Summary report 2011 - Medical Protection Society

Medical Protection SocietyEducation and risk managementSummary report of theMaking it saferFor Out of Hours and Unscheduled Primary CareReport of the conference hostedby the Medical Protection Societyand supported by MPS RiskSolutions LimitedChurch House Conference Centre,Westminster, LondonThursday 15 September 2011In association with:

2SUMMARY REPORT 2011Key points 1Extracts from some of the wide range of speakers included:Preparing for CQC registrationThe conference opened with a keynote speech fromAmanda Sherlock, Director of Operations Delivery atthe Care Quality Commission (CQC), on preparingfor CQC registration. New legislation requires that allOOH providers need to register by April 2012 andgeneral practices by April 2013.Report of the conference hosted bythe Medical Protection Society andsupported by MPS Risk Solutions LimitedChurch House Conference Centre,Westminster, LondonThursday 15 September 2011Bob Blackie, General Manager of Milton KeynesUrgent Care Services, shared some best practiceexamples for registering with the CQC. Bobsuggested that organisations should embraceregistration as a means to improve and renew theirpractice policy. He also suggested that, while itmight be tempting to try and arrange for an externalorganisation to do the hard work of preparing forCQC registration for you, it is a good idea to engagethe whole organisation in the process. Registrationis an ideal opportunity to audit current practice andimplement any improvements.Medical Protection SocietyProfessional suPPort and exPert advice33 cavendish square, london W1G 0PsGranary Wharf House, leeds ls11 5PY39 George street, edinburgh, eH2 2Hnwww.mps.org.ukGeneral enquiriest 0845 605 4000F 0113 241 0500e info@mps.org.ukMedicolegal enquiriest 0845 605 4000Please direct a l comments, questions orsuggestions about MPs service, policy andoperations to:Chief ExecutiveMedical Protection societyMedical Protection SocietyProfessional suPPort and exPert adviceF 0113 241 0500e querydoc@mps.org.uk33 cavendish square,london W1G 0Ps, united KingdomMPS CQC registration bookletMembership enquiriest 0845 718 7187F 0113 243 0500e member.help@mps.org.ukMPS educational Servicesa dedicated division providing riskmanagement, education, training andin the interests of confidentiality please do notinclude information in any email that woulda low a patient to be identified.consultancy.t 0113 241 0696e education@mps.org.ukTo make the transition to CQC registration easier, MPS has produced a new guide,Signposting the CQC: Understanding your new registration.UK GP Practice reward Package enquiriestel 0845 456 7767email gppractice@mps.org.ukwww.mps.org.uk/gppracticeCall 0113 241 0247 to order this FREE guide – available 1 October 2011. Todownload the publication from the MPS website – click here.the Medical Protection Society. a company limited by guarantee. registered in england no. 36142 at 33cavendish square, london W1G 0Ps. MPs is not an insurance company. a l the benefits of membership ofMPs are discretionary as set out in the Memorandum and articles of association.MPs1306: 09/11Signposting the cQcUnderstanding your new registrationwww.mps.org.ukMPS1306 CQC Signpost - understanding your new registration_A5 2011 cover.indd 1 20/09/2011 18:25Liabilities and risks froma corporate perspectiveThis year saw the first conviction under the CorporateManslaughter Act. MPS High Claims Manager MelanieRowles explained to delegates the policy developmentsand legal reasoning behind corporate manslaughter andvicarious liabilities from an OOH perspective.More than simply a case where “the employer cops itwhen something goes wrong”, vicarious liability ensuresthat those who have suffered harm secure compensationfrom a financially secure enterprise, rather than relyingon the finances of the individual who has carried out anywrong doing. It also encourages employers to maintaingood standards of practice amongst all their employees.To view the MPS Casebook article, “Liability for others’errors”, for more information – click here.

Key points 2Report of the conference hosted bythe Medical Protection Society andsupported by MPS Risk Solutions LimitedChurch House Conference Centre,Westminster, LondonThursday 15 September 20113summary report 2011Top risks in OOH and unscheduledprimary care: A summary of datafrom MPS’s Clinical Risk SelfAssessmentsJulie Wilson, Clinical Risk Programme Manager, Educationand Risk Management, MPS, looked at common areasof risk in OOH care, showcasing common mistakes andhow to avoid them. She also explained MPS’s ClinicalRisk Assessment Model to delegates.If you would like to reduce the risks in your OOHorganisation, why not click here to book an MPS riskassessment? Risk assessments are also available forindividual GP practices – click here for details.Call 0113 241 0696 to contact MPS Educational Servicesor visit our website www.medicalprotection.org/uk.Top tips for telephone triageBarriers to connecting with patients and communicatingeffectively can be heightened in OOH care, particularly ifpatient notes are not available and the doctor has nevermet the patient before.GP Dr Tony Males offered delegates some useful adviceon dealing with telephone triage, looking at what skillsare necessary to assess and manage common clinicalproblems in the context of uncertainty.Click here to buy Telephone Consultations in PrimaryCare: A Practical Guide online from the RCGP bookshop.Stream sessionsDelegates had the opportunity to attend two streamsessions in the afternoon, from a choice including:Serious Untoward Incident (SUI): Learning andimproving in the OOH and unscheduled careprimary settingHere, delegates looked at worst case scenarios from theMPS caseload – How do you triage patients when facedwith a flu epidemic, bad weather and computer systemfailures over a bank holiday weekend?

4SUMMARY REPORT 2011Key points 3Report of the conference hosted bythe Medical Protection Society andsupported by MPS Risk Solutions LimitedChurch House Conference Centre,Westminster, LondonThursday 15 September 2011Stream sessions (continued)How to fly an OOH service safely:Lessons in communication from theairline industryGuy Hirst, British Airways Captain (Retired) andco-founder and training director of Atrainability,together with Dr Suzy Jordache, Faculty Presenter,MPS Education and Risk Management, stressed todelegates the importance of good communicationand teamwork in reducing risk by giving examplesfrom major airline industry disasters.If you found this session of interest you may liketo attend Understanding Human Error in GeneralPractice, a new workshop from MPS delivered byAtrainability, free to MPS members. Click here formore information.Medical records: The tencommandments of good recordkeepingJulie Wilson, Clinical Risk Programme Manager,Education and Risk Management, MPS, used realexamples to showcase the best, and the worst, ofrecord keeping in OOH care.MPS has recently introduced a new three-hourworkshop on this topic, Medical Records for GPs.For further information, including forthcomingdates, venues and online booking, click here.Managing complaints in OOH careMPS General Practice Complaints AdvisersPatricia Berlyn and Sue Taylor provided delegateswith top tips on handling complaints and dealingwith multi-agency complaints.

About MPSReport of the conference hosted bythe Medical Protection Society andsupported by MPS Risk Solutions LimitedChurch House Conference Centre,Westminster, LondonThursday 15 September 20115SUMMARY REPORT 2011The Medical Protection Society is the leading providerof comprehensive professional indemnity and expertadvice to doctors, dentists and health professionalsaround the world.We are a mutual, not-for-profit organisation offering270,000 members help with legal and ethical problemsthat arise from their professional practice. This includesclinical negligence claims, complaints, medical councilinquiries, legal and ethical dilemmas, disciplinaryprocedures, inquests and fatal accident inquiries.Fairness is at the heart of how we conduct our business.We actively protect and promote the interests ofmembers and the wider profession. Equally, we believethat patients who have suffered harm from negligenttreatment should receive fair compensation. Wepromote safer practice by running risk management andeducation programmes to reduce avoidable harm.MPS is not an insurance company. The benefits ofmembership are discretionary – this allows us theflexibility to provide help and support even in unusualcircumstances.www.mps.org.ukMPS Risk Solutions Limited (a wholly owned subsidiaryof MPS) is an insurance company authorised andregulated by the Financial Services Authority.MPS Risk Solutions FSA Firm Reference Numberis 402394.MPS Risk Solutions was created with the specificintention of addressing the corporate malpracticeinsurance needs of health professionals in business.www.mpsrs.co.ukMedical Protection Society33 Cavendish Square, London W1G 0PSGranary Wharf House, Leeds LS11 5PY39 George Street, Edinburgh, EH2 2HNThe Medical Protection SocietyA company limited by guarantee. Registered in England no. 36142 at 33 Cavendish Square, London W1G 0PSMPS is not an insurance company. All the benefits of membership of MPS are discretionary as set out in theMemorandum and Articles of Association.