begin to manage retail services to almost430,000 customers across the Auckland region. The team’s aim is to create as little disruption as possible to new customerswhile helping to also build a customer-focused company that is reliable and easy to do business with.executives’ profiles6 Graham Wood, 53MIM BA(Hons) FIE (Aust) MCIWEM CPEng (Aust) CPEng (UK)Chief Infrastructure Officer (Currently Programme Manager of Project One)Graham Wood is a chartered mechanical engineer with 20 years’ experience in the water industry across four continents. As anexperienced executive and project manager, Graham is currently responsible for Project One, planning for and implementing theintegration of water and wastewater services for the Auckland region. Following integration, Graham will take up his role as ChiefInfrastructure Officer.14
WATERCARE SERVICES LIMITED ANNUAL REPORT 20107 Peter Gaskin, 61Certificate Industrial Relations, Victoria UniversityActing Human Resource ManagerPeter is a human resource contractor and is filling the role of Acting Human Resource Manager. Peter is an HR managementspecialist with over 30 years of experience and an excellent understanding of the water and wastewater services industry havingworked for Watercare in the mid 1990s. His responsibilities include human resource planning, health and safety, security,development and employment relations. Peter also led the human resource work stream of Project One coordinating recruitmentof 250 roles associated with integration.Team Results: Continued to focus on health and safety achieving safety targets; maintained high standards of staff trainingand co-operative employment relations. Participated in Project One managing human resource management and recruitmentin preparation for the integrated company’s go live on 1 November 2010.Outlook: Undertake induction and orientation for new staff. Continue to manage implementation and deployment of HRsystems in the integrated company; continue focus on minimising accidents.8 David Hawkins, 56MPP TTC JPCorporate Relations ManagerA former Auckland Regional Councillor and Mayor of Papakura District Council, David is responsible for government andcommunity relations. During the past year David was seconded by the Auckland Transition Agency to work part time as anadvisor on local government issues.Team Results: Participated in and responded to requests on Auckland Governance legislation. Made submissions to selectcommittees on national legislation including the Infrastructure Bill and the Waikato-Tainui Raupatu Claims (Waikato River)Settlement Bill; made a submission to the Ministry for the Environment on the proposed National Policy Statement – Coastal,the Foreshore and Seabed Legislation review and National Environmental Standards for Ecological Flows and Water Levels.Outlook: Maintain positive relations with local and central government and other stakeholders; contribute to positivecommunity relations.9 Jim Hodges, 62BE MIPENZ CPEngChief EngineerA chartered engineer with 30 years’ experience in the water industry, Jim’s responsibilities include advising the ActingChief Executive on engineering matters, Three Waters Strategic Planning, research, development and innovation, businessimprovement and quality management. Jim is also a member of the Research Council of the Water Environment ResearchFoundation in the United States which guides international research on wastewater and stormwater issues.Team Results: Established Policy Integration Group to look at how best to provide for Watercare’s input to new regionalplanning documents. Progressed master planning and research, development and innovation programmes; providedcomprehensive input to central and regional government policy development and resource consent processes; preparedThree Waters Implementation Plan.Outlook: Provide engineering advice to the Chief Executive; continue to promote excellence in all company activities;continue participation in regional and national planning process; advance research, development and innovation.7891010 Clive Nelson, 44MBACorporate Strategy and Communications ManagerA former journalist and newspaper editor with general management experience, Clive’s responsibilities include strategic planning,media relations, publications, education programmes and internal and external communications. Clive has been seconded tothe Auckland Transition Agency and his function is currently being performed by Owen Cook. Clive returns in November 2010.Team Results: Developed Strategic Framework and Business Plan; Prepared communication material and collateral forProject One related to integration; maintained shareholder and community information channels; and maintained contactwith schools and general public.Outlook: Maintain clear communication channels with stakeholders; contribute to positive community relations aroundWatercare’s operations and projects; further enhance strategic planning processes and communications.1111 David Sellars, 43BCA CARisk and Assurance ManagerDavid is a chartered accountant with experience in banking and audit functions. He has previously been responsible for riskassurance, reporting on the internal control environment and governance of major projects. David has recently been appointedto the new role of Risk and Assurance Manager responsible for Internal Audit, Risk Management and Quality Assurance.Team Results: Completed annual audit plan; reviewed major projects; conducted risk assurance covering Watercare’sfinancial, project-related and operational processes.Outlook: Maintain the risk and assurance function, including the risk management framework and systems.governance15
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IndexWATERCARE SERVICES LIMITED ANN
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2010 ANNUAL REPORT - Watercare

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