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18network 02|10WorldTracer kioskstested in CopenhagenTwo kiosks using SITA’s WorldTracer software are up and running atCopenhagen Airport as a test to improve service to customers of sevenparticipating airlines whose bags didn’t arrive with them. Normally, a baggageagent at the lost and found counter works with a passenger to place informationinto the WorldTracer programme. Allowing the customer to enter theinformation on a kiosk speeds up the process.“This is another world first for Star Alliance,”said Jay Dickson, Product Manager, Products& Services. “All of our BaggageService Facilities use SITA’s WorldTracersoftware, but this is the first time customerscan file their information directlyinto a kiosk.”The kiosk trial is in line with the InternationalAir Transport Association’s (IATA)Fast Travel Programme, which is intendedto give more choice and control to passengerswhile saving as much as $1.6 billionUS for the industry. Bag recovery isone of the six initiatives under the IATAprogramme.The kiosk project was developed by SITAfor the Alliance to save developmentcosts for the carriers. Star Alliance has directinput into the product development.In return, Alliance members have firstright of refusal and favourable pricingwhile the technology partner is free tosell the technology on the open market.“Within a few minutes of having the machinesrunning, a top-tier customer fromSweden became the first to use it,” saidTom Fichter, Project Manager, CommonBaggage Service Facilities. “He told us thekiosk worked well and made the processmuch faster. It appears that our targetgroup, the high-value international travelleris really attracted to this concept.”The kiosks will be tested for threemonths after which a decision will bemade whether to expand the kiosk programmeto other stations.