Qualifications and Training Requirements for Cabin Crew

ACNo. : AC/OPS/016R00Date : 01 Mar 09(1) Training in addition to that required by initial training and conversion anddifferences training shall include particular emphasis on the following toreflect single cabin crew operations:(i) responsibility to the commander for the conduct of cabin safety andemergency procedure(s) specified in the Operations Manual;(ii) importance of co-ordination and communication with the flight crew,management of unruly or disruptive passengers;(iii) review of operator’s requirements and legal requirements;(iv) documentation;(v) accident and incident reporting; and(vi) flight and duty time limitations.(2) Familiarization flying of at least 20 hours and 15 sectors. Familiarizationflights shall be conducted under the supervision of a suitably experiencedcabin crew member on the aeroplane type to be operated.(b) An operator shall ensure, before a cabin crew member is assigned to operate as asingle cabin crew member, that this cabin crew member is competent to performhis/her duties in accordance with the procedures specified in the OperationsManual. Suitability for single cabin crew operations shall be addressed in thecriteria for cabin crew selection, recruitment, training and assessment ofcompetence.6 Senior cabin crew members(a) An operator shall nominate a senior cabin crew member whenever more than onecabin crew member is assigned.(b) The senior cabin crew member shall have responsibility to the commander for theconduct and co-ordination of cabin safety and emergency procedure(s) specifiedin the Operations Manual.(c) Where required by regulations to carry more than one cabin crew member, anoperator shall not appoint a person to the post of senior cabin crew memberunless that person has at least one year’s experience as an operating cabin crewmember and has completed an appropriate course (see Annex 6).(d) An operator shall establish procedures to select the next most suitably qualifiedcabin crew member to operate as senior cabin crew member in the event of thenominated senior cabin crew member becoming unable to operate. Suchprocedures must be acceptable to AACM and take account of a cabin crewmember’s operational experience.Alameda Dr. Carlos D’Assumpção, 336-342, Centro Comercial Cheng Feng, 18º andar, MacauTel.: (853) 28511213 • Fax: (853) 28338089 • AFTN: VMMCYAYX • E-mail: aacm@aacm.gov.moPage 3 of 23