CRM - Federation of Malaysian Manufacturers

d. To undertake Technical Feasibility Study based on the existing and desiredinfrastructure for effective implementation of the FMM Customer RelationshipManagement (CRM) system.e. To analyze the applications and expected Load/Traffic/Transaction requirementsbased on Application Development to assess the requirements among users.f. To design a Databank Prototype and System Architecture necessary for effectiveCustomer Relationship Management System.g. To design an “Electronic base data communication system to capture allmembership information and communication” defining access controls andauthorization level and analyzing different network security devices such asmembership communication etc. and recommend a Project Roadmap. Themembership communication strategy should include Disaster Recovery andbackup procedures.h. To design the Project Implementation Plan with specific milestones anddeliverables.Phase IIProject Implementation and User Acceptancea. Project implementation and monitoringb. Oversee that equipment is provided as per requirement and perform hardwareinspectionsc. Review Project plans and progressd. Track Project issues and risks and present Project status to FMM managemente. Supervision of installation and testing of the systemf. Carry out user acceptance testing before commissioning network for actual use.g. User training and manual5. TENDER PROCESS & SPECIFIC INSTRUCTIONSSealed bids must be marked Private and Confidential and submitted within thedeadline. Interviews may be conducted. Bidders would be informed of the outcomewithin 14 working days after issuing the Purchase Order to the successful bidder.The successful bidder must work with FMM’s existing service provider on data migration,policy or any other technical requirements, guidance or advice.Tender Document for FMM CRM Project Page 6 of 15