ALARM ANNUAL LEARNING & DEVELOPMENT FORUM

DELEGATEBROCHURESUPPORTINGEXCELLENCE INPUBLIC SERVICES23rd-25thJune, 2013ALARM ANNUALLEARNING &DEVELOPMENT FORUMOPPORTUNITIES TO INNOVATEFull delegateplace from£395 +VAT3 for theprice of 2delegateplacesTHE UNIVERSITYOF MANCHESTEROver 40 hoursof educationalsessions which willcontribute to yourCPD requirementsCPD approved by IRM, CIPFA & BCI

ALARMANNUALAWARDS2013RECOGNISING INNOVATIONAND EXCELLENCEIN PUBLIC RISK MANAGEMENT24th JUNE 2013,THE PALACE HOTEL, MANCHESTERENTER NOW FOR FREE!Submissions are now being accepted forthe following Awards categories:· Contribution to Strategic Risk,Community Risk, Operational Risk,People Risk and Insurance Risk.DEADLINEFOR ENTRIESFRIDAY 26thAPRIL· Risk Management Newcomer of theYear and Risk Manager of the Year(Alarm Members only).For more information or to enter, pleasevisit www.alarm-uk.org/awards.aspx

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ALARM ANNUALLEARNING &DEVELOPMENTFORUM1 2OPPORTUNITIES TO INNOVATE2013The 2013 Alarm Learning &Development Forum is takingplace from 23rd to 25th June2013 and due to popular demandwill be returning to ManchesterUniversity. The 2013 Forum willfocus on the theme ‘Opportunitiesto Innovate’. At a time of sustainedpublic funding cuts, an innovativeapproach to managing risks willbe key to continual growth anddevelopment in the public sector -so why not come and join us?To support delegates and theirorganisations to achieve theseresults, the 2013 Forum will feature awide range of educational sessions,including interactive workshops,debates, talks and lectures. Thesewill be graded to enable everyonewho manages risk, from theseasoned professional throughto the newcomer, to participate insessions directly relevant to themand their role. Sessions will alsocover the most relevant topics andissues facing public risk servicestoday, including insurance, riskmanagement, claims, businesscontinuity, emergency planning andcurrent legal updates including theJackson implementation.The workshop programme has alsobeen designed to build on Alarm’sCore Competencies in Public ServiceRisk Management (2011) by featuringworkshops which focus on the keyskills, knowledge and behavioursexpected of a risk practitioner.We have engaged a range ofexcellent speakers as well assecuring Keynote Speaker LorraineHeggessey, the first female controllerWELCOMEof BBC1, where she introduced hitshows including Spooks, revampedDr Who and transformed StrictlyCome Dancing. Lorraine will inform,inspire and entertain you with herexperiences of bringing innovationto the world’s largest public servicebroadcaster, the BBC.The 2013 Forum and Exhibition arefantastic opportunities to engageand network with fellow riskprofessionals, and to discover howexhibitors may help your organisationmanage its risks in a more costeffective and efficient manner,through the wide range of productsand services specifically designed forpublic service organisations.The Forum also provides anopportunity to join us at our AnnualAwards Dinner, where we celebratethose individuals and organisationswho have demonstrated outstandinginnovative achievement in managingrisks within public service. The2013 Awards Dinner will takeplace on 24th June at the PalaceHotel, Manchester, hosted byenvironmentalist and One Showreporter, Lucy Siegle.Alarm’s mission is supportingexcellence in public services and tothis end we have frozen the Forumdelegate price from last year toencourage as many risk practitionersto attend and take advantage of thelearning opportunities on offer.I hope to see you there.WAYNE RIGBYCHAIRMAN, ALARM

OPPORTUNITIES TO INNOVATEFORUMTIMETABLESUNDAY23RD JUNEMONDAY24TH JUNETUESDAY25TH JUNECPD ALLOCATIONAttendance of the AlarmForum is CPD approvedby the followingorganisations:AlarmBCICIPFAIRMPlease contact yourindividual association forhour/point allocation.THE PALACE HOTEL16.15 – 17.30 Soft Skills Workshop18.30 – 19.30 Chairman’s Welcome ReceptionMANCHESTER UNIVERSITY8.00 Registration & Exhibition Opens9.00 – 9.15 Alarm Welcome9.15 – 10.00 Keynote Speaker10.00 - 10.30 Alarm AGM10.30 – 11.00 Break / Exhibition11.00 – 12.30 Workshop Session One12.30 – 13.30 Delegate Lunch & Exhibition13.30 – 14.30 Workshop Session Two14.45 – 15.45 Workshop Session Three15.45 – 16.15 Break / Exhibition16.15 – 17.30 Workshop Session Four17.30 – 18.15 Exhibition ReceptionTHE PALACE HOTEL19.30 – 20.00 Pre-dinner Drinks20.00 – 1.00 Alarm Awards DinnerMANCHESTER UNIVERSITY8.30 Registration & Exhibition Opens9.00 – 9.30 Welcome & Alarm Address9.35 – 10.50 Workshop Session Five10.50 – 11.20 Break / Exhibition11.20 – 12.35 Workshop Session Six12.35 – 13.45 Delegate Lunch & ExhibitionPassport prize draw13.45 – 15.00 Workshop Session Seven15.00 Close*Timings correct as of January 2013.SOFT SKILLS WORKSHOPBuilding your Leadership SkillsSunday 23rd June, 16.15 – 17.30Kerry Lingane, Zurich MunicipalWe all know what leadership is - butit may not necessarily be that easy toput into practice. Presented by KerryLingane from Zurich Municipal, thisfully interactive workshop is open to alldelegates regardless of their professionalbackground. The session will helpdelegates to build on their leadershipskills, creating efficient teams to achievetheir objectives.Spaces are limited so make sure youbook your place when registering as aFull Delegate.KEYNOTE SPEAKERLorraine HeggesseyMonday 24th June,9.15 – 10.00Lorraine Heggessey was the firstfemale controller of BBC1, whereshe introduced hit show Spooks,revamped Dr Who and brought backa revamped Strictly Come Dancing.Following that she was Chief Executiveof talkbackTHAMES, one of theUK’s largest independent productioncompanies, launching shows suchas Britain’s Got Talent and producingother big hits like X Factor and TheApprentice. Now Executive Chair of thenewly formed Boom Pictures, whichbacked the management buy-out of theCardiff-based media group, BoomerangPlus. Lorraine will inform, inspire andentertain delegates with her experiencesof innovation and change in a challengingand evolving environment.

ALARM ANNUALLEARNING &DEVELOPMENTFORUM34OPPORTUNITIES TO INNOVATE2013NETWORKINGEVENTSThe Alarm Learning & DevelopmentForum and Exhibition providesopportunities to meet with otherlike-minded professionals, not onlyat the workshops and exhibitionbut also in the relaxed atmosphereof our Welcome Reception andAnnual Awards Dinner.WELCOME RECEPTIONWITH ALARM’S CHAIRMAN18.30 - 19.30Sunday 23rd JunePost Room, Palace HotelJoin the Alarm Chairman, Directors,speakers, and delegates to enjoy acomplementary drink on arrival at theForum.EXHIBITIONMonday 24th June 08:30 – 17:30Tuesday 25th June 08:30 – 14:00Exhibition Hall, University Place,Oxford RoadThe Alarm Annual Exhibition is agreat opportunity to network withfellow public and private sectorprofessionals, and to catch upwith new developments in riskmanagement products and services.DRINKS RECEPTION WITHTHE EXHIBITORS17:30 onwardsMonday 24th JuneExhibition Hall, University Place,Oxford RoadForum Delegates and Exhibitors areall invited to join us in the ExhibitionHall for refreshments at the end ofthe day’s workshop programme.ALARM ANNUAL AWARDS19:30 – 01:00Monday 24th JuneThe Palace Hotel, Oxford Road,The Alarm Annual Awards Dinner,to be held on Monday 24th June, isthe highlight of the risk managementyear and attracts guests from thetop levels of UK public servicesand international VIPs. This year,the Awards will be hosted byenvironmentalist and One Showreporter, Lucy Siegle.AWARDS HOSTLucy SiegleLucy Siegle isone of the UK’smost recognisableopinion formingjournalists onenvironmentalissues. She hasbeen an Observercolumnist since2004 and is aregular reporter onBBC1’s The OneShow.Her mission is to re-brand ecologyand wider environmental issuesas relevant and accessible andshe launched the Observer EthicalAwards in 2005. She is passionateabout environmental issues and canskilfully relate her experiences to thechallenges faced by organisationstoday.

5 6OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM2013

Workshop Sessions are divided into:Level of difficultyLEVELType of workshopTopic / Sector:SESSIONTOPICSESSION 11ALEVELSESSIONTOPICINNOVATION IN COMMUNICATION: THE MEANING OFCOMMUNICATION IS WHAT YOU GET!JUDY JONES AND AMY HEDGER, GALLAGHER HEATHIf you’d like to gain some new insights into the art (and science) ofcommunication, this is the workshop for you. Your presenter, Judy Jones,is a Certified Practitioner of Neuro Linguistic Programming (NLP) andNLP Coach – and we promise you a very interesting 90 minutes! Thisworkshop will be highly interactive and includes a combination of powerpointpresentation slides, exercises and audience involvement withplenty of time for feedback and discussion. You’ll gain insights into howothers view the world, and about what ‘communication’ really involves. You’ll learn aboutestablishing rapport and how to influence, or subtly persuade, others to get the results youwant. And you’ll be entertained!1BLEVELSESSIONTOPICRISK CULTURE – UNDER THE MICROSCOPECOLETTE DARK, GALLAGHER BASSETTProblems with risk culture are often blamed for organisational difficultiesbut, until now, there was little practical advice around what to do about it.Using as a guide the IRM’s latest thought leadership paper on the subjectof risk culture this session will explore questions such as - what do wemean by risk culture; what does a good culture look like; how to improverisk management within an existing culture and how to bring about achange in culture.1CLEVELSESSIONTOPICSTRESS AT WORKPHILIP FARRAR, RISK MANAGEMENT PARTNERS AND STEPHENDOUBLEDAY, GALLAGHER BASSETTThe workshop will focus on the main causes of stress in the workplace, consequences which can arise from stress for both the individualand corporate body, possible solutions which can be developed tohelp alleviate stress, the legal duties of an employer and the insuranceprotection available to deal with any claims which may flow from stress.The workshop will also consider if stress is more common place than itwas some years ago or just more easily understood and identified.

OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM782013SESSION 11D1ETOPIC SESSION LEVELTOPIC SESSION LEVELRISK VELOCITYRICHARD MACKIE,Following his honours degree in risk, Richard began his career inunderwriting at ACE before moving into the public sector, successfullyholding appointments with Essex County Fire and Rescue, AucklandCity Council, New Zealand and, most recently, Director for the Centreof Risk at St Bartholomew’s and the London School of Medicine.Now working as the Risk Manager with a multi-billion pound assetfinance company, the science of risk management remains dynamic,though the theories of impact and likelihood are no longer sufficient and “Velocity” isan exciting new area. Richard will use this session to explain how velocity can be takenfrom theory into workable reality. Using industry examples and the first demonstrationof velocity theory in the USA, you will be guided through theory, embedding andimplementation. By the end of this session, you will be able to recognise theopportunities velocity can open for your organisation.PANEL DEBATE – MOJ REFORMSADAM BURRELL (BERRYMANS LACE MAWER), JOHN GOODMAN (CLYDE & CO),PAUL EDWARDS (HILL DICKINSON), SIMON HILLS (PLEXUS LAW) AND HELENBROWN (FOIL / LANGLEYS)Delegates are invited to participatein an interactive topical discussionposing questions to a select panel ofsolicitors about the Jackson Review.The panel will assess the futurerisks that will be associated with itsimplementation, whilst responding toquestions from the audience.LEVEL OF DIFFICULTYTYPE OF WORKSHOPTOPIC / SECTORSubmit your question priorto the session by email toadmin@alarm-uk.orgAdvancedTalkBlue LightIntermediateWorkshopBusiness ContinuityBasicsLectureCore CompetenciesSoft SkillsSESSIONSKEYRisk ManagementLegalFraudInsuranceClaimsHealth & Safety

Workshop Sessions are divided into:Level of difficultyLEVELType of workshopTopic / Sector:SESSIONTOPICSESSION 22ALEVELSESSIONTOPICDOUBLE SESSIONTHE CIRCUS OF PAINHENRY BERMINGHAM AND MICHAEL PETHER, BERRYMANS LACE MAWERLLPThis interactive scenario will cover the pitfalls of publicevents. When a travelling circus suggests coming to town,Ambridge District Council are delighted to accommodatethem. However, the nature of the circus is not what theyexpected, and disaster quickly unfolds. Of course anoccupier of land cannot be responsible for the circus’negligence can it? Sadly, Ambridge will learn that they havesigned up for a great deal of trouble.Please note this workshop continues into Session 3.Do not make a selection in Session 3 if choosing this session.2BLEVELSESSIONTOPICTREE ROOT CLAIMSSIOBHAN HARDY, FORBES SOLICITORSThis session will explore the ways in which Councils and Housing Associationscan defend claims arising out of allegations of damage to property from treeroots. The latest case law will be looked at, including Berent v Family MosaicHousing and London Borough of Islington. The focus will be on looking at theway the Courts consider these claims to enable delegates to review internalprocesses for tree management to improve the defensibility of such claims andwhat needs to be done to limit the potential damages once a claim is made.2CLEVELSESSIONTOPICRISKPLAY: AN INTERACTIVE COMMUNICATION OF RISK MANAGEMENT IDEASAND PRACTICAL GUIDANCE ON HOW TO EMBED RISK IN ORGANISATIONSCLIVE THOMPSON, CHAIR OF IRM SPECIAL INTEREST GROUP FOR INNOVATION,AND ANDY BYE, 24 RISK CONSULTING LLPThis session will explain how to use RiskPlay, the IRM’s Risk Management game, to facilitate in a funmanner the acquisition of risk management skills in a wide group of “non-experts”. Developed by IRM’sInnovation, Value Creation and Opportunity Special Interest Group(IVCO SIG), RiskPlay has already been piloted through the IRM andused by IRM members. This learning tool is a scenario based gameplayed by teams (e.g. the team leading / managing a project, themembers of a department, and in the boardroom).RiskPlay comprehensively and enjoyably enables the improvement ofrisk management skills and knowledge. For instance:a) It takes players through the risk management process.b) Reactions to risks can be studied, discussed and developed.c) Players experience ‘once in 100 years events’ (upside and downside events) within the safety of agame.Successfully completing and “Winning” the game can demonstrate a competence in risk management.

OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM9102013SESSION 22DLEVELSESSIONTOPICCONFLICTING DEMANDS OF SHORT TERM SAVINGS WITH LONGTERM BENEFITS FROM RISK AND INSURANCEBRIAN SHAW AND ADAM MAHER, MARSH LTDThe pressure upon public sector risk managers todeliver efficiency savings is enormous. Yet, frequentlyin order to achieve these short-term deliverables, thelong-term strategy is compromised with potentiallyexpensive consequences in future. How can theseconflicting interests be balanced and how can ERMsupport risk managers helping persuade financial,procurement and other decision makers that expediency is not the best option?2ELEVELSESSIONTOPICASSESSING RISK IN DYNAMIC SITUATIONSEDMUND JACOBS, MINISTRY OF JUSTICEThis session will provide a multi-disciplinary and holistic riskmanagement approach on how employers can effectively integrate andembed dynamic risk assessment into their management processes toaid service delivery and effective risk based decision making. The talkexplains how to join up the risk assessment done in ‘slow time’ (in theoffice) with real life ‘quick time’ (actions in the field) and incorporates afeedback and debriefing mechanism. This approach fully supports andcompliments the HSE established systematic five steps to risk assessment process.LEVEL OF DIFFICULTYTYPE OF WORKSHOPTOPIC / SECTORAdvancedTalkBlue LightIntermediateWorkshopBusiness ContinuityBasicsLectureCore CompetenciesSoft SkillsSESSIONSKEYRisk ManagementLegalFraudInsuranceClaimsHealth & Safety

Workshop Sessions are divided into:Level of difficultyLEVELType of workshopTopic / Sector:SESSIONTOPICSESSION 33BLEVELSESSIONTOPICIT’S ONLY JUST BEGUNPETER RODDIS, NOTTINGHAMSHIRE COUNTY COUNCILThe net generation has arrived. This presentation will examinethe way that risk and safety professionals need to changetheir approach to be able to communicate in a world thathas experienced massive technological and socio-economicchange. A world motivated by social networking provides anew context and requires new behaviours.Examining what practitioners can learn from the businesspractices of some of the most successful companies in the world, Peter willexplore how we need to look to the future and learn to communicate withemerging generations using methods and language that they understand.3C3DTOPIC SESSION LEVELTOPIC SESSION LEVELACADEMY SCHOOLS – RISK AND OPPORTUNITYNEVILLE MORT, CAPITA SPECIALIST INSURANCE SOLUTIONSIn January 2012 Michael Gove stated that “The Academies programme is notabout ideology. It’s an evidence-based, practical solution built on by successivegovernments – both Labour and Conservative.”For or against the programme, this secretary of state is proving to be focusedand determined about delivery.As of 1 December 2012 according to the DfE website there were2543 academies open in England and 87 new applications made during themonth of November 2012 alone. The momentum of academy conversionscontinues and this session explores how local authority risk managers cansupport schools through this transition and into the future.INTEGRATING RISK MANAGEMENT – GOING BEYOND ASIMPLE PROCESSHUGH ALEXANDER, HAMPSHIRE CONSTABULARYThis session considers how to change your organisationfrom one which performs risk management to one whichis managed by risk. Rather than operating a stand-aloneprocess, how can we integrate the management of risk intothe heart of the organisation’s decision-making and planning?Balancing a lack of bureaucracy and a modus operandiwhich runs throughout the whole organisation, the theme islooked at from the perspective of a Police Authority, which is also engaged incollaborative work with other organisations.In preparing not just a risk management strategy, but a strategy for risk, thereare many ‘Opportunities to Innovate’.

Workshop Sessions are divided into:Level of difficultyLEVELType of workshopTopic / Sector:SESSIONTOPICSESSION 44ALEVELSESSIONTOPICMANAGING THE RISKS OF EVENTS AND ACTIVITIES FOR LOCALAUTHORITIESANNE GRIFFITHS, ZURICH MUNICIPAL AND HELEN ASTON, ZURICH RISKSERVICESWith the reform agenda in full flow, local authoritieslook set to hold bigger and more frequent events togenerate income, assist with community fundraising orto achieve economies of scale through working with theirneighbouring authorities.Traditionally Health & Safety issues have been consideredas a blocker to innovation but how can sound riskmanagement practice assist your organisation to meet its aims and also build on the post-Olympic volunteer legacy? What are the practical applications and steps risk managerscan take to avoid the pitfalls? How do you transfer risk appropriately and how can risk andinsurance be an enabler rather than a hindrance?In this highly interactive workshop, Anne Griffiths, Head of Underwriting at Zurich Municipaland Helen Aston, Senior Risk Manager at Zurich Risk Services will facilitate attendees throughthe maze of myths and realities of event safety using a wealth of examples and case studies tobring the learning points to life.4BLEVELSESSIONTOPICEMERGING RISKSGRAEME MACKENZIE, DUNDEE CITY COUNCILThis session will consider those risks which have recently presented topublic sector bodies from the perspective of a risk practitioner. Delegateswill work interactively, with the guidance of the presenter, to determine whatrisks may concern them over the next 12 – 24 months. The scope of theworkshop will extend to include self-insurance, emergency planning andbusiness continuity as well as strategic risk management.4CLEVELSESSIONTOPICLESSONS FROM THE AIRMIC ‘ROADS TO RUIN’ RESEARCH – ANDHOW RESILIENT ORGANISATIONS AVOID THE FATE OF THESE CASESTUDIESPAUL HOPKIN, AIRMICAirmic, in association with Cass Business School, undertook research in2011 into several high profile corporate failures that had occurred in theprevious 10 years. Surprisingly, almost all the case studies demonstratedsimilar risk management attributes that are described in the ‘Roads to Ruin’report as the 7 points of failure. These included, in particular, the existenceof a risk management ‘glass ceiling’ that prevented risk information getting tothe board.The 2011 research has now been followed-up with an attempt to evaluate risk managementbest practice that reduces the chances of these failures occurring. The new research will bepublished in 2013 as the ‘Roads to Resilience’ and will explore innovative approaches to thesuccessful management of risk. The presentation will discuss the management lessons fromboth research projects.

OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM13142013SESSION 44DLEVELSESSIONTOPICRISKS AND LIABILITIES ASSOCIATED WITH HOUSINGANDREW CAPLAN, KENNEDYSAndrew Caplan, Partner and expert on employers’, public and occupiers liability mattersat Kennedys Law, will take delegates through the following points:· Liabilities on local authorities as landlords. This includes a review of the localauthorities obligations under the relevant Landlord and Tenant Act 1985(Section 11) and Defective Premises Act 1984 (Section 4).· Duties for footpaths on social housing land. McGeown -v- NI Housing Executive- implications of this test case and how to ensure local authorities maximisetheir protection under this common law.How social housing land can become highway land following on from the case ofGulliksen -v- Pembrokeshire County Council.Duties owed to visitors and trespassers on social housing land and beyond, including around-up of the recent case law in this area.Liabilities arising from the misbehaviour of third parties to include the council’s owntenants.4ELEVELSESSIONTOPICCORONERS INqUESTS – WHAT TO EXPECT AND HOW TOPREPARECHRIS BARANOWSKI AND EMMA WINNEY, DAC BEACHCROFTCLAIMS LTDIn this session we provide information about whathappens at a coroners inquest and consider theimplications for public sector organisations – fromthe obligation to provide information and attend theinquest, to the potential verdicts and reputationalrisks that can result.Through practical analysis of case studies wediscuss what you can do to prepare and how to approach the inquest itself and givepractical tips for individuals required to give evidence. We also consider the coronersability to make specific recommendations and the important steps you need to take inresponse, including how to handle the press.AdvancedIntermediateBasicsTalkWorkshopLectureBlue LightBusiness ContinuityCore CompetenciesSoft SkillsHousingRisk ManagementLegalFraudInsuranceClaimsHealth & Safety

Workshop Sessions are divided into:Level of difficultyLEVELType of workshopTopic / Sector:SESSIONTOPICSESSION 55ALEVELSESSIONTOPICDOES INNOVATION MEAN MORE PROFESSIONAL RISK? AN INTERACTIVECLAIM GAMEPERRY HILL AND JOHN MORRELL, DWF LLPA reprise of DWF’s ever popular interactive claims game. Withincreasing demand on the public sector to innovate and expand theircommercial offering this creates additional professional risks and awider variety of claims. In an interactive, competitive and (hopefully) funway, the DWF team look at the risks of such claims being made whenthe public sector is delivering professional services to others. It will alsolook at claims involving education, social services, planning and landcharges.5BLEVELSESSIONTOPICOPPORTUNITY RISK MANAGEMENTANGELA BEECHEY AND JANE COOPER, SHROPSHIRE COUNCILDuring a time of major uncertainty and change, Shropshire Councilcommenced a major transformation programme. To support this weredeveloped our strategy and the ‘Opportunity Risk ManagementStrategy’ was born.The Strategy sets out a completely new approach. Firstly, we identifyand prioritise our opportunities and secondly, identify and manage theassociated risks preventing our achievement of these opportunities.Managing opportunity risk creates a fertile climate for innovation where people can put ideas forward.Whilst acknowledging there will be risks, we never say ‘never’ but promote looking for alternative methodsof achieving our opportunities if the associated risk levels are above our tolerance levels.We will share with you and evidence through practical examples, how we have embedded and practicedthis methodology and how this has raised the profile of risk management by demonstrating the positivebenefits of approaching it differently.5CLEVELSESSIONTOPICRISK REPORTING – ARE THEY GETTING THE MESSAGE?KEVIN MCGLONE, KJM SOLUTIONSReporting risk management arrangements is essential and a key facet of the riskmanager’s role. For many reporting is via an audit committee, but if not the principles ofthis workshop remain applicable. Risks by their nature are uncertain and affect all areas ofthe organisation’s business. The audit committee’s remit is to review, challenge and seekassurance about the organisation’s risk profile, ensuring risk management processes arein place. Are the risk reports providing the required messages? Workshop delegates willbe encouraged to share their own practices.

OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM15162013SESSION 55DLEVELSESSIONTOPICCOLLABORATIVE WORKINGSTEPHEN MOGER AND CHRISTINE DARUVALLA, TRAVELERS INSURANCECOMPANY LTDWith colossal debts and rock-bottom growth for manyEuro-zone nations, Europe finds itself in the grip of toughausterity measures, some of which have seen the deepestpublic sector cuts for a generation.This is any issue that currently affects all local authoritiesand blue light services within the United Kingdom. Manyhave recognised that they needed to deliver servicesmore efficiently and effectively through bringing about improvements. One of the key methodscurrently being considered and implemented in this regard is the greater use of collaborativeworking and shared services.Programmes of this nature are not without their own particular, sometimes unique, risks. ThisWorkshop looks at the issue of collaborative working and shared services, with a specific focuson the management of insurable risks.5ELEVELSESSIONTOPICTHE CUTTING EDGE OF HIGHWAYS CLAIMSHELEN BROWN, JANICE OXLEY AND CAROLINE ELSON, LANGLEYSSOLICITORS LLPThis practical and interactive workshopwill focus on the secrets of a successfuldefence in Highways claims. Delegateswill initially be provided with an overviewof the legal framework in highways claimsin the context of recent Court decisionsand thorny issues such as street lightingand cycle paths. The workshop will look at case studies to illustrate these issues and to allowdelegates to discuss the key legal and risk management issues. The session aims to providepractical guidance on claims handling and maximising the prospects of a successful defence.LEVEL OF DIFFICULTYTYPE OF WORKSHOPTOPIC / SECTORAdvancedTalkBlue LightIntermediateWorkshopBusiness ContinuityBasicsLectureCore CompetenciesSoft SkillsSESSIONSKEYRisk ManagementLegalFraudInsuranceClaimsHealth & Safety

OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM17182013SESSION 77ALEVELSESSIONTOPICCOLOURFUL BEHAVIOURLESLEY JENKINS, PYRAMID TRAINING“Colourful Behaviour” is a powerful fun and interactive workshopdesigned to give delegates a greater understanding of themselves,and importantly how others might see them and how they interactwith colleagues and clients. Self-understanding leads to a betterunderstanding of others and allows us to build more effectiverelationships with colleagues and customers alike.The TTI colour model has been used by major corporations around theworld, to improve the effectiveness of their staff and to motivate and inspire their peopleand it will do the same for you! The workshop is delivered in a very funny, entertainingand energizing way. Lesley’s style has been called “Infotainment”! Delegates will laughthroughout the session and learn a lot too!7BLEVELSESSIONTOPICVOLUNTEER RISKS IN A BIG SOCIETYSTEVEN CONWAY, BROWNE JACOBSON LLP AND MAUREEN DENNIE,LONDON BOROUGH OF LAMBETHBig Society is about putting more power in people’shands - a massive transfer of power from Whitehallto local communities. The government wants to seecommunity empowerment, the opening up of publicservices, and people encouraged and enabled toplay a more active part in society.We are increasingly seeing volunteers deliverservices previously provided by local authorities, from running libraries to providing careservices to acting as snow wardens.This session will discuss the status of volunteers, risks and potential liabilities, howto manage those risks and develop a risk management strategy and the insuranceimplications.7CLEVELSESSIONTOPICPROCUREMENT: INSURANCE TENDERS - HOW TO PRESENTYOUR RISKS WHEN GOING OUT TO TENDERNIGEL COOPER AND TONY NEEDHAM, AONThe insurance market for 2013 will present evengreater challenges as insurance underwriters look toachieve technical underwriting rates on many linesof insurance in order to obtain sustainable premiumsinto the future. The workshop will give practicalexamples of how public bodies can structure theirinsurance programmes and present their risks insuch a way as to generate maximum competition and give reassurance to underwritersenabling them to put forward their best possible terms for your risks.

FULLDELEGATEPLACESDELEGATERATES!3 FOR THEPRICE OF 2booked from the sameorganisation at thesame time.Book by 26th April to takeadvantage of this offer.A Full Delegate Place (23rd – 25thJune 2013) entitles you to:• Attendance at the Forumincluding all lectures, plenarysessions and workshops• Entrance to the Exhibition• Attendance at the WelcomeReception• Attendance at the AnnualAwards Dinner• Forum notes on USB memorystick• Refreshments and buffet lunchon Monday and Tuesday of theForumFULL DELEGATE FEE*ALARM / AIRMIC / IRMMEMBERS*£395 + VATAFFILIATE MEMBERS*£495 + VATNON-MEMBERS*£595 + VAT1 DAYDELEGATEPLACESA Day Delegate place (23rd –25th June 2013) entitles you to:• Attendance at the Forum onthe day booked, including alllectures, plenary sessions andworkshops• Entrance to the Exhibition onthe day booked• Forum notes on USB memorystick• Refreshments and buffet lunchon the day booked1 DAY DELEGATE FEEALARM/ AIRMIC/ IRMMEMBERS£210 + VATAFFILIATE MEMBERS£260 + VATNON-MEMBERS£310 + VATANNUALAWARDSDINNERFULL FORUM DELEGATESFreeEXHIBITOR/ NON-DELEGATESPlease contact the Admin Officeif you wish to purchase AwardsDinner tickets at £80 +VAT perticket.JOIN ALARMJoin Alarm from just£145+VAT to receive 12months membership and beeligible for the discountedmember fee for the Forum.Alternatively purchase yourmembership and a fulldelegate place at the 2013Forum for a combined fee ofjust £499+VAT****Full Alarm members only. Must bepurchased together at the same time.*Please note: these fees do not include accommodation. Please see page 22 for information about how to reserve accommodation for the duration of the Forum.

ALARM ANNUALLEARNING &DEVELOPMENTFORUM1920OPPORTUNITIES TO INNOVATE2013BOOKINGTo book delegate places atthe 2013 Alarm Learning &Development Forum andadditional tickets for theAnnual Awards Dinner, pleaseuse the online booking form at:https://reg.istrations.com/delegate/events/ALM2013Please use the link above to bookyour delegate place and to selectyour choice of Forum workshops.When taking advantage of the 3 for2 offer, please book all 3 delegateswho are from the same organisationat the same time by Friday 26th Apriland you will only be charged for 2places. Quote 3 for 2 in the notesbox when booking to receive thisoffer*.You will be issued with a VAT invoicefor your delegate fee and AwardsDinner tickets and will not berequired to make an online paymentat the time of booking. Confirmationof registration and joining instructionswill be issued on receipt of payment.Bookings close on 14th June 2013.METHOD OF PAYMENTPayment for the Forum is by officialorder, cheque or credit card inadvance. Cheques should be madepayable to ‘Alarm’. Owing to theheavy demand for places, bookingswill not be completed until the officialorder, cheque or credit card paymentis received.CANCELLATIONS ANDREFUNDSRefunds are not available butalternative delegate names will beaccepted if notified to Alarm byFriday, 14th June 2013. Changesafter this date will not be accepted.BOOKINGACCOMMODATIONAccommodation at one of the Forumhotels for delegates attending the2013 Alarm Learning & DevelopmentForum can be reserved online whencompleting the booking form.Please note that accommodationother than that available at the Forumhotels cannot be booked by Alarmon your behalf. Details of the Forumaccommodation are available onpage 21.FORUM WORKSHOPSESSIONSThe Forum sessions are divided intothree types:• Talks• Workshops• LecturesYou may choose one lecture, talk orworkshop to attend in each session.Numbers for workshop sessionswill be limited by room size so werecommend early booking.Before making your choiceof sessions, please read thedescriptions carefully. These areprovided by the speakers to givea clear indication of the content oftheir presentation. Places in sessionswill be allocated on a first come,first service basis. When a sessionis full, registrations for that sessionwill close and you will not be ableto select it from the online bookingoptions.CERTIFICATE OFATTENDANCEIf you require a certificate ofattendance at the Alarm Forum,please indicate this when completingyour booking form. Your certificatewill be posted to you following theForum.AWARDSTo find out how to enter the 2013Alarm Awards please visitwww.alarm-uk.org/awards.aspxCONTACTIf you have any questions pleasecontact the Alarm Admin Office:t: 0333 123 0007e: admin@alarm-uk.org*Bookings must be made at the same time by the sameorganisation. Later bookings will not be accepted. Alarmreserves the right to withdraw this offer at any time.Not valid with any other offer.

Accommodation for two night’sbed and breakfast at one ofthe following two hotels can bebooked when registering for yourFull Delegate place at the 2013Learning & Development Forum.HOTELACCOMMODATIONHOLIDAY INN EXPRESS, OXFORD ROADTariff: £65 + VAT per night bed & breakfast.Enjoy a convenient city centre location at the sleek Holiday Inn ExpressManchester City Centre-Oxford Road hotel.The Holiday Inn Express is just a short walk to the Forum venue andcentral Manchester, 9 miles from Manchester International Airport andadjacent to Oxford Road rail station, with major roads like the M62 andM60 close by.http://www.hiexpress.com/hotels/gb/en/manchester/mchor/hoteldetailPARKINGCar parking is available at the NCP Car Park nearby. The Holiday InnExpress have discounted rates for hotel guests of £10.00 for 24 hours.THE PALACE HOTEL, OXFORD ROADTariff: £75 + VAT per night bed & breakfast.With its distinctive clock tower and striking Victorian architecture, ThePalace Hotel is a magnificent four-star, grade 2 listed building set in theheart of Manchester.Situated directly opposite Oxford Road Station, within walking distanceof Piccadilly Station and St Peter’s Square tram station, The PalaceHotel is a short journey from Manchester International Airport and just ashort walk from the Forum venue.http://www.principal-hayley.com/browse-our-hotels/the-palace-hotel.aspxPARKINGThe Palace Hotel does not have its own car park; however parking isavailable through the hotel at the Euro Car Park on Pritchard Street atapproximately £10.00 per 24 hours.Limited availability, rooms allocated on a first come first served basis.A minimum two nights stay will be required if booked after Friday 26th April.All prices correct at the time of printing and are subject to change.

ALARM ANNUALLEARNING &DEVELOPMENTFORUM2122OPPORTUNITIES TO INNOVATE2013MANCHESTERThe site of the world’s first railwaystation, host of the first meetingof the Trades Union Congressand where scientists first splitthe atom and developed thefirst programmable computer,Manchester is one of the mostdynamic and lively places in EuropeTHE PALACE HOTELSet in the heart of vibrant Manchester on thepopular Oxford Road, sits the iconic four-starPalace Hotel with its distinctive Clock Towerwhich looms over the Manchester skyline.Venue of the Chairman’s drinks reception andthe 2013 Alarm Annual Awards Dinner, thePalace Hotel is situated in close proximity tothe Forum hotels and Oxford Road railwaystation.Leaders of commerce, science andtechnology, like John Dalton andRichard Arkwright, helped create avibrant and thriving economy whichcreated most of the nation’s wealth inthis region during Victorian times.In more recent times, Manchesterhas reconfigured its traditionalmanufacturing base to developthriving new technologies and hasrebuilt itself as a leading centreof modernist architecture sincethe terrorist bombing of the city in1996. New public spaces have beencreated and imaginative buildingsand developments have appeared,reshaping Manchester’s skyline.Manchester is a place with anillustrious past that’s always at thecutting edge of what’s new.UNIVERSITY PLACE,OXFORD ROADThe 2013 Alarm Learning andDevelopment Forum is being held atUniversity Place.Located just a mile from ManchesterCity Centre, University Place is animpressive new building at the heartof the University of Manchestercampus. Within easy walkingdistance of Oxford Road railwaystation and the Forum hotels,University Place will host the Forum,Exhibition and many of the networkingevents under one roof.

OPPORTUNITIES TO INNOVATEBY CARM62 (EASTBOUND), M602• Leave the M62 at J12 and join theM602• At the end of M602, join RegentRoad (A57) and continue alongand join the A57M (MancunianWay)• Leave at the second exitsignposted A34 Congleton(hair-pin bend) and keep left,following signs for The Universityof Manchester• Turn left onto the A34 (dualcarriageway) and get in the righthandlane• Turn right at the first set of trafficlights into Grosvenor Street• Stay in the left-hand lane and turnleft at the next set of traffic lightsonto Oxford Road (B5117)M62 (WESTBOUND), M60• Leave M62 at J18 and join M60ring road• Leave M60 at J22 and turn rightat traffic lights onto Oldham Road(A62)• Continue along until the end andturn left to join Great AncoatsStreet (A665• Follow signs for The Universityof Manchester and join theMancunian Way (A57M)• Leave at the second exit ontoHigher Cambridge Street• Turn left at the next set of trafficlights onto Booth Street West andthen turn right onto Oxford Road(B5117).GETTING TOMANCHESTERM6/M56• Leave the M6 at Junction 19 andturn right onto the A556• Follow signs for ManchesterAirport and join the M56• Stay on M56 until it joins PrincessPark Way (A5103)• Continue for a further four miles(6km) before turning right atYoung’s Royal Brewery into MossLane East (B5219)• Continue to the T-junction and turnleft onto Oxford Road (B5117)• Proceed down Oxford Road andthe University campus is straightahead.M67• At the end of the motorway, joinHyde Road (A57)• Continue along for approx. 3 miles(4.5km), following signs for theCity Centre• Upon reaching a majorroundabout (the Apollo Theatre ison the left) take the second exit,Brunswick Street (signposted TheUniversity of Manchester)• Continue along and go straightthrough the next set of trafficlights.BY TRAINThe University of Manchester islocated close to both Piccadilly mainline station (about two and a halfhours from London) and Oxford Roadtrain station, with Victoria train stationa little further away.For details of timetables, tickets andother rail information please ringNational Rail Enquiries on 08457 4849 50 (+44(0)20 7278 5240 fromoverseas) or visit:• National Rail Enquiries websitewww.nationalrail.co.ukPICCADILLY STATION TO OXFORDROADThe Oxford Road Link bus (no 147)runs from Piccadilly Rail Stationacross the campus stopping at 14locations and finishing at GraftonStreet. This service runs on weekdaysbetween 7.15am and 6.15pm, at10-minute intervals, and can becaught from the Fairfield Streetentrance to Piccadilly Station.A taxi from Piccadilly Station to theOxford Road area of the campus willcost you about £5.FROM OXFORD ROAD STATIONTo get to the Oxford Road area ofthe campus, go down the stationapproach to Oxford Road and turnright. The campus is a ten to fifteenminute walk. Alternatively, buses stopoutside the Palace Hotel.

23 24OPPORTUNITIES TO INNOVATEALARM ANNUALLEARNING &DEVELOPMENTFORUM2013BY AIRManchester Airport is one of thelargest and busiest in the country. It islocated about 10 miles (16km) southof the city centre, about 30 minutesfrom the university.The airport has a number of transportlinks to the city:• TrainThe airport’s two terminals arelinked directly to the city centreby a fast, frequent 24 hour trainlink to both Piccadilly and OxfordRoad stations.• TaxiA taxi from the airport to theUniversity will cost approximately£15.• BusLocal buses also run to the OxfordRoad and Sackville Street areas ofthe campus.Most major airlines fly to and fromManchester. For more informationplease visit the:• Manchester Airport websitewww.manchesterairport.co.uk/manweb.nsfCOACHBY BUS AND COACHNational Express coaches serveover 1,200 destinations across theUK from the Chorlton Street CoachStation, which is near Piccadillyrailway station and a short walk fromboth University campuses.You can contact the Chorlton CoachStation on: 08705 808080.DIRECTIONS TO OXFORD ROADCAMPUSWalk to Whitworth Street as aboveand catch the 147 Oxford Road linkbus to the Oxford Road area of thecampus.For more information about NationalExpress coaches, see:• National Express websitewww.nationalexpress.com/home.aspx

SUPPORTINGEXCELLENCE INPUBLIC SERVICESAlarmAshton HouseWeston, SidmouthDevon, EX10 0PFt: 0333 123 0007e: admin@alarm-uk.orgwww.alarm-uk.org