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MGH: Among the Nation's Best - Marion General Hospital

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Employee ExcellencepurposeworthwhileworkWho’s Lighting <strong>the</strong> Halls of <strong>MGH</strong>?making adifference<strong>Marion</strong> <strong>General</strong> <strong>Hospital</strong> honors itsemployees who embrace <strong>the</strong> spirit ofservice excellence through its Headlighterprogram. O<strong>the</strong>r outstanding employeeswho reduce operating expenses or improveservice in <strong>the</strong>ir departments receiveKey Contributor awards. Here is <strong>MGH</strong>’smost recent group of employees whoearned <strong>the</strong> distinctions.❋ Headlighters• Lisa Strausbaugh, R.N., telemetry• Melinda Hurst, laboratory• Neva Boyd, telemetry• Amanda Gibson, R.N., resource staff• Tracy Hiles, R.N., pediatrics• Francie Sizemore, dietary (Morrison)• Candy Osborn, receiving anddistribution• Linda Owen, R.N., quality improvement• Mike Dawson, volunteer services• Kavita Raj, D.O., medical staff• Kim Miller, medical/surgical• Emmanuel Ndow, CIO, informationtechnology• Joan Moss, purchasing• John W. Dean, M.D., medical staff❋ Key Contributors• Donna Leak, telemetry• Betsy Bouwkamp, radiology• Sue Austin, R.N., information technology• Kim Himelick, R.N., critical caredepartment• Angela Hall, human resourcesFeatured HeadlightersIf you believe one small action doesn’t make a difference ...A 44-year-old patient came to <strong>the</strong> hospital for health problems. Unexpectedly, shewas found to have extensive cancer. Her prognosis was not good and her time leftwith family was short. Her daughter was going to be married in two weeks, but itwas uncertain if <strong>the</strong> patient would survive or be well enough to attend.Carrie Worthington, R.N., came up with <strong>the</strong> idea to have <strong>the</strong> wedding in <strong>the</strong>patient’s room. Worthington approached Kim Himelick, unit manager, with <strong>the</strong> ideaand <strong>the</strong> two set out to make <strong>the</strong> nearly impossible, possible.Worthington bought new shirts for <strong>the</strong> groom and fa<strong>the</strong>r of <strong>the</strong> bride. Himelickbrought in dresses for <strong>the</strong> bride to “shop,” bought a nightgown for <strong>the</strong> patient towear and supplied a camera for photographs. Pam Waymire, unit secretary, gave<strong>the</strong> bride a makeover. Bernie Wallace, chief nursing officer, provided flowers. Thedietary department staff made cake and punch. Paul Usher, president and CEO,provided music. The telemetry, ER, pharmacy and critical care units collected moneyto present as a wedding gift to <strong>the</strong> couple. Tammy Miller, R.N., and Shawny Gai<strong>the</strong>r,administrative assistant, decorated <strong>the</strong> room with tulle, lights and flowers. As <strong>the</strong>bride dressed, she noticed she had forgotten her earrings, so Tammy Griffith, R.N.,graciously offered her earrings to wear.Melinda Collins, ambulance department secretary, was <strong>the</strong> wedding photographer.Gai<strong>the</strong>r greeted <strong>the</strong> guests as <strong>the</strong>y came into <strong>the</strong> room and had <strong>the</strong>m sign <strong>the</strong>registry and also presented <strong>the</strong> couple with a wedding album <strong>the</strong> following day.So what began as one staff member’s small, heartfelt action, brought aboutcompassion and kindness from many. With teamwork, a wedding was plannedand staged in less than 24 hours, making one of <strong>the</strong> patient’s last days on earth agrand event. The patient died three days later, so she would not have lived to seea planned wedding.The patient took with her <strong>the</strong> quiet joy and peace of mind only a mo<strong>the</strong>r experienceswhen she sees her daughter achieve one of her dreams.vim & vigor · fall 2009 53

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