CRM - Federation of Malaysian Manufacturers

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Functional Proposal:1. Customer Management (Applicable to 1A & 1B)a. Registrationb. Update Information + View Member details (View, Create, Edit and Delete)c. Annual Membership Update Formd. Manage Account (incl. terminate account)e. Enquiryf. Permission (Security Access)g. Report (incl. visitation report)h. Electronic documents of customer profile/data (storage)2. Customer Relationship Management (CRM)a. CRM Modulesb. Calendar*c. Campaigns (Event Management)*d. Contacts*e. Email Integration*f. Help Desk Module (Log) *g. Others3. Training and Manuala. FMM staff training (to be conduct at KL) – at least two training sessions* Required parametersTender Document for FMM CRM Project Page 11 of 15
FMM Strategy Roadmap for CRMPublication ofTender Notice/Tender &QuotationTenderOpeningSessionEvaluation/MeetingVendorsProjectAwardRequirements &Feasibility Study(FMM, FMMInstitute and GS1MalaysiaMembershipDatabank)Conceptual Design(FMM, FMMInstitute and GS1MalaysiaMembershipDatabank)Prototype ofnew DatabankFMM DBver2.0Approve?YesNewDatabankModel:FMMGS1 DBver2.0NoGS1MalaysiaSystemTraining: KeyUsers/End Users/AdministratorSystem / RollOutCRMSystemTestingSign OffAcceptanceCRMReportingModuleCloseProjectIntegrate withAccountingSystem &PublicationPublication ofCustomerInformation- FMM Netupdate- PublicationBuildingCRMModulesDataMigrationFMMGS1MalaysiaTender Document for FMM CRM Project Page 12 of 15
Page 1: FEDERATION OF MALAYSIAN MANUFACTURE
Page 7 and 8: d. To undertake Technical Feasibili
Page 9 and 10: 12. GENERAL SPECIFICATIONS FOR FMM
Page 11: FMM RequirementsFMM CRM Portal Scop
Page 15 and 16: A. Hardware1 ONE UNIT SERVER with t

CRM - Federation of Malaysian Manufacturers

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