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Customer SupportCat dealer services help you operate longer with lower costs.Product Support. You will find nearlyall parts at our dealer parts counter.Cat dealers use a world-wide computernetwork to find in-stock parts to minimizemachine down time. Save money withgenuine Cat Reman parts. You receivethe same warranty and reliability as newproducts at substantial cost savings.Machine Selection. Make detailedcomparisons of the machines underconsideration before purchase.Cat dealers can estimate componentlife, preventive maintenance cost,and the true cost of lost production.Purchase. Look past initial price.Consider the financing options availableas well as day-to-day operating costs.Look at dealer services that can beincluded in the cost of the machineto yield lower equipment owning andoperating costs over the long run.Customer Support Agreements.Cat dealers offer a variety of productsupport agreements, and work withcustomers to develop a plan that bestmeets specific needs. These plans cancover the entire machine, includingattachments, to help protect thecustomer’s investment.Operation. Improving operatingtechniques can boost your profits.Your Cat dealer has videotapes, literatureand other ideas to help you increaseproductivity, and Caterpillar offerscertified operator training classes tohelp maximize the return on yourmachine investment.Maintenance Services. Talk to yourdealer about the range of availablemaintenance services. Repair optionprograms guarantee the cost of repairsup front. Diagnostic programs such asS•O•S SM and Coolant Sampling andTechnical Analysis help avoidunscheduled repairs.Replacement. Repair, rebuild orreplace? Your Cat dealer can help youevaluate the cost involved so you canmake the right choice.13