FeatureNet ACD MIS - QPC

FeatureNet ACD MISExternal displays continuedMessage fieldsAn External display messagetypically includes a mix of textand fields. In Version 38 messagefields specify presentation modes,displays features, date/time andtest conditions, as well as ACDdata values.Presentation modeSpecifies the method fordisplaying a messaging.Options include flash on, scroll,wipe, interlace, unveil and twinkle.Display featuresInclude sound beep, blink, expandtext, inverse text (black on colour),change colour and show specialgraphic characters.Date/timeDisplays date and/or time asmaintained by the FeatureNetACD MIS host.Date options include month/day,month/day/year, day of week andday of year in North Americanand European formats.Time options include 12-hour(with and without am/pm suffix)and 24-hour formats.Test conditionsOne or more conditions may bespecified in a message.All conditions must be met beforethe message is displayed.Options include a data value(within set parameters), time ofday, days of week, day of month,a date and data link down.Data valuesAny of 45 data types, spanningall values appearing on theFeatureNet ACD MIS Real-TimeDisplay, may be incorporatedinto a message.Audible alarmDisplay Features allow theadministrator to sound an audiobeeper when a message isdisplayed. The display unit mustbe equipped with the audio option.When combined with testconditions and other presentationand display options, an alarmmessage that beeps will benoticed.To prevent incessant beeping, theaudio beep field requires the entryof a cycle count. This numberindicates the number of messagepasses during which the beep willsound. If the cycle count is set to3, the beep will only be heard thefirst three times the message isdisplayed.Remote terminalsWith Version 38 an ExternalDisplay can be connected to aserial port on a personal computerserving as a dedicated FeatureNetACD MIS Remote Terminal.Messages are sent over the serialdatacom connection linking theRemote Terminal to the host.Display typesVersion 38 enhancements todisplay messaging are supportedon the following types of displays:■ Single line, monocolour 2-inch(5 cm) LEDs, 20-characters.■ Single line, tricolour 2-inch(5 cm) LEDs, 20-characterswith optional beeper.■ Two line, monocolour, 2-inch(5 cm) LEDs, 20 charactersper line with optional beeper.■ One line, monocolour, 4-inch(10 cm) LEDs, 20 charactersper line with optional beeper.Note: the number of characters canbe increased.10