PDF-File - Star Alliance Employees Portal

14network 02|10ANA Diamond membertells us what he thinksabout Star AllianceOne of the best ways to tell if Star Alliance is delivering the best possible serviceis to ask those who fly the most. In ANA’s case, that would be Diamond Servicemembers who typically accumulate 100,000 ANA Premium Points over the courseof a year, of which 50,000 miles are on ANA group flights. Diamond Servicemembers automatically qualify for Star Alliance Gold membership. We spoke withANA Diamond Service member Jun Arakawa.What attracts you to ANA, and by extensionto Star Alliance?What makes Star Alliance better comparedto oneworld or SkyTeam?I appreciate the high quality of the servicesand the hospitality of the staff. The Gold/Diamondstatus is also obviously a motivationfor me to fly with ANA to retain the status.What routes do you typically travel andwhat is your experience with the differentairlines in Star Alliance?I think the global network is the most importantdifference, but also the high convenienceand usability of “Round the WorldFare”, and “Circle Fare”, as well as the commoncheck-in and lounge services.Can you tell us one or two of your experiencesusing ANA and Star Alliance?I usually fly domestically between Tokyo andOsaka, Fukuoka, Kita-Kyushu and Sapporo(New Chitose). Internationally, it’s usuallyfrom Narita to Washington D.C., London andFrankfurt. I haven’t found any major differenceson other Star Alliance flights.What do you see as the benefit of flyingwith a Star Alliance carrier?It is hard to tell you just one or two personalexperiences. When it comes to airline services,the most important factors for me arestability and consistency. I really would liketo enjoy high quality services whenever Iuse ANA and Star Alliance. In that sense,stable high quality services, and not one ortwo remarkable experiences should behighlighted.Consistently high quality services throughoutStar Alliance member airlines are major benefitsfor me. Those services have reallymade me comfortable and relaxed.Star Alliance develops new products andservices for customers of the member airlines,such as lounges, common check-in,upgrade awards and the like.