Vora Snehlata Jayantilal 2017737 19-02-2013.pdf - General ...

23DETERMINATION OF THE COMMITTEE ON SANCTIONThe committee has considered the issue of sanction.It is not our function to punish Miss Vora but to protect the public interest. In this case weconsider that the aspects of the public interest engaged are the declaration and maintenanceof proper standards or professional behaviour, and the maintenance of public confidence inthe profession of pharmacy.At this stage of the proceedings we have been provided with material concerning MissVora's previous history. In some 40 years of practice she has never before appeared beforeher professional body. Between September 2009 and March 2010 a number of complaintswere made by four separate patients and an inspection undertaken also raised some issuesof concern. In the event, the matters were referred to the Investigating Committee whoconsidered a wide range of allegations which included refusing to provide Patient ZL witha patient information sheet; acting in an unprofessional manner towards Patient NM (whowas suffering from swine flu and had attended for Tamiflu) by shouting at her to get out ofthe pharmacy; refusing to provide a receipt for patient AB; failing to ensure that a memberof her staff had undergone a accredited training course; allowing the disposal of patientidentifiable information in a manner that did not preserve confidentiality; failing to keeppatient returned medication segregated from stock; instructing someone working in thepharmacy to sort through patient returned medication with a view to reusing it.We have seen the witness statements which describe in some considerable detail thealleged attitude and demeanour of Miss Vora in relation to the complaints where a disputewith a patient was alleged.