WTM Media Diary of Events Brochure - World Travel Market

WTMMedia diaryof eventsOfficial Sponsor ofWTM International Press Centre

WTM. Media Diary of Events 2012There’s only onedestination in 2013Keep up-to-date all year longFollow us @wtm_londonwtmlondon.com2

WTM. Media Diary of Events 2012CONTENTSSubjectPageWTM Welcome from the offi cial sponsors of the InternationalPress Centre 2012 4Welcome to World Travel Market 2012 5WTM International Press Centre Services 7WTM Sponsors 8Monday 5 November Diary of Events 9Tuesday 6 November Diary of Events 16Wednesday 7 November Diary of Events 37Thursday 8 November Diary of Events 56Interview Opportunities 64Photographic Opportunities 69Competitions & Promotions 72WTM 2012 New Exhibitors 76* correct at time of going to printWTM does not endorse the content of Exhibitor Press Conferences;content is supplied purely by exhibitors.3

WTM. Media Diary of Events 2012WELCOME TO WORLD TRAVEL MARKET 2012The WTM PR team would like to extend a warm welcome to all of ourattending press from around the globe to World Travel Market this year.Once again the World Travel Market International Press Centre is here tohelp you make the most of your visit to the world’s most important annualinternational travel and tourism event.All key programmes in this compact WTM Media Diary of Events arelisted day by day and in chronological order enabling you to effi cientlyplan your time at WTM across all four days. There is a separate section forinterview, photographic opportunities, and competitions and promotions.As well a list of all the new exhibitors to World Travel Market is included atthe back of the diary.World Travel Market’s full seminar, conference and events programmeare also clearly marked by date and time.The WTM Exhibitors News will again be available in the WTM InternationalPress Centre. Providing members of the press with stories and details onsome of the signifi cant strategic exhibitor developments moving forwardthis year and into 2012.Look out for interviews taking place at the WTM Interview Wall located inthe WTM International Press Centre, Level 3.Additionally, all World Travel Market generated reports, press releases andon-site photography will be available on line at www.wtmlondon.com.5

WTM. Media Diary of Events 2012Our on-site team are on hand to help in identifying stories and featureopportunities and to answer any questions or queries you may haveduring the event. In addition, key WTM events will be covered by the PRteam writers and available in hard copy and on line at www.wtmlondon.com each day.We look forward, as always, to working with you and making your time atWorld Travel Market enjoyable and productive.Micaela JuarezJane LarcombeAraminta SugdenPaul NelsonNicole CollettHolly Riedlinger6

WTM. Media Diary of Events 2012WTM INTERNATIONAL PRESS CENTRE SERVICESThe WTM International Press Centre is an exclusive area for WTMregistered journalists.Location and Opening HoursLocated in the Conference Centre, Levels 1, 2 and 3.The Centre is open:Sunday 4 November: 13.00 – 16.00Monday 5 November: 08.00 – 18.00Tuesday 6 November: 08.00 – 18.00Wednesday 7 November: 08.00 – 18.00Thursday 8 November: 08.00 – 17.00Complimentary Facilities• Computers with internet and email connection• Printers• Laptop power/transmission points• High speed laptop connection points• Radio booth• Dedicated cloakroom• Dedicated refreshment area•Araminta Sugden and Nicole Collett are your dedicated WTMInternational Press Centre Managers to assist you within the WTMInternational Press Centre.7

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBERMONDAY 5 NOVEMBERUnless otherwise specifi ed all events will be on exhibitor stands. PlatinumRooms 5 & 6 are on Level 2 of the Press Centre. North & South GalleryRooms can be reached by taking the lifts to Level 2 at the back of theNorth & South Halls. All events are on a fi rst come fi rst serve basis, noregistration is needed unless otherwise stated.09.30 – 10.00 WTM Press BreakfastOrganised by WTM.Join the WTM Press Team for a continental breakfastbefore WTM Forecast Forum.Press Centre, Platinum Suite 5 & 6, Level 210.00 – 11.00 WTM Forecast Forum: World Travel Market 2012 IndustryReportOrganised by WTM.Find out the latest trends in the travel andtourism industry from the WTM exhibition floor withthe unveiling of the World Travel Market 2012 IndustryReport.Chair: Juliet Morris, Former Breakfast presenter, BBCSpeaker: Fiona Jeffery OBE, Chairman, World TravelMarket & Just A DropPress Only.Press Centre, Platinum Suite 5 & 6, Level 210.00 – 12.00 WTM Technology enabling TravelOrganised by IFITT.Workshop to discuss the “Technology Enabled TourismExperience Economy”. The experience economyhas become an increasingly important concept inmodern society as well as in business. Today, consumersincreasingly strive for experiences gained by theconsumption of products/services.Chair: Professor Dimitrios Buhalis, President, IFITTSpeakers: William Beckler Director of Innovation,lastminute.com, Nathan Clapton, VP Mobile Partnerships,TripAdvisor, Carlo Fontana, General Manager, HotelLugano Dante, Noel Hunwick, Owner, Inamo RestaurantLondon, Barbara Neuhofer, eTourism Lab, BournemouthUniversity, Rainer Schuster, Founder, Pixtri OG and RobinWorsnop Chair, Edinburgh Tourism Action Group (ETAG)South Gallery Rooms 19 - 2210.30 – 11.15 Trinidad and Tobago Tourism – CA330 - Focus on sportstourism and festivals 2013Tobago Jazz Festival 2013 preview. The new focus onsports tourism and products for 2013.9

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBER11.30 – 13.00 WTM Official VIP Opening & ReceptionOrganised by WTM.Sponsored by Travel ChannelHosted by Stephen Sackur, internationally renowned BBCcorrespondent and presenter.Chair: Barry Gibbons, Former CEO, Burger King11.30 - Welcome and industry overview by Fiona JefferyOBE, Chairman World Travel Market11.45 - Opening by Barry Gibbons, former globalChairman and CEO of Burger King12.00 - Presentation of the WTM Global Awards12.30 - VIP Opening Reception and Light Lunch,Sponsored by Travel ChannelBy invitation only.Platinum Suite 3 & 4, Level 311.30 – 12.30 Israel Ministry of Tourism News Update and Strategy Planfor 2013In 2011 Israel hosted 186,000 British and Irish visitors. Basedon the current fi gures, these suggest that numbersare set to increase due to new fl ight routes fromManchester and our 2013 marketing strategy where wewill focus on PR, social media and the developmentof our relationships with the travel trade. Today, Israeloffers visitors a welcoming environment mixed witha fascinating historical backdrop. As a year rounddestination, (we only get about 30 days of rain a year!)visitors can experience Jerusalem’s rich heritage, thehealing elements of the Dead Sea, the cosmopolitanatmosphere of Tel Aviv and much more.Press Centre, Platinum Suite 5 & 6, Level 212.00 – 12.30 PromPeru – LA300Drinks and food to celebrate the launch of thebrand new campaign and innovative new standdesign.13.00 – 13.30 Greek National Tourism Organisation – EM1000Stand opening13.00 – 14.00 WTM Global Trends Report 2012Organised by WTM & produced in association withEuromonitor International.WTM's Head of Communications Micaela Juarez tointroduce.Produced in association with Euromonitor Internationalthe report presents an overview of the leading newtrends emerging within the industry, focusing on keyregions and topics.Chair: Angelo Rossini, Travel and Tourism Analyst,Euromonitor InternationalSpeaker: Babita Sharma, News journalist andpresenter, BBC World NewsPress only.Press Centre, Platinum Suite 5 & 6, Level 210

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBER13.00 – 14.30 South Africa Country BriefingAs South Africa reports an increase in tourists for thefi rst half of 2012, Martinus Van Schalkwyk, the Minister ofTourism, will be hosting a special trade lunch at WorldTravel Market. South African Tourism will share key UKconsumer insights at this invitation-only event that willinform packaging and selling the destination. We willalso share future plans for the market and previewfootage of Charley Boorman’s South African Adventure,a new four-part series which will be screened onChannel 5 early next year. Thulani Nzima, CEO of SouthAfrican Tourism and the senior teams from South AfricanTourism in the UK and South Africa will also be present tomeet with you.Speaker: Martinus Van Schalkwyk, Minister of Tourism,South Africa, and representatives from South AfricanTourism.Press RSVP: Susannah Glynn – Susannah.glynn@kallaway.com We look forward to welcoming youbut access will be on the basis of replies received inadvance.North Gallery Rooms 12 & 1313.30 – 14.30 Greek National Tourism OrganisationAnnual Press ConferenceSpeaker: Mrs Olga Kefalogiannis, Greek Minister ofTourismPress Centre, Platinum Suite 1, Level 314.00 - 14.30 Hotelogix – TT447Launching their new distribution solution for theirproduct that deals with Live distribution and channelmanagement for the hospitality industry.Speaker: Aditya Sanghi, CEO, Hotelogix14.30 – 15.30 Egypt: Embracing the tourism industry as a leadingpropeller for developmentThe new government is dedicated to an investmentproject focusing on major tourism areas whilst facilitatingrules and regulations for investors, including a charterincentive program for the end of October 2013.Current developments include the re-introduction of thelong Nile cruise that will open up areas in Egypt unseenby many visitors. Other areas of development includethe upgrade of tourism sites, fi rst and foremost the iconicPyramids and Giza plateau. Classic tourism, cultureand the arts and sports including golf tourism are alsoa major focus plus transforming Sharm El Sheikh into aneco-tourist destination by 2020.The new government will also highlight the continuedfreedom of tourists to Egypt and a focus on governingand maintaining a tight health and safety standardthroughout all hotels and resorts.Press Centre, Platinum Suite 5 & 6, Level 214.30 – 15.30 The Dominican Republic Ministry of Tourism and TheDominican Republic Tourist Board – CA200Brugal Santo Libre reception to toast the exciting newdevelopments for 2013.11

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBER14.30 – 17.15 WTM Travel Innovation SummitOrganised by TTI & Open Travel Alliance. Sponsored byWorldPay and Fact-FinderRegistration required in advance but free to attend.Please register online at http://www.tti.org/tti-winterforum-2012.html%20At this summit you will hear from the leading lights of thetravel industry as well as new entrants with innovativebusiness models. They will give their take on the verylatest developments in travel that will affect all of usnow and in the near future. Innovation is the lifeblood oftravel. From the fi rst travel agents in the 19th century tothe soon to be realised expectation of space tourism, theindustry has continued to innovate.Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancySpeakers: Charles Ehredt, Head of Venture Farm &Innovation, Odigeo (Opodo, eDreams , GO Voyages,Travelllink), Dr. Nicola Millard, Customer ExperienceFuturologist , BT (British Telecom), Richard Lewis, CEO,Interchange & Consort Hotels, Best Western Hotels,Beacon Purchasing, Simon Breakwell, Founder atExpedia in 1996, Head of Expedia Europe , Past andPresent on the Boards of Expedia, Hipmunk.com,HomeAway. Recently, joined Uber.com as their Headof European Operations, Stephany van Willigenburg,Industry Manager, New Products & Solutions, Google,Vikas Arora, Solutions Specialist, Bing Maps (Microsoft) ,Carsten Kraus, Founder and CEO, Fact-Finder and PeterWickes, Vice President Business Development, UK andEMEA, WorldPayPress Centre, Platinum Suite 3, Level 314.45 – 15.45 South Africa Walkabout – AF500Walkabout with Martinus van Schalkwyk, Minister ofTourism, South Africa.14.45 – 16.00 Greek National Tourism Organisation – EM1000Offi cials’ Visit to the Greek Stands15.00 – 16.00 Moscow City Committee on Tourism and Hotel IndustrySpeaker: Mr. A. Radko, Head of Russian Tourism Industryand Mr. Sergey Shpilko, Head of Moscow City TourismCommitteeNorth Gallery Room 715.00 – 16.00 Spain Press Conference at WTMLatest update on tourism to Spain during 2012 andprojections for 2013, followed by Q&A session.Speaker: José Manuel Soria, The Minister of Industry,Energy & Tourism, SpainTo reserve a place, please email spain@lotus-uk.co.uk orcall 02079537470North Gallery Rooms 14 & 1515.00 – 16.00 Greek National Tourism Organisation – EM1000Cooking Show – Gourmet Touring – enjoy the winesand some of the most exclusive Greek fl avouredcocktails.12

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBER15.00 – 15.05 Eurosport – WTM Sports Programme Official SponsormessageChair: Mark McFarlane, Commercial Director, EurosportPlatinum Suite 415.00 – 16.30 Tourism and the Olympic Games 2012 – A ReviewSponsored by Eurosport.A review of the predictions, plans, realities and tourismoutcomes of London 2012, and what should be donenow to capitalise on the global attention on the UK forthe future?The panel will speak about the following:Sandie Dawe, VisitBritain – VB's expectations and actionsrelated to the Games, the GREAT campaign and theoverall impact on the UK’s brand recognitionDavid Edwards, VisitBritain - will provide an analysis ofthe research available to dateJames Berresford, Visit England – Domestic market reviewof the torch relay, cultural Olympiad and the Games,and the domestic marketing programmeGordon Innes, London and Partners – Host city tourismreport: Games visitors to London, the unaccreditedMedia Centre, and counter-displacement/deterrentactivitiesTom Jenkins, ETOA – the impact on the tour operator andtravel trade, in 2012 and the futureMary Rance, UK Inbound – Industry expectations for thefuturePress Centre, Platinum Suite 4, Level 315.00 – 16.00 The View from The Shard – L315Senior level briefi ngs about The View from The Shard,London’s highest visitor attraction at the top of The Shard– the city’s newest landmark and Western Europe’s Tallestbuilding. The View from the Shard, opens on 1 February2013. Briefi ngs will explore the creation of the RenzoPiano designed building, the particular features of theattraction and the unique visitor experience. Briefi ngswill be followed by media question and answers.Speakers: Anders Nyberg, CEO, The View from TheShard, Ana Araque, Travel Trade Marketing Manager,The View from the Shard, William Matthews, ProjectArchitect, Renzo Piano Building Workshop andRepresentatives from Event Communications - theattraction's designers.16.00 – 17.00 Croatian National Tourist Board –Media UpdateHear the latest news from Croatia and learn about howwine and gastro tourism are attracting more and moreholidaymakers to the destination.Speaker: Mr Veljko Ostojic, Minister of Tourism and JoeWadsack, wine expert.Invitation only - to register contact Helen Batte, RoosterPR – Helen.batte@rooster.co.ukPress Centre, Platinum Suite 5 & 6, Level 216.00 – 17.00 Mauritius Tourism Promotion Authority – AS500Mauritius’ Culinary Culture.13

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBER16.00 – 17.00 Azores Islands Promotion Agency – EM900Media reception with Ben Fogle, Ambassador for theAzores Islands Promotion Agency.16.00 – 17.00 VeriFone Media – TT450Happy Hour. Take a virtual taxi journey in their Londontaxi ‘parked’ on the stand.16.00 – 17.00 London & Partners – UKI400Meet Rufus the Corgi, the star of the new London &Partners visitor campaign. The new face of London willbe meeting and greeting, as they lead you through whatLondon has to offer visitors in 2013 as well as tell the tail oftheir exciting experiences of this magical year. Sniff themout and join their very regal character for some pawtraitsand cupcakes.16.00 – 17.30 Trinidad and Tobago Tourism – CA330Key festivals and events 2013 press reception.16.00 – 18.00 Tahiti Tourisme – AS655Cocktail reception hosted by Tahiti Tourisme andpartners.16.30 – 17.30 Malaysia Tourism Promotion Board – VMY2013 Launch -AS200Malaysia Tourism Promotion Board will launch abrand new campaign called Visit Malaysia Year 2013(VMY2013).Speaker: Dato Dr James Dawos, Deputy Tourism Minister,Malaysia16.45 – 19.00 South Africa Wine Tasting – AF500Come and sample pinotage, South Africa’s signaturegrape from the Beyerskloof winery.17.10 – 17.20 TravelSim – TT235Presentation: How does TravelSim work? Why become aTravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist17.00 – 18.00 WTM Technology Drinks ReceptionSponsored by Illusions Online, the global, multi-awardedand unique travel technology provider. Meet us, ourclients and friends to network and share the experiences!TT370 - Technology Presentation Theatre17.00 – 18.00 World Tourism Awards - WTAThe World Tourism Award, celebrating its 15thanniversary, was established by Reed Travel Exhibitionsand co-sponsors American Express, Corinthia Hotelsand the International Herald Tribune to “recognizethe extraordinary initiatives by individuals, companies,organizations, destinations and attractions foroutstanding accomplishment in the travel industry.Press Centre, Platinum Suite 4, Level 317.00 – 18.00 Kenya Tourist Board – AF250Dawa Hour press reception.14

WTM. Media Diary of Events 2012MONDAY 5 NOVEMBER17.00 – 18.00 Tourism Australia – AS550Australia and New Zealand industry and mediadrinks.17.30 – 18.30 Malaysia Tourism Promotion Board – AS200Cocktail reception to launch the brand new campaignVisit Malaysia Year 2013 (VMY2013) offi ciated by DeputyTourism Minister Dato’ Dr. James Dawos, Deputy DirectorGeneral Mdm Chong Yoke Har and Tourism AmbassadorDato’ Jimmy Choo.RSVP: fl o@representationplus.co.uk15

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBERTUESDAY 6 NOVEMBERUnless otherwise specifi ed all events will be on exhibitor stands. PlatinumRooms 5 & 6 are on Level 2 of the Press Centre. North & South GalleryRooms can be reached by taking the lifts to Level 2 at the back of theNorth & South Halls. All events are on a fi rst come fi rst serve basis, noregistration is needed unless otherwise stated.09.00 – 10.00 Dubai Tourism – ME400Arabic networking breakfast event.10.30 – 11.15 Are there too many players in the online travel industryvalue chain?Organised by IxarisA consumer searches for a holiday through a metasearchengine. The meta-search engine refers the enduser to a preferred list of OTAs. The consumer interactswith an OTA which sends notifi cations to a technologyprovider such as a GDS.The technology provider then has to speak to awholesaler and/or ticketing provider who in turn speaksto fl ight companies or hotels…Is the process of buyingtravel too convoluted? Is the pie really big enough toserve all stakeholders in the online travel sector? Theonline travel industry relies on an established set of highlychoreographed relationships that previously grantedeffi ciencies.The industry needs to ask itself whether the old offl inerelationships are still valid or are they now an expensiveand cumbersome drag on the value chain. Is thebusiness of buying travel outdated? What innovationsexist to overcome payments problems in the industry? Isdynamic packaging the answer?This panel session will discuss these questions and wherethe future of the online travel industry lies.Speakers: David Cabreza, Director, Hilton Worldwide,John Howell, Managing Director, Multicom, Jon Pickles,Product Director, Comtec (Europe) Ltd, Rob Sinclair-Barnes, Director of Marketing, Amadeus UK & Irelandand Suhail Uddin, Business Development - Travel, IxarisSystems LtdTechnology Presentation Theatre - TT37010.30 – 12.00 The Polish Tourist Organisation – EM450Polish Hospitality Breakfast. Taste Polish specialities, getto know the latest product highlights and enter theirlottery.16

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER11.00 – 12.00 Search Engine Update 2012Organised by Genesys - Consultants in Travel Technology& E-Commerce Solutions.Sponsored by FACT-FinderIn this seminar you will hear about the latestdevelopments from those who are really in the know.Even with the fast-growing popularity of social media, thesearch engines continue to be the primary infl uence onthe success or otherwise of all travel businesses. It is vitalto get your search engine strategy working well for yourbusiness whether this is based on going for top-rankingin organic search listings or deploying a search enginemarketing budget that hits the keywords with the highestreturn on investment.For your own travel website, new innovations such assemantic natural language search and product dataoptimisation are making much easier for your customersto quickly fi nd the products they want to book.Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology Consultancy.Speakers: Carsten Kraus, Founder & CEO , Data QualityGmbH / FACT-Finder Travel, Nate Bucholz, Industry Headof Travel, Google UK and Andrew Jones, Yahoo!Press Centre, Platinum Suite 1, Level 311.00 – 12.00 Investment & FinanceOrganised by the Institute of HospitalityWhat initiatives should investors and owners beundertaking now to stay ahead of the game? Get thefull global picture from an impressive line-up of operatorsand advisors.Chair: Russell Kett FIH, Managing Director, HVSSpeakers: Arthur De Haast FIH, Chairman, Jones LangLeSalle Hotels, Laurence Geller CBE FIH, Chief ExecutiveOffi cer, Strategic Hotels & Resorts, Patrick Fitzgibbon,Senior Vice President Development, Hilton Worldwideand Sir David Michels FIH, President, Institute of HospitalitySouth Gallery Rooms 23 & 2417

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER11.00 – 12.00 Activity TourismSponsored by BBC World NewsActivity tourism is fast becoming an important source ofincome to many nations. The industry has responded todemand by helping holidaymakers to travel to remoteparts of the world, for example, to ski, dive and climb- often in areas where these activities are relativelyunmanaged.WTM World Responsible Tourism Day asks whatresponsibility do tour operators and activity providershave to ensure the safety of travellers and or theprotection of the environments they use?Chair: John Swarbooke, Professor of Tourism andHospitality, Manchester Metropolitan UniversitySpeakers: Skiing: Veronica Tonge, Consultant,Responsible SkiingDiving: Claudia Townsend, Consultant, Hidden BritainMountaineering and Trekking: Ashley Hardwell, SeniorLecturer, Leeds Metropolitan UniversitySouth Galley Rooms 21 & 2211.00 – 12.00 The View from The Shard – L315Senior level briefi ngs about The View from The Shard,London’s highest visitor attraction at the top of The Shard– the city’s newest landmark and Western Europe’s Tallestbuilding. The View from the Shard, opens on 1 February2013. Briefi ngs will explore the creation of the RenzoPiano designed building, the particular features of theattraction and the unique visitor experience. Briefi ngs willbe followed by media question and answers.Speakers: Anders Nyberg, CEO, The View from TheShard, Ana Araque, Travel Trade Marketing Manager,The View from the Shard, William Matthews, ProjectArchitect, Renzo Piano Building Workshop andRepresentatives from Event Communications - theattraction's designers.18

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER11.00 – 13.00 UNWTO & WTM Ministers' Summit - Open Borders and OpenSkies: Breaking barriers to travelTourism today is one of the fastest growing economicsectors in the world. In spite of increasing economicuncertainties, international tourism grew by 4% in 2011 toreach 982 million travellers. In 2012, UNWTO estimates thatone billion tourists will travel the world in a single year.Yet many obstacles still remain that limit the growth ofthe tourism sector and its immense capacity to createeconomic prosperity and jobs. Among these are restrictiveair transport policies and agreements, as well as “oldfashioned”entry procedures.The G20 Leaders meeting in Mexico in June 2012recognized the “role of travel and tourism as a vehiclefor job creation, economic growth and development”,and, “while recognizing the sovereign right of States tocontrol the entry of foreign nationals”, committed to “worktowards developing travel facilitation initiatives in supportof job creation, quality work, poverty reduction and globalgrowth”.The 2012 UNWTO & WTM Ministers’ Summit at the WorldTravel Market will seek to shed light on how countries caneffectively cooperate to advance travel facilitation andpromote the necessary liberalization of air travel.The debate will focus on:Existing obstacles to the sustained growth of travel andtourism.Success stories of visa facilitation and the impact ondemand and jobs.Current air transport policies and measures necessary toadvance towards an open skies air travel industry.Opening RemarksFiona Jeffery OBE, Chairman, World Travel Market andTaleb Rifai, Secretary-General, World Tourism Organization(UNWTO)PUBLIC SECTOR:H.E. Mr. Abulfas Garayev, Minister of Culture and Tourism,Azerbaijan H.E. Mrs. Sheikha Mai bint Mohammed AlKhalifa, Minister of Culture, BahrainH.E. Ms. Mari Elka Pangestu, Minister for Tourism andCreative Economy, IndonesiaH.E. Mr. Marthinus Van Schalkwyk, Minister of Tourism,South AfricaH.E. Mrs. Gloria Guevara Manzo, Secretary of Tourism,MexicoH.E. Mr Hugh Robertson, Minister for Sport and Tourism,DCMS, United KingdomPRIVATE SECTOR:Vijay Poonoosamy, Vice President International & PublicAffairs, EtihadMr. Jeff Poole, Director, Government and Industry Affairs,International Air Transport Association (IATA)Mr. David Scowsill, President & CEO, World Travel & TourismCouncil (WTTC)Dr Michael Frenzel, Chairman of the Executive Board, TUIGroupPress Centre, Platinum Suite 3 & 4, Level 319

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER11.00 – 12.00 How To Measure Travel Blogger ROISponsored by Pangaea NetworkWhat's the relative value of a blogger's tweet, Facebookpost, blog post, email, instagram photo...How does the number of followers, fans, pageviews,retweets, likes, stumbles affect the value of each? Oncevalue is measurable, how do you calculate the ROI of aninvestment in bloggers given that each offers a differentmix of social reach and focuses on different niches?Numbers are important but how would you valuesubjective elements such as the blogger's personality,professionalism, etc... Blogger ROI is a challenging issue.A follow up to the workshop at TBU Porto, the objectivesof this session are to present & discuss a formula that hasbeen shaped with input from the travel industry to date.Chair: Oliver Gradwell, Founder + Director, TravelBloggers UniteSpeakers: Keith Jenkins, Founder, Velvet Escape Blog,Melvin Boecher, Founder, Traveldudes and Jo Johnson,Deputy Managing Director, FourBGBSouth Gallery Rooms 25 & 2611.00 – 12.00 Adventure Travel, Trends & Economic ImpactThis session addresses the current state of affairs ofthe adventure tourism sector, growth patterns andpotential. Additionally, we’ll explore the importanceof the economic impact of adventure tourism versusmass tourism to support purposeful development ofspecialized forms of tourism as means of stimulatinglocal economic growth.Chair: Chris Doyle, Executive Director-Europe,Adventure Travel Trade Association and, Editor,AdventureTravelNews.comSouth Gallery Room 1911.00 – 12.00 The Travel Weekly Insight Annual ReportOrganised by Travel WeeklyAn economic and political overview of the year andfuture prospects for the UK outbound travel market. It willcover all the core sectors of the travel industry includingaviation, tour operating, cruise, distribution, online andluxury, plus the key issues affecting the sector, includingregulation, taxation, airport expansion, mergers &acquisitions and technology. The session will also touchon consumer sentiment and intent to travel.Chair: Ian Taylor, Executive Editor, Travel Weekly (Authorof Travel Weekly Insight)Speakers: Graham Pickett, Partner Travel, Tourism &Leisure, Deloitte and Sarah Smalley, Managing Director,GfK-AscentSouth Gallery Room 2011.00 – 13.30 Barbados Tourism Authority – CA300Cocktail master classes with Mount Gay's RumAmbassador20

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER11.30 – 12.15 Using Distribution to Capitalise on 'The Market Segment ofOne'Organised by SiteMinderIn today's hyper-connected travel space, the ultrasavvyguest is always-on, knows what they want, howto fi nd it and what it's worth. Or do they? What marketsegments does your hotel target? How do you manage,measure, engage and market to Today's Booker in aMarket Segment of One? Learn how to expand yourreach, measure your performance and out-perform yourcompetitors in today's "new normal" online distributionenvironment.Speaker: Erik Munoz, Executive Director Sales & MarketingEMEA & Americas, SiteMinderTT370 - Technology Presentation Theatre11.30 – 12.30 Turkish Tourism on the Rise: Latest Results, News andOutlookDon't miss the opportunity to hear the latest news andfi ndings as Turkey reveals the results of new research onits tourism industry, analysing trends and perceptions; aswell as highlighting recent and forthcoming investmentsand the outlook for tourism including opportunitiesfor both the UK and international tourism. Indeed, theUndersecretary of the Ministry of Culture and TourismOzgur Ozaslan, will be providing an insight into what hasinfl uenced the signifi cant growth of the Turkish tourismmarket of over 50% in the past fi ve years, along with thetrends that have helped shape the tourism sector. Theconference will also include projects and plans ahead,as well as discussing the broader tourism strategy for2013 and beyond.Speaker: Ozgur Ozaslan, Undersecretary of the Ministryof Culture and TourismPress Centre, Platinum Suite 6, Level 212.00 – 12.10 Agri Tourism Development Corporation, India: PioneeringAgri Tourism in India as supplementary income andlivelihood in agriculture to address the migration of ruralyouths to cities.WTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Pandurang Taware, President & ManagingDirector, Agri Tourism Development CorporationWTM WRTD Speakers’ Corner – AS275 – SouthHall21

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER12.15 – 13.30 Barbados Tourism Authority - The Sporting Hour – CA300Launch of 2013's Football Legends InvitationalTournament in Barbados. Launch of new advertisingcampaign in November featuring Rihanna.12.30 – 12.40 Kushiland Expeditions & Tours, Tanzania: how a touristattraction can help poverty reduction.WTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Chrispin Joseph Beer-Sheba, Executive Director,Kushiland Expeditions & ToursWTM WRTD Speakers’ Corner – UKI230 – North Hall12.30 – 13.30 Content ConvertsOrganised by Genesys - Consultants in Travel Technology& E-Commerce Solutions.Sponsored by Littlevoice and GuiomaticThis seminar will tell you about the latest advances incontent that converts website visitors to customers. It isnow possible for travel companies to give their customersthe ability to create custom travel guides, personalisedto their own tastes and interests. With broadband nowwidespread and 4G mobile launching across the world,video content is becoming the norm. It is now possible toembed menuing systems in videos to provide a seamlessviewing experience. Mapping continues to develop,allowing travellers to see their destinations and learntheir way around before arriving. Attend this seminar andhear about these latest developments.Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancySpeakers: Ana Laborde, Founder and Director of Sales &Marketing, Guiomatic Travel Technologies, Vikas Arora,Solution Sales Professional, Bing Maps (Microsoft) andRobert Granville, Managing Partner, LittleVoicePress Centre, Platinum Suite 1, Level 322

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER12.30 – 13.30 Risk ManagementOrganised by the institute of HospitalityIn an ever complex world of global challenges, whichare the best strategies to be adopted by hotels tomitigate the myriad risks confronting them?Chair: Philippe Rossiter FIH, Chief Executive, Institute ofHospitalitySpeakers: Bill Fairweather, Chair, Institute of HotelSecurity Management, Dr Alex Paraskevas, SeniorLecturer, Strategy Risk Management, Oxford BrookesUniversity, Joy Przeczek, Vice President Risk & InformationManagement, American Express, Paul Moxness, VicePresident Safety & Security, Carlson Rezidor Hotel Group,Philip James, Partner, Pitmans and Tim Wright, Partner,Kingston SmithSouth Gallery Rooms 23 & 2412.30 – 13.30 Tourism and Child ProtectionSponsored by BBC World NewsChild protection has long been a major concern ofmany people working within the industry including WorldTravel Market who, in the past, has worked with theUNWTO and ECPAT, the champion of children’s rights,promoting greater awareness and recognition of theissues.Disquiet continues to grow as travel and tourismunwittingly contributes to internal child traffi cking.Unscrupulous orphanages are recruiting or purchasingchildren to ‘earn’ money from tourists.What must the industry do to take responsibility forchildren and young people - whether in the destinationor amongst the holidaymakers?The panel will explore how the industry can moreeffectively address the challenge of protecting children.Chair: Harold Goodwin, Professor of Responsible TourismManagement, Leeds Metropolitan UniversitySpeakers: Claire Ellaway, Director, WCE GroupOperations, Julie Naylor, Head of Customer Relations,Thomas Cook, Michael Horton, Chairman and Founder,ConCERT Cambodia, Stephen Farrant, Director,International Tourism Partnership and Youth CareerInitiative and Marina Diotallevi, Programme Manager- Ethics & Social Dimensions of Tourism, World TourismOrganization (UNWTO)South Gallery Rooms 21 & 2223

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER12.30 – 13.30 Wildlife TourismSponsored by BBC World NewsThe trend of millions of travellers who like to watchanimals in their natural habitat is growing every year andhas become a signifi cant source of employment andincome for developing countries.But rapid development also brings numerousenvironmental concerns that could endanger wildlife.The session will study how the industry can positivelycontribute, educating visitors, helping to fundconservation, creating wildlife dependent livelihoods forlocal people.Chair: Brian Wood, Product Manager, Wildlife WorldwideSpeakers: Abhishek Behl, Wild Navigator, CarolineWarburton, Wild Scotland, Dickson Ole Kaelo,Conservationist , Maasai Mara and Joss Kent, ChiefExecutive Offi cer , &BEYONDSouth Gallery Room 1912.30 – 13.30 Business Value of MeetingsYou want to prove the business value of meetings(BVOM), but want to know if the process is cost andvalue-effective. Unfortunately, there’s no industryconsensus, according to new research supported by theMPI Foundation and AIBTM.In fact, BVOM varies widely by meeting types, as doits measures and their uses. And while BVOM is alwaysconsidered in terms of contribution to company success,that contribution is seldom expressed as Return onInvestment.Discover the exclusive Business Value of Meetingresearch at World Travel Market, as well as a toolkitto help you a) prove the ROI of measuring BVOM, b)attain senior management buy-in, c) defi ne objectives,d) devise measurement methods and e) analyze andreport data.Chair: Didier Scaillet, Chief Development Offi cer,Meeting Professionals International (MPI)South Gallery Room 2012.30 – 13.30 World Travel Market 2012 Industry ReportRead travel and tourism's most comprehensive reporton the future holiday trends from WTM exhibitors andMeridian Club members as well as UK holidaymakers.Chair: Juliet Morris, Former Breakfast presenter, BBC andMicaela Juarez, Head of Communications, WTMSouth Gallery Rooms 25 & 2612.30 - 13.15 The impact of social media & online reputationmanagement on hotel revenueOrganised by ReviewProThe infl uence of online hotel reviews and social mediahas crossed a tipping point, as executives see theirimportance for customer insights and to help achieveoperational and service excellence. Here are the toponline trends that will enable hoteliers to improve guestsatisfaction and revenues.Chair: RJ Friedlander, CEO, ReviewProTT370 - Technology Presentation Theatre24

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER12.30 – 14.00 Puerto Rico Tourism Company Press Reception – CA160Movietime in Puerto Rico.12.30 – 14.30 Turkish Ministry of Culture and Tourism – EM800-850Press reception13.00 – 14.00 Maldives … the Sunny Side of Life2012 marks 40 years of tourism in the Maldives and tocelebrate, the Maldives Marketing and PR Corporation(MMPRC) has set a target of one million tourist arrivals tothe sun-drenched nation. Light lunch and refreshmentswill be provided. RSVP to teammaldives@rooster.co.ukshould you wish to attend.Speaker: Hon. Ahmed Adheeb Abdul Gafoor, Minister ofTourism, Arts & Culture, Maldive IslandsPress Centre, Platinum Suite 6, Level 213.00 – 15.00 Antigua & Barbuda Tourism Authority – CA150English Harbour Rum Party13.30 – 14.15 What are the 4 Ps of Conversion for the Online TravelSupply Chain?Organised by TriometricThe challenge of delivering quality responses toavailability search requests with the right mix of productavailability, product relevance, price and performancecan be drastically simplifi ed with the right insight.Take the opportunity to fi nd out how a revolutionarytechnology can capture and process the big data ofavailability search traffi c in real time. Learn also howthe resulting live intelligence can be applied to ensurethat relevant, available and attractively priced productsare quickly served up to meet demand and improvecustomer choice, satisfaction and bookings.The approach can impact nearly every part of anorganisation from market analysis through inventoryoptimisation to revenue management and IT operations.Companies that have already benefi ted from thistechnology include GTA, Bonotel and JacTravel.Speaker: Jonathan Boffey, Business DevelopmentDirector, TriometricTechnology Presentation Theatre - TT37013.30 – 14.30 Greek National Tourism Organisation – EM1000Cooking Show – Gourmet Touring14.00 – 14.10 &Beyond, South Africa: The Way I See It: Luxuryexperiential travel in Africa and South AsiaWTM World Responsible Tourism Day is introducing anotherinnovative ‘fi rst’ with the launch of Speakers’ Corner. Formore than 150 years, crowds have gathered at London’sfamous Hyde Park to air their views, debate issues andbring up hot and sometimes controversial topics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Joss Kent, CEO, &BeyondWTM WRTD Speakers’ Corner – AS275 – South Hall25

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER14.00 – 15.00 Social Media Master ClassOrganised by Genesys - Consultants in Travel Technology& E-CommerceSponsored by TrustYou, Living Social and FourBGBIn this session, you will hear from those with theexperience to give you a real insight into succeedingon this important channel. Many travel organisationsare now fi nding that social media is not just a fantasticcustomer service channel but is also driving a signifi cantproportion of sales.This is not straightforward to achieve but requiresdedication and effort, correctly focused towardsmeeting your business objectives. Does yourorganisation have a social media strategy? If so, is itworking to your satisfaction?Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancySpeakers: Ben Jost, Chief Executive Offi cer, TrustYou,Debbie Hindle, Managing Director, FourBGB, KristofRoemer, Executive Vice President Sales International,TrustYou and Nick Stafford, General Manager, LivingSocial Escapes, EuropePress Centre, Platinum Suite 1, Level 314.00 – 15.30 Maximising Local Economic DevelopmentSponsored by BBC World NewsTourism claims to be the world’s largest industry andemploys 1 in 12 people. In this panel we look at howtourism can increase its contribution to the localcommunities in destinations through employment, localsourcing of goods and services and by encouragingtourists to buy local.Chair: H.E. Kamalesh Sharma, Commonwealth SecretaryGeneralSpeakers: Chris Gale, Project Manager, City & GuildsCentre for Skills Development, Garry Wilson, Product &Purchasing Manager, TUI,Lamin Drammeh, Project Manager, Sandele Showcaseand Guaranteed Gambian Producers Group andManisha Pande, Director and General Manager, VillageWays TravelSouth Gallery Rooms 21 & 2226

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER14.00 – 15.00 Is tourism inclusive enough?Sponsored by BBC World NewsIs an annual holiday something which everyoneshould expect? In this panel we’ll look at the differentassumptions in Europe and further afi eld about the rightto an annual holiday and look at the different waysin which the industry rises, or not, to the challenge ofmaking provision for everyone.Chair: Ian Reynolds, Chairman, Family HolidayAssociation (FHA)Speakers: Charles-E. Bélanger, Director, OrganisationInternationale du Tourisme Social (OITS), FionaHarris, Director of PR & Brand Development, KuoniTravel Limited, Luc Gobin, Head of the Tourism for AllDepartment, Toerisme Vlaanderen and Thea Joldersma,Programme & Policy Manager, Family HolidayAssociationSouth Gallery Room 1914.00 – 15.00 Face to Face with Lord Andrew Adonis – ITT ConferenceOrganised by ITTThe former Secretary of State for Transport, LordAdonis, will discuss the urgent transport challengesfacing the UK, in particular the contentious issue ofrunway capacity in the South-East of England. Is a thirdrunway at Heathrow realistic, and does Lord Foster'sThames Estuary Airport make sense? Lord Adonis will beinterviewed by ITT Chairman, Dr Steven Freudmann.Chair: Steven Freudmann, ITTSpeaker: Lord Andrew Adonis, Former Secretary of Statefor Transport, HM GovernmentPress Centre, Platinum Suite 3 & 4, Level 314.00 – 15.00 The Future for Activity, Adventure and Sports TourismSponsored by EurosportActivity, Adventure and Sports Tourism is evolving fast;changing demographics, changing expectations – asnew destinations and activities evolve. What does thefuture hold? How can every destination get the best fromActivity tourism?Chair: Ken Robinson CBEThe panel will speak about the following:Chris Chesak, VP, The Adventure Travel Trade Association– reporting new research on global trends in Adventureand Activity Tourism: developing markets, evolvingconsumer profi les and expectations.Paul Easto – Director, Wilderness Scotland – HowScotland has evaluated and developed it’s adventure,sports and activity products and marketsCatherine Crone, Managing Director, HeadwaterHolidays, TUI – how customer interests and expectationsfor activity holidays have changed over Headwater’s 27years of operation.Ashley Toft – Managing Director, Explore Worldwide –developing the range, from easy to challenging, andloners to families. The cutting edge of new and futuredemand.South Gallery Rooms 23 & 2427

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER14.00 – 15.00 WTM Global Trends Report 2012The report presents an overview of the leading newtrends emerging within the industry, focusing on keyregions and topics.Chair: Babita Sharma, News journalist and presenter, BBCWorld NewsSpeaker: Travel and Tourism Analyst, EuromonitorInternationalSouth Gallery Rooms 25 & 2614.00 – 15.00 Keys to the WorldOrganised by National GeographicIn this session a panel of travel experts will discuss howsocial media is changing the way we choose traveldestinations and what we experience when we getthere. How are editors using social media to connectwith their travelling audience and, importantly, howcan destinations work with them to create successfulcampaigns?Speakers: Andrew Evans, Digital Nomad, NationalGeographic Traveler and Andrew Nelson, WriterSouth Gallery Room 2014.00 – 15.00 Serbia: A year of Culture 2013The National Tourism Organisation of Serbia (NTOS)will be hosting a press conference on Tuesday, 6thNovember at 2pm in the press centre to launch ‘Serbia:A year of Culture 2013’. The conference will highlight therich cultural heritage that Serbia has to offer in additionto launching a series of new tours for the UK marketand highlighting some milestone events to be held nextyear. Additionally, the conference will also provide anoverview on the UK market; new products and visitorinformation. Speakers: Gordana Plamenac, CEO, NTOS;Dejan Veselinov, Director, Tourist Offi ce of Belgradeand Mr. Branislav Bugarski, state secretary in Vojvodinagovernment. After the conference, 1-1 interviews willbe held on stand: EM340 . Media should contact MPRNetwork for further information: Tel: 020 7401 8400 Mobile:07785 380625 or email: russell@mprnetwork.comPress Centre, Platinum Suite 5, Level 214.00 – 16.00 TravelSim – How to save 85% of international roamingcharges - TT235Introducing TravelSim - prepaid international SIM cardthat will save you up to 85% on all calls while abroad.Launching partnership with ISIC and Skype. Visit thestand and receive your complimentary TravelSim with10EUR balance!Speaker: Mikhail Markin, Head of Product DevelopmentDepartment, TravelSim28

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER14.30 – 14.40 Metropolitan Touring, Ecuador: raising the bar insustainable building and socially beneficial tourismdevelopment.WTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Dominic Hamilton, Head of Communication,Metropolitan TouringWTM WRTD Speakers’ Corner - UKI230 – NorthHall14.30 – 15.15 TripAdvisor for Hotels: How to promote your business onthe world’s largest travel siteOrganised by TripAdvisorHear TripAdvisor discuss essential online marketingstrategies including how to manage your reputationonline and tools to help you reach TripAdvisor's 60 millionunique monthly visitors. Learn about the new resources,tools and latest features in the Management Center.Speaker: Karen Plumb, Senior Strategy Director, SalesEMEA, TripAdvisor for BusinessTT370 - Technology Presentation Theatre14.30 – 15.30 PATWA - Tourism as Catalyst to boost Global EconomyPATWA is the leading travel writer’s organizationrepresenting members from all over the world. The aim ofPATWA is to promote professional development of TravelWriting and Travel Communication, which will makeinvaluable contribution in the promotion of tourism.PATWA will support the fundamental objectives andefforts for tourism and at the same time it will maintainadherence to the fundamental principles of theUNESCO, United Nation and of the United Nations WorldTourism Organization. For more information you can visitthe PATWA website: www.patwainternational.com.Speakers: Taleb Rifai, Secretary General, World TourismOrganization (UNWTO), Subodh Kant Sahai, Minister ofTourism, India, Gorana Zlatkovic, Minister of Trade andTourism, Republic of Srpska, Kholoud Daibes, Ministerof Tourism & Antiquities, Palestine, Kenneth WykehamMcNeill, Minister of Tourism, Jamaica and Prof. EphraimKamuntu, Minister of Tourism, UgandaPress Centre, Platinum Suite 6, Level 214.30 – 15.30 The Dominican Republic Ministry of Tourism and TheDominican Republic Tourist Board – CA200Brugal Santo Libre reception to toast the exciting newdevelopments for 2013.29

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER15.00 – 16.00 The Travel Weekly Cruise Debate Organised by TravelWeeklyIn a rare public appearance, the chairman and chiefexecutive of the world’s largest cruise company, MickyArison, speaks to Travel Weekly UK editor-in-chief LucyHuxley about a tumultuous year for the sector. He will bejoined by managing directors of Carnival Corporationbrands including Costa Cruises to discuss the outlook forthe global cruise industry.Chair: Lucy Huxley, Editor-in-chief, Travel Weekly Group UKSpeakers: David Dingle, Managing Director, Carnival UK,Micky Arison, CEO, Carnival Cruises and Michael Thamm,Managing Director , Costa Cruises & AidaPress Centre, Platinum Suite 3 & 4, Level 315.00 – 16.00 Slovak Tourist Board – EM440Discover Kosice – European Capital of Culture2013.15.00 – 16.00 The View from The Shard – L315Senior level briefi ngs about The View from The Shard,London’s highest visitor attraction at the top of The Shard– the city’s newest landmark and Western Europe’s Tallestbuilding. The View from the Shard, opens on 1 February2013. Briefi ngs will explore the creation of the RenzoPiano designed building, the particular features of theattraction and the unique visitor experience. Briefi ngs willbe followed by media question and answers.Speakers: Anders Nyberg, CEO, The View from TheShard, Ana Araque, Travel Trade Marketing Manager,The View from the Shard, William Matthews, ProjectArchitect, Renzo Piano Building Workshop andRepresentatives from Event Communications - theattraction's designers.15.30 – 15.40 Ol Tukai Lodge, Kenya: The traumas of young African girlsfacing life without education.WTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Judy Matengo, Sales & Marketing Manager, OlTukai LodgeWTM WRTD Speakers’ Corner – AS275 – SouthHall30

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER15.30 – 16.30 Going MobileOrganised by Genesys - Consultants in Travel Technology& E-Commerce SolutionsSponsored by Nor1 and ExiconHear from those who already have the hard-wonexperience about how to profi t from going mobile. AsPC sales fall, smartphone sales continue to rocket withAndroid handsets now taking the lion’s share. The PC hasentered a period of decline, netbooks are dead and itappears that mobile computing is the future. Is mobileworking for your organisation or are you in danger ofbeing left behind? Is the time now right to invest in thischannel or is it still a viable option just to rely on the web?Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancySpeakers: David Slocombe, Head of Mobile, lastminute.com, Jason Bryant, Co-Founder, President and COO,Nor1, Inc. and Stefan Rust, CEO, Exicon LtdPress Centre, Platinum Suite 1, Level 315.30 – 16.30 Progress in Responsible TourismSponsored by BBC World NewsRio+20, the landmark United Nations conference onsustainable development, takes place in June 2012 andin November WTM World Responsible Tourism Day will belooking back at progress since 1992.Speakers will examine the sustainability contribution byindustry and destinations, identifying current priorities.Chair: Martin Brackenbury, Director, Classic CollectionHolidaysSpeakers: Harold Goodwin, Professor of ResponsibleTourism Management, Leeds Metropolitan University,Jane Ashton, Head of Sustainable Development, TUITravel plc and Shaun Vorster, Special Advisor, Minister ofTourism, South AfricaSouth Gallery Rooms 25 & 2631

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER15.30 – 16.30 Building Bridges of Collaboration for Sustainable TourismDevelopment in the Mediterranean RegionOrganised by IIPT. The Mediterranean Region is theworld's most visited destination and UNWTO projectionsare that it will be adding 10 million more internationalarrivals a year for a total of 500 million by 2030. Theregion is currently challenged with economic issuesin source markets; political transitions of the ArabSpring in Northern Africa; preserving natural andcultural heritage; and the impacts of climate change.This session will bring together key Ministers from theNorth - South - and Eastern Mediterranean to exploreopportunities for collaborative strategies for sustainabletourism development in support of the UN MillenniumDevelopment Goals; mitigating and adapting to climatechange; attracting visitors from new and emergingmarkets; and nurturing tourism, culture, the arts andsport in promoting a "Culture of Peace" throughout theregion. Introduction by Louis D'Amore, Founder andPresident, International Institute of Peace through Tourism(IIPT)Chair: Senator Akel Biltaji, former Minister of Tourism andAntiquities and, advisor to HM King Abdullah IISpeakers: Mr. Elhamy ElZayat, Chairman and CEO,EMECO Travel, Egypt, H.E. Mohamed Hisham AbbasZaazou, Minister of Tourism, Egypt, H.E. Mr. Nayef Al-fayez,Minister of Tourism & Antiquities, Jordan, Dr. Taleb Rifai,Secretary General , UN World Tourism Organization andLouis D'amore, Founder and President, InternationalInstitute of Peace through Tourism (IIPT)South Gallery Room 2015.30 – 16.15 China Business Network - InboundChina has become the 4th largest tourism market in termof international arrivals however, with its territory as bigas the entire Europe combined and tourism industry hasbeen elevated to become a pillar industry in the country.China is set to develop its inbound tourism even further.Chair: Dr Adam Wu, Chief Operating Offi cer, ChinaBusiness NetworkSpeakers: Marcel Schneider, CEO , TUI China andSubhash Goyal, Chairman, India Tour OperatorsAssociationSouth Gallery Room 1915.30 – 17.00 Senior Business Travel Managers ForumOrganised by Business Travel Market (BTM) and WTM atReed Travel ExhibitionsHaving set the topics for discussion on the agendathemselves, some the UK’s leading business travelmanagers will be debating the issues that matter tothem.Chair: Lee Whiteing, Travel & Fleet Manager EMEA, HSBCThis session is strictly by invitation onlySouth Gallery Rooms 23 & 2432

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER16.00 – 16.10 Gender Responsible Tourism, Italy: how responsibletourism can help women with expert advice, data andgood practice.WTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Iaia Pedemonte, Founder & Journalist, GenderResponsible Tourism.WTM WRTD Speakers’ Corner – UKI230 – NorthHall16.00 – 16.30 Apida (Egozero Project) and Ljubljana Tourism – EM500Offi cial launch of the Egozero portal and fi rst Egozeroroutes.16.00 – 17.00 Airline - Out of AfricaAfrica is the least developed of the continents in terms ofair traffi c development yet traffi c is growing strongly.Local airlines complain that it is non African companieswho are the chief benefi ciaries of growth but we arenow beginning to see the development of strong airlinescapable of home grown growth. New generationaircraft such as Boeing’s 787 and Airbus A350 will helpthis.John Strickland will cover questions including: Whatare the opportunities which Africa presents in termsof air travel and tourism development? What are thechallenges in terms of distance, infra structure andregulation? Are Africa's native carriers losing out? Whatnew airline business models are we seeing?Chair: John Strickland, Director, JLS ConsultingSpeakers: Ed Winter, CEO, FastJet,Mbuvi Ngunze, Chief Operating Offi cer, Kenya Airwaysand Tewolde Gebremariam, CEO, Ethiopian AirlinesPress Centre, Platinum Suite 3 & 4, Level 316.00 – 17.00 WTM Latin America 2013Organised by WTM Latin AmericaHear exciting news about the inaugural WTM LatinAmerica taking place in São Paulo, Brazil, 23 – 25April 2013. The first World Travel Market show to belaunched outside of the UK, Reed Travel Exhibitionswill be talking about latest show news highlightingthe fastest growing market in the world; Brazil. Apanel of industry experts including representativesfrom Reed Travel Exhibitions and key partners such asThe German National Tourist Board (official countrypartner), will be talking about show updates, the localmarket, and future plans. There will also be a Q&Asession at the end to answer any questions.Press Centre, Platinum Suite 5, Level 233

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER16.00 – 17.00 From Formula 1 to the race for Southfork – Texas growth in2012There’s a whole lot going on in Texas this year, includingthis November’s high-octane fuelled inaugural Formula1 race in Austin and the high-drama fuelled premier ofDallas this past August. Leading tourism professionalsfrom the Texas tourism industry will discuss key datesand events in 2013 and the latest major developmentsthroughout the Lone Star State. Come celebrate Texas’continuing upward trend in UK visitors, and learn justwhat the British public fi nds so appealing about thisunique state. Don’t forget to take home a bit of Texanfl avour – a cowboy hat to call your own!Press Centre, Platinum Suite 6, Level 216.00 – 17.00 Taiwan Tourism Bureau – AS450Taiwan Happy Hour16.00 – 17.00 VeriFone Media – TT450Happy Hour. Take a virtual taxi journey in their Londontaxi ‘parked’ on the stand.16.00 – 18.00 OTT - Website Launch – TT215Drinks reception to celebrate the launch of theirwebsite.16.30 – 17.30 Responsible VolunteeringSponsored by BBC World NewsIncreasing demand for volunteer experiences isbeing met by a growing number of volunteer serviceorganisations, most of whom have their headquarters inthe developed world.Most of these emerging companies have excellent,transparent credentials with the aim of matchingvolunteers to projects and ensuring that communitiessee widespread benefi t. However, there is increasingconcern amongst host governments about the activitiesof some volunteering companies.This session will search out the problems and how theycan best be addressed.Chair: Mark Tanzer, Chief Executive, ABTASpeakers: Paul Miedema, Owner, Calabash Tours, ChairCalabash Trust, Richard Oliver, Chief Executive, Year OutGroup and Sallie Grayson, Co-founder and ProgrammeDirector for Responsible Volunteering, PeopleandPlacesSouth Gallery Rooms 21 & 2216.30 – 17.30 Falkland Islands Tourist Board – LA430Come and enjoy new modern Falkland Islandscuisine.34

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER16.30 – 17.15 The 3 Ps of Hotel Sales: Pricing, Productivity, PeopleOrganised by RateTigerDemystify the real situation of online hotel salesand position yourself favourably in today's market.Understand pricing models, channel productivity andwhat people are saying about you to make the salesprocess more lucrative. Our four speakers will takeyou on a journey through the distribution landscape;understand the challenges hotels are facing throughEcole Hotelier de Lausanne's report The DistributionChallenge 2012, fi nd out how Best Western is optimisingits revenue strategies, discover what OTAs are doing tomeet consumer expectations, and see what tools aremaking this process easier.Chair: Ryan Haynes, VP Marketing, eRevMaxTechnologiesSpeakers: Michael McCartan, CEO, eRevMaxTechnologies, Michael Thiry, Distribution Manager, BestWestern Belgium and Horatiu Tudori, Senior Lecturer,Ecole Hoteliere de LausanneTT370 - Technology Presentation Theatre16.45 – 17.30 China Business Network - OutboundWith 70 million outbound visitors from China visiting otherparts of the world in 2011 and rising to possibly 80 millionby the end of 2012, China truly has become a drivingforce of the travel and tourism industry worldwide.This session will deliver the latest report on outboundtravel from China and speakers will share practicalexperience of supporting senior offi cials, businessexecutives and high end of Chinese visitors goingabroad and will also shed some light on how to reachthe Chinese outbound travel trade most cost effectively.Furthermore, senior executives will be sharing theirexperience of operating foreign owned tour operatorsin China especially with the privilege of being able tooperate outbound traffi c from China.Chair: Dr Adam Wu, Chief Operating Offi cer, ChinaBusiness NetworkSpeakers: Marcel Schneider, CEO , TUI China, MaryRance, Chief Executive, UK Inbound, Dr. Taleb Rifai,Secretary General , UN World Tourism Organization, TomJenkins, Executive Director , European Tour OperatorsAssociation (ETOA) and Prof Wolfgang Arlt, Director ,COTRI China Outbound Tourism Research InstituteSouth Gallery Room 1917.10 – 17.20 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist35

WTM. Media Diary of Events 2012TUESDAY 6 NOVEMBER17.00 – 18.00 Latest Tech TrendsOrganised by Genesys - Consultants in Travel Technology& E-Commerce SolutionsAttend this seminar and learn about the latest consumerand travel technology trends that will be affectingyou and your customers. The entire travel and tourismindustry is driven by its technology. Global distributionsystems, CRSs, the web, mobile, social media and moreall come together to create a complex technologicalinfrastructure.The travel industry communicates and shares productthrough this. Consumers fi nd out about our productsand make that all important purchase via the sameinfrastructure. But technology changes fast.Today’s latest device might be tomorrow’s dinosaur.A system that has served your organisation for yearsmight be in danger of becoming hopelessly outdated.Whatever the tech - social media, mobile, travel systems– you cannot afford to get left behind.Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancyPress Centre, Platinum Suite 1, Level 317.00 – 18.00 Mauritius Tourism Promotion Authority – SME Hotels ForumPresentations from the SME hotels in Mauritius to hearmore about this sector.North Gallery Room 717.00 – 18.00 ATTA Regional MeetingOpen to all, the Adventure Travel Trade Association(ATTA) delivers a global adventure travel market insightsand trends briefi ng. Peer-to-peer networking betweenattending media tour operators, destinations, andadventure travel agents will help to close this session justahead of the WTM AdventureDrinksConnect, no-host,informal gathering on Tuesday, Nov. 6th at 18.30 (6:30PM)at The Fox Pub (right outside the ExCel London - KWarehouse, Excel Centre, 2, Western Gateway, London,E16 1DRChair: Chris Doyle, Executive Director-Europe,Adventure Travel Trade Association and, Editor,AdventureTravelNews.comSouth Gallery Room 2017.00 – 18.00 Kenya Tourist Board – AF250Dawa Hour press reception.18.00 The Polish Tourist Organisation – EM450Polish Hospitality Reception with Live PolishMusic36

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAYDiary of EventsWEDNESDAY 7 NOVEMBERWTM World Responsible Tourism DayWTM World Responsible Tourism Day2012 is sponsored by BBC World News.wtm worldresponsibletourismprogrammeUnless otherwise specifi ed all events will be on exhibitorstands. Platinum Rooms 5 & 6 are on Level 2 of the PressCentre. North & South Gallery Rooms can be reached bytaking the lifts to Level 2 at the back of the North & South Halls. All eventsare on a fi rst come fi rst serve basis, no registration is needed unlessotherwise stated.10.00 – 10.30 9ja Travel Services Ltd – TT1899ja Travel Services Ltd launches two new revolutionaryproducts for the travel industry, Quick-Air and Front DeskManager.Speaker: Segun Oyebolu, Managing Director, 9ja TravelServices Ltd.10.00 – 11.00 What’s New and News in Florida’s Space Coast: Unveilingthe New Space Shuttle Atlantis Exhibit at Kennedy SpaceCenter Visitor ComplexThe fi rst international media unveiling of the muchanticipatedspace shuttle Atlantis exhibit at KennedySpace Center. In 2013, Florida’s Space Coast willbecome the permanent home to the retired Atlantisshuttle, becoming one of only four destinationsworldwide where visitors will be able to view an orbiterand one of only three destinations where visitors willbe able to view one that traveled to space. Located56 km east of Orlando, Florida’s Space Coast is hometo Orlando’s closest beaches and is where all 135space shuttle missions launched and unmanned rocketlaunches continue. www.visitspacecoast.comPress Centre, Platinum Suite 5, Level 210.00 – 11.00 Greek National Tourism Organisation – Active SportTourism in Ionian IslandsPresentation from the region of Ionian Islands.Press Centre, Platinum Suite 6, Level 210.00 – 10.30 The View from The ShardCEO level briefi ng from The View from The Shard,London’s highest visitor attraction at the top of The Shard– the city’s newest landmark and Western Europe’s Tallestbuilding. The View from the Shard, opens on 1 February2013. Briefi ng will provide a Q&A with Andres Nyberg,CEO, The View from The Shard.Speaker: Anders Nyberg, CEO, The View from TheShard. Anders is likely to be joined by William Matthews,Project Architect, Renzo Piano Building Workshop andrepresentatives from Event Communications - theattraction's designers.WTM Interview Wall, Press Centre, Level 337

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY10.00 – 14.00 Apida (EGOZERO Project) and Ljubljana Tourism – EM500Responsible tourism in cities: meeting of greencities, presented by Ljubljana Tourism and EgozeroProject.10.30 – 11.00 Official WTM WRTD OpeningSponsored by BBC World NewsFounded by Mayhew in 1990 to help combat thedevastating effects of ivory poaching in Kenya, Tusk isnow changing the lives of rural communities right acrossAfrica.Thanks to ground-breaking education initiatives andits radical approach to human wildlife confl ict, Tusk ishelping to alleviate poverty by ensuring a sustainablefuture for Africa’s priceless natural heritage.The charity has raised more than $25 million and now,with the launch of Tusk USA, and the invaluable supportof Royal Patron, Prince William. Mayhew is ready to meetthe renewed challenge of poaching; only this time itselephant and rhino under threat.Speaker: Charlie Mayhew, MBE, Chief Executive, TuskTrustPlatinum Suite 3 & 4, Level 310.30 – 10.45 Introduction to WTM Social Travel Market 2012WTM Social Travel Marketin partnership with Gogobot and Siren Communications.Introduction to WTM Social Travel Market 2012.South Gallery Rooms 23 - 2610.30 – 12.00 Out Now Business Class - Better LGBT Marketing StrategiesThe global market for tourism by lesbian, gay, bisexualand transgender (LGBT) travellers accounts for morethan 6% of total tourism spending. As more industryparticipants gear up to meet the travel needs of LGBTpeople, there is an increasing need for industry-leadingexpert understanding and insights - and the LGBTMarketing Masterclass at WTM presented by Out Nowdefi nes the global standard for education in the area ofLGBT tourism.Discover how where people are going is often lessimportant than where they come from - as the LGBTtraveller navigates an increasing range of tourismoptions. Learn how having your product deliver on thepromises your marketing makes to LGBT people is criticalto success.This information-rich 90 minute workshop both bringsyou up-to-date and helps you develop your ownmarketing strategies as we focus on LGBT2020 research- and explain its implications to better inform your LGBTmarketing and increase the effectiveness of your LGBTconsumer strategiesChair: Ian Johnson, Founder and CEO, Out Now GlobalSpeakers: Darren Cooper, Senior Consultant, Out NowGlobal, Hanna Muoniovaara, Marketing Manager,Helsinki City Tourist & Convention Bureau and RubenSandoval, CEO, LGBT ConfexSouth Gallery Rooms 21 & 2238

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY10.30 – 11.15 The digital destination marketing revolution will betelevisedRich content, including high defi nition video, willbecome an increasing part of the immersive experiencedestination websites will need to offer to make sure theyare getting share of voice in an increasingly competitivedigital marketplace. Oliver Turnbull, founder of IncitePeople, discusses what challenges this presents todestinations and offers a vision of what the destinationwebsite of the future will look like via a particular casestudy on Antigua and Barbuda.Chair: Lee Hayhurst, Head of News, Travel Weekly GroupUKSpeaker: Oliver Turnbull, Founder, Incite PeopleTT370 - Technology Presentation Theatre10.45 – 11.15 Is Foursquare an irrelevance - or the biggest thing inTravel?The check-in app has been around for three years andlast year snapped up Gowalla, before promptly shuttingit down. Meanwhile, Google Places was canned in itsdrive to develop Google+.But is foursquare going to be what it promises – the Travelcornerstone of all things GPS, content and social, withmore fresh and live content than a dozen travel plannersites put together? Or is it a business app for free coffee,group discounts (AmEx) and local business updates -and not a travel-focussed business at all?Chair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)Speaker: Omid Ashtari, Director, Business DevelopmentEurope, Foursquare UKSouth Gallery Rooms 23 - 2610.45 – 12.00 What do guests expect today, how do the hotels respondto it?Organised by Healing Hotels of the WorldThis session will include new fi gures and stats resultingfrom 2012 about the global trends and the spa market.Furthermore it will feature new trends regarding thewellbeing needs of the spa traveller and how the hotelsrespond to that.Chair: Anne Biging, Managing Director, Healing Hotels ofthe WorldSouth Gallery Room 2011.00 – 11.20 Prom Peru Agent Training Seminar – LA300Celebrate in Peru will cover some of Peru’s 3,000festivals.39

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY11.00 – 12.00 Customer ServiceOrganised by the Institute of HospitalityWhen ‘good’ is no longer good enough, how can hotelswin the war for customer loyalty? Is there even such athing as customer loyalty anymore? Find the answers tothese questions, and many more.Chair: Ann Corrigan FIH, Managing Director, HospitalityAssuredSpeakers: Bulent Osman, Managing Director, The AppGarden, Heiko Figge FIH, Managing Director, Guomanand Thistle Hotels, Sean Valentine MIH, ManagingDirector, Aspire Group, AIMIA and Darren GearingMIH, Vice President and General Manager, Shangri-LaHotel at the Shard, London and Sean Valentine MIH,Managing Director, Aspire Group.South Gallery Room 1911.00 – 12.00 Virgin Holidays Responsible Tourism AwardsSponsored by BBC World NewsOrganised by responsibletravel.com. sponsored by VirginHolidays and in partnership with Metro Newspaper,World Travel Market and Geographical.Presentation of the Virgin Holidays Responsible TourismAwards 2012, the largest awards of their kind in the world.Press Centre, Platinum Suite 3, Level 311.00 – 12.00 2012 Guatemala and the new Bak’tun RouteLaunch of The Bak’tun Route, a new tourist trail whichvisits several archaeological sites and other locations inGuatemala connected to the Mayan calendar, as thecountry prepares to celebrate the Dawn of a New Ageon 21 December 2012.Light refreshments will be served after the conference.South Gallery Room 3311.00 – 11.30 Italy’s Best Tours – Destination BriefingPresentation of 2013 tours, excursions and differentexperiences. Art cities and more. High qualityentertaining and informative events.EM1660 - Toscana Promozione - North Hall11.00 – 12.00 Management of Customer reviews. Why are hotels so badat it? Does it really matter?As an Industry, Hoteliers seem to hate review sites likeTrip-advisor, bemoaning their accuracy and fairness.However, 60% of holiday makers now look at CustomerReview scores before booking a holiday. Successfullymanaging a hotels online review scores can increasebookings by 30% with the same averting spend. Toogood to be true? Come and listen to expert advice onquick and simple ways to boost review scores and howthese reviews need to be posted to maximise exposurewithin Google.Chair: Steve Endacott, Chief Executive, OHGAccommodationSouth Gallery Room 27 & 2840

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY11.00 – 12.00 The View from The Shard – L315Senior level briefi ngs about The View from The Shard,London’s highest visitor attraction at the top of The Shard– the city’s newest landmark and Western Europe’s Tallestbuilding. The View from the Shard, opens on 1 February2013. Briefi ngs will explore the creation of the RenzoPiano designed building, the particular features of theattraction and the unique visitor experience. Briefi ngs willbe followed by media question and answers.Speakers: Anders Nyberg, CEO, The View from TheShard, Ana Araque, Travel Trade Marketing Manager,The View from the Shard, William Matthews, ProjectArchitect, Renzo Piano Building Workshop andRepresentatives from Event Communications - theattraction's designers.11.25 - 12.05 The Psychology of Social MediaWTM Social Travel Marketin partnership with Gogobot and Siren Communications.Less than 20% of fi rms use SM because it is central tostrategy. More use it because their customers do. Manyworry about leadership. Pressure on management timeand resources are also cited as barriers to enhancinga fi rm’s SM skills, while many marketers are pessimisticabout 2013, with time and budget constraints… Thoseare the facts: now how best to understand why SM isCRITICAL for the future.Introduction by Steve Keenan.Speakers: Allister Frost, Wild Orange Media, former Headof Digital Marketing Strategy at Microsoft and SteveKeenan, Co-Founder, WTM Social Travel Market andTravel Perspective (www.travelperspective.co.uk)South Gallery Rooms 23 - 2611.30 – 12.15 Trends in online reviewsOrganised by RevinateAs hoteliers know, online travel reviews can bothdramatically help and hurt bookings. But becausehoteliers are often focused on their own reviews, theyare unable to see the trends among the masses.You can learn a lot about travelers and hotels fromanalyzing reviews and in this session we'll share whatwe learned from analyzing millions of reviews acrossthe leading review sites and OTAs. We will uncover what1-star reviewers most often complain about and see all5-star reviews have in common. And, along the waywe'll share best practices for responding to reviews,generating reviews and learning from your own reviews.Chair: Seth DeHart, Director, RevinateTT370 - Technology Presentation Theatre11.30 – 12.30 Myanmar Tourism FederationMedia briefi ng on the Responsible Tourism Policy ofMyanmar.Press Centre, Platinum Suite 5, Level 241

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY12.00 – 12.30 WTM WRTD HOTSeat with Wolfgang M. NeumannSponsored by BBC World NewsWolfgang M. Neumann, Executive Vice President andChief Operating offi cer of The Rezidor Hotel Group –one of the world’s fastest growing hotel companies – isto take WTM World Responsible Tourism Day’s HOTseat.He will be interviewed by Stephen Sackur, BBC World’spresenter of HARDtalk, the fl agship news and currentaffairs programme about ‘Think Planet!’ an ambitiousnew group-wide initiative to save energy at more than330 hotels in 70 countries.The Think Planet programme aims to reduceconsumption of 25% by 2016 in all Rezidor hotels acrossEurope, the Middle East and Africa.HOTseat is respected as an honest and forthrightassessment of major responsible tourism activity by amulti-national company.Austrian born Wolfgang Neumann joined Rezidor inMay 2011, bringing a wealth of international hospitalityexpertise and knowledge to the company. Previously, hespent more than 20 years with Hilton International.He has helped to lay the foundations for Think Planetand has been driving the project on the ExecutiveCommittee and at Board level since its launch inJanuary 2012.Chair: Stephen Sackur, Journalist and Presenter, BBCSpeaker: Wolfgang Neumann, Executive Vice Presidentand Chief Operating offi cer, The Rezidor Hotel GroupPlatinum Suite 3 & 4, Level 312.00 – 12.10 West Africa Discovery: the responsibility that internationalconsultants have when working with developing countriesto implement tourism productsWTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Thomas Armitt, Founder & CEO, West AfricaDiscoveryWTM WRTD Speakers’ Corner – AS275 – SouthHall42

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY12.15 – 13.00 Video and blogging: More than one wayWe all know how important video is becoming foreveryone in the social world but how do you do videowith only a small investment? We cover the trend towardstaking customer UGC for free with and without proediting (Expert Africa and Inside Japan); the option offi lming a blog trip (Media Ark and MSC Cruises) and afourth way – working with vloggers (Intrepid Travel andThe Perennial Plate. Their project cost little but their fi lmon food in Vietnam was seen by half a million people).Chair: Steve Keenan, Co-Founder, WTM Social TravelMarket and Travel Perspective (www.travelperspective.co.uk)Speakers: James Mundy, Inside Japan, Matt Carroll,Media Ark and Nicola Frame, Intrepid TravelSouth Gallery Rooms 23 - 2612.30 – 12.40 Lost Earth Adventures, UK: educating clients to actresponsibly; outlining work of the International PorterProtection GroupWTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Sarah Allard, Co-Founder, Lost Earth AdventuresWTM WRTD Speakers’ Corner – UKI230 – NorthHall12.30 – 13.30 Marketing in 2020Organised by the Institute of HospitalityDo the traditional models of marketing still holdsway? How will hotels need to evolve their marketingstrategies to satisfy business goals over the remainder ofthe decade?Chair: Jeffrey Epstein, Best Loved HotelsSpeakers: Brian Reeves, Chief Executive Offi cer, Avvio,Cho Wong, Chief Executive, Supranational Hotels andPaul West MIH, Managing Director, Ignite MarketingSouth Gallery Room 1912.30 – 15.00 WTM WRTD LunchSponsored, organised and hosted by BBC World News.By invitation only.Press Centre, Platinum Suite 1, Level 343

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY12.30 – 13.30 The Paradigm Shift in Travel and Tourism – New Rules forCompetitive SuccessChanges in consumer behaviour and technology,particularly the Internet, are radically transformingthe face of travel and tourism. This paradigm shifthas resulted in the demise of tourism’s golden agecharacterised by unlimited growth and exploitation ofthe environment. The world economy has simultaneouslyseen unprecedented ‘recession’.This adjustment process is bound to take a toll ontourism’s growth. Not only will growth slow, the directionand distribution will also change. Industry players willnot be able to capture market share by using the ‘sameold’ formula. This presentation will offer key strategies forcontinued competitiveness amidst a changing industry.Speakers: Auliana Poon, Director, Tourism IntelligenceInternational and Kevon Wilson, Analyst, TourismIntelligence InternationalSouth Gallery Room 2012.30 – 13.30 Travel Weekly - Taking responsibility for cruiseOrganised by Travel WeeklyDuring WTM’s Responsible Tourism day this sessionwill hear from experts in the cruise industry about thestringent environmental and sustainable operatingstandards it is increasingly being expected to meet bythe destinations it serves.How are cruise operators using new technology andprocedures to ensure the modern cruise ship leaves assmall a footprint on the ports they visit as possible andwhat are the emerging challenges? What lessons werelearned from the Costa Concordia disaster.Chair: Lee Hayhurst, Head of News, Travel Weekly GroupUKSouth Gallery Rooms 21 & 2212.30 – 13.30 Data.Trend.Connect – Panning for gold in the informationstreamOrganised by RateGainTim Weeks from RateGain will talk about the importanceof leveraging an integrated approach to informationmanagement and distribution. In a world inundatedwith information from OTA sites through to TripAdvisor,Facebook and Twitter, how do we use this wealth of Datato ensure we are driving a clear, crisp and consistentview of the hotels public profi le, from rates andavailability to brand image.How do we spot the Trends, both in the market placeand amongst competitors that affect rate, how do weconnect the dots between rate and image, and usethis to Connect with our customers. And with all thisinformation available, is it possible to fi nd the nuggets ofgold – both in terms of value proposition and in revenue.Chair: Tim Weeks, VP Business Development, Europe,RateGainTT370 - Technology Presentation Theatre44

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY13.00 – 13.20 Prom Peru Agent Training Seminar – LA300Social Responsibility will examine volunteer andconservation projects13.00 – 15.00 East African Community Ministers of TourismEast African Community Ministers of Tourism declare ajoint stand on combating terrorism in East Africa.Speakers: Ministers of Tourism from Kenya, Rwanda,Burundi, Uganda and Tanzania.North Gallery Room 1013.10 - 13.45 Getting content into the traveller’s hand: mobile trendsWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsChair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)Speaker: Kelly Lees, Gogobot, Kevin May, Tnooz andJustin Cooke, CEO, PossibleSouth Gallery Rooms 23 - 2613.30 - 14.15 Travel Marketing is Dead – New Standards in SocialMarketing and MobileOrganised by Bynd - Addictive SoftwareTraditional methods of print and digital marketingare important elements of the marketing mix, but areincreasingly missing the mark with today's digitallysavvy and connected customer. This master class leadsthe audience through the myriad social and mobilemarketing strategies available to brands today.Chair: Jay Ganaden, Chief Marketing Offi cer and Designlead, ByndTT370 - Technology Presentation Theatre13.30 – 14.30 Greek National Tourism Organisation – EM1000Cooking Show – Gourmet Touring13.50 - 14.20 What jobs are there in social media for 2013?You're a student and know your SM. You also know a littleabout coding, creating a website and marketing. Asidefrom that, you love travel, can maybe write and knowwhere to put an apostrophe. You’re a star - but whereshould you be looking to make a mark in 2013 whenthere are no jobs?Chair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)Speakers: Jason Geall, Managing Director, The StudentRoom and Joanna Matloka, 77 AgencySouth Gallery Rooms 23 - 2645

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY14.00 – 14.10 Soria Moria/HOPE Cambodia/ConCERT: goodcommunication bringing key community benefits in SiemReap.WTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Jo Owen, Trustee of Harnessing JobOpportunities through Play & Education, Soria Moria/HOPE Cambodia/ConCERTWTM WRTD Speakers’ Corner – AS275 – SouthHall14.00 – 14.10 peopleandplaces: the key ethics of volunteering withchildrenWTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Sallie Grayson, Programme Director,peopleandplacesWTM WRTD Speakers’ Corner – UKI230 – NorthHall14.00 – 15.00 Hotel DesignOrganised by the Institute of HospitalityAre hotels now over engineered? Does the customerhave a voice in hotel design? Is there a demand forsimplicity? Are sustainable hotels affordable? Listento expert opinion from architects, designers and hoteloperators.Chair: Michael Flaxman FIH, Former Chief OperatingOffi cer, Americas, AccorSpeakers: Dexter Moren, Director, Dexter MorenAssociates, Liam Lambert FIH, Chief Operating Offi cer,Corinthia Hotels, Robert Cook FIH, Managing Director, DeVere Village Hotels, Vanessa Brady, President , Societyof British Interior Design and John Firrell MIH, ManagingDirector, Considerate HoteliersSouth Gallery Room 1946

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY14.00 – 15.00 Innovation: Shaking Up the Travel MarketplaceDizzying advances in technology are transformingthe way consumers around the globe search, shop,book and share travel. Mobile adoption is soaring andempowered, hyper-connected travellers are engaging inentirely new ways.The accelerated pace of innovation is disruptingbusiness as usual, compelling travel companies toconsider major strategic shifts. How will you respond?This session provides a virtual weathervane for gaugingwhat lies ahead as PhoCusWright shares the hottopics and key trends that will shape the online travellandscape in 2013 and beyond.Speakers: Cees Bosselaar, Director, BusinessDevelopment and Destination Marketing Specialist,PhoCusWright and Florence Kaci, Director, Sales, EMEAand European Market Specialist, PhoCusWrightSouth Gallery Rooms 21 & 2214.00 – 15.00 Country Brand Index 2012/2013We will be sharing the research from this year's reportwhich features expert opinions, statistics and proprietary,global, quantitative data to create the largest study ofits kind.Assessing 118 countries across 26 image attributes andsix measures of brand strength it contains trends, insightsand points on view on Business, Tourism, and Countries.The overall and individual criteria results will be revealedduring the seminar as well as the new addition of theFuture Fifteen country brands.Speaker: FutureBrand country Brand ExpertSouth Gallery Room 2014.30 – 14.40 Egozero, Slovenia: the beginning of a journey ofresponsible discovery – travelling by electric carWTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Andrej Brglez, Project Leader, EgozeroWTM WRTD Speakers’ Corner – UKI230 – NorthHall47

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY14.15 – 17.45 WTM Powerhouse EconomiesOrganised by ETOA in conjunction with ETC.There is exceptional potential for growth in Brazil, China,India, Russia and South Africa as origin markets. Howreal is this potential? What will inhibit this growth? Whereare the business opportunities?Introduced by Tom Jenkins of ETOA AND Leslie Veila ofETC.Moderated by Stephen Sackur of BBC World NewsETOA and ETC will present research into each marketwith an economic and demographic overview, followedby two expert speakers providing a travel industryperspective and a short Q&A session.The session will be as follows:14.30 - 15.05: BrazilAndré Fass, Global Director of Product, Abreu OnlinePeter De Jong, VP of Business Development, STB(provisional)15.10 - 15.45: ChinaDorosthy Teng, Department Manager Inbound Services,Kuoni/GTACarey Fletcher, Chairman, China Holidays Group15.50 - 16.25: IndiaAshwini Kakkar, Executive Vice Chairman, MercuryTravelsYashraj Jain, Editorial Associate, Indian Compass16.30 - 17.05: RussiaHelène Lloyd, Director, TMI ConsultancyRepresentative from Business Services International17.10 - 17.45: South AfricaSusan Thesen, GM, British TipsPress Centre, Platinum Suite 4, Level 314.30 – 15.30 Airline - Setting the scene: The big challengesTaking a hard look at the challenges the industrycontinues to face and the mountains it must climb: Fuelprices soaring, taxes rising, demand weakening, airportand runway capacity, What do the new generationaircraft mean and how are business models changing?Chair: John Strickland, Director, JLS ConsultingSpeakers: Christine Ourmieres, CEO, CityJet, LukePollard, Head of Public Affairs, ABTA, Manuel LopezColmenarejo, Director Corporate Affairs, Iberia andStewart Wingate, CEO, Gatwick AirportPress Centre, Platinum Suite 3, Level 348

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY14.30 – 15.30 How to sort bloggers from blaggersThey're coming in droves: bored professionals, mums withitchy feet and young blades with a yearning to travel.And self-publishing is the panacea accelerating thecharge of the amateur brigade keen to travel the world.But many don't even have a blog, let alone any provenability to research, fact-check or write. So how is thetravel industry supposed to sift the good from the badand downright ugly? What’s worked so far, what hasn’t– and is it down to legwork, or will technology be theanswer?Chair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)Speakers: Rick Calvert, CEO, TBex and Ayngelina Brogan,Bacon is MagicSouth Gallery Rooms 23 - 2614.30 – 15.15 TripAdvisor for Destinations: Your Global Travel PartnerOrganised by TripAdvisorChair: Sarah Mathews, DMO Sales Manager, TripAdvisorTT370 - Technology Presentation Theatre15.00 – 16.00 The View from The Shard – L315Senior level briefi ngs about The View from The Shard,London’s highest visitor attraction at the top of The Shard– the city’s newest landmark and Western Europe’s Tallestbuilding. The View from the Shard, opens on 1 February2013. Briefi ngs will explore the creation of the RenzoPiano designed building, the particular features of theattraction and the unique visitor experience. Briefi ngswill be followed by media question and answers.Speakers: Anders Nyberg, CEO, The View from TheShard, Ana Araque, Travel Trade Marketing Manager,The View from the Shard, William Matthews, ProjectArchitect, Renzo Piano Building Workshop andRepresentatives from Event Communications - theattraction's designers.15.15 – 16.15 COTTM – New Chinese international tourists demandbetter servicesCOTRI China Outbound Tourism Research Institute(Germany/China) presents innovative ways to welcomemore satisfi ed Chinese international visitors beyond themass-market package tours.Speaker: Professor Dr Wolfgang Georg Arlt, Director,COTRISouth Gallery Room 1749

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY15.30 – 15.40 Safari Legacy, Tanzania: Africa’s wildlife under criticalthreat from poachingWTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Simon Beck, Sales and Marketing Manager,Safari LegacyWTM WRTD Speakers’ Corner – AS275 – SouthHall15.30 – 15.40 Explore World Heritage, Ireland: the challenges ofmarketing World Heritage sitesWTM World Responsible Tourism Day is introducinganother innovative ‘fi rst’ with the launch of Speakers’Corner. For more than 150 years, crowds have gatheredat London’s famous Hyde Park to air their views, debateissues and bring up hot and sometimes controversialtopics.As part of the WTM World Responsible Tourism Dayprogramme, delegates will get the chance to talk abouttheir own responsible tourism activity, explore new ideasand introduce opinions on ethical trends.Speaker: Roland Monsegu, Director, Explore WorldHeritageWTM WRTD Speakers’ Corner – UKI230 – NorthHall15.30 - 17.00 The Debate: Is the travel and tourism industry takingresponsibility for reducing its greenhouse gas emissions?Sponsored by BBC World NewsFollowing the success of last year’s debate on whobenefi ts from tourism this year two teams will debatewhether the industry is doing enough to reducethe carbon pollution caused by transport andaccommodation or is it necessary for government toregulate the world’s largest industry?Chair: Prof Harold Goodwin, Responsible TourismManagement, Leeds Metropolitan UniversityLeading the case FOR the industry: Matt Gorman, Chair,Sustainable AviationWitnesses: Jonathon Counsell, Environment Director,British Airways, Stephen Farrant, Director, InternationalTourism Partnership and James Whittingham,Environment Manager at TUI TRAVEL PLCLeading the case AGAINST the industry: Paul Peeters,Associate Professor Sustainable Transport & tourism ofCSTT, NHTV Breda University of Applied SciencesWitnesses: Scott Cohen, Surrey University and Dr JanetDickinson, Bournemouth UniversitySouth Gallery Rooms 21 & 2250

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY15.30 - 16.30 Excursions without excuses - improving the quality ofexcursions through sustainabilityJoin the Travel Foundation and a host of industryexperts for an insightful and lively focus on sustainableexcursions. From developing products that give back, toauditing and ‘fi xing’ problems, the session will discuss theissues and present both best practice case studies andpractical advice on getting excursions right. The seminarwill also include a look at the Travel Foundation’s newSustainable Excursions tool and give delegates achance to put their own excursion-related questions tothe expert panel.Chair: Salli Felton, Head of Programmes, TravelFoundationSouth Gallery Room 2015.30 - 16.30 What will tourism do to realize its potential as a globaleconomic stimulator?This will be an interesting debate looking at what it is thatthe international tourism industry can do to really acton the fact that it represents 5% of the global economy.Impressive fi gures such as these are often displayedbut where is the collective will to back them up andshow that tourism really can make an active differencein terms of job creation and helping to improve theeconomic situation around the world? What does theindustry need to do, and how can it do it?Our panel of speakers, chaired by Kurt Janson MTS,Policy Director of the Tourism Alliance, and includingTaleb Rifai, Secretary General of the UNWTO, will givetheir opinions, not always agreeing and hopefullyproviding thoughtful and thought-provoking comments.Chair: Kurt Janson MTS, Policy Director, Tourism AllianceSpeakers: Dr. Taleb Rifai, Secretary General , UN WorldTourism Organization and Richard Prosser, Chairman,CarTrawler and a member of the World EconomicForum's Aviation, Travel and Tourism CouncilSouth Gallery Room 1915.30 - 16.15 A simple way to increase the attractiveness andprofitability for rent-a-car companies, hotels and travelagenciesOrganised by ComfortWayThe «ComfortWay» company presents a new producton the European market - a tourist pocket assistant. It isvery easy to use device with dozens of useful functions inthe trip - from the mobile Internet and phone calls at lowrates to online services of booking tables at restaurants,tour ordering, ticketing and getting discount coupons.This product is aimed at customers of travel industrycompanies - hotels, rent-a-car, transfers, TMC, etc.and allows these companies to increase revenue percustomer and improve customer loyalty.For example, the implementation of the product hasincreased the income of the company «Broadway CarRental» (Prague) by 20%.More information at http://www.roaming.travelChair: Oleg Pravdin, Managing Director, ComfortWayTechnology Presentation Theatre - TT37051

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY15.30 – 15.35 Euromonitor – WTM Sports Official Programme SponsormessageChair: Mark McFarlane, Commercial Director, EurosportPlatinum Suite 415.35 – 16.30 Optimising the Tourism Benefits of Major Events for HostNations: overcoming marketing constraints – a call for anew approach by Rights HoldersSponsored by EurosportTourism is usually cited as a major gain for Host Nationsof major international Events. But what should the rightsholders (like IOC, FIFA, F1 etc) be doing to help deliverthe potential tourism benefi ts?The panel will speak about:Chair: Ken Robinson – introduction: Summary of the legalconstraints imposed by rights holders (using the IOCexample and with reference to London 2012 Games),and the limitations faced by the tourism industry. Theobjective: to develop a charter under which Events rightsholders would recognise and support the role of thetourism industry of the Host Nation and City, to help themdeliver tourism services to all event attendees. Keynote:Michael R Payne, former Marketing Director IOC andStrategic Adviser to Broadcast and Media, Governmentsand International Sports Events, Companies andCorporations: The evolving requirements andexpectations of rights holders of global events (such asthe IOC, F1, FIFA), sponsorship exclusivity requirementsand marketing realities for the future. Sandie Dawe,CEO Visit Britain – examples following the 2012 LondonOlympic Games, of Host Nation tourist board andtourism industry constraints, and what could be done tobetter deliver tourism services for major event. MicheleMcKenzie – President, Canadian Tourism Commission- gives examples from the Vancouver Winter Games.Geoffrey Lipman, President ICTP - exploring aspects ofthe proposed charter and improved arrangements tobetter integrate the tourism industry, and support majorevents.Press Centre, Platinum Suite 3, Level 3integrate the tourism industry, and support majorevents.52

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY15.45 - 16.45 The best bloggers innovations of 2012WTM Social Travel Market in partnership with Gogobotand Siren CommunicationsOK, having established that we can identify thosebloggers who can write and look after themselves,how did the world’s leading bloggers progress duringthe year? E-zines, online publishing, collaborativepublishing, hosting other bloggers – there has been ashed load of movement this year. We ask the innovatorsto give a 5-minute pitch and invite two social mediajournalists to comment on the ideas.Moderator: Kevin May, TnoozCreatives: Nellie Huang (Wild Junket – iPad magazine),Kash Bhattacharya (Budget Traveller – 50 best hostelsbook and website), Janice Waugh (Solo Traveller –Handbook travel Series), Abigal King (Inside TravelLabs- TV), Sarah Lee (LiveShareTravel – TV and video) andGary Arndt (How I made $100k in fi rst year of monetizingblog)Journalists: Jen Howze, BritMumsLive and Mark Hodson,101 Holidays and Matt Kepnes, Nomadic MattSouth Gallery Rooms 23 - 2616.00 – 16.20 Prom Peru Agent Training Seminar – LA300Adventure Travel will look at alternative ways toexperience Andean culture and take in historic sites andscenery, such as white-water rafting, horse-riding andmountain biking16.00 – 17.00 El Salvador and Archbishop Romero, the “Bishop of thePoor”Tourism presentation of El Salvador and launch of thenew Archbishop Romero City Tour in San Salvador. Lightrefreshments will be served after the conference. Pleasecontact centralamerica@latinmarketing.com to confi rmattendance.South Gallery Room 3316.00 – 17.00 VeriFone Media – TT450Happy Hour. Take a virtual taxi journey in their Londontaxi ‘parked’ on the stand.16.00 – 18.00 OTT - Website Launch – TT215Drinks reception to celebrate the launch of theirwebsite.53

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY16.30 - 17.30 Latest Tech TrendsOrganised by Genesys - Consultants in Travel Technology& E-Commerce SolutionsAttend this seminar and learn about the latest consumerand travel technology trends that will be affectingyou and your customers. The entire travel and tourismindustry is driven by its technology. Global distributionsystems, CRSs, the web, mobile, social media and moreall come together to create a complex technologicalinfrastructure.The travel industry communicates and shares productthrough this. Consumers fi nd out about our productsand make that all important purchase via the sameinfrastructure. But technology changes fast.Today’s latest device might be tomorrow’s dinosaur.A system that has served your organisation for yearsmight be in danger of becoming hopelessly outdated.Whatever the tech - social media, mobile, travel systems– you cannot afford to get left behind.Chair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancyPress Centre, Platinum Suite 3, Level 316.30 – 17.15 How to get to know your customer and harness thatknowledge to the best effectOrganised by MailzuluThis is a very important topic and a key trend that wehave identifi ed in email marketing. Through effectivetargeting and segmentation, businesses in the travelsector are able to increase revenues through improvedcontact engagement. Understanding a customer’sneeds, spending habits, and preferences allows abusiness to effectively communicate the right type ofcontent and convert emails to sales.Chair: Renato Vitolo, Director, MailzuluTT370 - Technology Presentation Theatre16.30 – 18.00 China Outbound Workshop - Niche Markets - OnlineTrainings and Quality Labels - Social Media MarketingThe Chinese outbound market offers businessopportunities not only to the main destinations andattractions, but increasingly also to niche marketproducts, services and destinations. The workshop offerspractical advise how to establish specialised offers in theChinese market step by step: understanding the specifi cdemands, developing successful niche products,training staff, gaining visibility through specialised qualitylabels, creating a prestigious brand through socialmedia marketing.Speakers: Professor Dr Wolfgang Georg Arlt, Director,COTRI China Outbound Tourism Research Institute(Germany/China), Jens Thraenhart, President DragonTrail Interactive (China), Ian Pack, CEO COTA ChinaOutbound Tourism Academy (UK), Alice Rossetto, OwnerRossetto Solutions (Italy)South Gallery Room 1754

WTM. Media Diary of Events 2012WEDNESDAY 7 NOVEMBER WTM WRTD DAY16.30 – 18.00 Tourism KwaZulu-Natal – AF500Join Tourism KwaZulu-Natal for a bunny chow.16.30 – 18.00 Uganda Tourism Board – AF680Uganda the Pearl of Africa for 50 years. Pressreception.17.10 – 17.20 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist17.00 – 18.00 Kenya Tourist Board – AF250Dawa Hour press reception.17.00 – 18.00 Camino del Apu Ausangate “Andean Lodges”Responsible Rural Community Tourism. – LA300Successful experience in Responsible Rural CommunityTourism in Cusco, Peru.17.00 - 18.30 WTM WRTD Networking ReceptionSponsored by BBC World NewsAn unrivalled chance to meet and share views onresponsible tourism with experts and those who are newto responsible tourism or are considering responsibletourism activity within their business for the fi rst time.Press Centre, Platinum Suite 1, Level 317.30 Caribbean Exhibitor Area – CACaribbean party.55

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBERDiary of EventsTHURSDAY 8 NOVEMBERUnless otherwise specifi ed all events will be on exhibitor stands. PlatinumRooms 5 & 6 are on Level 2 of the Press Centre. North & South GalleryRooms can be reached by taking the lifts to Level 2 at the back of theNorth & South Halls. All events are on a fi rst come fi rst serve basis, noregistration is needed unless otherwise stated.10.15 – 10.30 WTM Social Travel Market - Introduction to day twoWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsIntroduction to day twoChair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)EM850 - Turkish Culture & Tourism Offi ce10.30 – 11.15 The Silk Road in 40 minutes: A social media campaignWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsAn interactive workshop in which we take a tourismdestination with little or no social media and show howto do something with impact in just 40 minutes…. Basedon research gathered by STM, we ask a developerto build the perfect look and plug-ins without priorknowledge (or very little) to show how immediate SMcould be for the Silk Road and food. Plus, an update onthe Silk Road Challenge.Chair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)Speaker: Chris Richardson, RTWLabsEM850 - Turkish Culture & Tourism Offi ce10.30 - 12.00 WTM presents – Optimising Hotel Distribution: Channels &Direct BookingsIn association with Guestline, Siteminder, WIHP andRateGainHotel distribution is becoming an increasingly complexdiscipline. It is essential to profi tability that hotelsmaximise the yield on their fi nite, perishable stock. Aroom that remains empty is an expensively lost businessopportunity that can never be recovered. Similarly,a room that is sold through the wrong channel ata less than optimum rate results in an irrecoverablyreduced profi t. At this seminar you will here from fourexperts about how to maximise your hotel’s profi tabilityas a result of effective direct sales and an effi cientlymanaged channel distribution strategy.Moderated by Genesys - The Travel TechnologyConsultancyChair: Paul Richer, Senior Partner Genesys, The TravelTechnology ConsultancyThe session will cover the following:The commoditisation of hotel distributionHotel distribution has evolved to be a high-tech56

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBERactivity. Hear about the evolution of hotel distributionand how the latest distribution tools are helping hotels tomaximise their yield.Speaker: Erik Munoz, Executive Director Sales & MarketingEMEA & Americas, SiteMinderUsing 3rd party distribution as a win-win to increasedirect revenueHotels must work together with online travel agentsand other third party distribution platforms to improverevenue. This can result in a win-win to increase directwebsite conversions and direct revenue.Speaker: Martin Soler, Marketing Director + formerGeneral Manager, WIHPSpeaker: Rupert Gutteridge, Sales and MarketingDirector, GuestlineTaking an integrated approach to informationmanagement and distributionIn a world inundated with data from OTA sites through toTripadvisor, Facebook and Twitter, how do you use thiswealth of data to ensure you are driving a clear, crispand consistent view of your hotel's public profi le, fromrates and availability to brand image. Learn how youcan spot the trends that affect rates and connect thedots between rates and image to maximise your valueproposition and revenue.Speaker: Tim Weeks, VP Business Development, Europe,RateGainTT370 - Technology Presentation TheatrePutting your technology in the cloudTraditionally, hotels would have their propertymanagement systems and other software sitting onservers within their premises with all the maintenancehassle that this would entail. The latest approachnow is to use software that can be accessed over theweb. Hear about the advantages of running yoursystems in the cloud.Speaker: Tim Weeks, VP Business Development, Europe,RateGain11.00 – 12.00 Is the industry doing enough to cater for people withdisabilities?Sponsored by BBC World NewsLast year we looked at the “Business Case For TakingResponsibility For Ensuring Access For All”, this year wewant to take a hard look at whether the industry is doingenough. How much progress has the industry made? Isit taking it responsibility seriously? What more need to bedone? Is more regulation the answer?Chair: Philippe Rossiter FIH, Chief Executive, Institute ofHospitalitySpeakers: David Stratton, Spikemarketing, Lynne Kirby,Managing Director, Enable Holidays and MagnusBerrglund, Scandic Accessibility AmbassadorSouth Gallery Rooms 19 & 2057

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBER11.00 – 13.00 Future You ConferenceAs always, Future You delegates will hear from peoplein industry who are at the beginning of their careersand who are already making their mark. This year willinclude winners from TTGs initiative, “Tomorrow’s TravelLeaders” – a group of 30 under 30’s who have beenidentifi ed as the future stars of the sector and who willtake to the stage to share their stories!For information, updates on the programme and otherexciting opportunities, please visit our dedicated website:www.futureyouconference.co.ukChair: Danny Waine, Perfect Weddings andHoneymoonsFor students onlyPlatinum Suite 3 and 4, Level 311.00 – 12.00 The Future for Tourism Consultancy - improvingeffectiveness and the Consultant - Client relationshipThis session for Consultants and Clients, is arrangedby The Tourism Consultants Network of the UK TourismSociety. It will include suggested guidelines forcommissioning a Consultant that have been preparedto help clients, and a statement of Best Practice forConsultants.Chair: Chris Evans, The Tourism Company, representingThe Tourism Society 's Tourism Consultants NetworkSpeakers: Frederic Pierret, Executive Director forProgramme and Coordination , UN World TourismOrganisation, Roger Carter, Principal, Team Tourism andSean Mann, Senior Investment Policy Offi cer, Tourism,,IFC/World BankSouth Gallery Rooms 21 & 2211.00 – 11.20 Prom Peru Agent Training Seminar – LA300The Moche Route, plus canapés and piscos.11.00 – 11.10 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist11.20 – 11.55 #travelfail – Crisis management and social mediaWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsMany travel organisations have turned to social mediato help them out of a crisis, as well as in-house trainingby media and crisis specialists. How can you do thiseffectively without making the crisis a total)?We come up with a simulated crisis with updates to alive on-going situation where the SM manager has todecide instantly how to respond. An expert then provideshis insights and talks about the main elements of crisismanagement in social media.Speakers: Andy Jarosz, 501places, Jeremy Skidmore,Levantia.co.uk and Sarah Rathbone, Client ServicesDirector, Siren CommunicationsEM850 - Turkish Culture & Tourism Offi ce58

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBER12.00 – 12.10 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist12.00 – 12.45 WTM Talk Business with Carolyn McCall OBEAs part of the WTM Talk Business Series, John Stricklandtalks with Carolyn McCall OBE, CEO of easyJet aboutlife in the airline industry since she joined over 23 yearsago. What have been the toughest challenges she'sfaced, how has she steered the company to increasedprofi tability and changed its customer focus?Chair: John Strickland, Director, JLS ConsultingSpeaker: Carolyn McCall OBE, Chief Executive Offi cer,easyJetAF750 - Meridian Club Lounge (North Hall)12.00 – 15.00 WTM Advice ClinicsExperts will each provide 15-minute one-to-one sessionsof advice on their sector. Booking essential.Speakers: Alan Kersley, Travel Technology Connections,Ann Corrigan FIH , Managing Director, HospitalityAssured, Brian Seaman, Access Advisor, Tourism for AllUK, Darren Cooper, Senior Consultant, Out Now Global,Harold Goodwin, Professor of Responsible TourismManagement, Leeds Metropolitan University, JessicaLearmond-Criqui, Solicitor - specialist in employmentand business immigration, Learmond Criqui Sokel LLP,John Strickland, Director, JLS Consulting, Oliver Gradwell,Founder + Director, Travel Bloggers Unite, Peter DavisKrahenbuhl, Principal, Sustainable Travel Consulting andXavier Font, ICRTMain Boulevard Area - Near Hall Entrance 1012.00 – 12.30 Spain - Marketing in the time of nadaWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsIt’s no surprise that the budget of the Spanish TouristOffi ce has been cut. And cut again. Happily, thiscoincides with a shift in thinking – away from thenumbers game of Facebook and more to the quality ofthe individual. The head of the Spanish NTO in the UK,Enrique Ruiz de Lera, explains how they are thinking toattract the ‘right’ people to Spain in 2013 using socialmedia and no money.Chair: Steve Keenan, Co-Founder, WTM Social TravelMarket and Travel Perspective (www.travelperspective.co.uk)Speaker: Enrique Ruiz de Lera, Head of, Spanish TouristOffi ce, UK and IrelandEM850 - Turkish Culture & Tourism Offi ce59

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBER12.00 – 13.00 Whitepaper: Best Practice in Travel BloggingWorld Travel Market and Travel Bloggers Unite present abest practice in travel blogging, highlighting commercialsuccess and blogger collaborations between someof the most prominent experts and fi gures from withinthe travel blogging industry including the founders ofTraveldudes and Velvet EscapesChair: Oliver Gradwell, Founder + Director, TravelBloggers UnitePress Centre, Platinum Suite 5 & 6, Level 212.30 – 13.30 Are tourists paying enough for entrance to the world’snatural and cultural heritage?Sponsored by BBC World NewsAre tourists paying enough for entrance to the world'snatural and cultural heritage? The world’s natural culturalmonuments and museums are vital resources for thetourism industry, as more and more people travel andvisit these cultural sites.How are these natural and cultural heritage sites tosurvive the onslaught? What can the industry do to helpconserve out world heritage?Chair: Dr Simon Woodward, ICRT , Leeds MetropolitanUniversitySpeakers: Hetty Byrne, AONB Sustainable Tourism Offi cer,Forest of Bowland, Kath Bateman, Director, Càlédöñiâ,Languages - Culture - Adventure and Ruth Kirk,Fundraising Manager, Nurture LakelandSouth Gallery Rooms 19 & 2012.30 – 13.30 The Future is Halal – The rise of the affluent Muslim travellerMuslims are predicted to make up almost one in three ofthe world's population by 2025, and increasing numbersof well-heeled, well-educated Muslims are alreadyseeking out goods and services that meet their religiousneeds - not only at home, but also when they travel.A recent US based consultancy that tracks the Muslimlifestyle market, found that Muslims spent about 102bneuros (£85bn, $126bn) during their travels last year. In2020 the corresponding fi gure is reckoned to reach156bn euros (£122bn, $192bn). This session providesa detailed context to the emergence of a new andgrowing consumer group, The Global Urban Muslim.Where are they located? What are they looking for?What do they avoid? How can you best serve them?Chair: Navid Akhtar, UK Writer Broadcaster - Islamic/HalalIndustry Expert, BBC JournalistSouth Gallery Rooms 21 & 2260

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBER12.45 – 13.30 WTM Talk Business with Andrzej MoyseowiczAs part of the WTM Talk Business Series, this is a brilliantopportunity to hear from one of the world’s mostcreative advertising giants Saatchi & Saatchi. AndrzejMoyseowicz, Strategy and Innovation Director for Europe,Middle East and Africa, Saatchi & Saatchi. He will berevealing how the power of creativity can help travelbrands and businesses rise above the current businessuncertainties.Speaker: Andrzej Moyseowicz, Strategy and InnovationDirector for Europe, Middle East and Africa, Saatchi &Saatchi, Saatchi & SaatchiAF750 - Meridian Club Lounge (North Hall)13.00 – 13.30 Facebook - Where does it go from here?WTM Social Travel Market in partnership with Gogobotand Siren CommunicationsWith almost one billion users, Facebook is the preeminentsocial network – but how can travel and tourismcompanies make it work for them? We hear from a hotelgroup that is pushing the boundaries on how to use FB,as well as from FB itself on advertising and the latestfeatures for brands. We also ask whether the recent IPOand admission of fake users means a corner has beenturned.Chair: Mark Frary, Co-Founder, WTM Social Travel Marketand Travel Perspective (www.travelperspective.co.uk)Speaker: Alfonso Gimenez, Marketing Director Europe,Fiesta Hotel Group and Neasa Costin, FacebookTT370 - Technology Presentation Theatre13.00 – 13.10 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist13.30 – 14.15 WTM Talk Business with Martin GlennMartin Glenn who was appointed CEO of Birds Eye IgloGroup in 2006, is accredited as the man who gave thefrozen food industry a good shake-up.His business strategy of introducing more innovation intothe company and the Birds Eye ranges, cutting costsand dropping under-performing products producingremarkable results are a valuable insight for the traveland tourism industry.Speaker: Martin Glenn, CEO, Birdseye Iglo GroupAF750 - Meridian Club Lounge (North Hall)13.30 – 14.30 Greek National Tourism Organisation – EM1000Cooking Show – Gourmet Touring61

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBER13.35 - 14.10 Flanders is a Festival - Storytellers are replacing BloggersWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsThis summer, Flanders invited 120 bloggers to attend40 concerts. Not to see Coldplay, but to immersethemselves in the Brussels-Flanders music scene andreturn to their countries as storytellers. Backed by aSM campaign, the campaign was the fi rst stage in asea change in the region’s DMO marketing – and laysdown a marker for the future of tourist board marketingworldwide. Hear the inside storyChair: Steve Keenan, Co-Founder, WTM Social TravelMarket and Travel Perspective (www.travelperspective.co.uk)Speaker: Dr. Frank Cuypers, Strategic Marketeer, Brussels/FlandersTT370 - Technology Presentation Theatre14.00 – 14.10 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist14.00 – 16.00 Tourism Futures ForumOrganised by IFITTThis session will engage leading tourism practitionersfrom around the world on an interactive discussion toexamine the future of tourism.The global challenges and opportunities for both tourismdestinations and suppliers around the world requireinnovation in management and operations, calling fora major rethinking of both strategic and tactical TourismManagement.The Tourism Futures Forum will provide an insightinto the future dimensions of the tourism industry. Itexamines major trends in tourism demand and supplyand explores the strategic changes that lead to theinternational tourism industry restructuring.The Forum will be organised by The University ofBournemouth in partnership with the World Travel Marketand the TravelDailyNews.Chair: Professor Dimitrios Buhalis, President, IFITTSpeakers: Claire Steiner, Institute of Travel and Tourism,Gerard Brown, UBM Aviation, Routes UK, Jean-ClaudeBaumgarten, World Tourism Travel Council (WTTC),Nicolas Hall, SE1media, Philip Alford, Senior Lecturerin Online Marketing and Director of the Digital Hub inthe School of Tourism, Bournemouth University, Sofi aPanayiotaki, Director, PR MediaCo FSS, The HonourableMr Stephen Cadiz, Minister, Tourism for Trinidad andTobago, Steve Page, Bournemouth University, TheodoreKoumelis, TravelDailyNews and Hon. Beverly Nicholson-Doty, Commissioner of Tourism, U.S.Virgin Islands Dept. ofTourism and Chair of CTO.South Gallery Rooms 19 & 2062

WTM. Media Diary of Events 2012THURSDAY 8 NOVEMBER14.00 – 15.15 Green Innovation in Tourism: Enhancing competitivenessand reducing costsWith one billion international visitors expected in 2012,how can tourism sustain its responsible growth throughinnovative practices aiming at reducing its negativeimpact? Innovation is the key to ensuring sustainabilityand keeping up with the competition.Tourism demonstrated to be a rather dynamic sectorwithin the last century, and there is a need to fi nd outhow green innovation can uphold its growth and stir thesector’s competitiveness. It is now widely acknowledgedthat the tourism sector has become one of the world’smost prominent drivers of economic growth.The sheer size, reach and multi-faceted nature of theindustry put it in a unique position from a global resourceperspective as shifts in industry practices can havetremendous impacts and stimulate change towardsgreater sustainability along supply-chains and acrossvarious sectors.Speakers: World Tourism Organization (UNWTO), HotelOwner (of a zero-emission hotel in Europe), DestinationRepresentativeSouth Gallery Rooms 21 & 2214.15 – 15.15 The best DMO innovations of 2013WTM Social Travel Market in partnership with Gogobotand Siren CommunicationsA look at how other tourist boards and suppliers havebeen innovating in 2012 – and what plans are inplace for 2013. We’ll be inviting six to come on stage– as with the blogger innovations – to talk about theirideas. Including Catalunya and its Instagram blog trip(complete gimmick – or template for innovative phototrips?); Visit England’s Fan in a Van around the OlympicsSpeakers: Kylie Clark, Head of PR and Marketing, JapanNational Tourism Organisation, Miquel Alabern, Directorof Promotion, Catalunya, Nick Montemaggi, Blogville,Emilia Romagna, Rachel Kershaw, VisitEngland's Fan In aVan and Simone Kurtzke, VisitScotland and Tori Pearce,International Business Development Manager, ThinkSocial Media.TT370 - Technology Presentation Theatre15.00 – 15.10 TravelSim – TT235Presentation: How does TravelSim work? Why becomea TravelSim distributor? How TravelSim can increase yourcustomers' loyalty? How to become a distributor?Speaker: Olga Knjazeva, TravelSim ProductSpecialist15.15 – 15.20 Wrap and End of WTM Social Travel MarketWTM Social Travel Market in partnership with Gogobotand Siren CommunicationsRound up of WTM Social Travel MarketTT370 - Technology Presentation Theatre16.00 – 17.00 VeriFone Media – TT450Happy Hour. Take a virtual taxi journey in their Londontaxi ‘parked’ on the stand.63

WTM. Media Diary of Events 2012INTERVIEW OPPORTUNITIESINTERVIEW WALL (Press Centre, Level 3)Charley BoormanMonday 5 November, 16.00 – 16.30EuromonitorNadejda Popova and Angelo Rossini, Euromonitor Travel & Tourism LeadAnalysts.Tuesday 6 November, 16.00 – 16.30GlobalgigNigel Bramwell, Chief Executive Offi cer, Voiamo, the company behindGlobalgig.Voiamo announces the international launch of “Globalgig”; a device thatsaves up to 99% on international mobile data charges and allows peopleto use gigabytes of data on-the-go.Monday 5 November, 12.00 – 12.30Maldives Islands – Minister of Tourism, Arts & CultureHon. Ahmed Adheeb Abdul Gafoor, Minister of Tourism, Arts & Culture,Maldive IslandsTuesday 6 November, 14.00 – 14.30Maritime Greenwich World Heritage SiteDr Kevin Fewster, Chairman of the Maritime Greenwich World HeritageSite and Director of the Royal Museums GreenwichTuesday 6 November, 15.00 – 15.30South African TourismThulani Nzima, CEO, South African TourismMonday 5 November, 14.30 – 15.00Tourism and the Olympic Games 2012 – A Review [Panel Members]James Berresford, Chief Executive, Visit EnglandGordon Innes, CEO, London and PartnersMonday 5 November, 16.30 – 17.00Travel ChannelJonathan Sichel, Managing DirectorMonday 5 November 14.00 - 14.30View from the ShardAnders Nyberg, CEO, The View from the Shard.Senior Level Briefi ng – A View from the Shard, London’s newest visitorattraction.Wednesday 7 November, 10.00 – 10.30WTM Official VIP OpeningBarry Gibbons, Former CEO, Burger KingMonday 5 November, 15.00 – 15.3064

WTM. Media Diary of Events 2012World Travel MarketFiona Jeffery OBE, Chairman, World Travel Market and Just a DropMonday 5 November, 15.30 – 16.00Tuesday 6 November, 13.30 – 14.00Wednesday 7 November, 15.00 – 15.30Thursday 8 November, 11.00 – 11.30World Travel MarketMicaela Juarez, Head of Marketing & Communications, World TravelMarketDecision Makers TVTuesday 6 November, 09.30 – 10.00Micaela Juarez, Head of Marketing & Communications, World TravelMarketWTM Vision Conferences 2013Wednesday 7 November, 11.30 – 12.00World Travel MarketSimon Press, Exhibition Director, World Travel MarketTuesday 6 November, 15.30 – 16.00Wednesday 7 November, 14.00 – 14.30WTM WRTD OpeningCharlie Mayhew MBE, Chief Executive, Tusk TrustWednesday 7 November, 14.30 – 15.00Your Hotel IntegrationChris North, Sales Director, Your Hotel IntegrationTuesday 6 November, 11.30 – 12.00GALLERY ROOMSCOTTMProfessor Dr Wolfgang Georg Arlt, Director, COTRI, Mr Ian Pack, CEO,COTRI and Mrs Alice Rossetto, Owner, Rossetto SolutionsWednesday 7 November, 16.15 – 16.30South Gallery Room 17WTM Technology enabling TravelProfessor Dimitrios Buhalis, President, IFITTMonday 5 November, 12.00 – 12.30South Gallery Rooms 19 – 22Listed by region on the Exhibition FloorAFRICA (AF)Botswana Tourism Organisation – AF400Obenne Mbaakanyi, Marketing Manager, Botswana Tourism OrganisationWednesday 7 November, 14.30 - 15.30Kamili – AF549Tim Henshall, Managing Director, KamiliMonday 5 November, 10.00 – 18.00Kenya Tourist Board – AF250Danson Mwazo, Minister of Tourism, KenyaMonday 5 November, 10.00 – 18.00 and Tuesday 6 November, 14.00 –16.0065

WTM. Media Diary of Events 2012South African Tourism – AF500Thulani Nzima, CEO, South Africa Tourism, plus other representatives fromSouth African Tourism.Tuesday 6 November, 10.00 – 11.30The Blue Train – AF547Alison Whitfi eld, UK Sales & Marketing Director, The Blue TrainMonday 5 November, 11.00 – 15.00Tourism KwaZulu-Natal – AF500Mr Michael Mabuyakhulu, MEC, Economic Development and Tourism inKwaZulu-NatalMonday 5 November, 17.00 – 18.00Tunisian National Tourist Office – AF340Ms Wahida Jaiet, UK & Ireland Director, Tunisian National Tourist Offi ceMonday 5 and Tuesday 6 November, interviews available on request –please contact Hannah Stalder, Rooster PR – hannah.stalder@rooster.co.ukUganda Tourism Board – AF680Hon. Maria Mutagamba, Minister for Tourism, Wildlife & Antiquities,UgandaMonday 5 November, 10.00 – 16.30ASIA PACIFIC (AS)Malaysia Tourism Promotion Board – AS200Dato’ Dr. James Dawos, Deputy Tourism Minister, MalaysiaTuesday 6 November, 11.00 – 13.30Mauritius Tourism Promotion Authority – AS500Dr Karl Mootoosamy, Director, Tourist BoardMonday 5 November, 10.00 – 16.00CARIBBEAN (CA)Antigua & Barbuda Tourism Authority – CA150The Hon. H John Maginley, Minister of Tourism, Civil Aviation and Culture,Antigua & BarbudaMonday 5 November – Wednesday 7 November, 10.00 – 18.00Sir Viv RichardsTuesday 6 November, 13.00 – 15.00Barbados Tourism Authority – CA300Hon. Richard Sealy, Minister of Tourism, BarbadosMonday 5 November, 10.00 - 17.00Puerto Rico Tourism Company – CA160Marimar Lidin, International Director, Puerto Rico Tourism CompanyMonday 5 November and Tuesday 6 November, 14:00 – 17.00St Kitts Tourism Authority – CA305Rosecita Jeffers, CEO, St. Kitts Tourism AuthorityMonday 5 November, 11.00 – 16.00Trinidad and Tobago Tourism – CA330The Honorable Mr Stephen Cadiz, Minister of Tourism, Trinidad and Tobago.Please request specifi c times with Natalie@amgltd.bizMonday 5 November, 10.30 – 16.00, Tuesday 6 November, 14.00 – 16.00,Wednesday 7 November and Thursday 8 November, 10.30 – 16.0066

WTM. Media Diary of Events 2012EUROPE & MEDITERRANEAN (EM)Apida (Egozero Project) and Ljubljana Tourism – EM500Andrej Brglez, Project Leader, Egozero ProjectWednesday 7 November, 12.00 – 13.00Azores Islands Promotion Agency – EM900Ben Fogle, Ambassador for the Azores Islands Promotion AgencyMonday 5 November, 16.00 – 17.00Croatian National Tourist Board – EM1250Ms Meri Matesic, Director, Croatian National Tourist BoardMonday 5 November and Tuesday 6 November, interviews available onrequest – please contact Helen Batte, Rooster PR - Helen.batte@rooster.co.ukPegasus Airlines - EM800-850Guliz Ozturk, Chief Commercial Offi cer, Pegasus AirlinesTuesday 6 November, 13.30 – 15.30Polish National Tourist Office – EM450Bogdan Becla, UK Director of Tourism, PolandMonday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00Serbia: A year of Culture 2013 – EM340Gordana Plamenac, CEO, NTOS; Dejan Veselinov, Director, Tourist Offi ceof Belgrade and Mr. Branislav Bugarski, State Secretary in Vojvodinagovernment. After the conference, 1-1 interviews will be held on stand:EM340 . Media should contact MPR Network for further information: Tel:020 7401 8400, Mobile: 07785 380625 or email: russell@mprnetwork.comTuesday 6 November, 15.00Slovak Tourist Board – EM440Nora Gubkova, Head of Communication, Slovak Tourist BoardTuesday 6 November, 16.00 – 17.00Turkish Ministry of Culture and Tourism – EM800-850Ozgur Ozaslan, Undersecretary, Turkish Ministry of Culture and TourismTuesday 6 November, 12.30 – 16.30LATIN AMERICA (LA)Falkland Islands Tourist Board – LA430Tony Mason, Managing Director, Falkland Islands Tourist BoardMonday 5 November, 10.00 – 15.00Mountain Lodges of Peru – LA300Enrique Umbert, General Manager, Mountain Lodges of PeruTuesday 6 November, 10.00 – 17.00PromPeru – LA300Claudia Cornejo Mohme, Minister of Tourism, PeruTo arrange an appointment please contact Gillian Monahan at Gillian.monahan@brightergroup.com or on site call 07584 706052.Monday 5 November, 10.00 – 16.0067

WTM. Media Diary of Events 2012MIDDLE EAST (ME)Alpha Tours LLC – ME400Ghassan Aridi, CEO, Alpha Tours LLCTuesday 6 November, 11.00 – 11.30TECHNOLOGY & ONLINE TRAVEL (TT)9ja Travel Services Ltd – TT189Segun Oyebolu, Managing Director, 9ja Travel Services LtdWednesday 7 November, 10.00 – 18.00ComfortWay – TT365Oleg Pravdin, Managing Director, ComfortWayTuesday 6 November, 15.00 – 17.00Hotelogix – TT447Aditya Sanghi, CEO, HotelogixMonday 5 November, 14.00 – 14.30OTT – TT215Mr Bruce Martin, Operations Director, OTTMonday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00TravelSim – TT235Vitaly Smirnov, Sales and Marketing Director, TravelSimWednesday 7 November, 13.00 – 16.00UK & IRELANDLondon & Partners – UKI400London spokespeople, to arrange an interview contact Jo on +44 207 2345710 or press@londonandpartners.comMonday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00Season Car Hire – UKI425Saad Bhuta, General Manager, Season Car HireMonday 5 November, 10.00 – 12.00Season Car Hire staffMonday 5 November - Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00LONDONThe View from the Shard – L315Anders Nyberg, CEO, The View from The ShardAna Araque, Travel Trade Marketing Manager, The View from the ShardWilliam Matthews, Project Architect, Renzo Piano Building WorkshopRepresentatives from Event Communications - the attraction's designers.Journalists seeking one-to-one interviews should contact Kallaway PR on020 7221 7883 or theviewfromtheshard@kallaway.com to arrange.An open Q&A session with the media will be held after the daily briefi ngson the stand.Monday 5 November – Thursday 8 November 10:00 – 16:00hrs68

WTM. Media Diary of Events 2012PHOTOGRAPHIC OPPORTUNITIESGALLERY ROOMSWTM Technology enabling TravelWilliam Beckler Director of Innovation, lastminute.com, , ProfessorDimitrios Buhalis, President, IFITT, Nathan Clapton, VP Mobile Partnerships,TripAdvisor, Carlo Fontana, General Manager, Hotel Lugano Dante, NoelHunwick, Owner, Inamo Restaurant London, Barbara Neuhofer, eTourismLab, Bournemouth University, Mathias Schattleitner Ski Amade, RainerSchuster, Founder, Pixtri OG and Robin Worsnop Chair, Edinburgh TourismAction Group (ETAG)Monday 5 November, 10.00 – 12.00South Gallery Rooms 19 – 22AFRICA (AF)Kenya Tourist Board and Just A Drop – AF250Kenya Tourist Board and Fiona Jeffery OBE, Chairman, World Travel Market& Just A DropTuesday 6 November, 14.30South African Tourism – AF500Adventurer Charley Boorman to abseil from the ceiling inside the ExCelHall to his waiting motorbike, parked on the South African Tourism stand.Monday 5 November, 11.00Martinus van Schalkwyk, Minister of Tourism, South Africa Walkabout onstand and wine tasting.Monday 5 November, 14.45 – 19.00Tourism KwaZulu-Natal – AF500Bunny Chow and KwaZulu-Natal offi cials.Wednesday 7 November, 16.30 – 18.00Uganda Tourism Board – AF680Stephen Kiprotich, Uganda’s Gold Medallist marathon runner.Wednesday 7 November, 16.30 – 18.00ASIA PACIFIC (AS)Malaysia Tourism Promotion Board – AS200The offi cial ribbon cutting ceremony of the Malaysia Tourism PromotionBoard stand, AS200. Offi ciated by Deputy Tourism Minister Dato’ Dr. JamesDawos, Deputy Director General, Madam Chong Yoke Har, Director andTourism Ambassador Dato’ Jimmy Choo.Monday 5 November, 11.00 – 12.00Mauritius Tourism Promotion Authority – AS500Shelina Permalloo, winner of UK MasterChef 2012 will be on-stand topromote her new ambassador role for Mauritius and partnership withMaradiva Villas Resort & Spa.Monday 5 November, 11.00 – 11.30Taiwan Tourism Bureau – AS450Traditional Taiwanese dancers performing in traditional dress.Monday 5 November – Wednesday 7 November, 17.00 – 18.00 andThursday 8 November, 11.00 – 17.0069

WTM. Media Diary of Events 2012CARIBBEAN (CA)Antigua & Barbuda Tourism Authority – CA150The King of RedondaTuesday 6 November, 10.00 – 18.00Sir Viv RichardsTuesday 6 November, 13.00 – 15.00Barbados Tourism Authority – CA300'The Sporting Hour' - Chelsea Football Club Players, Hampshire Cricketplayers and Professional Footballers' Association players - former legendsof the game.Tuesday 6 November, 12.30 - 13.30Puerto Rico Tourism Company – CA160‘Puerto Rico at the Movies’.Tuesday 6 November, 12.30 – 14.00St Kitts Tourism Authority – CA305St. Kitts and British Airways celebrate three years of partnership andgrowth; with continued service through 2013. Representatives from St. Kittsand British AirwaysMonday 5 November, 16.00 – 16.15St Kitts Tourism Authority – CA305Presentation of cheque will be made by Rosecita Jeffers, CEO, St. KittsTourism Authority and Duncan Moss, Chairman, Defi nitive World Guides toJust a DropTuesday 6 November, 16.00 – 16.30Trinidad and Tobago Tourism – CA330Dwight Yorke and Brian Lara signing footballs and cricket bats in aid ofJust a Drop.Monday 5 November, 11.00 – 13.00 and 15.00 – 18.00, Tuesday 6November, 13.00 – 16.00 and Wednesday 7 November, 11.00 – 13.00 and14.00 – 16.00EUROPE & MEDITERRANEAN (EM)Azores Islands Promotion Agency – EM900Ben Fogle, Ambassador for the Azores Islands Promotion AgencyMonday 5 November, 16.00 – 17.00Greek National Tourism Organisation – EM1000Cooking Show – Gourmet TouringMonday 5 November, 15.00 – 16.00 and Tuesday 6 November – Thursday8 November, 13.30 – 14.30The Polish Tourist Organisation – EM450Polish Hospitality Breakfast with Polish specialitiesTuesday 6 November, 10.30 – 12.00Polish Hospitality Reception with live Polish musicTuesday 6 November, 18.0070

WTM. Media Diary of Events 2012LATIN AMERICA (LA)Falkland Islands Tourist Board – LA430Tony Mason, Managing Director, Falkland Islands Tourist Board, StephanieMiddleton, Tourism Assistant, Falkland Islands Tourist Board, a life-sizepenguin and key agents.Tuesday 6 November, 11.00 – 11.30PromPeru – LA300Pisco sours and canapés to celebrate the launch of the brand newcampaign and launch of the new innovative stand designed by awardwinningteam.Monday 5 November, 12.00 – 12.30TRAVEL & ONLINE TECHNOLOGY (TT)VeriFone Media – TT450See their unique, new ‘Digi-liv’ product combining traditional taxiadvertising with state-of-the-art, interactive digital screens; the latestdevelopment in outdoor advertising.Monday 5 November - Wednesday 7 November 10.00 - 18.00 andThursday 8 November 10.00 - 17.00UK & IRELAND(UKI)London & Partners – UKI400Meet Rufus the Corgi, the star of the new visitor campaign.Monday 5 November, 16.00Season Car Hire – UKI425Showcasing one of their most popular supercars.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00Warner Bros. Studio London - The Making of Harry Potter Tour - UKI420Two of the animal actors, Crookshanks (Hermione Granger's cat) andHedwig (Harry Potter's owl), from the Harry Potter fi lms will be appearing.Visitors to the stand will be able to have their photographs taken withthem. They will be accompanied by an animal trainer.Tuesday 6 November and Wednesday 7 November, 13:00 -15:0071

WTM. Media Diary of Events 2012COMPETITIONS & PROMOTIONSBOULEVARD, WESTERN ENTRANCEJust a DropJust a Drop will be holding a raffl e with a prize to be won on each of the4 days. The prizes include a weekend stay for 2 at any Corinthia Hotel(donated by Corinthia Hotels), £250 worth of vouchers from AttractionWorld and a Salvatore Ferragamo woman satchel bag and a SalvartoreFerragamo 24 hour travel bag, both donated by Chic OutletsAt the end of each day, a winner will be picked and Just a Drop will callthem to let them know that they have won. Just a Drop will be responsiblefor posting the prizes to the winners.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00The Cloud – AS420, EM955, LA280Creating a pop-up spa and offering energizing or rejuvenating head,neck and shoulder massages to visitors in return for a donation, 10% ofwhich will be donated to Just a Drop.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00AFRICA (AF)Kenya Tourist Board – AF250Kenya Tourist Board will be offering WTM attendees branded water bottlesto purchase on the Kenya stand for a minimum value or the amount theywish to donate. All proceeds will go to Just a Drop and those with waterbottles can then receive free water refi lls at the Kenya stand throughoutthe exhibition.Kenya Tourist Board is supporting Just a Drop with collection tins andpromotional materials on their stand.Monday 5 November – Wednesday 6 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00Uganda Tourism Board – AF680Business card draw to win a holiday for two to Uganda. Winner will beannounced at the Cocktail Reception on Wednesday 7 November, 16.30.Monday 5 November and Tuesday 6 November, 10.00 – 18.00,Wednesday 7 November, 10.00 – 16.00CARIBBEAN (CA)Barbados Tourism Authority – CA300During The Sporting Hour Barbados Tourism Authority will be launchingthe Defi nitive Caribbean's Barbados e-book and will be giving all media/guests to the stand the chance to win the e-book upon submitting theirbusiness cards.Tuesday 6 November, 12.15 – 13.30Puerto Rico Tourism Company – CA160‘Puerto Rico at the Movies’. Puerto Rican themed DVD giveaway forregistered attendees.Tuesday 6 November, 12.30 – 14.0072

WTM. Media Diary of Events 2012St Kitts Tourism Authority – CA305St. Kitts and Nevis will raise funds for Just A Drop via a £1 donation for aglass of rum punch on Monday 5 November and again on Tuesday 6November - amount raised will be matched by The Defi nitive CaribbeanGuide.Monday 5 November and Tuesday 6 November,10.00 – 17.00Presentation of cheque will be made by Rosecita Jeffers, CEO, St. KittsTourism Authority and Duncan Moss, Chairman, Defi nitive World Guides toJust a Drop.Tuesday 6 November, 16.00 – 16.30Trinidad and Tobago Tourism – CA330Dwight Yorke and Brian Lara signing footballs and cricket bats in aid ofJust a Drop.Monday 5 November, 11.00 – 13.00 and 15.00 – 18.00, Tuesday 6November, 13.00 – 16.00 and Wednesday 7 November, 11.00 – 13.00 and14.00 – 16.00EUROPE & MEDITERANEAN (EM)Bournemouth University – EM1592Bournemouth University is supporting Just a Drop with collection tins andpromotional materials on their stand.Monday 5 November – Wednesday 6 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00The Polish Tourist Organisation – EM450Lottery to win wonderful prizes such as holidays in Poland, Krakow orZakopane, sports outfi ts and volleyballs.Tuesday 6 November, 10.30 – 12.00GLOBAL VILLAGE (GV)Chic Outlet Shopping – GV380Chic Outlet Shopping is supporting Just a Drop with collection tins andpromotional materials on their stand.Monday 5 November – Wednesday 6 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00LATIN AMERICA (LA)PromPeru – LA300PromPeru will be offering agents who take part in the training seminarsthe opportunity to win a trip for two to Peru.Wednesday 7 November, 11.00 – 11.20, 13.00 – 13.20 and 16.00 – 16.20 andThursday 8 November, 11.00 – 11.2073

WTM. Media Diary of Events 2012TRAVEL AND ONLINE TECHNOLOGY (TT)OTT – TT215OTT Global Guru Competition to celebrate the launch of their new globaltourism eLearning site.Visit the stand and complete a short online travel & tourism quiz, thehighest score wins the star prize. Star Prize: dinner for 2 at the top of theShard and an overnight stay in a top London hotel. In addition, exhibitorshave the chance to win £2500 worth of e-learning and marketing. Thewinner will be contacted direct a week after WTM, with the results on thewebsite and social media.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00TravelSim – TT235TravelSim are offering members of the press who visit their stand a freeTravelSim with a complimentary 10 balance. Test TravelSim yourself andfi nd out how you can Travel, Talk and Save!Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00VeriFone Media – TT450WIN A £25,000.00 DIGITAL ADVERTISING CAMPAIGN FROM VERIFONEMEDIA AT WTMVeriFone Media is offering WTM visitors and exhibitors the chance towin a digital advertising campaign worth £25,000.00, simply by visiting itsstand (TT450) and answering a simple question.VeriFone Media is the only company that offers both traditional taxiliveries and interactive digital screens and technology; includingmicrosites, surveys, vouchers, geo-targeting and NFC, the latestdevelopment in Digital Out Of Home advertising.The prize is to win a four-week DIGITAL CAMPAGIN, worth £25,000 for yourbusiness. Your 30-second commercial will play for four weeks on everyjourney, in every licensed taxi on the VeriFone Media network – and withmore than 3,200 iconic London black cabs on the network, that’s a lot of‘free’ advertising!To enter, simply visit the VeriFone Media stand and leave a business cardwith the name of their award-winning leading news broadcast partnerthat updates throughout the day on the Vnet platform.The answer will be on the stand, or you can fi nd out in advance at www.verifonemedia.co.uk.The company is also offering special WTM deals available throughoutthe show, including vouchers for £25,000 digital pounds, to be used ondigital promotions for every company that books a traditional taxi liverycampaign.And also look out for VeriFone Media’s ‘2 for 2’ deal, exclusive to WTMexhibitors and visitors; book a 2 week digital campaign and get 2 weeksabsolutely FREE.Further information from: Jawad Siddiqui, UK head of digital & mediasales at VeriFone Media:Daily giveaways of miniature taxi models.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00Bring your own promo videos to play instantly on our digital screens.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00Just a Drop collection box on the stand.Monday 5 November – Wednesday 7 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.0074

WTM. Media Diary of Events 2012UNITED KINGDOM & IRELAND (UKI)Made – UK1400Made is supporting Just a Drop with collection tins and promotionalmaterials on their stand.Monday 5 November – Wednesday 6 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00The London Pass Group – UK1421The London Pass Group is supporting Just a Drop with collection tins andpromotional materials on their stand.Monday 5 November – Wednesday 6 November, 10.00 – 18.00 andThursday 8 November, 10.00 – 17.00LONDONThe View from the Shard – L315An opportunity for Tour Operators to win two tickets to visit The View fromthe Shard on its fi rst day of opening day, 1 February 2013, PLUS dinner fortwo at nearby, and highly acclaimed, restaurant Roast. Visit the stand toenter. Winners will be announced at 16.00 daily on the stand.Monday 5 November - Thursday 8 November, 10.00 - 16.00The View from the Shard – Travel to WTM in luxury along The Thames - L315The View from The Shard, in association with City Cruises, is providing aluxury cruising boat to take WTM delegates and press to WTM in stylealong the Thames on the morning of Tuesday 6 November. The trip,including breakfast, will provide the opportunity to meet the team fromThe View from The Shard and experience the sights of London, includingThe Shard, on route to WTM. The boat will depart from Tower Pier (7amregistration) and arrive at WTM by 9am. Book your place by emailing:traveltrade@theviewfromtheshard.com or by visiting the stand on Monday5 November.Tuesday 6 November, 07.00The View from the Shard – L315WTM media can enjoy exclusive guided visits to The View from the Shardto see work in progress, learn about the attraction and experiencebreathtaking views across London. Trips start at 0800hrs at the buildingand a special bus is being provided at 16:45hrs every evening to takepress from WTM to The Shard. To avoid disappointment, media MUST bepre-book via this link: http://bit.ly/QHePBe or book 24hrs in advance onthe Stand L315. No other access will be permitted.Monday 5 November - Thursday 8 November, 16.4575

WTM. Media Diary of Events 2012WORLD TRAVEL MARKET 2012NEW EXHIBITORSRegionAFRICA (AF)Airkenya ExpressKamiliLIBYAN EXPORT PROMOTION CENTERParadise Beach ResortRamada MoroccoASIA PACIFIC (AS)China HighlightsChina Nimbus TravelChina Southern Airlines Company LimitedHaimark LtdIndochina Tourist & Trade Co. Ltd.Saigontourist Holding CompanySouth Pacifi c Tourism Organisation (SPTO)The Garden Hotel GuangzhouVictoria Hotels & ResortsCARIBBEAN (CA)Canouan IslandCuba DirectCuba Select TravelHarlequin Hotels & ResortsStand NumberAF372AF549AF180AF383AF205AS277AS291AS155AS593AS493AS583AS652AS272AS575CA301CA401CA407CA50076

WTM. Media Diary of Events 2012EUROPE & MEDITTERANEAN (EM)Agenzia Regionale per la Promozione Turistica 'in Liguria' EM1678AnimodEM535Autoservizi Capozzo SrlEM1588Avra Tours SAEM1240Belarus National Tourism AgencyEM260A EM260BBIT International Tourism ExchangeEM1668Bournemouth UniversityEM1592Corrupt TourEM572Cyprotels Hotels & ResortsEM1140Enterprise Europe Network MediterraneanEM975Faville Tours by Bianco Holidays SRLEM1654Fiesta Hotel GroupEM1480Gartour by HTS SrlEM1924Golden Eagle Luxury Trains LtdEM265Gondolieri TravelEM1656Hotel **** Bania Thermal & SkiEM580IBACAR Premium S.L.EM1651Ibiza Tourism BoardEM1455Kervansaray HotelsEM803Lille Metropole TourismEM1203Ltd Management center of medical services and information EM578MARINA D'OR HOLIDAY RESORTEM1485MEDITRAVELEM1230Meridianfl y Air ItalyEM1676Network 4 Sports TravelEM1201Olymp Travel LtdEM160PALOMA HOTELSEM748REGION OF MURCIAEM1475Regione PugliaEM1675San Marino Tourism BoardEM1926Scenic Travel ServiceEM1580Steigenberger Hotels AGEM387Studio Beluga D.o.oEM1245Tablao De CarmenEM1501Ville In ItaliaEM1929World SkillsEM1551Zacchera HotelsEM1910Zadar RegionEM127077

WTM. Media Diary of Events 2012GLOBAL VILLAGE (GV)Adonis.ComAutorent Car Rental LlcChic Outlet Shopping®Fore Representations & Travels Pvt LtdFortuna TravelInternational Hotel AwardsJin Jiang International Hotel Management Co. Ltd.K+K HotelsKatara HospitalityMillennium & Copthorne Hotels PlcOlympia EuropeOmega Tourism & ServicesSports Events 365 LtdTravel Trade ProductsVantage Hospitality GroupYour Hotel IntegrationWorldcome, destination specialistsINDIA (IN)Ananta Spa & ResortsBestway Tours & Safaris Pvt LtdBRYS HOTELS PVT. LTD.Edge of IndiaIndian Railway Catering & Tourism Corporation LtdOdisha TourismTourism Corporation of Gujarat Ltd , Gujarat StateVasco TravelLATIN AMERICA (LA)Falkland Islands Tourist BoardMIDDLE EAST (ME)Iraqi Ministry of Tourism & AntiquitiesWaldorf Astoria Ras Al KhaimahNORTH AMERICA (NA)FOX Rent A Car Inc.OpentoursGV180GV360GV380GV155GV601GV430GV135GV115GV200GV420GV220GV150GV170GV162GV160GV163GV610IN558IN389IN557IN385IN491IN580IN245IN337LA430ME470ME501NA309NA30378

WTM. Media Diary of Events 2012TECHNOLOGY & TELECOMMUNICATIONS (TT)9JA TRAVELS SERVICES LTDBynd – Addictive SoftwareComfortWay.comEasyRMS, an Infor companyEasy-Shuttleecare Technology LabseMerchantPay LtdFirst Atlantic Commerce LtdGP SolutionsGroupon GetawaysHappiest Minds Technologies Pvt LtdHotelogixHotwireIntuitive LtdLittleVoice – Interactive VideoMake It SocialNewhotel SoftwareOTTPeakwork GmbH - The Player Hub CompanyRezopiaRWATRABASE s.r.o.TreoviUltimedia LimitedVerchaska Infotech (P) LtdWizie - Making IT PossibleWorldpayYour Car Hire LtdUNITED KINGDOM & IRELAND (UKI)Abbey ToursEnglish HeritageNational TrustOut NowSeason Car Hireunbeatablehire.comVox Tours SrlLONDON (L)Airport Transportation LtdGolden ToursRipley's Believe It or NotSee-London.co.uk LtdThe View from The ShardTT189TT287TT365TT285TT250TT445TT272TT182TT225TT275TT183TT447TT278TT357TT281TT286TT257TT215TT264TT343TT184TT240TT430TT180TT420TT400TT359TT186UKI600UK104UKI106UKI340UKI425UKI250UKI440L202L215L225L219L31579

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eneralistwww.reedtravelexhibitions.comWorld Travel Market4-7 November 2013ExCeL, LondonUnited KingdomThe leading global event for the travel industryArabian Travel Market6-9 May 2013Dubai International Convention& Exhibition Centre, DubaiUnited Arab EmiratesThe leading travel exhibition in the Middle EastLatin AmericaWorld Travel Market Latin America23-25 April 2013Transamerica ExpocenterSão Paulo, BrazilIFTM Top Resa24-27 September 2013Paris Expo - Portes de VersaillesParis, FranceThe leading global event for the Latin Americantravel industryThe international event for the French travel marketuxury & SpecialistInternational Luxury Travel Market2-5 December 2013Palais de Festivals et des CongrèsCannes, FranceThe leading ‘by invitation only’ event for the globalluxury travel communityInternational Luxury Travel MarketAmericas30 September-3 October 2013Riviera Maya, MexicoThe leading ‘by invitation only’ event serving theluxury travel sector of the AmericasInternational Luxury TravelMarket Asia3-6 June 2013Shanghai Exhibition CentreShanghai, ChinaThe leading ‘by invitation only’ event for the luxurytravel community of the Asia PacificInternational Luxury TravelMarket Africa8-9 April 2013Mount Nelson HotelCape Town, South AfricaThe leading ‘by invitation only’ event serving theluxury travel sector of AfricaInternational Golf Travel Market11-14 November 2013A different venue every yearThe world’s premier event dedicated to golf tourismeetings, Events & Business TravelEIBTM19-21 November 2013Fira Gran ViaBarcelona, SpainGIBTM25-27 March 2013ADNEC, Abu DhabiUnited Arab EmiratesThe global meetings and events exhibitionAIBTM11-13 June 2013McCormick Place, ChicagoIllinois, USAThe Americas’ meetings and events exhibitionAIME26-27 February 2013Melbourne Convention &Exhibition CentreMelbourne, AustraliaThe Asia-Pacific incentives and meetings exhibitionThe Gulf’s incentive, business travel and meetingsexhibitionCIBTM2-4 September 2013China National Convention CentreBeijing, ChinaChina’s incentive, business travel and meetingsexhibitionBusiness Travel Market6-7 November 2013ExCeL, LondonUnited KingdomThe event for the business travel industrywww.reedtravelexhibitions.com