patient brochure - Kingston General Hospital

DirectionsThe Hospital sits on a full block in theheart of downtown Kingston. The mainentrance is located at 166 Brock St.If you are traveling along Highway 401the easiest exit to take to get to theHotel Dieu Hospital Is Exit 619(Montreal St.). Follow Montreal St. southto Brock St., where you will immediatelysee Hotel Dieu. Turn right to access thenearest parking lot (see below).ParkingChown Memorial Parking Garage* isdirectly across from the main entrance ofHotel Dieu Hospital. Pay-and-displayparking is also available on the streetssurrounding the hospital.Contact Us:Local patients and families are asked touse the following local numbers:613-544-3310 (Switchboard) or613-544-3400 (automated attendant) if youknow the extension of the department youwish to contact.Long-distance patients and families candial toll-free at 1-855-544-3400.For free access to a Registered Nurse 24hours a day, 7 days a week, please callTelehealth Ontario 1-866-797-0000.To learn more about Hotel Dieu Hospital,please visit www.hoteldieu.com.Planning Your Visit toHotel Dieu HospitalAt Hotel Dieu Hospital we arededicated to providing an excellentexperience and excellent care for allpatients, families and visitors.

When coming for a clinic appointment,please remember to:♦ bring your appointment slip♦ bring your Health Insurance card♦ bring a list of your medications and dosages♦ allow yourself appropriate time to park and findyour clinic.When you arrive at the hospital,please remember to:♦ check with our Volunteers at the Information Deskfor directions to your clinic or for Porteringassistance♦ use the conveniently located hand sanitizer whenyou enter and exit the building♦ look for user-friendly self-registration kiosks inclinic registration areas.Watch for these services and amenities:Information DesksInformation Desks are located in the main lobby and inthe Urgent Care Centre. They are staffed by ourVolunteers (in blue vests), who can provide you withdirections and information to assist you during yourhospital visit.Patient Relations OfficeWe welcome opportunities to improve by listening andresponding to your comments and suggestions. If youhave a concern about your visit to the hospital orwould like to pass along a compliment, contact613-544-3400 extension 3040.Brockview CaféThe Brockview Café is located in the main lobby and isopen 7:15 am to 6 pm, Monday to Friday. It offersbeverages, hot & cold food and many take-out items. Allproceeds from the Café support our hospital.Brock BoutiqueBrock Boutique is open 9 am to 4 pm, Monday to Friday.Along with a wide assortment of gift items, it offerssnacks, gift cards and more. All proceeds from theBoutique support our hospital.BankingA branch of the Kawartha Credit Union operates in themain lobby Monday to Friday, counter service 9:30 amto 12:30 pm; by appointment 1:30 to 4 pm. An ATM,accessible 24 hours a day, is located in the main lobbynext to the public telephones.Chapel accessLevel 2Before you come please note:♦ We believe infection control is everyone’sresponsibility . If you’re not feeling well or haverecently been exposed to an infectious disease,please consider re-booking your appointment ORask for a face mask at the Information Desk andsanitize your hands as you enter/exit the hospital.♦ Hotel Dieu Hospital is a scent –free environment.Please refrain from wearing perfumes,aftershaves and other scented body products.♦ Smoking is not permitted on hospital property.♦ Professional interpreters and translators can beprovided. Speak with your health care team torequest this service prior to your appointment.