Lone Working Policy - SchoolsOnline - Swindon Borough Council

Officer. Such a meeting should take place as soon as possible and should involveall relevant staff who will review procedures and make recommendations to theirDirector. All staff must be informed of any revisions to procedures.1.2.3 Members of staff must exercise caution and discretion when investigating adisturbance. They are encouraged to involve their manager and/or the Police asappropriate.2 WORKING AWAY & TRAVELLING TO/FROM THE WORKPLACE2.1 Personal Safety2.1.1 Managers must establish a communication system with staff who are working awayfrom the workplace for prolonged periods or visiting a number of different places.For example: radio pagers, or phoning in systems. A centrally based writtenlog/booking board of staff movements must also be maintained.2.1.2 Refer to Section 4 for typical examples of Safe Working Arrangements.2.2 Visiting Customers/Clients2.2.1 Managers must check with available records to seek information about customersbefore a visit which has or may have the potential for violence.2.2.2 Managers must structure their operations so that adequate back-up is available andthe responsibility for finding backup must not be left to the individual member ofstaff.2.2.3 Staff must consult with their manager over any arrangements to meet/visit acustomer where there exists, or can be anticipated, an aggressive or violentsituation.2.2.4 Service Areas should share information within and between them when it isbelieved there may be a risk of a violent situation.2.2.5 Staff should leave at any warning signs of danger.3 HANDLING VIOLENT SITUATIONS3.1 The following paragraphs give examples of situations where violence can occur,some warning signs of violence, some DO's and DON'Ts when violence isanticipated and guidance as to the use of physical restraint.3.2 Potentially Violent Situations3.2.1 Personal frustration obviously being felt by a customer.3.2.2 A need to confront or challenge a customer.3.2.3 A need to dominate or win a situation.Ref; COP LONE Issue 1, DMar2000 Always refer to intranet for latest version 6