FeatureNet ACD MIS - QPC
FeatureNet ACD MIS - QPC
FeatureNet ACD MIS - QPC
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<strong>FeatureNet</strong> <strong>ACD</strong> <strong>MIS</strong>External displays<strong>FeatureNet</strong> <strong>ACD</strong> <strong>MIS</strong> providesenhanced support for LED-basedExternal displays. Externaldisplays (aka wallboards or readerboards) let you communicate withyour agents by sending custommessages to the Call Centre floor.Data appearing in messagesis derived directly from the<strong>FeatureNet</strong> <strong>ACD</strong> <strong>MIS</strong> data linkconnected to <strong>FeatureNet</strong> <strong>ACD</strong><strong>MIS</strong> Version 38.Enhancements in Version 38allow users to incorporate specialdisplay effects and conditionsthat highlight visualcommunication. The displayinterface now supports two-lineand colour units with optionalaudio beeping capability.Capacity<strong>FeatureNet</strong>switch<strong>MIS</strong>data stream<strong>ACD</strong> <strong>MIS</strong>hostVersion 38 allows administratorsto create up to 50 message setsper User Group. Each messageset can contain up to 100messages. Each message mayinclude up to 9 data/featurefields.<strong>ACD</strong> <strong>MIS</strong>remoteterminalA message set can be assigned toappear on one or more Externaldisplays. The <strong>FeatureNet</strong> <strong>ACD</strong><strong>MIS</strong> host supports up to 80External displays.LED wallboardMessages can be sent selectively orglobally to multiple External displaysExternal displays8
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