Vora Snehlata Jayantilal 2017737 19-02-2013.pdf - General ...

3Pharmacy technicians.6. You were abusive and aggressive and refused to listen to patient JR, namely:(i) you shouted at patient JR and her friend and said 'Get out of my shop,bitches' or words to that effect.7. Your conduct at 6 above was:(i) inappropriate, and/or(ii) contrary to Principle 1 of the Code of Ethics for Pharmacists andPharmacy Technicians, and/or(iii) contrary to Principle 3.2 of the Code of Ethics for Pharmacists andPharmacy Technicians.”Although the particulars of allegation refer to the Code of Ethics for Pharmacists andPharmacy Technicians, the principles before us are in fact contained in the Standards ofConduct Ethics and Performance published in September 2010. The principles said to beengaged are as follows:Principle 1:Principle 3:"Make patients your first concern. The care, well-being and safety of patients are atthe heart of professional practice. They must always be your first concern. Even ifyou do not have direct contact with patients, your decision or behaviour can stillaffect their care or safety.""Show respect for others. Showing respect for others is essential in forming andmaintaining professional relationships....3.2 Treat people politely and considerately."As has been rightly identified, the two key factual issues are: did Miss Vora retain a browninhaler that had been dispensed, and for which patient JR had paid? Did she say "Get outof my shop, you bitches", or words to that effect on 14 July, as alleged by patient JR andMrs McKenzie? There are other issues as well which we will have to determine, but this isthe core of the case.No admissions were made at the outset of the proceedings, although Miss Vora had set outin some detail the nature of her case: in her response dated 16 December 2011 to the letter