ALL CAPABILITIES AND COMPONENTS FOR CLF 5 INDIVIDUAL ...

CLF 55 COMMUNICATES WITH INFLUENCEDescription5.1 Communicates clearlyPresents messages confidently in a clear,concise manner. Focuses on key pointsand uses appropriate language. Structureswritten and oral communication to ensureclarity.Behavioural Indicators• Focuses on clear communication of key points.• Limits the use of jargon and abbreviations.• Explains information using language appropriatefor the audience.• Presents messages confidently.• Structures messages clearly and succinctly, bothorally and in writing.5.2 Listens, understands and adapts toaudienceSeeks to understand the audience andtailors communication style and messageaccordingly. Listens carefully to others andchecks to ensure their views have beenunderstood. Checks own understanding ofothers’ comments.• Adjusts presentation style on the basis ofnon-verbal cues.• Maximises personal communication strengths andtakes into account shortcomings.• Focuses on gaining a clear understandingof others’ comments by listening and askingclarifying questions.• Checks to ensure their own views have beenunderstood.• Understands the key concerns of the audience.• Tailors communication style and language to theneeds of individuals or the audience.5.3 Negotiates confidentlyListens to, and considers different ideasand discusses issues credibly andthoughtfully. Identifies other people’sexpectations and concerns.• Listens to differing ideas and views to develop aclear understanding of the issues.• Discusses issues credibly and thoughtfully withoutgetting personal or aggressive.• Identifies relevant stakeholders.• Identifies other people’s expectations andconcerns.43