2012 Annual Review - Campus Living Villages

10 Campus Living VillagesStakeholdersAnnual Review 2012 11StakeholdersWe are committed to working closely with our five key stakeholdergroups to achieve positive and mutually beneficial results. These groups- students, partner institutions, parents, investors and staff - form thefoundation of our business.StudentsInvestorsstakeholdersKelvin Grove Student VillageBrisbane, AustraliaCLV is dedicated to providing studentswith much more than just a room. We createvibrant residential communities that encourageindependent living, with support available 24hours a day, seven days a week. With an extensiveresidential life program and a focus on wellbeing,we are ideally placed to support students’academic performance during their transition toindependence.Partner institutionsCLV’s work is underpinned by thephilosophy of partnership. We pride ourselves onthe strong, long-term relationships we developwith each of the institutions we work with andaim to deliver accommodation solutions tailoredto the specific culture and demographics ofeach campus. Our ‘open-book’ approach ensurestransparent reporting and is the foundation uponwhich constructive and trusting relationshipsdevelop over time.ParentsCLV understands that parents play akey role in a student’s choice of accommodation.They will continue to be involved in their child’slife while they are studying and put a strongemphasis on safety, security and effectivesupport networks. Therefore, CLV is dedicatedto providing ways of keeping parents informedon village life without impacting on our residents’privacy.Providing support to students as theyadapt to independent living is an essential partof the CLV promise. Our staff offer a wealth ofexperience from the education and hospitalitysectors, ensuring a focus on customer service,expertise in student support, experience in issuemanagement and ultimately, peace of mind thatresidents are receiving all the assistance theyrequire.The CLV business model is designed tooffer investors the opportunity to invest into thehigher education sector where it is possible toderive strong, stable returns. CLV has managedto deliver these returns despite the stressesthat the recent economic crisis has placed on thebusiness model. This is a tribute to CLV’s strongrelationships with its higher education partners, aphilosophy that also applies to our relationshipswith our investors. CLV is dedicated to operatingin an open and transparent manner at all times.As the business has matured, we havecontinued to enhance our response to investorneeds. This is demonstrated by the recent launchof a secure investor website that provides accessto published reports and key investor information.StaffAs the driving force behind CLV, weknow that happy, well-supported staff play apivotal role in the success of our business. CLVis committed to developing its people, helpingstaff excel in their roles and actively providingopportunities to share knowledge and bestpractice across the business. Regional staffrecognition and training programs are beingdeveloped to identify high performing staff andhelp them enhance their skills and further theircareers.