FeatureNet ACD MIS - QPC

FeatureNet ACD MISPersonal computerplatformFeatureNet ACD MIS runs on readilyavailable, Intel-based personalcomputers equipped with off-the-shelfcomponents. The host applicationruns under industry standard SCOUNIX. Remote terminal software runsunder MS-DOS.Remote maintenanceThe system’s standard configurationincludes a modem to permit remotediagnostics, maintenance and support.Technicians can dial into the systemto perform software updates as wellas assist in answering user’squestions.Dial-up remote terminalsFeatureNet ACD MIS host and remoteterminal application software includesupport for dial-up access.Integrated communications softwareutilises CCITT V.32 (9600 bps)modems for two-key-stroke connectionbetween the remote terminal and host.Fax modemThe FeatureNet ACD MIS host canbe equipped with one or more faxmodems to allow reports, logs anddata printouts to be sent to Group 3,Class 2 fax machines.GUI remote terminalsThese requirements are forinformation only and may change.The GUI remote terminalrequirements include:■ Windows 95 or NT4.0 (or higher)operating system■ a minimum of 32 MB Ram■ 2.1 GB Hard Disk■ CD-ROM drive.System elements12