2010 Annual Report - City of Vernon

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PAGE 22CITY OF VERNON 2010 ANNUAL REPORof servers and power by approximately a third, but with better redundancy and disaster recovery. The City of Vernon Website redesignused a team of City staff with emphasis on ease of use, simplicity of design and highlighting public projects, input sessions and meetings.The Safe Communities Unit continues to provide over 50 community-based, crime reduction programs and services to the City of Vernonas well as other local municipalities and the Regional District. The Community Policing Office remains the hub of the Unit’s operation withseven staff members. Last year there were 1746 walk-ins to the office and staff fielded over 2357 phone calls from the public. Currently,there are approximately 100 active volunteers associated with the Unit; their largest areas of involvement being in the Community PolicingOffice, Citizens on Patrol Speed Watch and the Restorative Justice Program.The Bylaw Enforcement Division administers and enforces approximately 40 regulatory bylaws and bylaw officers patrol Cityowned/leasedparking lots, residential permit zones and restricted parking areas as well as patrol and maintain approximately 950 parkingmeters. The officers provide security and enforcement services to the downtown core as well as City and Regional parks; respondthroughout the City investigating complaints for a variety of infractions; provide traffic control and investigative enforcement assistance tothe RCMP.2010 focused on continued community security and safety programs, as well as the implementation of the Bylaw Notice Adjudicationticketing system. The Division responded to 3107 complaint files, issued 2331 bylaw violation tickets regarding traffic safety concerns andprovided assistance to the RCMP in the detention and arrest of 45 individuals.Real Estate Services provides management of City-owned lands, including leases of spray irrigation lands, crown leases, airport propertyand tie-downs and responsibility for negotiating the acquisition and sale of property on behalf of the City.Highlights in 2010 include the sale of property to facilitate the new Nixon Wenger development, consolidation of lots and transfer ofproperty for the new Library site and lease negotiations with B.C. Transit, Rogers Communication, BC Winter Games and the Fish andGame Club.Human Resources The Human Resources Department is responsible for City-wide internal and external staff recruitment and retention,organizational training and development, payroll and benefits administration; employee and labour relations services including collectivebargaining; managing exempt and union compensation plans; maintaining awareness of and compliance with local, provincial and federallabour laws and Occupational Health and Safety.In 2010, the Human Resources Department celebrated its first complete year as a fully functioning team. Highlights included theimplementation of an electronic information system to enable HR to analyze, manage and report information and implementation of aweb-based recruitment system to streamline the job application process.The Health and Safety Unit, in conjunction with City managers, significantly reduced the incidence of workplace injuries in this last year. Inaddition, a return to work program has been introduced that has enabled injured employees to get back to work sooner, reducinginsurance costs and sick time.
PAGE 23CITY OF VERNON 2010 ANNUAL REPORVERNON FIRE/RESCUE SERVICESOUTLOOK FOR 2011PURPOSETo continually strive for a tradition of service excellence; we are a dynamic and progressiveorganization proudly working in partnership to protect, provide and promote a safe community• First medical response• Fire suppression, fire inspections and investigations• Road rescue, motor vehicle incident responses• Public education and community relations• Hazardous materials response• Emergency program and emergency social services management• Vernon Fire – Rescue anticipates a busy2011, with the continuation of manyprojects overlapping from 2010.• Development of improved fire protectionfor Predator Ridge and other remoteareas of concern• Review and finalization of Regional RoadRescue and Fire Training Centre sharedfunctions• Continued joint training and operationalefficiencies with volunteer firefighters inthe Downtown Hall and OK Landing Hall• New collective agreement with theVernon Professional Firefighters• New service agreement with the VernonVolunteer Firefighters Association• Full review of operational guidelines• Completion of Vernon dispatchmodernization project and hiring of aCommunications Operator• Completion of RDNO dispatch transitionto Fraser Valley• Completion of many firefighter trainingcertifications i.e. Emergency SceneManagement• Continued Regional preparation for wildland interface fire season, and other largescale emergencies• New Fire Chief hired• Municipal Election in the fallHIGHLIGHTS FOR 2010Vernon Fire – Rescue Services completed a number of projects in 2010 and continues to strive towards updating operations and othercomponents of our public safety and emergency services.• Dispatch modernization project started and hiring of 3 dedicated communications operators• Delivery of a new engine – rescue (Engine 82)• Expansion of Emergency Management and ESS to Regional partners• Mitigation of several major emergencies, impacting over 5,000 North Okanagan residents• Initiated on-line web based training program for firefighter training• Vernon Professional Firefighters raised over $32,000 in support of Muscular Dystrophy, Burn Fund and Hospice House• Renovation of the Fire Hall, and replacement of the bay doors• 22.5% reduction in over-time due to operational efficiencies• Selection of a designated Fire Department Chaplain• Specifications determined for a new water tender to be stationed at Okanagan Landing Fire Hall• Completion of several special events including public education, public relations and employee long service recognitions
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Page 11 and 12: RELATIONSHIP WITH LOCAL AND REGIONA
Page 13 and 14: VERNON CITY COUNCIL 2010TOP LEFT: C
Page 16 and 17: STRATEGIC VISION GOALSImproved cycl
Page 18 and 19: 2010 OBJECTIVES AND OUTCOMESSTRATEG
Page 20 and 21: COMMITTEES, BOARDS AND COMMISSIONS
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Page 27 and 28: PLANNING AND BUILDING SERVICESThe n
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Page 35 and 36: 2010 PERMISSIVE TAX EXEMPTIONS CONT
Page 49 and 50: FINANCIAL SECTIONOur City, Everyone
Page 51 and 52: THE CORPORATION OF THE CITY OF VERN
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Our City, Everyone’s FutureCity H
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2010 Annual Report - City of Vernon

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