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Providing the best policiesand claims serviceNot only can you expect AIG Multinationalto work with you to tailor the best programto fit your needs, but our commitment tooutstanding claim service is also knownthroughout the world.Unusual exposures to loss may requirecustomized solutions on a global basis.Whether you’re a small or large organization,our AIG Multinational Risk Management teamcan offer solutions that go beyond traditionalcoverage options.In addition, AIG Multinational offerscomprehensive loss control services. We provideour customers with cost-effective, pro fessionaland measurable methods of reducing loss.We can assist your businessin reducing risks associated with:VIDEO: Helping customers and communitiesrecover from catastrophe.• Employee safety• Property protection and businessinterruption• Environmental exposures• Security• Transportation• Product liability• Supply chain and crisis management24
Japan:earthquakeandtsunamiAustralia:generatorfailureCzechRepublic:hotel floodWhen the tsunami and earthquake hitJapan, it unleashed the worst crisis inthe country’s history since WWII.Our claims teams delivered emergencyfood, water, supplies and gasolineto locations throughout the region.Our Geographic Information Systemshelped distribute claims resources wherethey were needed most, and our peoplein the field were equipped with the latesttechnology to process claims as quicklyas possible.Our multinational client sufferedextensive damage to a generator atits Australian plant. With no expertavailable for the equipment, repairsthreatened to take many months,with a major impact on the business’soperations. Our London and Melbourneclaims teams liaised and recommendedan electrical consultant who had beensuccessfully engaged on a similar lossfor a different client in the UK. Theadditional costs of using a UK expertfor an Australian loss were more thanjustified by a significant reduction indisruption to the client’s business.After heavy rains, our multinationalclient’s hotel was in danger offlooding. AIG claims teams arrangedfor a controlled flood of the basementto minimize damage to the hotelfoundation. But there were still largeareas of the hotel covered in mud andsewage. Necessary repair equipmentwas in great demand, but our teamacted quickly and found a damagemanagement company that cleaned,sanitized and reopened our client’shotel before any others in the area.25
Page 1 and 2: A guide to the world ofAIG Multinat
Page 3 and 4: AIG. Your partner at homeand across
Page 5 and 6: LocalSome small to mid-size multina
Page 7 and 8: Controlled Master ProgramControlled
Page 9 and 10: Six considerations for a program de
Page 17 and 18: AIG Controlled Master Program lifec
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Page 27 and 28: American International Group, Inc.
Page 29 and 30: International ClaimsProduct Profile
Page 31 and 32: How to Build a Multinational Progra
Page 41: AIG Property Casualty175 Water Stre

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