Annual Report 2012 - Islami Bank Bangladesh Limited

Accessing Annual Report 2012Annual Report 2012 and other information aboutIBBL may be viewed on Bank’s Website: www.islamibankbd.com. IBBL transmits copies ofAnnual Report to the Securities and ExchangeCommission, Bangladesh Bank, Dhaka StockExchange and Chittagong Stock Exchange fortheir reference.Queries on Corporate InformationQueries on any corporate information andpublished financial information may be directed tothe Company Secretary of Islami Bank BangladeshLimited in the following address:Company Secretary40, Dilkusha Commercial Area, (6 th Floor),Dhaka-1000. PABX: 9551105, 9551062, 9550415,Ext-627,624,615, & PABX: 9563040 Ext-369.Phone & Fax: 9564595Shareholders’ Inquiries andCommunicationShareholders and others may contact to sharedepartment any time for any sort of informationand query. To make the AGM more participatory,it is arranged in a well-known place &convenient time to allow shareholders to speakin the AGM freely and value their proposals andsuggestions. Any queries on shareholders suchas transfer of shares, changes of name andaddresses and payment of dividend may besent to the following address:Share Department63, Dilkusha Commercial Area, (5 th Floor),Dhaka-1000. PABX: 9551105, 9551062,9550415, Ext-627, 624, 615, & PABX: 9563040Ext-369. Phone & Fax: 9564595E-mail: ibblshare@islamibankbd.comRedressal of Investors’ ComplaintsIn the 29 th Annual General Meeting, someshareholders complained about different aspectsof the bank financial, development and services.Management of the bank has tried to mitigatevarious problems. They have taken cognizanceof the suggestions of the shareholders in rightearnest. Some of the mitigations are given below:Investors Suggestions and Their Implementation StatusSl.No.Complaints/SuggestionsRedressal of the Investors’ Complaints1 Some Hon’ble Shareholders demanded increasingthe number of ATM Booths with sophisticatedmachines in rural areas.2 One Shareholder thanked the Management fordisplaying a lucrative & attractive banner of AGM, butsuggested to include in future “Bismillahir RahmanirRahim” in the top of the banner.3 Few Shareholders requested to arrange futureAGMs on Friday or Saturday, if possible.4 They also requested the management of the Bank totake all out efforts to reduce the overdue, classified& written-off investment of the Bank to a minimumlevel. Some shareholders suggested taking effectivesteps for reducing provisions against non performinginvestment.The number of own ATM Booths in rural areas have beenincreased. Total ATM Booths own & shared have beenincreased from 1,135 to 1,820 during the year 2012.The word “Bismillahir Rahmanir Rahim” is to be written on thetop of the banner from next Annual General Meeting i.e. 30 thAGM.AGM will be arranged subject to availability of suitable venue.The following steps have been taken:i. Formed a Central Task Force at Head Office with theManaging Director in the chair.ii. Formed 13 Monitoring Committees at Head Office withthe Top-Executives of Head Office to monitor zone-wiserecovery activities.iii. Formed Task Force at Zonal Office and Branch level tofollow up the defaulter clients.iv. Pursuing Court Cases from Head Office, Zonal Office andBranch level for early settlement.v. Pursuing the clients for early payment of Bank’s dues foravoiding litigation through letters, reminders and personalvisit to the Business Establishments and Houses.44Annual Report 2012