KOLAZHY GRAMA PANCHAYAT - SASANet

Table 66: Level of Satisfaction on Panchayat Office(All figures are in percentages)IndicatorCompletelySatisfiedPartiallySatisfied Dissatisfied IndifferentNotApplicable TotalInformation onWorking Hours 77 12 5 4 2 100Waiting Time &Facility 80 9 7 3 1 100Procedure andProcess 70 23 6 1 100Simplicity infilling of forms 65 17 7 4 7 100Attitude ofOfficers 50 20 10 10 10 100Speed inProcessing 44 41 13 1 1 100Transparency infixing fees/rates 52 12 32 2 2 100General Opinion 40 16 41 1 2 100 Only 40% are completely satisfied on the overall performance of thepanchayat office. 41% reported dissatisfaction on this matter.8.5 Rating on panchayat office services Average mark given by the respondents is 52.8 percent8.6 Reasons for dissatisfaction Neglected though eligible Complexity of procedures Attitude of staff Availability of staff Illegal activities Lack of information counter Lack of transparency41