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Japan:earthquakeandtsunamiAustralia:generatorfailureCzechRepublic:hotel floodWhen the tsunami and earthquake hitJapan, it unleashed the worst crisis inthe country’s history since WWII.Our claims teams delivered emergencyfood, water, supplies and gasolineto locations throughout the region.Our Geographic Information Systemshelped distribute claims resources wherethey were needed most, and our peoplein the field were equipped with the latesttechnology to process claims as quicklyas possible.Our multinational client sufferedextensive damage to a generator atits Australian plant. With no expertavailable for the equipment, repairsthreatened to take many months,with a major impact on the business’soperations. Our London and Melbourneclaims teams liaised and recommendedan electrical consultant who had beensuccessfully engaged on a similar lossfor a different client in the UK. Theadditional costs of using a UK expertfor an Australian loss were more thanjustified by a significant reduction indisruption to the client’s business.After heavy rains, our multinationalclient’s hotel was in danger offlooding. AIG claims teams arrangedfor a controlled flood of the basementto minimize damage to the hotelfoundation. But there were still largeareas of the hotel covered in mud andsewage. Necessary repair equipmentwas in great demand, but our teamacted quickly and found a damagemanagement company that cleaned,sanitized and reopened our client’shotel before any others in the area.25