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Interview: Dulsco - Logistics Services ProviderDulsco determined to become dominantforce in providing logistical servicesThe history of Dulsco, an ISO 9001:2000 certified manpower service provider, is inextricably linked with the supply of personneland human resource solutions to businesses in the UAE and now even in Q<strong>at</strong>ar and Saudi Arabia. With its impressive 78-yearprofessional track record spanning, Dulsco is the oldest and pioneering stevedoring company th<strong>at</strong> understands the nuances ofsupply chain and logistics functions and air, sea and land oper<strong>at</strong>ions. For its excellence in facilities management, Dulsco wasrecently feted <strong>at</strong> the Asian Leadership Awards 2012 th<strong>at</strong> highlights, recognizes and rewards exceptional organis<strong>at</strong>ions for theirability to steer businesses through turbulent times and apply best business practices to manage their oper<strong>at</strong>ions.With its headquarters in Dubai, Dulsco oper<strong>at</strong>es all over the UAE and neighbouring Q<strong>at</strong>ar with offices in Abu Dhabi, Dubai,Sharjah, Ras Al Khaimah, Fujairah and Doha. Dulsco is the leading providers of human resource solutions and waste managementservices and employs around 6000 people. The company offers a growing list of services rel<strong>at</strong>ed to HR solutions and wastemanagement. Dulsco also provides medical services through Dulsco Medical Clinic and events & sports facilities through DulscoEvents Arena.Specifically, Dulsco’s Logistics Division employs over 2000 people in stevedoring, warehouse, m<strong>at</strong>erials handling, air cargo,ports, transport<strong>at</strong>ion and other blue collar oper<strong>at</strong>ions. Dulsco prides in being the industry leader for providing services in theavi<strong>at</strong>ion, marine and logistics sectors.S<strong>at</strong>nam Grover is the General Manager–Logistics <strong>at</strong> Dulsco whobecame the Head of Logistics in 2012 with a mand<strong>at</strong>e to strengthenthe capabilities of the company through increasing its customerbase, exploring new markets, and leading market trends. With acore team of 30 people, she is responsible for business worth USD30 million per annum. S<strong>at</strong>nam is in-charge of the biggest businessof Dulsco HR Solutions and handles outsourced manpowerstrength of over 2,000 skilled and unskilled workers.A qualified Business Professional with over 13 years of experiencein the service industry, she previously headed the White CollarBusiness & Manpower Services Business of Dulsco prior to movinginto her current new role as General Manager–Logistics. The LINKmet with S<strong>at</strong>nam Grover for an exclusive interview.The LINK: As a long-established laboursupplycompany, how big and howsignificant is the ‘logistics’ componentfor Dulsco?S<strong>at</strong>nam Grover: Dulsco’s logisticsoper<strong>at</strong>ions d<strong>at</strong>e back to 1935 whenMohammed Khan Abdulla Mirza Abdulla,f<strong>at</strong>her of the present Chairman of Dulsco,Abdul Aziz Mohammed Khan Abdulla,appointed a group of able-bodied mento row their dhows through the DubaiCreek to a British India Steam Navig<strong>at</strong>ionCompany-owned ship anchored in theArabian Gulf, and bring ashore its cargoof foodstuff and clothing. Our stevedoring28 April 2013
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