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Computing & internet software global report 2010.pdf - IMAP

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In a Forrester Research <strong>report</strong> on enterprise interestfor OSS, two-thirds of the 1,017 respondents at NorthAmerican and European enterprises expressed someinterest in open source deployment.Virtualization:PC, server, and storage virtualization is growing andis being supported by the relatively tough economicconditions worldwide. Virtualization is introducing newways of packaging client computing applications andcapabilities. As a result, the choice of a particular PChardware platform, and eventually the OS platform,becomes less critical. Thus, enterprises are proactivelybuilding a five- to eight-year strategic client computingroadmap outlining an approach to ownership andsupport, operating system and application selection,deployment and update, and management and securityplans to manage diversity in the virtualization arena.Spending on virtualization <strong>software</strong> technologies isforecast to grow at a 33.6 percent CAGR from 2009 to2013. Growth would be driven by organizations looking tolower the total cost of ownership and to increase overallIT effectiveness. 1Business intelligence (BI) and analytical <strong>software</strong>:BI and specialized analytical <strong>software</strong> such as datamining and predictive analytics, video image analysis,pattern recognition, and artificial intelligence algorithmshelp businesses or governments analyze patterns oranomalies on a real-time basis. These functions make BIimportant in economically challenging times. As a result,1 Gartner Researchthe BI market was much less affected by the economiccrisis than most other <strong>software</strong> markets.All the big sellers of BI <strong>software</strong> are either parts of larger<strong>software</strong> vendor or private companies with the exceptionof pure-play BI public companies such as MicroStrategyand Actuate.New categories of advanced analytics, including businessperformance solutions, text analytics, predictiveanalytics, and complex event processing, are expectedto merge into the core BI market, thereby further fuelinggrowth. The BI market is expected to reach $14 billionUSD by 2014. 2Social CRM:Social CRM (also known as CRM 2.0) is a businessstrategy supported by a system and designed to engagethe customer in a collaborative interaction that providesmutually beneficial value in a trusted and transparentbusiness environment.The industry has many participants and includes differenttypes of players such as traditional CRM vendors,community platform and social media players, as well asbrand monitoring players. Most of the players provide ondemandsubscription-based offerings in social CRM.Social CRM is most likely to be the next big trend in theentire CRM industry. According to one Gartner <strong>report</strong>,social CRM is expected to see significant growth, asmore than 80 percent of the enterprise use of socialnetworking tools in 2010 will be driven by customerengagement projects. In addition, Forrester mentionsthat by 2013, businesses will be spending almost $4.6billion USD on Web 2.0 tools, which include advancedInternet technology and applications such as blogs, wikis,really simple syndication (RSS), and social bookmarking.In an April 2008 <strong>report</strong>, the research group forecast43 percent annual growth in the social mediamarket for the so-called Enterprise 2.0 asorganizations are investing heavily in socialnetworks.2 Forrester Research: Market Overview: The Business IntelligenceSoftware Market<strong>IMAP</strong>’s <strong>Computing</strong> & Internet Software Industry Global Report — 2010: Page 10

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